IMCOM’s Service Culture defines our philosophy for supporting our people and treating one another with dignity and respect; it is the practical framework for how we live that philosophy every day. To institutionalize this mindset, the U.S. Army Installation Management Command launched the Service Culture Campaign in 2017—a sustained readiness plan designed to build a highly effective team capable of supporting Senior Commanders and broader Army requirements.
The ISC is built upon the premise that excellence in customer service is a byproduct of how employees are treated. Therefore, the ISC aims to establish an environment where employees have engaged leaders, feel valued, are loyal to the organization, and treat each other with dignity and respect.
Commitment to people instills a culture of service excellence through leader and work force engagement; onboarding programs that welcome and integrate newly assigned Soldiers and civilians to IMCOM; employee recognition programs that effectively further the Army mission, goals, and values; and standardized customer service training implemented enterprise-wide.
IMCOM is ensuring that the foundations of service excellence are understood and applied at all echelons of the organization, emphasizing junior leaders, first-line supervisors, and front-door service providers.
Service Culture is a foundational pillar of IMCOM organizations, and we remain committed to continually improving efforts associated with service excellence, leadership, communications, onboarding, recognition, and the integration of service culture principles into strategic plans.