Army Residential Communities Initiative
Fort Liberty's Army Residential Communities Initiative (RCI) is dedicated to building and providing quality privatized residential communities for Soldiers and their Families, including privatized housing for unaccompanied senior NCOs.
RCI is a branch of the Directorate of Public Works (DPW) Housing Division, a Garrison element that provides oversight of Corvias , inspections, and is the Garrison advocate between service members and Corvias.
On-post residents who are experiencing concerns or issues with Corvias, contact the Army Housing Office at 910-396-1075, or an Army (HSO) Housing Services Office Advocate at (910) 908-4504.
Future and current resident pet owners are expected to know the current Fort Liberty Pet Regulation
On-post residents are expected to know the Corvias Plain Language Brief Information and Tenant Bill of Rights
Corvias Dispute Process - The Housing Services Office (HSO) will assist with a Corvias informal and formal dispute. Please see guidance on processes here. Dispute Process Timeline, Dispute Process Resolution.
Request an INFORMAL DISPUTE FORM to initiate the dispute. Request a FORMAL DISPUTE FORM to initiate the dispute. Dispute Forms must be received by our (HSO) Housing Services Office Team to commence the process.
Where to place a work order, type of work order and who to contact:
What resident does:
- Contact the maintenance work order hotline at (866) 206-1365
- Submit a request online: Online Work Order
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Contact or visit your neighborhood centers:
- Corregidor, 301 N. Doughterty Drive, (910) 497-6255
- Casablanca, 625 S Lucas Drive , (910) 495-0120
- Ste Mere Eglise, 7905 Sicily Drive, (910) 497-0510
- Nijmegen, 2 Douve Place, (910) 436-4743
- Hammond Hills, 70 Bastogne Drive, (910) 436-4066
- Ardennes/ Pope/ Bataan, 101 Varsity Street, (910) 436-6054
- Normandy/ Bastogne Gables, 27 Hunt Street, (910) 436-3125
- Linden Oaks Lodge, 1 Hilltopper Street, (910) 764-5000
- Linden Oaks Clubhouse, 2 Duplin Street, (910) 764-4932
- Randolph Pointe, 2850 Compass Court, (910) 764-5008
What Corvias does:
Corvias categorizes the request by work order type:
- Emergency 1, 2, 3:
- Emergency 1 includes fires or watrer leak flooding the home. Response time one hour or less.
- Emergency 2 includes electrical problems or rozen water line. Response time four hours or less
- Emergency 3 includes broken glass or oven not working. Response time eight hours or less.
Emergency completion time within 24 hours. - Urgent: This includes cracked glass/windows, faucet, and dishwater leaks. Worker order completion within 48 hours.
- Routine/Preventative: Includes replacing blinds, tree trimbing or hard-to-reach light bulbs. Response within three days; complete within six days.
What DPW Housing does:
The Army Housing Office is the advocate between service members and Corvias. We provide oversight of Corvias and ensure quality control/quality assurance of overall housing. If you have concerns about your experience with Corvias, let a Housing advocate know.
Contacting DPW for a Self-Install Fence (Dig Permit) after Corvias approval:
(910) 396-0321
Resident Feedback:
Are you satisfied/dissatisfied? Please visit the Fort Liberty (I.C.E) Interactive Customer Evaluation Survey to provide any feedback to your experience.