For detailed information about on- and off-post Housing Services at Fort Lee, visit:
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Army Housing Campaign

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Our enduring obligation is to take care of our people — our Soldiers, families and civilian employees. At Fort Lee, we are fully committed to providing a safe, secure environment on our installation. If you are a resident in Fort Lee Family Housing, the following process can be used to resolve maintenance issues:

Submit Work Order

    Click here to submit a work-order online (view instructions for portal or mobile app) to Hunt Military Communities or call 804-733-1558, option #3 – this is a 24/7 maintenance line

    • Hunt maintenance team must respond within one hour for EMERGENCY issues, within four hours for URGENT issues and within eight business days for ROUTINE issues (see below for definitions)
    • The maintenance team will fix/repair the problem or advise the resident if they will need to return at a later date/time due to unavailability of parts or special service technician

      Follow-up on Unresolved/Critical Issues

      If you have an issue that is not resolved to your satisfaction or in a timely manner after submitting a work-order to Hunt, we encourage you to you to elevate your issues/concerns through any of the following methods:

      • U.S. Army Garrison Fort Lee Housing Office: Contact the Housing Office directly at 804-765-1976 or 804-734-3371 during regular business hours.
      • Interactive Customer Evaluation: Click here to submit an ICE comment regarding Fort Lee Housing – organizations are required to respond within 72 hours.
      • Commander's Housing Hotline (24/7): Call 804-734-6300 to address your unresolved issue or concern directly with a Garrison Command team representative or submit your issue via e-mail using the form on this page.

      Definitions: Emergency and Urgent Issues

      EMERGENCY ISSUES

      • A/C not working (temps greater than 85 degrees)
      • Broken water line/No water
      • Electrical hazards
      • Heat not working (temps less than 55 degrees)
      • Garage door inoperable (safety risk to children)
      • Sewage back up
      • Inoperable exterior door lock
      • All mold calls
      • Gas leak

      URGENT ISSUES

      • Complete range or oven failure
      • Inoperable toilet (if another is available)
      • Refrigerator failure
      • No hot water
      • Leaks

      Other hazardous or life-threatening situations not identified as critical to life, safety or health will be individually assessed.

      Life/Safety/Health Definition: "Any emergency or urgent condition or work order that, if not corrected, may cause harm or injury to a person."

      Contacts

      Hunt Military Communities
      Community Director: 804-733-1558
      Community Manager: 804-732-7460 / 804-733-7884
      Work Orders: 804-733-1998

      U.S. Army Garrison Fort Lee Housing Office
      Chief: 804-765-1976
      Housing Management Specialist: 804-734-3371

      U.S. Army Garrison Environmental Office
      Chief: 804-734-5071