ROCK ISLAND ARSENAL, Illinois (Nov. 23, 2020) -- The Rock Island Arsenal is maintaining the current Health Protection Condition Bravo and the "Return to the Rock" plan – the installation's planned recovery from the COVID-19 precautions instituted in March and April.

Out of an abundance of caution and to preserve the health and safety of our workforce, the Rock Island Arsenal -- in all public spaces across the installation -- limits meetings and gatherings to 25 people or 25 percent of sitting capacity, requires masks, six feet of distancing, and a continuation of practicing proactive personal hygiene. It is recommended that gatherings be limited to 10 or fewer for small office areas.

In addition, the Arsenal requires masks be worn in all public places such as entrances, hallways, restrooms and public waiting areas. Individual commands are asked to support this effort with proper signage for designated areas where mask use is required.

Commands and organizations across Arsenal Island continue to leverage and maximize mission capable telework and shift work, reducing the percentage of the active workforce physically working on RIA to decrement the spread of the COVID-19 virus.

The virus positivity rate has increased in the counties surrounding Rock Island Arsenal. The governors of both Iowa and Illinois have imposed new COVID restrictions and several of the local school districts have reverted to 100% online learning. The Rock Island Arsenal is tracking local case numbers very closely, and the current local ability to test, monitor, and treat is under continuous evaluation by our installation public health and senior leadership to determine what elements of safety and mitigation measures are being mandated, maintained or changed. While our HPCON is Bravo, numerous elements of HPCON Charlie are being directed and carried out by leadership across all commands and organizations. Should circumstances in the surrounding community change to include State issued stay at home orders, the Arsenal retains the ability to revert back to HPCON Charlie.

Under HPCON Bravo, access to the Arsenal is open to all approved DOD affiliated card holders and those with a valid visitor pass. The passes are issued at the Visitor Control Center outside the Moline Gate from 7a.m. to 3 p.m. seven days a week. Visitor passes will not be issued for general public recreation at this time, but access is available for private companies authorized to conduct business on the Installation, visitors to residential quarters; deliveries and public access to the Rock Island National Cemetery.  Additionally, retirees and other qualified patrons using the Arsenal Health Clinic, Commissary, the Exchange, the Barber Shop, the USO, authorized patrons accessing Family Morale, Welfare and Recreation facilities and services, and Army Community Service by appointment. For those members of the community visiting the installation for non-recreation purposes such as making deliveries and conducting official business a visitor pass is required and one-year passes were reinstated; passes can be acquired through the Visitor Control Center located at the Moline Gate.

Our battle with COVID-19 is not over – it is important that everyone continues to protect themselves, families, and coworkers on and off the installation.

Questions on telework and/or leave status should be directed to your chain of command. We look forward to our continued transition from mission essential functions to more normal operations when the environment supports the change.

For a further details about individual commands, Island facilities and services, this COVID-19 Local Impacts Page is where we are tracking the updates.

Facility/service Impact
First Army Mission essential personnel are present for duty in the headquarters. All others telework or are in designated leave status. First Army Headquarters continues to provide command and control to First Army unitsand mobilization/demobilzation of CRC and Compo 2/3 units
Army Audit Agency RIA Field OfficeArmy Audit Agency RIA Field OfficeArmy Audit Agency RIA Field OfficeArmy Audit Agency RIA Field OfficeArmy Audit Agency RIA Field Office All staff teleworkingAll staff teleworkingAll staff teleworkingAll staff teleworking.
Army Sustaintment Command

"ASC personnel are incrementally returning to duty at the headquarters in phases. Personnel not yet reporting for duty at the headquarters are teleworking or in a designated leave status. Employees with questions should contact their immediate supervisor."

Army Contracting Command, Rock Island ACC-RI is able to provide full coverage for contracting customers using telework. Designated mission essential personnel are prepared to execute from Rock Island Arsenal if there are mission critical circumstances.
Joint Manufacturing Technology Center

RIA-JMTC is operating under normal business hours at HPCON Bravo. Employees are expected to work their regularly scheduled hours by reporting to work or, if authorized, telework. Effective Monday, 13 July 2020, until further notice, all employees in administrative areas will be required to wear a face mask when going to or leaving their assigned personal work areas. This includes anytime an employee leaves their workspace and travels to any other area, including but is not limited to:  other cubicles, offices, conference rooms, hallways, rest rooms etc.   What this means is put your mask on before you enter the building, and keep on until you get to your office, cubicle, or work space and you are by yourself. Employees working on the shop floor will remain status quo, meaning a face masks are only required on the shop floor if you are unable to maintain 6 feet of social distancing from others.  However, if you are leaving the shop floor to go to an administrative area within RIA-JMTC, you need to wear a face mask.

Joint Munitions Command

JMC is directing telework for those on telework eligible positions. If you are required to come into the office, your supervisor will notify you.

Corps of Engineers Rock Island District USACE-RIA continues to execute mission essential functions as determined by USACE to mitigate ptotential safety hazards, economic loss, and damage to critical infrastructure. These missions include navigation support, flood risk management and regaional emergency response. USACE continues to provide command and control to all Corps lock and dam facilities, district offices and supports FEMA-led COVID-19 response operations as directed..
Combat Capabilities Command, Armaments and Biological Centers Mission essential personnel are present for duty in the headquarters. All others telwork or are in adesignated leave status.
Army and Joint Reserve and National Guard units

Full time military staff continue to provide command and control for individual organizations through a mixture of limited on-site presence and telework.

Rock Island Arsenal Museum The Rock Island Arsenal Museum closed effective March 18 until further notice.
Mississippi River Visitor Center The U.S. Army Corps of Engineers Rock Island District's Mississippi River Visitor Center remains closed. For status and contact information go to www.mvr.usace.army.mil/Missions/Recreation/Mississippi-River-Project/Recreation/Recreation-Area-Status
R.I.A. Federal Credit Union The Rock Island Arsenal Federal Credit Union on Arsenal Island has re-opened their lobby from 9 a.m. – 1 p.m., Monday through Friday. All other local Quad City branches are open normal hours and continue to be available for use.
Colonel Davenport House The house remains closed until further notice to mitigate the effect of COVID-19. For additional information check out their social media at www.facebook.com/coloneldavenporthouse.
Rock Island National Cemetery

The Cemetery resumed committal services for families who are interring their loved ones. Military funeral honors will be based on local availability; we adhere to CDC guidelines & limit the number of individuals attending committal services to 25 family members and guests & require face coverings.

Open to the public dawn to dusk the 66 acre VA Cemetery is the final resting place of more than 32,190 U.S. veteran interments. Detailed information at https://www.cem.va.gov/cems/nchp/rockisland.asp

Employee Assistance Program, Army Substance Abuse Program Due to our current operating environment, the Army Substance Abuse Program and Employee Assistance Program staff are teleworking. EAP counseling and consultation services continue to be provided through the COVID-19 pandemic; however, those services will be provided via email, phone call, or virtually. For support and assistance, please use the information below to contact a member of our RIA ASAP or EAP team members and we will ensure attention and care is provided promptly.   MEDCOM has launched a 24-hour Army COVID-19 Hotline (1-800-984-8523), which gives trusted COVID-19 information sources and answers questions. The OCONUS DSN number is 312-421-3700.
RIA Health Clinic The Clinic remains operational to support its current patrons to include retirees; hours of operation are 7 a.m. - 4 p.m., closed the afternoon of the last Friday of every month. The Clinic is now beginning to see patients for limited appoints that include school physicals, immunizations, and well-child examinations. Please contact the RIA Health Clinic if you have questions about particular services or appointments. Click HERE for point of contact information.
FMWR

At HPCON B, Family and MWR Army Community Service has expanded services and open more facilities to include Army Community Service, Child and Youth Services, the Fitness Center, the Island Oasis Cafe, Leisure Travel Office, and Outdoor Recreation. We continue to diligently get our other facilities cleaned, prepped and ready to welcome you back in a safe, sanitized environment. The health and safety of our customers and staff are of utmost importance and as you will see when you enter our facilities, we have been busy putting procedures and protocols in place to keep everyone healthy and safe. We look forward to seeing you all soon and welcoming you back to all the great programs and services that MWR offers. See the FMWR website for further information at http://rockisland.armymwr.com

Child Care Services  

Child and Youth Services supports mission essentiall military and DA civilians with CDC and SAC service. Additional child care spaces at both the Child Development Center and School Age Center will become available for return to duty enrollments. Please call Parent Central Services at 309-782-0791 for more information and eligibility.

Fitness Center

The maximum facility capacity is 25 people, face masks are required in the facility while not actively exercising.

The newly remodeled Fitness Center is open to all eligible patrons including families, civilians, and retirees and face coverings are mandatory. The Fitness Center is open Monday-Friday from 5 a.m. - 3 p.m. Come check out all the great improvements we have made and the new equipment that has been added during closure. Upon your first visit to the Fitness Center, all patrons are asked to stop at the front desk so that staff can update your information in our system. Additionally we are in the process of implementing an All The Time Fitness program where eligible patrons can access the Fitness Center outside of regular hours, stay tuned for more info as we get closer to offering that service. Call the Fitness Center at 309-782-6787 for more information.

Food Service

Island Oasis Café
The Island Oasis Café located inside the Fitness Center lobby (Building 67) is open Monday through Friday from 11 a.m. to 1 p.m. Please remember to bring a face covering as it is required inside the Fitness Center. Please remember to bring a face covering as it is required inside the Fitness Center. Make sure to stop by the Oasis on Thursdays for our always popular ribeye steak sandwich special and get there early as these are always a big hit and can sell out fast. Call 309-782-6319 for more information on the Island Oasis Café.

Company Kitchen Cafeterias
The cafeterias in buildings 60, 212, and 350 are open for breakfast and lunch service. Building 212 is full service, made to order breakfast from 6-9 a.m. so come see Jesse in Building 212 for your breakfast favorites made just like you like them. Lunch service at Building 212 and breakfast and lunch at all other buildings will continue to be pre-made and placed under the warming lights to minimize staff/customer contact. Due to the ongoing challenges related to COVID-19, the cafeteria services will look a little different than before. For example, hot coffee, tea, and fountain soda continue to be unavailable at this time. You may also notice that there is an absence of staff at the cafeterias. In an effort to minimize staff/customer contact and keep everyone safe, the daily hot item will be pre-boxed and placed under warming lights. You'll simply need to grab whatever items you'd like from the grab-and-go display and/or the pre-packaged hot item station, scan them into the self-serve kiosks, pay with your debit or credit card and enjoy. Company Kitchen has completed deep cleaning and sanitizing their cafeteria's to ensure the safety of their employees and customers. Hand sanitizer is available at entrances. Please practice social distancing by maintaining six feet apart. Soldiers, family members, Army civilian employees and contractors should follow the CDC's guidelines on the use of cloth face coverings in public settings or where other social distancing measures are difficult to maintain. We look forward to serving you again. Call 309-751-7008 for more info on the Company Kitchen facilities..

Lock and Dam Lounge
The Lock and Dam Lounge and dining area is closed until further notice.  The Lock & Dam Lounge (formerly known as the Arsenal Club) has been a great place to meet with friends and co-workers after a long day for a beverage and a bite to eat. When we're able to open back up, stop in to the Lock & Dam Lounge on Wednesdays and Thursdays, open 3-7 p.m., and take advantage of $2 domestics, $4 craft beers, and $1 sodas on special from 4-6 p.m. Once operational you can call 309-782-4372 for more info. Details: https://rockisland.armymwr.com/programs/lock-and-dam-lounge

ACS

Continues to provide service via telephone and email.

AER and Victim Advocacy assistance is available and will remain available throughout the duration of elevated HPCON.

VIOS DA Photos All official Department of the Army photos are suspended until further notice. There is no estimated date when operations will resume. Contact us for help: 309-782-2843.
EEO

The Garrison EEO office is providing services virtually. Please contact EEO staff at 309-782-2548.

SHARP program Questions can go the USAG victim advocate, Linda Robertson, at 309-782-1455. Due to our current operating environment, there is limited staffing of the RIA SHARP office in Building 110. For support & assistance, please use the information below to contact a member of our RIA SHARP team and we will ensure care is provided promptly.
• 24/7 RIA SHARP Hotline: 309-229-8412
• RIA Lead SARC, Sgt. First Class April Taylor: april.d.taylor39.mil@mail.mil, C: 309-752-8388
• RIA Victim Advocate, Linda Robertson: linda.m.robertson.civ@mail.mil, C: 309-558-4283
• General inquiries: usarmy.ria.asc.mbx.sharp@mail.mil
Auto Skills Center The Auto Skills & Service Center (Building 351) is temporarily closed in order for deep cleaning and a painting project; a grand re-opening is slated for this April. Thank you for your patience as we work to improve the appearance and functionality of this facility. We look forward to welcoming you back to a new and improved Auto Skills & Service Center soon.
Leisure Travel Opens for ticket sales only Monday-Friday: 8:15 a.m. - 4 p.m.  Face masks and appointments are required for service. The maximum facility capacity is five people. Contact 309-782-5890 or anna.winters@us.army.mil
Outdoor Recreation

Outdoor Recreation continues to be here for all your outdoor adventure gear needs Monday-Friday from 8:15 a.m. - 4 p.m. Appointments are required for service in order to limit the number of customers in the lobby at any one time; wearing a face covering as it is mandatory inside the facility. The maximum facility capacity is 5 people and masks are still required for service. Come on by Building 333 (next to The Exchange) and let us set you up with campers, canoes, canopies, kayaks, bounce houses, bikes, and much more. Check out the complete list of rental items available on our website: https://rockisland.armymwr.com/programs/outdoor-recreation Call 309-782-8630 for more info and to reserve equipment.

Commissary

The Commissary and Exchange is open to all eligible patrons that can access the installation (active duty military, reservists, retirees, and service-connected disabled veterans). The Commissary changes reflect a number of moves made by the Defense Commissary Agency (DeCA) after the onset of COVID-19 concerns. These changes include:

  • Patrons and store employees at the Commissary and Exchange are required to wear face coverings to help slow the spread of COVID-19.
  • The hours of 8 a.m. to 10 a.m. on Tuesdays and Thursdays are reserved for senior shoppers who may be more vulnerable to COVID-19.
  • Commissary cashiers no longer handle patron ID cards in order to prevent potential customer-to-customer spread of germs. Instead, customers will be asked to hold up their ID so that commissary employees can scan them without touching them. Cashiers can use the handheld scanner if available or have the customer scan their own card.
  • Patrons will use bags on site, and not bring their own bags into the store.
  • All commissaries suspended early bird shopping to allow more time to clean and restock the store.
  • Because of increased demand and to ensure that everyone has equal access to essential items, quantity limits on select items have been implemented. Items identified include antibacterial gels, wipes and sprays, hand soap, bleach, toilet paper, and tissues.

Any questions or concerns, please contact us at the Commissary at 309-782-4614.

USO

To ensure the safety of our workforce, Soldiers and civilians, the USO has adjusted its operating hours to the following:
• Dec. 7 – Jan. 2: Closed
New hours of operation following the New Year will be published at a later date.

USO Rock Island will remain as a grab-n-go operation Monday through Friday, 8 a.m. – 2 p.m., with the USO Frank’n Friday program being suspended until January. We will revisit the current conditions at that time to make a decision as to when we can safely resume the USO Frank’n Friday Program. Grab-n-Go operations area from their back door entrance via the hallway in the SE corner of Building 110 on the first floor. Eligible patrons will not be allowed in the center and a plexiglass shield is positioned in the doorway with a pass thru so items can be safely given to patrons. Active duty, National Guard, Reserves, military retirees, and their dependents are eligible (current military ID required). The USO is complying with all CDC regulations with all volunteers and eligible patrons required to wear face coverings. Hand sanitizing stations are available and in use. Signage indicates social distancing and also wearing of face coverings and use of hand sanitizer. Grab-n-go will consist of snacks, drinks and a few microwave items. Due to the COVID-19 outbreak USO Rock Island all other USO operations beyond what is listed above remain suspended until further notice in order to maintain safe environments and avoid unnecessary risks of exposure. USO will evaluate conditions on a weekly basis and will reopen when possible. We remain committed to responsibly supporting our service members and their families across the U.S. and overseas. If you should have any questions, please contact Jackie Inman, USO Rock Island center manager at jinman@uso.org.

NEC tech support Limited on-sight support.
Veteran Outreach Veterans Outreach cancelled until further notice.
Army Emergency Relief

The RIA AER Section is available to provide emergency financial assistance. To limit face-to-face interactions, AER has established an electronic process for Soldiers. For more information, please contact Travis Phillis at 309-782-0815 or travis.j.phillis.civ@mail.mil.
 www.armyemergencyrelief.org/news/covid19

Directorate of Human resources

Directorate of Human Resources, Building 56. The CAC/ID Card will service personnel whose cards are within 90 days of expiration,  no appointment required.  The hours are operations are 7 a.m. - 12 p.m., Monday - Friday. Military personnel appointments will be on the same schedule on a by-appointment basis.  Exceptions will be made for lost or stolen ID cards or those whoneed updates for medical benefits reasons.  Personnel impacted by this change will be contacted by the office.   For questions/concerns please contact the Identification Office at 309-782-0596 or usarmy.ria.usag.mbx.military-personnel-divivision@mail.mil.

Identification and Common Access Card (CAC) Office

Due to COVID-19 concerns, there have been changes to Rock Island Arsenal ID Card / DEERS policy. In accordance with DoD guidance:

  • Guide for cardholders to use temporary capability. For more information, see the following documents: Temporary Acceptance of Expired DoD Credentials and Additional Procedures For Identification Card Procedures.
  • Uniformed Services ID (USID) cards (dependent, retiree, all non-CAC cards) that expired on or after Jan. 1, 2020, are valid through June 30, 2021, to access bases and benefits.
  • Those policies remain in effect, but customers can schedule appointments at https://idco.dmdc.osd.mil/idco to replace cards that are expired or are within 30 days of expiration.
  • ID cards will not be replaced due to changes in the personal information printed on the card. Grade changes and name changes will not be completed at this time.
  • The minimum age for initial issuance of a USID card is 14.
  • Exception to the policies of Secretary of Defense Memo dated April 7, 2020: Dependent children 10 (not 14) years and older must have a current USID Card in order to be ticketed on Patriot Express flights to and from OCONUS (outside continental United States) locations.
  • The minimum age for issuance of an indefinite DoD ID card to spouses and other eligible dependents has been reduced from 75 to 65.
  • For more information, see the hours of operation: 8 a.m. to 3:30 p.m. Monday, Wednesday, Thursday, Friday, 7:15 a.m. to 12 p.m. Tuesday; closed federal holidays; open on days of no scheduled activity (DONSAs). (No walk-ins after 11:30 a.m. and 3 p.m.; closed for lunch 12-1 p.m.)

All customers must wear a face mask to enter the ID center. For all other inquiries contact usarmy.ria.usag.mbx.military-personnel-division@mail.mil or 309-782-0220.

Base Supply Store The Base Supply Center, located at 3154 Rodman Ave., Bldg. 104, in the Basement, is operating on normal hours M-F, 8 a.m. to 4 p.m.; safety measures have been taken to make sure our employees and RIA customers are safe while they shop. Plenty of stock on all COVID-19 cleaning supplies so that RIA employees have a clean safe work environment. Manager Zole Forsythe can be reached at 309-782-1573 or email at zforsythe@bscsource.com.
RIA Soldier For Life-Transition Assistance Program

The RIA Soldier For Life-Transition Assistance Program is operating remotely through the Garrison Directorate of Human Resources that can be contacted at 309-782-1320.

The Soldier For Life-Transition Assistance Program (SFL-TAP) provides transition and employment assistance to Soldiers and their adult family members who are transitioning from active duty, and to veterans.

https://home.army.mil/ria/index.php/my-fort/all-services/sfl-tap

Armed Forces Continuing Education Services Providing only virtual services. Contact Mary Hansarik at mary.p.hansarik.civ@mail.mil for Ed Center requirements.
Fingerprinting By appointment only.
Exchange & Barber Shop

Exchange
• Sunday: Closed
• Monday through Friday: 9 a.m. – 5 p.m.
• Saturday: 10 a.m. – 3 p.m.
The Exchange can be contacted at 309-788-4940.

Barber Shop
• Sunday: Closed
• Monday: Closed
• Tuesday through Friday: 9 a.m. – 4 p.m.
• Saturday: 10 a.m. – 2 p.m.
The Barber Shop can be contacted at 309-793-5340.

Legal Assistance Due to health protection measures, RIA Legal Assistance is limiting access to their physical offices at Room 24b, Building 90. Beneficiaries in need of assistances may call 309-782-1443 or email linda.m.keelin.civ@mail.mil to arrange for services. Please do not attempt to make appointments in person. Office access will adjust in accordance with RIA health protection measures. The Legal Assistance Office provides confidential legal services to service members, their family members, and retirees. These services include advice on divorce, child support and child custody issues, debt collection, military administrative matters, and other personal legal matters. The staff will continue to meet the needs of their clients in a virtual or telephonic capacity.
Visitor Control Ctr. The operating hours of the RIA Visitor Control Center located at the Moline Gate are 7 a.m. - 3 p.m., Monday through Sunday.
Fuel point Operational
Arsenal Attic All Attic volunteers, shoppers and consignors, the Arsenal Attic Thrift Shop reopened on Sept. 8 on a limited basis. The shop will be open the 2nd & 4th Tuesdays and the 3rd Saturday of the month 11 a.m. – 1 p.m. No consignments at this time. Come to shop and drop off donations only. No items will be priced... just make a reasonable cash/check donation. Sorry, no charge or debit cards at this time. Face coverings and social distancing are required... only three customers are allowed in the Attic at one time. Any questions, please text Laura at 309-912-6589, or call the Attic at 309-782-6977.