WELCOME TO REDSTONE ARSENAL!!!

REDSTONE'S PERSHING WELCOME CENTER

The 22,000-square-foot Gen. John J. Pershing Community Welcome Center, located in Building 3443 in the northeast section of the Arsenal, near Gate 8 (Goss Rd.), located on Honest John Road between Vincent Road and Patton Road. The Welcome Center is the “front door” to Redstone Arsenal for the arrival of transferring Soldiers, civilian and contractor employees, and their families, as well as a place for Soldier, civilian and contractor employees, retirees and veterans, and their families to come for family and social services.

The Welcome Center is the home of several entities falling under Redstone’s Family and Morale, Welfare and Recreation. The largest of these is Army Community Service, which manages the following programs: Army Emergency Relief, Army Family Action Plan, Financial Readiness, Survivor Outreach Services, SHARP/Victim Advocacy (SHARP stands for Sexual Harassment/Assault Response and Prevention) and many more. In addition, the following Redstone Family and MWR services are located at the Welcome Center: Membership Services, Leisure Travel; ITR Office and Child, Youth and School Services to include its Parent Central Services and School Liaison Office.

The Welcome Center is located across the street from the One Stop by the Pershing Missile Historical Park.

Services at the Welcome Center can be contacted by calling (256) 842-6122.

The Welcome Center also offers meeting space. Its Java Café is a great place to relax with a cup of coffee or to grab a quick bite to eat. The Java Café phone number is (256) 842-1819.

 

One Stop

The other main community facility in Redstone’s City Center Zone is the23,000-square-foot One Stop for human resources, located in Building 3494, andadjacent to the Welcome Center through Pershing Missile Historical Park andaccessible from Honest John Road. The One Stop consolidated several humanresources services associated with Redstone Arsenal in one location. Sinceopening at this new site in July 2012, the One Stop welcomes an average 2,500customers a month. Customers at the One Stop use a Q-matic system to pull anumbered ticket for the services they need. They are called to the facility’svarious offices by the number on their ticket. Its main tenant is theGarrison’s Military Personnel Office.

MILPO

The Military Personnel Office includes some of the following services:Common Access Card and Identification Card services, military retirementservices, military transition services, military reassignments,officer/enlisted records, military in/out processing, Soldier actions andmilitary casualty assistance. Some services may experience longer wait timesduring the lunch period. The office is open every weekday from 7:30 a.m. to4:30 p.m. daily with its ID card section open from 7:30 a.m. to 3:30 p.m.Monday through Thursday, and 8 a.m. to 3:30 p.m. Friday. Appointments forCommon Access Cards can be made online athttps://rapids-appointments.dmdc.osd.mil. To contact the ID card section, call(256) 842-2418, 842-2413 or 313-0018, or walk in during hours of operation.

Driver's Licenses & Vehicle Registration

Building 3494, Honest John Road (256) 882-8698

Tuesday through Thursday, 8:30 a.m. to 4:30 p.m.

When stationed in Alabama, military personnel may use their home statedriver’s license and license plates when operating vehicles on state roadways.Active duty, retirees and civilian and contractor employees moving to theRedstone Arsenal community permanently must obtain an Alabama driver’s licenseand car tags and title within 30 days of residency. For your convenience, acounty and state licensing satellite office is located in the One Stop,Building 3494. You can also obtain licenses at the Madison County courthouseand at satellite locations listed at www.co.madison.al.us. For moreinformation, call (256) 882-8698. The state also issues licenses and conductsdriver’s tests at its Huntsville office, 1115-A Church St. For moreinformation, call (256) 539-0681.

When driving a vehicle on Redstone Arsenal, drivers must have a currentstate vehicle registration, a valid driver’s license, a military ID card orcivilian badge, and proof of insurance. For more information, call (256)876-5770.

Security Office

The Garrison Security Office provides Personnel Security support to manyoffices on Redstone Arsenal. Please contact your Security Manager to verify ifwe provide the following services for your organization: in and out processing,security clearance processing, periodic reinvestigation, Operations Security,Information Security, Security Education Training and Awareness, and IndustrialSecurity. All personnel that require in or out processing may come to the OneStop, 3494 Honest John Road, from 7:30 a.m. to 4 p.m. Monday through Friday.Fingerprinting appointments may be made by contacting Joseph Smith, (256)313-5220; Glenda Demma, (256) 876-6478; or Angela Harris, (256) 876-5580.Fingerprinting must be for official use only.

Badging

The Garrison Directorate of Emergency Services runs a badging station wherespecified Team Redstone employees are issued installation access badges. Thesebadges support daily activities for personnel who are not issued CAC cards;facilitate secure activities requiring command/access codes; and ensureMission/Key Essential personnel have access during increased FPCON operations.If being issued a Redstone Arsenal badge, employees must bring a federal/stateissued ID. When renewing a badge, employees must turn in their old badge. TheOne Stop Badge Office can also annotate a person’s out processing checklistwhen clearing the post. Office hours are Monday through Friday, 7:30 a.m. to 4p.m.

DFAS/DMPO

The Defense Finance and Accounting Service/Defense Military Pay Officeprovides standard pay support service to active-duty Soldiers and theirfamilies, to include individual mobilized, National Guard/Reserve and retiredSoldiers. Support to civilian employees is limited to establishing myPay PINaccounts for accessing Leave and Earning Statements, W2s, and making changes topay accounts via the individual myPay Web account. Office hours are Mondaythrough Friday, 7:30 a.m. to 4 p.m.; phone number is (256) 876-8510.

Retention

TheRetention Office functions as the Post Retention Office, providing support toall the commands on Redstone Arsenal, as well as elements on Fort Rucker andFort Bragg. In addition to its standard retention mission, which is to retainhigh-quality Soldiers in the Active component, the Retention Office also helps transitionSoldiers into the National Guard and the Army Reserve. Office hours are Mondaythrough Friday, 9 a.m. to 4 p.m.; phone number is (256) 955-3250.

HHC, AMCOM

Headquarters and Headquarters Company (HHC), U.S. Aviation and MissileCommand (AMCOM) provides company level essential human resource services,training management, and command interest support to approximately 26organizations on Redstone Arsenal. Office hours are 7:30 a.m. to 4 p.m.; phonenumber is (256) 876-5710/7797.

Equal Employment Opportunity Office

The Garrison Equal Employment Opportunity Office provides support to theGarrison and tenant Army civilian employees assigned to Team Redstone. Theoffice provides complaint processing, manages the Individuals with DisabilitiesProgram for Team Redstone and provides EEO training by request. Office hoursare 8 a.m. to 4:30 p.m.; phone number is (256) 876-8015. Appointments arescheduled for Monday, Tuesday, Thursday and Friday between

9 a.m. and 3 p.m. Walk-in appointments are seen on Wednesday mornings from 9until 11 a.m.

Civilian Personnel Advisory Center - CPAC

Building 3458, Aerobee Road (256) 876-4609

Weekdays, 9 a.m. to 3 p.m.

The Civilian Personnel Advisory Center and its higher headquarters — theSouth Central Region headquarters of the Civilian Human Resources Agency — islocated at Redstone’s City Center Zone as the anchor tenant of the zone’ssouthwestern corner along Vincent Road.

The Redstone Arsenal Civilian Personnel Advisory Center (RSA CPAC) assistsmanagers and employees on the full spectrum of civilian human resource issues.The RSA CPAC staff provides guidance on matters such as recruitment methods andoptions, appraisals and awards, automation tools, labor and management-employeerelations, and more. The CPAC also provides the full range of U.S. staffing andclassification services to include posting job announcements, issuing referrallists, and classifying position descriptions. The RSA CPAC provides servicesfor non-appropriated fund (NAF) and appropriated-fund (AF) employees.

If you require personnel assistance, please contact the RSA CPAC. They arethere to assist with your personnel concerns.

Housing Services Office

Building 302, Hughes Drive (256) 876-6666

Weekdays, 8 a.m. to 4:30 p.m.

The HSO provides welcome packets and assistance with off-postaccommodations, rentals and sales for all military and DoD civilian personnel.They offer counseling services, Military Relocation Assistance, a rentalpartnership program, a utility deposit program, and assistance setting up BAH.They can even help facilitate landlord/tenant mediation disputes. The office islocated at 302 Hughes Drive and is open weekdays, 8 a.m. to 4:30 p.m., andclosed for lunch noon to 12:30 p.m. Their phone number is (256) 876-6666.

On-Post Housing

Building 302, Hughes Drive (256) 430-1517

Weekdays, 8 a.m. to 5 p.m.

Redstone Communities provides 352 privatized housing units on post forGeographically separated military members, Department of Defense, FederalEmployees, Federal Government Contractors with access to Redstone, MilitaryRetirees, Reservists, National Guard Members and Military Widows/Widowers mayalso apply for on-post housing. The
Redstone Communities Office is in Building 302, Hughes Drive. Active-dutyservice members have priority, regardless of rank, for on-post housing. Floorplans for most of the housing units are available atwww.redstonefamilyhousing.com. For more information, call (256) 430-1517,Monday through Friday,
8 a.m. to 5 p.m.

Oversight of the Residential Communities Initiative (RCI) program is managedthrough the RCI office located at Building 4488 Martin Road, Room A-306. TheHousing chief can be reached by calling (256) 842-3215 or (256) 313-6459.

Transportation Services

Building 3433, Snooper Road (256) 876-5161

Weekdays, 8:30 a.m. to 4:30 p.m.

The Army Sustainment Command’s Logistics Readiness Center provides personalproperty and official travel services for eligible DoD customers on RedstoneArsenal. Personal property services include counseling and coordination forpickup, shipment, delivery and storage of personal property. Official travelservices include airline reservation and E-ticketing, vehicle rental andlodging reservation via the Commercial Travel Office (CTO). Passport/Visaservices include processing and certification of official passport and visaapplications via the U.S. Department of State. Additional telephone numbersare: Commercial Travel Office: (800) 874-7286 and Passport/Visa Office: (256)876-5163.

Adult Continuing Education

counseling, testing services and on-post college courses for ArsenalSoldiers, civilians, retirees and family members. The center oversees on-postcollege courses offered in the evenings by Athens State University, (256)876-7561; Columbia College, (256) 876-4851; Embry-Riddle AeronauticsUniversity, (256) 876-9763; and Florida Institute of Technology, (256)876-1581. The center is located at Toftoy Hall, Building 3495, at the corner ofPatton and Aerobee roads near Gate 10. The center can be reached at (256)876-9761. Office hours are Monday through Thursday, 7:30 a.m. to 4:30 p.m, andFriday, 8 a.m. to 4 p.m.

There are several colleges, universities and trade schools within a shortdrive of Redstone Arsenal. All offer full- and part-time study. The Universityof Alabama in Huntsville, Calhoun Community College, Alabama A&MUniversity, Oakwood College, J.F. Drake State Technical College and severalschools specializing in business training are all located in Huntsville. Thereare several local and nearby universities and colleges that offer undergraduateand graduate courses to Soldiers, civilians and family members.

University of Alabama in Huntsville
301 Sparkman Drive
Huntsville, AL 35899 (256) 824-1000
www.uah.edu

Alabama A&M University
4900 Meridian St. N.
Huntsville, AL 35810 (256) 372-5000
www.aamu.edu

Athens State University
300 N. Beaty St.
Athens, AL 35611 (256) 233-8100
www.athens.edu

Calhoun Community College
102B Wynn Drive N.W.
Huntsville, AL 35805 (256) 890-4700
www.calhoun.edu

Oakwood University
7000 Adventist Blvd. N.W.
Huntsville, AL 35896 (256) 726-7000
www.oakwood.edu

J.F. Drake State Technical College
3421 Meridian St. N.
Huntsville, AL 35811 (256) 539-8161

www.dstc.cc.al.us

Legal Assistance

Legal Assistance

Building 3439

Honest John Road (256) 876-9005

http://legal.redstone.army.mil

Monday, Tuesday and Wednesday (appointments only), 8:30 a.m. to 4 p.m.;Thursday (walk-ins only), 8:30 a.m. to 4 p.m. Closed for lunch from noon to 1p.m. Closed Friday mornings. No appointments on Fridays. Powers of attorney andnotary services are done on a walk-in basis every day of the week.

The Aviation and Missile Life Cycle Management Command, Office of the StaffJudge Advocate, provides claims, legal assistance and military justice servicesfor Redstone Arsenal. Persons eligible to receive legal assistance are:active-duty service members (and their dependents), retirees (and dependents),and Reserve and National Guard retirees who are receiving military retirementor disability pay (and their dependents).

During tax season, the Office of the Staff Judge Advocate operates theRedstone Tax Assistance Center located at Building 3489 on Ajax Road. This freeservice helps service members on active duty and military retirees and theirdependents prepare and file federal and state tax returns. To schedule anappointment, please call (256) 876-1040.

Army Community Service

Army Community Service

Building 3443

Honest John Road (256) 876-5397

Monday through Friday, 7 a.m. to 4:30 p.m.

Offered by Redstone Arsenal’s Family and Morale, Welfare and Recreationorganization, Army Community Service is a community-oriented social serviceprogram designed to provide free services and educational programs toactive-duty military, activated National Guard and Reserve Component Soldiers,retired military and Department of Defense civilian employees and their familymembers. Services include welcome packets, a lending closet for householdgoods, Army Emergency Relief (for active duty, retired military, survivingdependents of active duty and retired military or family members with power ofattorney only), employment readiness, family special needs coordination,financial readiness, mobilization support, referral to local communityresources and relocation assistance. The Survivor Outreach Services programprovides support and outreach to Gold Star Families who have lost a militaryservice member. Classes include Army Family Team Building, stress management,financial management, elder care, parenting and many other topics of interestto military families. A Victim Advocate Program provides services to victims ofdomestic violence and sexual assault, available 24/7. The Sexual Harassment andAssault Response Program (SHARP) includes training and victim advocacy responseservices, and is available 24/7 to ensure that the medical and psychologicalneeds of the victim are met. SHARP can be reached by calling (256) 924-0795.

Army Substance Abuse Prevention Program

Army Substance Abuse Prevention Program

Building 3466, Snooper Road (256) 842-9897

Redstone Arsenal’s Army Substance Abuse Program (ASAP) office providescomprehensive alcohol and drug abuse prevention and treatment programs, andenforces policies and procedures for Soldiers of all components, Armycivilians, family members, retirees and other personnel eligible for Armyservices. Drug testing for the installation is coordinated and managed throughthe Redstone ASAP. ASAP Substance Abuse Awareness, Substance Abuse Recognitionand Intervention, Workplace Violence Prevention, Stress Management, ConflictResolution, and Suicide Prevention are just some of the training programs thatare available through ASAP.

Employee Assistance Program

Employee Assistance Program

Building 3466, Snooper Road ……. (256) 313-6255

Redstone Arsenal’s Employee Assistance Program (EAP) is one of thecomponents of the Army Substance Abuse Program. However, the EAP assistsemployees, family members and family members of active duty military to resolveall types of “problems in living.” The issues addressed need not be substanceabuse or workplace related. Stress, anxiety, conflict, relationship,parent-child, financial, and all types of personal and workplace issues can beaddressed. Information and communication between an employee and the EAP isstrictly confidential under federal law and Army Regulation 600-85. An employeeor family member does not have to be referred to the EAP. Just call for aconfidential appointment.

Inspector General

Inspector General

Building 4400, Martin Road (256) 450-7910

Weekdays, 7:30 a.m. to 4 p.m.

The AMC and Redstone Arsenal Inspector General (IG) extend the eyes, ears,voice and conscience of the Commander. The IG is fair and impartial; anyone cantalk to the IG. The IG team is the objective fact-finder for the Commander, andwill accept anonymous and confidential complaints. Assistance is provided toall Soldiers, family members, civilians and other personnel requestingassistance in matters of interest to AMC and Redstone Arsenal. Occasionally,requests for assistance will contain allegations, which may cause the IG toopen an informal inquiry, formal investigation, or advise the command toinitiate an inquiry or investigation. Conclusions are reached based on apreponderance of credible evidence. Any inspection or investigation conductedby an IG or IG team is considered an IG record, and cannot be used as the basisfor adverse action against any individual without the written approval of theInspector General of the Army. IG records will not be converted for personaluse.

Fox Army Health Center

Medical

Fox Army Health Center

4100 Goss Road (256) 955-8888

www.redstone.amedd.army.mil

Monday through Friday, 7:30 a.m. to 4:30 p.m.

Fox Army Health Center (FAHC) provides access to quality and cost-effectiveprimary care for patients while maintaining a state of readiness formobilization. The mission of the health center is “Provide responsive,innovative and reliable health services, influencing health to improvereadiness, save lives and advance wellness in support of the force, militaryFamilies, and all those entrusted to our care.” It is striving to become thepremier model of organizational and beneficiary wellness through the Army’smedical community. FAHC’s Patient Centered Medical Home is comprised of threeteams, Blue Team, Red Team and White Team. The mission of the FAHC Blue Team isto optimize the health, well-being, and medical readiness of Soldiers. Theyaccomplish this through our dedicated approach to Warfighter Medicine, andprovide physical exams, medical readiness and deployment screenings in supportof the military’s wartime mission. The Red & White Team providescomprehensive medical care to the beneficiaries of FAHC, and offers a range ofservices including adult and family medicine as well as pediatrics and minoroutpatient procedures. All TRICARE Prime patients enrolled to FAHC and assignedto this clinic will have a Primary Care Manager (PCM). TRICARE Prime patientswill coordinate specialty care through their PCM, thereby ensuring continuity,timeliness and appropriateness of referrals. The Advice Nurse system isavailable after normal business hours. In addition to an extremely busy outpatientpharmacy service, FAHC provides laboratory and radiological service. TheBehavior Health Division provides mental health treatment. The WellnessCenter’s functions are to provide patient and community health education andpromotions, environmental health activities, and surveillance of communicablediseases.

Religious Support Office

Religious Support Office

The Religious Support Office provides religious services for Soldiers, DAcivilians, military retirees, families, and all others with authorized accessto Redstone Arsenal. Worship services, educational opportunities and pastoralcare are available at Bicentennial Chapel located on Goss Road.

The Arsenal’s chapel offers a range of religious programs, as well as activeyouth programs, music programs, religious education classes and more. Theentrance into the chapel features stained glass depicting Gen. GeorgeWashington with his Soldiers at Valley Forge. The entrance to the sanctuary hasthe overhead view of the Greek letters of the Alpha and Omega. Fourteen stainedglass windows dedicated in July 1992 line the sanctuary and commemorate the 13original states, while additional windows commemorate high points of U.S.history. For specific information about events, education, etc., contact thechapel staff at (256) 842-2964/2176.

Child, Youth and School Age Services

Child, Youth and School Services

Building 3443, Honest John Road

Child and Youth Central Enrollment (256) 876-3704

Child Care

The Army at Redstone Arsenal offers two Child Development Centers, all for the families of Redstone Arsenal. The centers provide a safe and nurturing environment for children ages 6 weeks to
5 years old, and are staffed by competent, trained and nurturing child care providers. They offer full-day and hourly care for children in stimulating environments that use age-appropriate curriculum and activities to develop motor, cognitive, social, emotional, physical and creative skills through a balance of exploration and planned curriculum. Learning activities are designed to support the natural development of children and include individual, small-group and large-group experiences. In addition, the two Army-operated CDCs offer a “Parents Night Out” on the third Saturday of each month from 6 to 11 p.m.

The Army CDCs are open to children of active-duty military, DoD civilians and contractors, activated Reservists and full-time National Guard. Monthly tuition fees are based on a sliding scale of six income categories. Income categories are based on Total Family Income and are standardized throughout the Department of Defense.

Child Development Centers

Goss Road Child Development Center
Building 3145, Goss Road (256) 876-7952
Monday through Friday, 5:45 a.m. to 6 p.m.
Full-day and hourly care is provided for children ages 6 weeks through pre-school.

Mills Road Child Development Center
Building 5600 and 5601
Mills Road (256) 842-5862
Monday through Friday, 5:45 a.m. to 6 p.m.

Full-day care for children ages 6 weeks through pre-school. After-school kindergarten care is also available.

All Child Development Centers on Redstone Arsenal provide a safe and nurturing environment for children. Curriculum and age-appropriate activities promote the social, emotional, physical, creative and cognitive growth of your child. All programs are staffed with competent, trained and nurturing staff. Also, the two Army-operated CDCs offer a “Parents Night Out” on the third Saturday of each month from 6 to 11 p.m.

School Aged Children Information

Children entering kindergarten or first grade must have a certified copy of a birth certificate and a Social Security Card. Also, all children entering the Huntsville public schools for the first time must have an Alabama immunization certificate (Blue Card). Military shot records will not be accepted. The certificate can be obtained at the Arsenal medical facility, from private physicians in Huntsville or from the Health Department. The certificate will remain in the child’s folder, which will follow the child from school to school.Redstone-Garrison provides a School Liaison Services officer who can assist parents and children with becoming familiar and integrated in the local school systems.

Schools Serving Redstone Arsenal

Children living on Redstone Arsenal attend schools in Huntsville. Huntsville City Schools provides transportation to Williams Elementary and Middle Schools, Columbia High School, the Academy for Academics and Arts, and the Academy for Science and Foreign Language. Additionally, Child, Youth and School Services provides busing to several city and county schools for children enrolled in its after-school programs. Special accommodations are available for disabled students.

Parent Central Services
Building 3443
Honest John Road (256) 876-3704

Monday through Thursday, 8 a.m. to 4:30 p.m.;
Friday, 8 a.m. to 1 p.m.

Children wishing to participate in any of the Child and Youth Services programs must register in the central registration system. Registration is free for all Child and Youth Services patrons.

School Age Center
Myra M. Garriott School Age Center
Building 3155
Youth Center Road (256) 876-6595

Monday through Friday, 2:30 to 6 p.m. (school year); Monday through Friday, 5:45 a.m. to 6 p.m. (school breaks and summer vacation).

The Myra M. Garriott School Age Center (SAC) Program is designed to accommodate children in grades one through five with after-school care and school breaks. SAC encourages physical, emotional and social development through the following service areas: sports, fitness and health options, life skills, citizenship and leadership opportunities, art, leisure and recreation activities and mentoring, intervention and support.

Youth Center
Building 3148
Youth Center Road (256) 876-5437

Monday through Friday, 1:30 to 6 p.m. (school year); Monday through Friday, 6 a.m. to 6 p.m. (school breaks and summer vacation).

The Youth Center provides a safe and healthy environment with recreational and educational programs for middle school and teen youth in grades six through 12.

School Liaison Officer
Building 3443
Honest John Road (256) 842-9642

Monday through Friday, 8 a.m. to 4:30 p.m.

The School Liaison Officer is the primary link between military-connected family children and the local school system. The mission is to help you find the resources you need to make informed decisions regarding your child’s education.

Child and Youth Services Sports and Fitness
Building 3443
Honest John Road (256) 876-3704/313-3699

Monday through Thursday, 8 a.m. to 4:30 p.m. and Friday, 8 a.m. to 1 p.m.

CYSS Sports and Fitness offers a variety of activities for ages 3 to 17. CYSS Sports and Fitness offers seasonal team sports leagues such as basketball, baseball/softball, NFL flag football, soccer, tennis and golf. Individual sports are also offered: golf and competitive swimming. CYSS Sports and Fitness also offers the Start Smart Sports Development Program for children ages 3 to 7. Start Smart Sports include basketball, baseball, soccer, golf and tennis.

Child and Youth Services SKIESUnlimited
Building 3155
Youth Center Road (256) 876-6844

SKIESUnlimited offers instructional classes for children ages 2 to 19. Classes offered are driver’s education, art, dance, martial arts, guitar, piano, drum line and SAT prep. Please contact the SKIES Director at (256) 876-6844 for additional information. No affiliation with Redstone Arsenal is needed to participate in this program. It is open to the public.