In order to provide standardized customer service training across IMCOM, each garrison implemented OPEX and OPEX for Leaders training. OPEX is a successful, experiential learning program that follows the Army Learning Model and has been delivered to thousands of NAF and APF IMCOM employees. Each initial OPEX training ensures participants develop a personal Customer Service Action Plan. Furthermore, it enables participants to:
- Select delivery methods to uphold the IMCOM Pledge to our Customers.
- Employ effective strategies to resolve challenging situations with customers.
- Determine strategies to present professionalism when delivering customer service.
- Empower employees.
- Recognize employees.
- Adapt a leader communication style to accommodate team members.
Garrison employees receive refresher courses on an annual basis. To request training from your Directorate facilitator, please contact Workforce Development at (315) 763-4928.