Rock Island Arsenal Transitions to HPCON B+

ROCK ISLAND ARSENAL, Illinois – (Aug. 23, 2021) The Rock Island Arsenal transitioned from Health Protection Condition Alpha (HPCON A) to HPCON Bravo Plus (HPCON B+) effective Aug. 23.

The decision to transition to HPCON B+ was made based on guidance outlined in the Secretary of Defense memorandum dated April 29, 2021, which takes into consideration increasing case rates and community transmission levels in and around the Quad Cities.

Implemented measures under HPCON B+ includes enforcing social distancing in all gathering places, to include reduced gathering sizes to 40 percent normal capacity. Additionally, RIA is maintaining the current DoD indoor mask mandate applicable to the workforce, visitors, and contractors, for both vaccinated and unvaccinated individuals, per the DoD memorandum dated July 28, 2021 – "Updated Mask Guidance for all DoD lnstallations and Other Facilities," stating installations must reinstitute mandatory use of masks indoors in geographic areas of substantial and high community spread of the COVID-19 virus as defined and publically identified by the Centers for Disease Control and Prevention (CDC).

Commands and organizations across Arsenal Island continue to leverage and maximize mission capable telework and shift work, reducing the percentage of the active workforce physically working on RIA to decrement the spread of the COVID-19 virus.

Under HPCON B+, access to the Arsenal is open to all approved DoD affiliated card holders and those with a valid visitor pass. Visitor passes are being issued for general public recreation at this time and access is available for private companies authorized to conduct business on the installation, visitors to residential quarters; deliveries and public access to the Rock Island National Cemetery. For those members of the community visiting the installation for non-recreation purposes such as making deliveries and conducting official business, a visitor pass is required and can be acquired through the Visitor Control Center located outside the Moline Gate from 7 a.m. to 3 p.m. Additionally, access is available for retirees and other qualified patrons using the Arsenal Health Clinic, Commissary, the Exchange, the Barber Shop, the USO, authorized patrons accessing Family Morale, Welfare and Recreation facilities and services, and Army Community Service by appointment. 

Questions on telework and/or leave status should be directed to your chain of command. 

Our battle with COVID-19 is not over – it is important that we protect the health and safety of our workforce, their families, and the installation and community at large, both on and off the installation. 

For a further details about individual commands, Island facilities and services, go to our COVID-19 Local Impacts Page at https://home.army.mil/ria/index.php/about/Garrison/public-affairs/covid19-closures

Facility/service Impact
Rock Island Arsenal Museum The Rock Island Arsenal Museum is undergoing a $1.5 million renovation. The project includes the biggest modernization of the museum in more than 50 years. The renovation will refocus the exhibits on the history of the U.S. Army’s organic industrial base, Rock Island Arsenal, and the Arsenal’s current role in producing Army readiness. It is part of the U.S. Army Museum Enterprise’s five-year reform effort to refine its collection and enhance education and training capabilities at its 47 field museums. To provide a sneak peek of the new exhibits, a series of virtual presentations will be held this summer outlining the new interpretation and exhibit design. Stay tuned for updates on the Museum’s Facebook page or website, arsenalhistoricalsociety.org, as it undergoes this exciting process. The museum has been closed since March 2020 due to a nationwide surge in COVID-19 cases. “We look forward to reopening our doors to the Quad Cities community in the fall of 2022,” said Patrick Allie, Rock Island Arsenal Museum director. For more information or questions contact 309-782-3518.
Mississippi River Visitor Center The U.S. Army Corps of Engineers, Rock Island District's Mississippi River Visitor Center at Locks and Dam 15 is open. Summer visiting hours through Labor Day weekend are 9 a.m.-5 p.m. seven days a week. For status and contact information go to www.mvr.usace.army.mil/Missions/Recreation/Mississippi-River-Project/Recreation/Recreation-Area-Status
R.I.A. Federal Credit Union The Rock Island Arsenal Federal Credit Union on Arsenal Island has re-opened their lobby from 9 a.m. – 1 p.m., Monday through Friday. All other local Quad City branches are open normal hours and continue to be available for use.
Colonel Davenport House The house is open. For additional information check out their social media at www.facebook.com/coloneldavenporthouse.
Rock Island National Cemetery

The Cemetery resumed committal services for families who are interring their loved ones. Military funeral honors will be based on local availability; we adhere to CDC guidelines & limit the number of individuals attending committal services to 50 family members and guests & require face coverings.

Open to the public dawn to dusk the 66 acre VA Cemetery is the final resting place of more than 32,190 U.S. veteran interments. Detailed information at https://www.cem.va.gov/cems/nchp/rockisland.asp

Lock & Dam Lounge Workforce Wednesdays and Thirsty Thursdays from 3-7 p.m. Serving up burgers, grilled pork tenderloins, pizza, wings, and more. Please call 309-782-6319 for more info.
Employee Assistance Program, Army Substance Abuse Program

For assistance or to set up an appointment, please call or email:

• Bob Donohoo, EAP coordinator, robert.w.donohoo.civ@mail.mil, 309-782-2552
• Lori Griffin, chief ASAP, lori.j.griffin2.civ@mail.mil, 309-782-2551
• Or, if you are in crisis, you can call the RIA Dispatch at 309-782-6116 and they will contact a counselor to call you back.
• If you are feeling suicidal or experiencing any other life threatening emergency, dial 911 or report to the nearest hospital emergency room for assistance.

Find them on Facebook at www.facebook.com/RIAEmployeeAssistanceProgram

RIA Health Clinic Effective immediately, subject to any applicable labor relations obligations, the following additional health protection measures will be in effect for all MEDCOM organizations.
  • Service members, federal employees, on-site contractor employees, and visitors, regardless of vaccination status, must wear a mask in indoor settings.
  • Individuals must wear masks consistently while indoors except: 
  1. when an individual is alone in an office with floor-to-ceiling walls and closed doors; 
  2. for brief periods of time when eating and drinking while maintaining at least six-feet distance and in accordance with instructions from commanders and supervisors; 
  3. when the mask is required to be lowered briefly for identification or security purposes; and 
  4. when necessary to reasonably accommodate and individual with a disability
All individuals should also follow social distancing practices per the local HPCON B+ protection measures. For more details and points of contact go to: https://go.usa.gov/xwRMR
FMWR

Army MWR is a quality-of-life program that directly supports readiness by providing a variety of community, Soldier, and family support programs, activities and services. Included in MWR are social, fitness, recreational, educational, and other programs and activities that enhance community life, foster Soldier and unit readiness, promote mental and physical fitness, and generally provide a working and living environment that attracts and retains quality for U.S. Army Soldiers, Family members, Retirees and its civilian workforce. Visit the MWR website at https://rockisland.armymwr.com for information on all MWR programs. How is MWR doing? Tell us by going to https://ice.disa.mil, navigate to "Rock Island Arsenal" and search "MWR" for a full listing of all our programs and services. See the FMWR website for further information at http://rockisland.armymwr.com

Child Care Services Child & Youth Services provides a full range of child care programs and services for children ages six weeks through senior year in high school. Services include full-day, part-day, hourly, pre-k, school outs, summer programming, sports and fitness, and instructional classes. All CYS programs/facilities will be closed all federal holidays, CYS CDC/CD Home/FCC staff in-service day and any other additional days/installation closures approved by the garrison commander. Fees will not be reduced, refunded, or prorated for these days. (Website: https://rockisland.armymwr.com/programs/cy) (Facebook: www.facebook.com/RIACYSS) Questions contact 309-782-0791.
Fitness Center

The Fitness Center is now open to all eligible patrons.  Please call for current pandemic restrictions and All-the-Time Fitness operations guidelines.

For more information, please call the Fitness Center at 309-782-6787. Details: https://rockisland.armymwr.com/programs/fitness-center

Food Service

Island Oasis Grill
The Island Oasis Grill located outside the Fitness Center lobby (Building 67) is open Monday through Friday from 11 a.m. to 1 p.m. Call 309-782-6319 for more information on the Island Oasis Grill.

Company Kitchen Cafeterias
All three Company Kitchen café locations in buildings 60, 212 and 350 are temporarily closed effective May 1. Company Kitchen has been committed over the past year to providing limited services to the Arsenal workforce during the pandemic. Continuing service under the existing conditions is no longer feasible. Company Kitchen will continue to re-evaluate returning as the daily population continues to increase across the Arsenal. USAG Rock Island Arsenal, Family and MWR would like to thank them for their dedicated service they have provided to Rock Island Arsenal through this pandemic and we look forward to their return in the coming months. MWR is seeking interim breakfast and lunch options during this temporary closure. The Island Oasis located at the Fitness Center (Building 67) is open daily Monday-Friday from 11 a.m. -1 p.m. serving fresh off the grill and the Lock and Dam Lounge (Building 60) is open with food options on Wednesday and Thursday from 3-7 p.m. For more information please contact the MWR management assistant at 309-782-6319.

ACS Army Community Service is an Army-wide community, social service program that provides services that assist Soldiers, Family members, and Department of the Army civilians maintain readiness, develop self-reliance, resiliency and stability. U.S. Army Installation Management Command provides these services through a network of programs that support goals related to recruitment, retention, morale, and operational readiness of the force. ACS on RIA is located in Bldg. 110, 1st floor SE; visit our ACS website https://rockisland.armymwr.com/programs/army-community-service or phone 309-782-0829. Call ahead for special accommodations when attending ACS classes. Find us on Facebook click here: www.facebook.com/RIAACS. 24/7 Domestic Violence Crisis Line: 309-912-6089. The ACS center is open Monday-Friday from 8 a.m. - 2 p.m. Appointments are strongly encouraged and can be made by calling 309-782-0829. 
Garrison Photo Studio Official U.S. Army "head and shoulders" command photos (leadership photo board photography) duties have been assumed by Garrison Public Affairs and will take place by appointment only at 309-782-1121. The scheduled photos will be taken at the Photo Studio in Room B11 in the basement of Building 90. Photos will not be printed, but will be made available digitally.
EEO

The Garrison EEO office is providing services virtually. Please contact EEO staff at 309-782-2548.

SHARP program Questions can go the USAG victim advocate, Linda Robertson, at 309-782-1455. Due to our current operating environment, there is limited staffing of the RIA SHARP office in Building 110. For support & assistance, please use the information below to contact a member of our RIA SHARP team and we will ensure care is provided promptly.
• 24/7 RIA SHARP Hotline: 309-229-8412
• RIA Lead SARC, Sgt. First Class April Taylor: april.d.taylor39.mil@mail.mil, C: 309-752-8388
• RIA Victim Advocate, Linda Robertson: linda.m.robertson.civ@mail.mil, C: 309-558-4283
• General inquiries: usarmy.ria.asc.mbx.sharp@mail.mil
Auto Skills & Service Center

The Auto Skills & Service Center in Building 351 is open; schedule your appointment or stop by in person Tuesday - Thursday from 8 a.m. – 4:30 p.m. or call 309-782-8631.

Leisure Travel We offer substantial discounts on tickets to local attractions, concerts, amusement parks and regional bus trips to exciting destinations. Check with us first for all your entertainment needs, we can save you money. Office Hours: Monday through Friday, 8:15 a.m. – 4 p.m., Bldg. 333. The office is closed for lunch from 10:30–11 a.m., 309-782-5890. Contact the office at 309-782-5890. (email: anna.winters@us.army.mil) (website: https://rockisland.armymwr.com/programs/leisure-travel-office)
Outdoor Recreation Outdoor Recreation is your one-stop rental shop for all your outdoor adventures, special events, home maintenance and repair. No matter the season, we have the equipment to get you out into the great outdoors. From skis and snowboards to campers and canoes, we have you covered. Office Hours: Monday through Friday, 8:15 a.m. – 4 p.m., Building 333, Phone: 309-782-8630. (email: robert.l.lampert.naf@mail.mil), Website: https://rockisland.armymwr.com/programs/outdoor-recreation
Commissary and Exchange

The Commissary and Exchange are open to all eligible patrons that can access the installation (active duty military, reservists, retirees, and service-connected disabled veterans).

The RIA Commissary is located in Building 334 on the west end of the Arsenal and is open Tuesday through Saturday 8 a.m. - 6:30 p.m.; to contact the Commissary call 309-782-4614. Eligible patrons include active duty military, military retirees, and service-connected disabled veterans only.

The RIA Exchange is located on Rodman Avenue in Building 333 on the west end of the Arsenal. The main Exchange is open Monday through Friday 7 a.m. - 6:30 p.m, Saturdays 8:30 a.m. - 6:30 p.m., and closed on Sundays; to contact the Exchange call 309-788-4940. Eligible patrons include active duty military, military retirees, and service-connected disabled veterans only. There are exceptions for select items (mainly consumable) at the Exchange that can be purchased by Arsenal Island employees with ID.

USO The USO is open 8 a.m. – 2 p.m., Monday through Friday. Join us for Muffins on Mondays, Olde Towne Bakery items on Wednesdays, and Frank’n Friday every other Friday (11 a.m. – 1 p.m.). Stop by to see our newly renovated USO Center. Note: the USO is closed on training holidays and federal holidays. USO Illinois Rock Island is located on Rock Island Arsenal in Building 110. USO Illinois Rock Island provides a vital connection to USO programs and services for nearly 50,000 troops and their families in the Quad Cities. All amenities are offered free, daily, to active duty, guard and reserve military and their dependents, and retired military members. The center features a Cyber Canteen furnished with computers, printer and fax, as well as free WI-FI access. (More: https://illinois.uso.org/rockisland)
Identification and Common Access Card (CAC) Office

Due to COVID-19 concerns, there have been changes to Rock Island Arsenal ID Card / DEERS policy. In accordance with DoD guidance:

  • Guide for cardholders to use temporary capability. For more information, see the following documents: Temporary Acceptance of Expired DoD Credentials and Additional Procedures For Identification Card Procedures.
  • Uniformed Services ID (USID) cards (dependent, retiree, all non-CAC cards) that expired on or after Jan. 1, 2020, are valid through June 30, 2021, to access bases and benefits.
  • Those policies remain in effect, but customers can schedule appointments at https://idco.dmdc.osd.mil/idco to replace cards that are expired or are within 30 days of expiration.
  • ID cards will not be replaced due to changes in the personal information printed on the card. Grade changes and name changes will not be completed at this time.
  • The minimum age for initial issuance of a USID card is 14.
  • Exception to the policies of Secretary of Defense Memo dated April 7, 2020: Dependent children 10 (not 14) years and older must have a current USID Card in order to be ticketed on Patriot Express flights to and from OCONUS (outside continental United States) locations.
  • The minimum age for issuance of an indefinite DoD ID card to spouses and other eligible dependents has been reduced from 75 to 65.
  • For more information, see the hours of operation: 8 a.m. to 3:30 p.m. Monday, Wednesday, Thursday, Friday, 7:15 a.m. to 12 p.m. Tuesday; closed federal holidays; open on days of no scheduled activity (DONSAs). (No walk-ins after 11:30 a.m. and 3 p.m.; closed for lunch 12-1 p.m.)

All customers must wear a face mask to enter the ID center. For all other inquiries contact usarmy.ria.usag.mbx.military-personnel-division@mail.mil or 309-782-0220.

Base Supply Store The Base Supply Center, located at 3154 Rodman Ave., Bldg. 104, in the Basement, is operating on normal hours M-F, 8 a.m. to 4 p.m.; safety measures have been taken to make sure our employees and RIA customers are safe while they shop. Plenty of stock on all COVID-19 cleaning supplies so that RIA employees have a clean safe work environment. Manager Zole Forsythe can be reached at 309-782-1573 or email at zforsythe@bscsource.com.
RIA Transition Assistance Program

The RIA Transition Assistance Program is operating remotely through the Garrison Directorate of Human Resources that can be contacted at 309-782-1320.

The Transition Assistance Program (TAP) provides transition and employment assistance to Soldiers and their adult family members who are transitioning from active duty, and to veterans.

https://home.army.mil/ria/index.php/my-fort/all-services/sfl-tap

Armed Forces Continuing Education Services Providing only virtual services. Contact Mary Hansarik at mary.p.hansarik.civ@mail.mil for Ed Center requirements.
Fingerprinting By appointment only.
Legal Assistance Due to health protection measures, RIA Legal Assistance is limiting access to their physical offices at Room 24b, Building 90. Beneficiaries in need of assistances may call 309-782-1443 or email linda.m.keelin.civ@mail.mil to arrange for services. Please do not attempt to make appointments in person. Office access will adjust in accordance with RIA health protection measures. The Legal Assistance Office provides confidential legal services to service members, their family members, and retirees. These services include advice on divorce, child support and child custody issues, debt collection, military administrative matters, and other personal legal matters. The staff will continue to meet the needs of their clients in a virtual or telephonic capacity.
Visitor Control Center The operating hours of the RIA Visitor Control Center located at the Moline Gate are 7 a.m. - 3 p.m., Monday through Sunday.
Fuel point Operational
Arsenal Attic All Attic volunteers, shoppers and consignors, the shop will be open the 2nd & 4th Tuesdays and the 3rd Saturday of the month 11 a.m. – 1 p.m. No consignments at this time. Come to shop and drop off donations only. No items will be priced... just make a reasonable cash/check donation. Sorry, no charge or debit cards at this time.  Any questions, please text Laura at 309-912-6589, or call the Attic at 309-782-6977.