Maintain and repair Army facilities to ensure they are functional and safe for use. Perform routine maintenance and repairs on infrastructure (roads, buildings, utilities). Respond to emergency repairs and service calls. Maintain electrical, HVAC, and plumbing systems, and other building systems. Oversees utility infrastructure, including water treatment, distribution, and electrical grids.
To submit a work order:
Instructional Video link
Service Orders (DMO) Online Submission FAQS
PRIORITY 1: EMERGENCY
These are issues that, if not addressed quickly, may be a hazard to human life, health, and safety or will cause significant damage to a facility or infrastructure.
Examples of emergency issues include gas, oil, or steam leaks; heat or air conditioning failure in barracks; total building power failure; fire protection/fire hazards; and stopped-up sewer; etc.
Estimated Response time: 1-24 hours
*** Priority 1: Emergencies (including night, weekends, and holidays), must be phoned in. Call (910) 396-0321 or (910) 396-0322 for the DPW on-call officer and/or swift response to service request.***
*** ArmyMaintenance.com link is the online platform to submit and track service requests. ***
PRIORITY 2: URGENT: SUBMIT IN ARMA
This category includes work required to correct a condition which could become an emergency, waste resources, or cause discomfort or inconvenience to the customer.
Examples of urgent issues include inoperable emergency or exit lighting; inoperable plumbing or drainage; and per room, air conditioning failure in common areas; etc.
Estimated Response time: 7 days
PRIORITY 3: ROUTINE: SUBMIT IN ARMA
These issues are a low priority and will be performed after higher priority service orders are completed.
Examples of routine issues include broken windows; broken fixtures; pothole repairs; and roof leaks; etc.
Estimated Response time: 30 days
*** ArmyMaintenance.com link is the online platform to submit and track service requests. ***