Fort Lee Family Housing Issues
Our enduring obligation is to take care of our people — our Soldiers, families and civilian employees. At Fort Lee, we are fully committed to providing a safe, secure environment on our installation. If you are a resident in Fort Lee Family Housing, the following process can be used to resolve maintenance issues:
Submit Work Order
Click here to submit a work-order online to Hunt Military Communities or call 804-733-1558 (option #3) – this is a 24/7 maintenance line
- Hunt maintenance team must respond within one hour for EMERGENCY issues, within four hours for URGENT issues and within eight business days for ROUTINE issues (see below for definitions)
- The maintenance team will fix/repair the problem or advise the resident if they will need to return at a later date/time due to unavailability of parts or special service technician
Follow-up on Unresolved/Critical Issues
If you have an issue that is not resolved to your satisfaction or in a timely manner after submitting a work-order to Hunt, we encourage you to you to elevate your issues/concerns through any of the following methods:
- U.S. Army Garrison Fort Lee Housing Office: Contact the Housing Office directly at 804-765-1976 or 804-734-3371 during regular business hours.
- Interactive Customer Evaluation: Click here to submit an ICE comment regarding Fort Lee Housing – organizations are required to respond within 72 hours.
- Commander's Housing Hotline (24/7): Call 804-734-6300 to address your unresolved issue or concern directly with a Garrison Command team representative or submit your issue via e-mail using the form on this page.
Definitions: Emergency and Urgent Issues
- A/C not working (temps greater than 85 degrees)
- Broken water line/No water
- Electrical hazards
- Heat not working (temps less than 55 degrees)
- Garage door inoperable (safety risk to children)
- Sewage back up
- Inoperable exterior door lock
- All mold calls
- Gas leak
- Complete range or oven failure
- Inoperable toilet (if another is available)
- Refrigerator failure
- No hot water
Other hazardous or life-threatening situations not identified as critical to life, safety or health will be individually assessed.
Life/Safety/Health Definition: "Any emergency or urgent condition or work order that, if not corrected, may cause harm or injury to a person."
Hunt Military Communities
Community Director: 804-733-1558
Community Manager: 804-732-7460 / 804-733-7884
Work Orders: 804-733-1998
U.S. Army Garrison Fort Lee Housing Office
Housing Management Specialist: 804-734-3371
U.S. Army Garrison Environmental Office