Effective Sept. 8, 2020, all dependent, retiree and DAV card holders (USID) with an expiration date on or after Jan. 1, 2020, will be extended to June 30, 2021. Per Under Secretary of Defense, we will not renew those cards until 30 days prior to June 30, 2021. USID card renewals are no longer accepted virtually via email.

Common access cards have not been extended. If the CAC expired prior to Sept. 30 or is expiring within the next 30 days, people will need to schedule an appointment for renewal by phone by calling (334) 255-2182 or (334) 255-1893. The online appointment system is not functional at this time.

Birth registrations, adding new dependents, retirees turning 65, and DEERs updates may be processed virtually. Please note: due to increased CAC production, virtual processing may take up to a week for completion.

For questions, please call (334) 255-2182 or (334) 255-1893.

Policy Guidance for Identification Card Extension due to COVID-19

Are you or a member of your family experiencing difficulty accessing external community services due to an expired common access card that remains valid due to DOD’s extension policy? Should you need to provide documentation of DOD’s extension of CACs that have passed their expiration date, print a copy of Policy Guidance for Identification Card Operations for COVID-19 (7 APRIL 2020) and Policy Guidance Extension for Identification Card Operations for COVID-19 (8 SEPT 2020) and bring them with you to the service provider.

Some examples of when you may need to show these memos to a service provider are:

  • Medical, dental and vision services may question Tricare eligibility with an expired card;
  • State or municipal services such as driver's licensing, vehicle registration, and tax offices;
  • Colleges and universities if validating medical and/or military dependency; or
  • Businesses that offer military discounts or benefits.

The ID Cards/DEERS section is an appointment based system. (Note: All individuals requiring issue of an ID or update of their DEERS status will be required to have an appointment). Appointment can be scheduled 120 days prior to card expiration. Cards can be renewed 90 days prior to expiration. You can make an appointment by clicking here.

Walk-ins will be seen on an emergency basis. These emergencies are: lost CAC; PIN reset; DD Form 1172; in/out processing; and retiree ID card renewal. Sign-in for walk-ins stops at 3 p.m. Time subject to change due to increased volume and may close earlier. Expired CAC cards or Active Duty dependent ID cards are not considered emergency walk-ins and will require an appointment. (Note: Lost CACs are required to provide a MP report to have CAC replaced)

 

Sponsor Information

Sponsor must be present unless:

  • Valid general or special power of attorney is presented - OR -
  • A signed DD 1172 no older than 90 days

Foreign Documents

  • All Foreign Documents must be translated to English.
DEERS/ID Card Appointment System
Military/Retired Members

Uniformed Services ID Card Renewal

  • Two forms of valid ID - Acceptable documents list (PDF)
  • Applicable documents:
    • Promotion Order
    • Reenlistment Contract or Extension orders
    • Oath of Office (If transferring branches i.e. enlisted member to officer)
    • Must be of Military Appearance
    • Soldiers name change: must complete change with unit, please call ahead of time to confirm change in DEERS system

Retiree (Reg. Active Duty)

Retiree and Spouse (65 Years Old)

Reserve Retiree (60 years of age)

Lost ID Card for Soldiers

Lost Retiree ID Card

Damaged CAC Card

Uniformed Services exiting Military other than Retirement

  • Current CAC
  • Final DD 214, Member 4 Copy (no worksheet)
  • Separation order
  • Installation clearing papers if applicable

Disabled American Veteran Initial/Renewal/Lost

Dependents

New Marriage

  • Sponsor must be present or dependent must have valid general or special power of attorney
  • Marriage certificate (original or certified copy)
  • Two forms of valid ID – Acceptable documents list (PDF)
  • See Sponsor Information
  • Social Security Card must be one form presented
  • Birth Certificate (original or certified copy)
  • Final divorce decree, if applicable
  • Under initial enrollment of spouse, name can be changed without identification showing married name

Dependent ID Card Renewal

Spouse and Child (18 Years or Older)

Child (Under 18 Years of Age)

  • No ID required from Child
  • Note: Children under 10 years of age do not receive an ID card unless the following condition(s) exist:
    • Single parent family, Joint military family, or residing outside of household

Child Born Out of Wedlock

  • Court order establishing paternity or voluntary acknowledgement of paternity
  • State birth certificate (original or certified copy)
  • Social Security card

Dependents/Full-Time Students, Children (Ages 21-23)

  • Sponsor MUST be present to validate 50% of dependent’s support
  • School certification with the following information:
    • Form must be on official letter head from an accredited school.
    • Date start of school
    • Expected date of graduation
    • Must state full time student status
    • From School Registrar official
  • Two forms of valid ID – Acceptable documents list (PDF)
  • See Sponsor Information

Dependents (Ages 21-26) TRICARE Young Adult Program

Newborn/Stepchild/Adoption/Custody

  • Sponsor must be present or dependent must have valid general or special power of attorney.

Newborn

  • State Birth Certificate (Original or Certified Copy)
  • Social security card

Enrollment of Stepchildren

  • State Birth Certificate (Original or Certified Copy)
  • Social security card
  • Marriage certificate (original or certified copy)
  • Divorce Decree required if spouse was previously married to a Service Member

Pre-adoption

  • Court Order of Adoption in process signed by Judge
  • State birth certificate (original or certified copy)
  • Social Security Card

Adoption

  • Final Adoption Decree signed by Judge
  • New Birth Certificate
  • New SS Card

Custody/Guardianship

  • Custody Court Order signed by the Judge (Must state for 365 consecutive days or longer if Temporary Court Order).
  • State Birth Certificate (Original or Certified Copy)
  • Social Security Card

Lost Dependant ID Card

Gold Star Family Member/Unremarried Widow

Unremarried Former Spouse 20/20/20 & 20/20/15

  • Only Former Spouses meeting 20/20/20 or 20/20/15 Status may possibly receive continued benefits.
  • Initial Enrollment Documents:
    • Final Divorce Decree
    • Marriage Certificate
    • Old ID card
    • Social Security Card
    • DD214 or Statement of Service
    • Letter of Insurance Status
  • Renewal:
  • It can take up to 60 business days for these requests to be processed.

Other dependents (e.g., parents, grandparents, siblings)

DOD Civilians, Contractors and NAF Employees

New Hire/Renewal

  • Must already be loaded in DEERS, please call to verify prior to coming to appointment
    • CPAC/HR for DOD Civilians and NAF Employees
    • Contracting company’s TASS Trusted Agent for Contractors
  • Two forms of valid ID – Acceptable documents list (PDF)
  • See Sponsor Information

DOD Civilian/Contractor/NAF: Lost/Stolen ID

Damaged CAC Card

Regulations
  • DODI 1000.13, ID Cards for Members of the Uniformed Services, Their Dependents, and other Eligible Individuals, dated 23 January 2014
  • DODI Manual 1000.13, Volume 1, DOD ID Cards: ID Card Lifecycle, dated 23 January 2014
  • DODI Manual 1000.13, Volume 2, DOD ID Cards: Benefits for Members of the Uniformed Services, Their Dependents, and other Eligible Individuals, dated 23 January 2014
  • AFI 36-3026_IP, ID Cards for Members of the Uniformed Services, Their Eligible Family Members, and Other Eligible Personnel, Volume 1, dated 04 August 2017
  • DODI 5200.46, DOD Investigative and Adjudicative Guidance for Issuing the Common Access Card (CAC), dated 09 September 2014
  • DODI 1341.02, Defense Enrollment Eligibility Reporting Systems (DEERS) Program and Procedures, dated 18 August 2016