Regional COVID-19 conditions continue to improve, RIA returning to HPCON-Alpha

Those not fully vaccinated are to continue DoD mitigation measures

ROCK ISLAND ARSENAL, Illinois – (June 29, 2021) The senior commander at Rock Island Arsenal, Maj. Gen. Chris Mohan, has authorized a change in the installation’s operational status to Health Protection Condition - Alpha, effective July 6, 2021.

Discussing the change, Col. Todd Allison, Garrison Commander, U.S. Army Garrison Rock Island Arsenal, said social distancing and venue capacity restrictions were reduced in mid-May in line with the Department of Defense memorandum, dated 13 May 2021. COVID case rates and hospitalizations have declined, and hospitals ability to treat have improved in the greater Quad-Cities region. In addition, a larger percentage of the region’s population continues to get vaccinated. 

HPCON-Alpha also lifts the restrictions on gathering capacities – indoor locations such as RIA’s Fitness Center will now be able to operate at full occupancy. Unvaccinated personnel, however, must continue wearing masks when moving between equipment or not actively exercising.

The change allows the resumption of installation services that were offered before the onset of the pandemic more than a year ago. Family and MWR facilities can operate at full capacity; Child Development Centers can open additional spaces for youth; and guests will be allowed to attend ceremonies and events at full capacity.

Army Community Service, the Lock & Dam Lounge, Auto Service Center, Leisure Travel Office, Outdoor Recreation, and events held in Heritage Hall (Building 60) will resume their pre-pandemic full occupancies. 

The move to HPCON-Alpha does not mean the pandemic is over. We are still under a national emergency and we will not let our guard down. Those with questions about fully returning to work should discuss it with their supervisor.

All current protection measures, cleaning/sanitizing requirements, mask requirements for unvaccinated personnel, and physical distancing guidance will remain in place. Senior leadership and health personnel at the Rock Island Arsenal continue to highly encourage the Arsenal workforce and their families to get the first COVID-19 vaccine available to them from whatever resource they qualify to receive it. Locate a convenient vaccine location at Don’t Wait, Vaccinate!

Facility/service Impact
First Army Mission essential personnel are present for duty in the headquarters. All others telework or are in designated leave status. First Army Headquarters continues to provide command and control to First Army unitsand mobilization/demobilzation of CRC and Compo 2/3 units
Army Audit Agency RIA Field OfficeArmy Audit Agency RIA Field OfficeArmy Audit Agency RIA Field OfficeArmy Audit Agency RIA Field OfficeArmy Audit Agency RIA Field Office All staff teleworkingAll staff teleworkingAll staff teleworkingAll staff teleworking.
Army Sustaintment Command

"ASC personnel are incrementally returning to duty at the headquarters in phases. Personnel not yet reporting for duty at the headquarters are teleworking or in a designated leave status. Employees with questions should contact their immediate supervisor."

Army Contracting Command, Rock Island ACC-RI is able to provide full coverage for contracting customers using telework. Designated mission essential personnel are prepared to execute from Rock Island Arsenal if there are mission critical circumstances.
Joint Manufacturing Technology Center

RIA-JMTC is operating under normal business hours at HPCON Bravo. Employees are expected to work their regularly scheduled hours by reporting to work or, if authorized, telework. Effective Monday, 13 July 2020, until further notice, all employees in administrative areas will be required to wear a face mask when going to or leaving their assigned personal work areas. This includes anytime an employee leaves their workspace and travels to any other area, including but is not limited to:  other cubicles, offices, conference rooms, hallways, rest rooms etc.   What this means is put your mask on before you enter the building, and keep on until you get to your office, cubicle, or work space and you are by yourself. Employees working on the shop floor will remain status quo, meaning a face masks are only required on the shop floor if you are unable to maintain 6 feet of social distancing from others.  However, if you are leaving the shop floor to go to an administrative area within RIA-JMTC, you need to wear a face mask.

Joint Munitions Command

JMC is directing telework for those on telework eligible positions. If you are required to come into the office, your supervisor will notify you.

Corps of Engineers Rock Island District USACE-RIA continues to execute mission essential functions as determined by USACE to mitigate ptotential safety hazards, economic loss, and damage to critical infrastructure. These missions include navigation support, flood risk management and regaional emergency response. USACE continues to provide command and control to all Corps lock and dam facilities, district offices and supports FEMA-led COVID-19 response operations as directed..
Combat Capabilities Command, Armaments and Biological Centers Mission essential personnel are present for duty in the headquarters. All others telwork or are in adesignated leave status.
Army and Joint Reserve and National Guard units

Full time military staff continue to provide command and control for individual organizations through a mixture of limited on-site presence and telework.

Rock Island Arsenal Museum The Rock Island Arsenal Museum is undergoing a $1.5 million renovation. The project includes the biggest modernization of the museum in more than 50 years. The renovation will refocus the exhibits on the history of the U.S. Army’s organic industrial base, Rock Island Arsenal, and the Arsenal’s current role in producing Army readiness. It is part of the U.S. Army Museum Enterprise’s five-year reform effort to refine its collection and enhance education and training capabilities at its 47 field museums. To provide a sneak peek of the new exhibits, a series of virtual presentations will be held this summer outlining the new interpretation and exhibit design. Stay tuned for updates on the Museum’s Facebook page or website,, as it undergoes this exciting process. The museum has been closed since March 2020 due to a nationwide surge in COVID-19 cases. “We look forward to reopening our doors to the Quad Cities community in the fall of 2022,” said Patrick Allie, Rock Island Arsenal Museum director. For more information or questions contact 309-782-3518.
Mississippi River Visitor Center The U.S. Army Corps of Engineers, Rock Island District, announces the Mississippi River Visitor Center at Locks and Dam 15 on the Rock Island Arsenal will reopen to the public Sunday, May 23. Summer visiting hours through Labor Day weekend will be from 9 a.m.-5 p.m. seven days a week. Face masks are required to be worn while inside the visitor center. For status and contact information go to
R.I.A. Federal Credit Union The Rock Island Arsenal Federal Credit Union on Arsenal Island has re-opened their lobby from 9 a.m. – 1 p.m., Monday through Friday. All other local Quad City branches are open normal hours and continue to be available for use.
Colonel Davenport House The house remains closed until further notice to mitigate the effect of COVID-19. For additional information check out their social media at
Rock Island National Cemetery

The U.S. Department of Veterans Affairs’ National Cemetery Administration (NCA) announced it would lift all restrictions on gathering sizes at committal and memorial services in VA national cemeteries starting on Wednesday, May 26, 2021. The NCA adjusted its rules for visitors and staff members in accordance with the CDC's new guidance, Interim Public Health Recommendations for Fully Vaccinated People. Fully vaccinated persons are no longer required to wear masks and physically distance themselves while at a national cemetery. Limitations on the number of persons permitted to attend committal and memorial services have been in place since June 9, 2020. Between March 23 and June 8, 2020, VA national cemeteries only performed direct interments, and did not permit committal or memorial services due to the pandemic. Consistent with the new CDC guidance, NCA will still require persons who are not fully vaccinated to practice the safety procedures recommended by the CDC – such as wearing face coverings and  maintaining physical distancing – while visiting a cemetery or attending a service.  Open to the public dawn to dusk the 66 acre VA Cemetery is the final resting place of more than 32,190 U.S. veteran interments. Detailed information at

Lock & Dam Lounge Now open for Workforce Wednesdays and Thirsty Thursdays from 3-7 p.m., face mask and social distancing required. Join us for specials to include $5 craft beers, $2.50 domestics and $1 sodas. Stick around for dinner too, we’ll be serving up burgers, grilled pork tenderloins, pizza, wings, and more. Please call 309-782-6319 for more information on the Lock & Dam Lounge. More details at or on Facebook at
Employee Assistance Program, Army Substance Abuse Program Due to our current operating environment, the Army Substance Abuse Program and Employee Assistance Program staff are teleworking. EAP counseling and consultation services continue to be provided through the COVID-19 pandemic; however, those services will be provided via email, phone call, or virtually. For support and assistance, please use the information below to contact a member of our RIA ASAP or EAP team members and we will ensure attention and care is provided promptly.   MEDCOM has launched a 24-hour Army COVID-19 Hotline (1-800-984-8523), which gives trusted COVID-19 information sources and answers questions. The OCONUS DSN number is 312-421-3700.
RIA Health Clinic The Clinic remains operational to support its current patrons to include retirees; hours of operation are 7 a.m. - 4 p.m., closed the afternoon of the last Friday of every month. The Clinic is now beginning to see patients for limited appoints that include school physicals, immunizations, and well-child examinations. Please contact the RIA Health Clinic if you have questions about particular services or appointments. Click HERE for point of contact information.

At HPCON B, Family and MWR Army Community Service has expanded services and open more facilities to include Army Community Service, Child and Youth Services, the Fitness Center, the Island Oasis Cafe, Leisure Travel Office, the Lock and Dam Lounge, Outdoor Recreation, and the Auto Skills and Service Center. See the FMWR website for further information at

Child Care Services Child Development Center: Full day and hourly care available; register at
CYS - School Age Services and Middle School/Teen Center: Before and after school care (Hybrid), Youth Sports and Fitness, Summer Camp: June 1 - Sept. 3, register at
Questions contact 309-782-0791, interact via Facebook @RIACYSS
Fitness Center

The Fitness Center extended its hours and is now open as follows:
• Monday-Friday: 5 a.m. - 7:30 p.m.
• Saturday: 8 a.m. - 3 p.m.
Fitness Center customers can now register for access to the All the Time Fitness Program. Register in person at the front desk. Customers who have registered will be able to access the unmanned Fitness Center anytime from Friday at 7:30 p.m. to Monday at 5 a.m. If you encounter any problems with entry, please visit the Fitness Center Monday-Friday during manned hours and the front desk staff will be happy to help you.

Registration is offered Monday through Friday 5 a.m. – 7:30 p.m. through May 28. Fitness Center access starting June 1 will be for registered patrons only.

For more information, please call the Fitness Center at 309-782-6787. Details:

Food Service

Island Oasis Grill
The Island Oasis Grill located outside the Fitness Center lobby (Building 67) is open Monday through Friday from 11 a.m. to 1 p.m. Please remember to bring a face covering as it is required while waiting in line and interfacing with staff. Call 309-782-6319 for more information on the Island Oasis Grill.

Company Kitchen Cafeterias
All three Company Kitchen café locations in buildings 60, 212 and 350 are temporarily closed effective May 1. Company Kitchen has been committed over the past year to providing limited services to the Arsenal workforce during the pandemic. Continuing service under the existing conditions is no longer feasible. Company Kitchen will continue to re-evaluate returning as the daily population continues to increase across the Arsenal. USAG Rock Island Arsenal, Family and MWR would like to thank them for their dedicated service they have provided to Rock Island Arsenal through this pandemic and we look forward to their return in the coming months. MWR is seeking interim breakfast and lunch options during this temporary closure. The Island Oasis located at the Fitness Center (Building 67) is open daily Monday-Friday from 11 a.m. -1 p.m. serving fresh off the grill and the Lock and Dam Lounge (Building 60) is open with food options on Wednesday and Thursday from 3-7 p.m. For more information please contact the MWR management assistant at 309-782-6319.


Continues to provide service via telephone and email.

AER and Victim Advocacy assistance is available and will remain available throughout the duration of elevated HPCON.

Garrison Photo Studio Official U.S. Army "head and shoulders" command photos (leadership photo board photography) duties have been assumed by Garrison Public Affairs and will take place by appointment only at 309-782-1121. The scheduled photos will be taken at the Photo Studio in Room B11 in the basement of Building 90. Photos will not be printed, but will be made available digitally.

The Garrison EEO office is providing services virtually. Please contact EEO staff at 309-782-2548.

SHARP program Questions can go the USAG victim advocate, Linda Robertson, at 309-782-1455. Due to our current operating environment, there is limited staffing of the RIA SHARP office in Building 110. For support & assistance, please use the information below to contact a member of our RIA SHARP team and we will ensure care is provided promptly.
• 24/7 RIA SHARP Hotline: 309-229-8412
• RIA Lead SARC, Sgt. First Class April Taylor:, C: 309-752-8388
• RIA Victim Advocate, Linda Robertson:, C: 309-558-4283
• General inquiries:
Auto Skills & Service Center

The Auto Skills & Service Center in Building 351 is open; schedule your appointment or stop by in person Tuesday - Thursday from 8 a.m. – 4:30 p.m. or call 309-782-8631. As always, please wear a mask in the facility and practice social distancing.

Leisure Travel The Leisure Travel Office, located in Building 333, is open for ticket sales only Monday-Friday, 8:15 a.m. - 4 p.m.  The maximum facility capacity is five people. Contact the office at 309-782-5890. If you're looking to book tickets to great attractions like Disney World, Sea World, Busch Gardens, Medieval Times, the Davenport 53rd movie theater and more, give the Leisure Travel Office a call at 309-782-5890 to save some money on your ticket purchase.
Outdoor Recreation

Outdoor Recreation continues to be here for all your outdoor adventure gear needs Monday-Friday from 8:15 a.m. - 4 p.m. Appointments are required for service. Come on by Building 333 (next to The Exchange) and let us set you up with campers, canoes, canopies, kayaks, bounce houses, bikes, and much more. Check out the complete list of rental items available on our website: Call 309-782-8630 for more info and to reserve equipment.

Commissary and Exchange

The Commissary and Exchange are open to all eligible patrons that can access the installation (active duty military, reservists, retirees, and service-connected disabled veterans).

The RIA Commissary is located in Building 334 on the west end of the Arsenal and is open Tuesday through Saturday 8 a.m. - 6:30 p.m.; to contact the Commissary call 309-782-4614. Eligible patrons include active duty military, military retirees, and service-connected disabled veterans only.

The RIA Exchange is located on Rodman Avenue in Building 333 on the west end of the Arsenal. The main Exchange is open Monday through Friday 7 a.m. - 6:30 p.m, Saturdays 8:30 a.m. - 6:30 p.m., and closed on Sundays; to contact the Exchange call 309-788-4940. Eligible patrons include active duty military, military retirees, and service-connected disabled veterans only. There are exceptions for select items (mainly consumable) at the Exchange that can be purchased by Arsenal Island employees with ID.

USO The USO Center is open for eligible customers Monday-Friday, 11 a.m. – 1 p.m. Come in for a snack and a drink, lunch, or to see our newly renovated center.  You may enter through the front door inside ACS. USO Illinois Rock Island is located on Rock Island Arsenal in Building 110. USO Illinois Rock Island provides a vital connection to USO programs and services for nearly 50,000 troops and their families in the Quad Cities. All amenities are offered free, daily, to active duty, guard and reserve military and their dependents, and retired military members. The center features a Cyber Canteen furnished with computers, printer and fax, as well as free WI-FI access. (More:
NEC tech support Limited on-sight support.
Veteran Outreach Veterans Outreach cancelled until further notice.
Army Emergency Relief

The RIA AER Section is available to provide emergency financial assistance. To limit face-to-face interactions, AER has established an electronic process for Soldiers. For more information, please contact Travis Phillis at 309-782-0815 or

Directorate of Human resources

Directorate of Human Resources, Building 56. The CAC/ID Card will service personnel whose cards are within 90 days of expiration,  no appointment required.  The hours are operations are 7 a.m. - 12 p.m., Monday - Friday. Military personnel appointments will be on the same schedule on a by-appointment basis.  Exceptions will be made for lost or stolen ID cards or those whoneed updates for medical benefits reasons.  Personnel impacted by this change will be contacted by the office.   For questions/concerns please contact the Identification Office at 309-782-0596 or

Identification and Common Access Card (CAC) Office

Due to COVID-19 concerns, there have been changes to Rock Island Arsenal ID Card / DEERS policy. In accordance with DoD guidance:

  • Guide for cardholders to use temporary capability. For more information, see the following documents: Temporary Acceptance of Expired DoD Credentials and Additional Procedures For Identification Card Procedures.
  • Uniformed Services ID (USID) cards (dependent, retiree, all non-CAC cards) that expired on or after Jan. 1, 2020, are valid through June 30, 2021, to access bases and benefits.
  • Those policies remain in effect, but customers can schedule appointments at to replace cards that are expired or are within 30 days of expiration.
  • ID cards will not be replaced due to changes in the personal information printed on the card. Grade changes and name changes will not be completed at this time.
  • The minimum age for initial issuance of a USID card is 14.
  • Exception to the policies of Secretary of Defense Memo dated April 7, 2020: Dependent children 10 (not 14) years and older must have a current USID Card in order to be ticketed on Patriot Express flights to and from OCONUS (outside continental United States) locations.
  • The minimum age for issuance of an indefinite DoD ID card to spouses and other eligible dependents has been reduced from 75 to 65.
  • For more information, see the hours of operation: 8 a.m. to 3:30 p.m. Monday, Wednesday, Thursday, Friday, 7:15 a.m. to 12 p.m. Tuesday; closed federal holidays; open on days of no scheduled activity (DONSAs). (No walk-ins after 11:30 a.m. and 3 p.m.; closed for lunch 12-1 p.m.)

All customers must wear a face mask to enter the ID center. For all other inquiries contact or 309-782-0220.

Base Supply Store The Base Supply Center, located at 3154 Rodman Ave., Bldg. 104, in the Basement, is operating on normal hours M-F, 8 a.m. to 4 p.m.; safety measures have been taken to make sure our employees and RIA customers are safe while they shop. Plenty of stock on all COVID-19 cleaning supplies so that RIA employees have a clean safe work environment. Manager Zole Forsythe can be reached at 309-782-1573 or email at
RIA Transition Assistance Program

The RIA Transition Assistance Program is operating remotely through the Garrison Directorate of Human Resources that can be contacted at 309-782-1320.

The Transition Assistance Program (TAP) provides transition and employment assistance to Soldiers and their adult family members who are transitioning from active duty, and to veterans.

Armed Forces Continuing Education Services Providing only virtual services. Contact Mary Hansarik at for Ed Center requirements.
Fingerprinting By appointment only.
Legal Assistance Due to health protection measures, RIA Legal Assistance is limiting access to their physical offices at Room 24b, Building 90. Beneficiaries in need of assistances may call 309-782-1443 or email to arrange for services. Please do not attempt to make appointments in person. Office access will adjust in accordance with RIA health protection measures. The Legal Assistance Office provides confidential legal services to service members, their family members, and retirees. These services include advice on divorce, child support and child custody issues, debt collection, military administrative matters, and other personal legal matters. The staff will continue to meet the needs of their clients in a virtual or telephonic capacity.
Visitor Control Ctr. The operating hours of the RIA Visitor Control Center located at the Moline Gate are 7 a.m. - 3 p.m., Monday through Sunday.
Fuel point Operational
Arsenal Attic All Attic volunteers, shoppers and consignors, the shop will be open the 2nd & 4th Tuesdays and the 3rd Saturday of the month 11 a.m. – 1 p.m. No consignments at this time. Come to shop and drop off donations only. No items will be priced... just make a reasonable cash/check donation. Sorry, no charge or debit cards at this time.  Any questions, please text Laura at 309-912-6589, or call the Attic at 309-782-6977.