U.S. Army installations across Europe will migrate to a new emergency messaging system beginning this summer.
Alert! Mass Warning Notification System, or MWNS, will replace the current AtHoc system.
Information on how to register for Alert! will replace the information below after migration to the new system is completed by the end of July.
What is AtHoc?
The AtHoc mass-warning notification system sends registered users emergency warnings and other critical information, such as hazardous road conditions, reporting delays and base closures due to severe weather. The notifications are mostly local, but may also be theater-wide.
The system notifies users in several ways: as a pop-up on their workstation computer, an email to work and home addresses, a text message to their cell phone and a voicemail to their work, home and cell phones. There is also a smartphone AtHoc application.
Keep your information up to date. If you move to a new office or get a new personal cell number, make sure to go into AtHoc and provide your current information. AtHoc is effective in reaching community members with critical messages in real time, but its success depends on users’ input.
Who must register?
AtHoc is not optional -- it is a Headquarters Department of the Army (HQDA) requirement to be a registered user.
All U.S. and non-U.S. military, civilian (all categories) and contractor personnel whose normal place of duty is on an Army garrison, installation, community, forward site and/or facility must register in AtHoc.
Registration procedures for service members, DoD civilians & contractors
STEP 1: From your work computer, look for the AtHoc icon, a purple globe, on the taskbar in the lower right corner of the screen.
STEP 2: Scroll slowly over the icon to make sure the installation location is correct. The tag should read USAG Rheinland-Pfalz MWN.
STEP 3: Right click on the AtHoc icon and select Access Self-Service from the pop-up menu.
STEP 4: Select the My Profile tab and update your basic information—first and last name, building number and organization.
STEP 5: Scroll down to the Numbers section and enter your work phone and email. If you have a government issued mobile phone, enter that number under Phone-Mobile and Text Messaging. You also have the option of entering a home phone and email address, and if you don’t have a government issued mobile phone, a personal cell number as well.
This is important: Enter all phone numbers as if dialed from the United States, starting with 01149. For example, a work number on Rhine Ordnance Barracks would look like this: 011496111435412000. When you enter your full phone number, you will receive a message that reads “Input format is not valid. Accept as is!” Click on “Accept as is!”
Do not enter DSN numbers.
STEP 6: Save.
Registration for family members & retirees
Family members of U.S. and non-U.S. military, civilian and contractor personnel whose normal place of duty is on an Army garrison or in an Army facility can also be registered in AtHoc. To register, sponsoring personnel should go to the AtHoc self-registration page and include their family contact information. Be sure to save all input and changes.
Retirees can be registered and deregistered in AtHoc through their garrison retiree activity council or similar agency.
I don’t see the purple globe or the tag displays the wrong location. What do I do now?
You can still register at the USAG Rheinland-Pfalz MWNS Self-Service page: https://warnings1.army.mil/SelfService/2026327.
After self-registering, you can also register a family member profile at: https://warnings1.army.mil/SelfService/2252490.
You do not have to be on the Army's EUR domain to use these links, but you do need to be on a CAC-enabled computer.
Guests & AtHoc
Guests, visitors and other potentially impacted personnel can register for AtHoc alerts through the visiting organization. This does not include delivery and short-term (less than 24 hours) visiting personnel.
AtHoc mobile app registration procedures (iOS & Android)
STEP 1: Make sure you are registered with an active email address in the USAG Rheinland-Pfalz mass warning notification system.
STEP 2: Download the AtHoc Notifier app from the Apple or Google store.
STEP 3: When the download is complete, open the application and enter the email address associated with your USAG Rheinland-Pfalz MWNS account.
STEP 4: AtHoc will send a verification email to confirm your address. From the email, click Verify Now. Because of security considerations on many of the current .mil email systems, you might need to manually copy the link from your verification email into the address bar of your Web browser in order to connect and verify the email address.
STEP 5: Return to the application and add the USAG Rheinland-Pfalz MWN organization code: usa-rhein