Coronavirus (COVID-19)

USAG BAVARIA SERVICE TRACKER

GRAF / VILSECK

HOHENFELS

GARMISCH

FREQUENTLY ASKED QUESTIONS

COVID-19 Patient Resources

Regional Health Command Europe patient resources

Guidance

TRICARE beneficiaries should call the Nurse Advice Line at one of the following toll-free numbers based on your location:
Bahrain: 800-06432
Belgium: 0800-81933
Germany: 0800-071-3516
Greece: 00-800-4414-1013
Italy: 800-979721
Spain: 900-82-2740
Turkey: 00-800-44-882-5287
UK: 0800-028-3263
- Note: To access the Nurse Advice Line (NAL) from a cell phone in Europe you must first call your clinic appointment line and choose the option for the Nurse Advice Line OR dial the Universal International Free Phone: 00-800-4759-2330.
- Non-TRICARE beneficiaries should contact their primary care provider for advice.
- If you do NOT meet ALL THREE of the above criteria, but you have symptoms of upper respiratory infection, call your primary care provider for advice.

Prevention

There are simple everyday preventative actions to help prevent the spread of respiratory viruses:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Stay home while you are sick.
- Wash your hands often with soap and water for at least 20 seconds OR use alcohol-based hand sanitizer.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.

Quarantine v. Isolation

Quarantine is the separation of an individual or group that has been exposed to a communicable disease (but not yet ill) from others who have not been so exposed, to prevent the possible spread of the communicable disease. If a household member is in quarantine, then there are no impacts on the rest of the household.
Isolation is the separation of an individual or group infected or believed to be infected with a communicable disease from those who are healthy to prevent the spread of the communicable disease. If one member of the household is in isolation, then all other members are in quarantine.

Tricare Nurse Advice Phone Numbers

Bahrain: 800-06432
Belgium: 0800-81933
Germany: 0800-071-3516
Greece: 00-800-4414-1013
Italy: 800-979721
Spain: 900-82-2740
Turkey: 00-800-44-882-5287
United Kingdom: 0800-028-3263

Note: To access the Nurse Advice Line (NAL) from a cell phone in Europe you must first call your clinic appointment line and choose the option for the Nurse Advice Line OR dial the Universal International Free Phone: 00-800-4759-2330. Alternatively use the Nurse Advice Line Beneficiary Portal: https://mhsnurseadviceline.com/home. With the portal, beneficiaries have additional options to communicate (chat or video chat).