By BJACH Staff
FORT POLK, La. — For three out of the last four months, Bayne-Jones Army Community Hospital has been No. 1 in overall patient satisfaction for the entire Regional Health Command — Central, as a result of beneficiary responses from the Joint Outpatient Experience Survey (JOES).
JOES is the Military Health System’s unified outpatient survey for all military treatment facilities across all services to learn about beneficiary health care experiences, with the goal of making them better.
Beneficiary input on the JOES can have a considerable impact on how BJACH delivers health care. Surveys can be responded to through email. It’s a secure site; personal information is not shared and the questions asked are about your military health-care experience. Your JOES responses tell BJACH what it’s doing right and what it can do better. For more information contact the Patient Experience Office at 531-3628/3880.