The ID card section is closed on the second Thursday of every month from 12:00 – 3:00 p.m. for training.

ALL DOCUMENTS MUST BE ORIGINAL OR CERTIFIED COPY (32CFR 161.3)

The ID Cards/DEERS section is an appointment-based system. We accept walk-ins on a first come, first-served basis as manpower allows. Appointments can be scheduled 90 days prior to card expiration.  YOU CAN SCHEDULE AN APPOINTMENT BY VISITING THE RAPIDS ID CARD OFFICE ONLINE. Note: Each family member requiring service must have their own individual appointment.

Sign-in for walk-ins are accepted from 7:30 - 11:00 a.m. and from 1:00 - 3:00 p.m. Please be advised that walk-ins may be closed at any time due to increased volume and may be restricted by priority. Note: Lost, stolen, or confiscated CACs require a Military Police report for replacement. You can obtain this report at the Provost Marshal Office, located at Bldg. 5001 Andrews Ave.

Sponsor Information

Sponsor must be present unless:

  • Valid general or special power of attorney is presented - OR -
  • A signed DD 1172 no older than 90 days (must be produced by a DEERS office, notarized, or ID card Office online) Need to create a DD 1172? Click Here

Foreign Documents

  • All Foreign Documents must be translated to English by a certified translation service
  • Foreign Marriage Documentation Requirements – Click Here 
Military/Retired Members

Uniformed Services ID Card Renewal

  • Two forms of valid ID 
  • Applicable documents:
    • Promotion Order
    • Reenlistment Contract or Extension orders
    • Oath of Office (If transferring branches i.e. enlisted member to officer)
    • Must be of Military Appearance
    • Soldiers name change: must complete change with unit

Retiree (Reg. Active Duty)

  • Two forms of valid ID
  • DD Form 214 (Member-4 or Service Copy) indicating the Character of Service.
  • Retirement orders

Retiree and Spouse (65 Years Old)

  • Retirement ID
  • Second Form of valid ID
  • Medicare Card
  • Spouse must be 65 years old at the time of card issuance. (Does not apply to the Sponsor)

Reserve Retiree (60 years of age)

  • Two forms of valid ID
  • Eligibility Letter or Retired List Letter (AUS Letter)
  • DD214
 

New Hire/Renewal

  • Must already be loaded in DEERS
    •  CPAC/HR for DOD Civilians and NAF Employees
    •  Contracting company’s MPAS/ MPASM
  • Two forms of valid ID

Lost/Stolen/Confiscated CAC

  • Two forms of valid ID
  • Counseling statement (E8 or higher) or lost/stolen report from the Provost Marshal's office
  • Does NOT apply to USID

Uniformed Services exiting Military other than Retirement

  • Current CAC
  • DD214 - Service Copy
  • Separation order
  • Installation clearing papers

Disabled American Veteran Initial/Renewal/Lost

  • Initial Documents
    • VA Benefit Summary Letter stating 100% service-connected disability or Individual Unemployability (must not contain medical information).
    • DD Form 214 (Member-4 or Service Copy) indicating Honorable Discharge
    • Two forms of valid ID
  • Renewal/Lost
    • Two forms of valid ID
Dependents

New Marriage

  • Sponsor must be present or dependent must have valid general or special power of attorney
  • Marriage certificate
  • Two forms of valid ID
  • Social Security Card must be one form presented
  • Birth Certificate
  • Final divorce decree, if applicable
  • Under initial enrollment of spouse, name can be changed without identification showing married name. After initial enrollment, you must provide two forms of ID with name change.

Dependent (Under 18 Years of Age)

  • No ID required from Child
  • Sponsor present or DD 1172
  • Note: Children under 10 years of age do not receive an ID card unless the following condition(s) exist:
    • Single parent family, Joint military family, or residing outside of household.

Dependents (18 Years or Older)

  • Two forms of valid ID
  • Sponsor present or form DD 1172-2

Child Born Out of Wedlock- Male Sponsor

  • Court order establishing paternity or voluntary acknowledgement of paternity
  • State birth certificate
  • Social Security card

Dependents/Full-Time Students, Children (Ages 21-23)

  • The Sponsor MUST be present to certify they provide 50% of the dependent’s financial support, OR provide a DD Form1172-2
  • A school certification letter containing the following information:
    • Must be on official letterhead from an accredited school.
    • Enrollment start date
    • Expected graduation date.
    • Must explicitly state "full-time" student status
    • Must be issued by the School Registrar's office or the National Student Clearinghouse.
  • Two forms of valid ID

Dependents (Ages 21-26) TRICARE Young Adult Program

  • Must contact TRICARE to purchase and enroll in the program prior to scheduling an ID card appointment.
  • Two forms of valid ID
  • Sponsor present or form DD 1172-2 ​

Newborn/Stepchild/Adoption/Custody

Newborn

  • State Birth Certificate
  • Social security card

Enrollment of Stepchildren

  • State Birth Certificate
  • Social security card
  • Marriage certificate
  • Divorce Decree – if applicable

Pre-adoption

  • Court Order of Adoption in process signed by Judge or Placement Agreement that states intent to adopt.
  • State birth certificate, if Placement Agreement / Court Document does not specify date of birth.
  • Social Security Card

Adoption

  • Final Adoption Decree signed by Judge
  • New Birth Certificate
  • New SS Card

Custody/Guardianship (Service members/ Retirees)

  • Must apply for Secondary Dependency through DFAS and receive a Financial Dependency Determination Letter prior to visiting the DEERS office. DFAS Link: Defense Finance & Accounting Service
  • Original court-ordered custody or guardianship decree signed by a judge. (If the document is a Temporary Court Order, it must explicitly state that custody is granted for at least 365 consecutive days).
  • State Birth Certificate
  • Social Security Card

Custody/Guardianship (100% Disabled Veteran)

  • Original court-ordered custody or guardianship decree signed by a judge. (If the document is a Temporary Court Order, it must explicitly state that custody is granted for at least 365 consecutive days).
  • State Birth Certificate
  • Social Security Card

Gold Star Family Member

  • Nothing from DEERS go see ACS on 3rd floor room 350

Remarried/ Unremarried Widow

  • Two forms of valid ID
  • Original Death Certificate of the Sponsor (required for the initial update only).
  • Medical benefits do not apply

Unremarried Former Spouse 20/20/20 & 20/20/15

  • Initial Enrollment Documents:
    • Final Divorce Decree
    • Marriage Certificate
    • 2 Forms of ID
    • Handwritten Letter from spouse
    • Coversheet
    • Credible Service Documents
      • Reservist: Final or Current 5016 (Point Statement)
      •  Retired: DD214
      •  Active Duty: Statement of Service from Sponsor command
      • National Guard: Final or current NGB 22/23

Note: It can take up to 45 business days for these requests to be processed.

Secondary Dependency

  • Must apply for Secondary Dependency through DFAS Link: Defense Finance & Accounting Service
  • Examples of Secondary Dependents:
    1. Parents
    2. Parent-In-Law
    3. In Loco Parentis
    4. Incapacitated child (21 years old or over)
    5. Ward (Under 21 years old)
    6. Custody of Family members (i.e. Siblings, grandchildren, etc.)
  • If Approved: Bring Financial Dependency Determination Letter received by US Mail before visiting the DEERS office.
    • Two forms of valid ID
    • Sponsor must be present at time of issue
    • Required Enrollment Documents: Must provide original or certified copies of supporting documents, such as a Court Order (as applicable), Birth Certificate, and Social Security Card.
  • For additional information or to submit your claim, visit: DFAS SDC Portal

Shoppers cards

  • A letter from a doctor stating the need for assistance. The letter must include:
    • The name of the person needing assistance (military card holder).
    • The name of the person selected to assist (1 person per family).
    • Statement of need for assistance.
    • Must be signed and dated within the last 30 days.
  • The person appointed to assist on Fort Rucker must have a valid driver’s license

Note: If a minor dependent (under 18) resides away from the sponsor and the caregiver does not have a military ID, a Shopper's Assistance ID can be issued to the caregiver. This authorizes them to shop on behalf of the minor.

Applicants Unable to Appear in Person (Medical Reasons)

In situations where an individual is medically unable to appear in person to obtain a new ID card, the following procedure must be followed.

  • Doctor's Letter: Explaining the specific medical reason the applicant cannot appear.
  • Power of Attorney (POA): Original or certified true copy (General or Special).
  • Applicant's Photo: One recent color photograph (8x10 or 5x7).
  • Identification Requirements:
    • If providing applicant's Old ID (current or expired): Only one (1) additional valid form of ID is required.
    •  If Old ID is not available: Two (2) valid forms of ID are required

Incapacitated Dependent (Over 21) – 100% Disabled American Veteran (DAV)

For incapacitated children over the age of 21 sponsored by a 100% DAV, the following mandatory documentation must be provided:

  • Helpless Child Letter: Official determination letter from the VA recognizing the child's "helpless" status.
  • Medical Sufficiency Statement: Physician’s statement detailing the diagnosis date. (Note: For this specific category, the disability does not need to have occurred before age 21).
  • Identification: Two (2) valid forms of ID for the applicant.
 
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DOD Civilians, Contractors and NAF Employees

New Hire/Renewal

  • Must already be loaded in DEERS, please call to verify prior to coming to appointment
    • CPAC/HR for DOD Civilians and NAF Employees
    • Contracting company’s TASS Trusted Agent for Contractors
  • Two forms of valid ID 
  • See Sponsor Information

DOD Civilian/Contractor/NAF: Lost/Stolen ID

  • Lost ID Report from Provost Marshall's Office (PMO)
  • Two forms of valid ID 
  • See Sponsor Information

Damaged CAC Card

  • Unserviceable CAC
  • Second Form of valid ID 
Regulations