Army Community Service (ACS), the Airman & Family Readiness Center (A&FRC), and the Directorate of Human Resources (DHR) merged in 2017 on JBLM to create the
Directorate of Personnel & Family Readiness (DPFR)

Please observe safe social distancing measures when visiting DPFR facilities and keep a mask with you at all times.  Masks are expected to be worn when 6 feet of distance between persons cannot be maintained.

Visit our Facebook Page and select "Book Now" to register for a class or appointment online, or call us at 253-967-7166 to get connected.

DPFR Programs & Services                                                                                                                                                

Air Force Aid Society (AFAS)

The Air Force Aid Society (AFAS) is the official charity of the United States Air Force

The Society supports the Air Force Mission by providing worldwide emergency financial assistance to Airmen and their eligible Family members, sponsoring educational assistance programs, and offering an array of base community enhancement programs that have a positive impact on the welfare of Airmen and their Families. We’re here to meet immediate needs in an emergency. The Society provides interest-free loans and grants based on the individual situation.

100 Joe Jackson Blvd.
Bldg. 100, Room 1091

(253) 982-7027

More information on the Air Force Aid Society HERE

Army Emergency Relief (AER)

Army Emergency Relief (AER) is a private, non-profit organization established to assist Soldiers and their Family members in emergency financial situations due to no fault of their own. Financial assistance is given in the form of an interest-free loan, grant, or combination of the two. Loans are repaid by an allotment.

For more information about DPFR's Army Emergency Relief program, click here

Armed Forces Family Action Plan (AFFAP)

The Army Family Action Plan (AFAP) is your platform to voice quality-of-life issues, feedback, ideas, and suggestions. It’s the best way to let Army leadership know about what works, what doesn’t, and how you think problems can be resolved. We give Active and Reserve Component Soldiers, Army Civilians, Retirees, Survivors, and Family members a primary tool to help identify issues and concerns and shape your standards of living.

At Joint Base Lewis McChord it’s called Armed Forces Family Action Plan (AFFAP) as we include all branches of the military. For Army garrisons and higher headquarters the program is still known as Army Family Action Plan (AFAP). JBLM AFFAP is a program that gives everyone in the Military Community the opportunity to influence his/her own quality of life and standard of living.

You can submit issues at your garrison’s Army Community Service office or to a unit Family Programs liaison. Army OneSource also facilitates AFAP issues online and makes sure your concerns get the attention they deserve. The information you submit gives Army leadership insight and helps foster a satisfied, informed, and resilient Army Community.

AFAP makes a meaningful difference. Since AFAP was created in 1983, over 698 issues have been submitted, resulting in 128 legislative changes, 186 Department of Defense or Army policy changes, and 210 improved programs or services

Family Resource Center
4274 Idaho Ave. JBLM Main

(253) 967-3689

More information on the AFFAP Program HERE

Armed Forces Family Team Building (AFFTB)

Armed Forces Family Team Building (AFFTB) empowers you, through self-development and leadership skills, basic Military knowledge and specialized training, to maximize your personal and professional potential.

AFFTB is a program that is flexible to meet the unit’s needs and the classes can be taught separately for a unit briefing and/or a Soldier and Family Readiness Group (SFRG). Contact the Program Manager to coordinate.

All levels of AFFTB training are available online at Army OneSource.

Family Resource Center
4274 Idaho Ave. - JBLM Main.

(253) 967-2324

More information on the AFFTB Program HERE

Community Information Services (CIS)

Community Information Services (CIS)

The Joint Base Lewis-McChord CIS Program is your information headquarters. CIS provides a centralized point for information and referral to a comprehensive network of internal and external agencies, services and programs. CIS will point you in the right direction.

  • Conducts assessments with individuals and Families; and provides assistance and referrals to the appropriate program or agency.
  • Maintains an extensive resource file of local public, private and voluntary service agencies and organizations to assist individuals and Families get the assistance they require.
  • Ask about WIC and food assistance.

Waller Hall

(253) 967-7166

More information on the CIS Program HERE

Employee Assistance Program (EAP)

The JBLM Employee Assistance Program (EAP) is a free, confidential, referral and counseling/consultation service that is available to DA Civilians, Family Members & Retirees.

The goal of the EAP is to help individuals over the age of 18 deal with personal problems which may be affecting performance, productivity or relationships in the workplace and beyond.


EAP is available to assist with:

  • Short-term counseling/consultation
  • Problem solving
  • Navigating the substance abuse assessment & treatment process
  • Diversity & the intergenerational workforce
  • Relationship discord
  • Other challenges

Note: Meeting with EAP does not jeopardize your job — it’s a voluntary program designed to help employees.


Types of training include (but are not limited to):

  • Communication styles training
  • Workplace violence prevention
  • Employee Resiliency

Bldg. 2008B N. 3rd St - JBLM Main.

(253) 732-2214

More information about EAP HERE

Employment Readiness Program (ERP)

The Employment Readiness Program (ERP) offers resources to help with your career plan and job search. Our office proudly offers assistance to all Department of Defense ID Card Holders, to include: Military Spouses, Retirees, Veterans, Active Duty Service Members, DoD Civilians, Active Reserve, National Guard, and Wounded Warriors.

Our services include:

  • Up-to-date information on local, national, and international employment opportunities, job market trends and education, and volunteer resources
  • Classes on career exploration, resume writing, interviewing techniques, and networking.
  • Résumé critiques
  • Career counseling and individual career assessments
  • Information on Job fairs and other hiring events
  • Computers with internet access

Contact your Employment Readiness Program staff for more information.

Hawk Transition Center
11577 41st Division Drive Rm. 212
JBLM Lewis-North

(253) 477-WORK (9675)

More information about the ERP Program HERE

Exceptional Family Member Program (EFMP)

Why Does EFMP Exist?

To support an all-volunteer force and their families by ensuring Family members’ medical and educational needs are considered each time they process for an assignment where Family member travel is authorized at Government expense and related services are available within the local commuting area.

Who is Eligible?

Spouses and children of Service Members (Active Duty, USAR, AGR, Title 10, Title 32) from all branches of services, who have medical conditions (physical, emotional, developmental, or intellectual) which require specialty care and also those who have special education needs.

What does EFMP Do?

DoD EFMP Required Actions: Medical enrollment (DD Form 2792) signed by physician. Medical and Educational Enrollment (DD Form 2792-1) signed by a school for those who have an Individualized Education Program (IEP). Educational Enrollments are always and only considered for OCONUS.

EFMP Family Support Services: Offers specialized support to EFMP families on and off base with access to care, school support with special education and accommodations, federal and state benefits i.e. Social Security and Medicaid waivers for respite, inclusive and specialized recreation opportunities.

When is EFMP Required?

DoD EFMP Required Actions: Renew Enrollment every 3 years, for new diagnosis, if a change is needed to housing accommodations, specialists, and/or how often. Disenrollment may occur for divorce (court order provided), a child is no longer DEERS recipient or in the home, or when ongoing healthcare and/or school special education services are no longer required.

EFMP Family Support Services: Services are elective and may be accessed at any time. Service members are invited during in/out processing to provide their Family POC contact information to offer specialized support.

Where can I find EFMP Services?

DoD EFMP Required Actions: Military Treatment Facility, Madigan Army Medical Center Tower for Army and McChord Clinic for Air Force.

EFMP Family Support Services: Directorate of Personnel and Family Readiness for all branches (formerly known as Army Community Service and Armed Forces Community Service).

Waller Hall
2140 Liggett Ave
JBLM- Lewis Main

(253) 967-7166

More information on the EFMP Program HERE

Family Advocacy Program (FAP)

The U.S. Army Family Advocacy Program (FAP) helps Soldiers and their Families recognize and prepare for the unique challenges of military lifestyles. Our services include seminars, workshops, counseling, and intervention to help strengthen the relationships of Army Families.

We are also dedicated to the prevention domestic abuse, child abuse, and neglect of Soldiers and their Families through offering education, prompt reporting, investigation, intervention, and treatment.

If you need help, please call the National Domestic Violence Hotline at (800)799-7233. You should also contact your installation’s Family Advocacy Program for more information.

The Family Advocacy Program is committed to strengthening the lives of Service Members and Families, and preventing and providing treatment for domestic violence and child abuse.

24/7 Safe Line: (253) 966-SAFE (7233)
(for Domestic Violence Victim Advocacy)

Bldg. 2013, N. 3rd Street
JBLM - Lewis Main

(253) 967-5901

More information about the Family Advocacy Program HERE

Financial Readiness Program (FRP)

The purpose of the Financial Readiness Program (FRP) is to provide services that support commanders in maintaining unit financial readiness to sustain deployments and to counsel and educate Service members and their Families on financial self-sufficiency. This is accomplished through prevention education, one-on-one counseling sessions, and support services.

Learning new money management skill sets or improving upon existing money management techniques will enable Service members to become financially independent, which is achieved by living within one’s means, having emergency savings set aside, setting and meeting personal financial goals, and planning for retirement through the use of the Thrift Saving Plan or other investment products.

Waller Hall
2140 Liggett Ave - JBLM Lewis-Main

(253) 967-1453

More information on the Financial Readiness Program HERE

Hawk Career Center

The Hawk Career Center on JBLM North is a one-stop shop for Service members transitioning from military to civilian life, as well as Military Spouses and other DoD ID Card holders seeking employment readiness and support services.

This facility houses the JBLM SFL-TAP Program, the DPFR Employment Readiness Program, Career Choice Financial Counseling, and Information & Referral services.

Also onsite is the WorkSource JBLM office, a partnership of state and local government agencies, colleges and non-profit organizations that offer employment services for job seekers and businesses.

More information about the Hawk Career Center HERE

Installation Volunteer Corps (IVC)

The Installation Volunteer Corps (IVC) program embraces all installation volunteer programs, unites all volunteers who support Service Members and Families and formalizes the military’s commitment to volunteerism. Volunteers contribute a broad range of services that enhance and expand the capabilities of military programs and services. Working as teams, paid and volunteer, provide real-life solutions for successful military living.

Volunteering allows you to explore new career fields or update your existing skills and accumulate work experience. It’s also a wonderful opportunity to meet others who are active participants in the community. The IVC Program promotes quality volunteer work experiences and environments which recognize the valuable contributions volunteers make to the Joint Base Lewis-McChord (JBLM) community.

As a liaison and resource for installation and private volunteer organizations, the JBLM Installation Volunteer Corps provides resources, training to organizations and volunteers to assess, develop and strengthen their volunteer programs.

Family Resource Center
4274 Idaho Ave - JBLM Lewis-Main

(253) 967-2324

More information about the IVC Program HERE

Military Personnel Division

The various agencies within the Military Personnel Division of DPFR are responsible for providing installation-level personnel services to military personnel within JBLM and seven other western states.

These far-reaching responsibilities directly impact the lives of more than 50,000 active duty, reserve and National Guard Soldiers, their families and the entire Pacific Northwest military retiree community

For an overview of Military Personnel Services, click HERE

Mobilization, Deployment & SSO

Unit or On-site Briefings

Mob, Dep & SSO Specialists go “On the Road” 24/7 to units to assist in preparing Service Members and Families throughout the deployment cycle. Briefings include but are not limited to:

  • Predeployment readiness
  • Rear Detachment Commanders training and assistance
  • Family Care Plans, required and nonrequired
  • Care Team Training
  • Care Team – The Commander’s Role
  • Coping with Deployment Stress
  • Children and Deployment

Visit the FRG website for training information.

MOB/DEP Ongoing Workshops

Free child care may be available for one-on-one sessions and some of our daytime workshops. Please address this, when you call to make a reservation for a class. Children must be registered with CYS and you must contact Clarkmoor Hourly Care Center at 253-966-2491 to reserve a slot. If you are interested in a one-on-one class/workshop, please call one of the Mob/Dep Specialists to schedule an appointment.


  • Pre-Deployment
  • Children and Deployment
  • Care Team Training
  • Care Team – The Commander’s Role
  • Reunion Workshop
  • Emotional Cycle of Deployments
  • Pre-deployment Resiliency for Couples/Spouses
  • Post-deployment Resiliency for Couples/Spouses

Register for upcoming workshops at: jblmdpfr.timetap.com.

Waller Hall
2140 Liggett Ave. JBLM Lewis-Main

(253) 967-8430

More information about MOB/DEP/SSO HERE

Outreach Program

The Outreach Program offers briefings, classes and information on Directorate of Personnel & Family Readiness (DPFR)/Armed Forces Community Service (AFCS) programs. It is a proactive preventive program that informs, educates and assists all Department of Defense (DoD) military personnel (Active Duty, Retired, Reserve and National Guard), DoD Civilians and their Families. This involves developing and implementing methods to actively inform Eligible Members and their Families of available social and related support services, and linking these services with target populations.

Service delivery methods include exported outreach services, network delivery, and off-base community venues.

Waller Hall
2140 Liggett Ave. JBLM Lewis-Main

(253) 967-6399

McChord Office:
The Castle, 100 Col Joe Jackson Blvd., Suite 1001
JBLM McChord Field
(253) 982-2695

More information about the Outreach program HERE

Records Management, Mail & FOIA

The Records Management Branch provides oversight, training and guidance to the Joint Base Lewis-McChord Document Management Program in record-keeping, Army addresses, correspondence preparation, office symbols, official mail and distribution, forms and Freedom of Information Act/Privacy Act requests.

Click HERE to visit the Records Management Branch page

Click HERE to visit the Official Mail & Distribution page

FOIA & Privacy Act Information can be found HERE

Bldg 4171 West Way
JBLM-Lewis Main

(253) 477-3868

Relocation Readiness & Newcomers

Joint Base Lewis-McChord (JBLM) is the Number 1 requested installation, and the JBLM Relocation Readiness Program (RRP) is a comprehensive program designed to assist Service members and Families with transfers and relocations throughout the tour cycle.

Services and programs include workshops, counseling and support, pre-move planning, moving, settling into a new community, and more.

Waller Hall
2140 Liggett Ave JBLM-Lewis Main

(253) 967-3633

More information about Relocation, to include information about Newcomers Orientations, HERE

Retirement Services (Army) | Retiree Activities (Air Force)

Information on Services for Retirees can be found HERE

SHARP (Army) & SAPR (Air Force)

If you need help now, contact the 24/7 JBLM Victim Advocate Hotline (Sexual Assault Reporting):

(253) 389-8469

The Armed Forces’ Sexual Harassment/Assault Response and Prevention (SHARP) Program is the Armed Forces’ integrated, proactive effort to end the crimes of sexual harassment and sexual assault within our ranks. Sexual harassment and sexual assault have no place in the Armed Forces. If you have been the victim of sexual harassment or sexual assault, you have a voice, you have rights, and we’re here to help.

The Armed Forces’ SHARP Program also:

  • Permeates the Armed Forces structure from the Pentagon down to the individual Soldier level.
  • Has full-time military and civilian staff at the brigade level and higher.
  • Promotes cultural change across the Armed Forces, with a vision toward a culture of dignity and respect in which Soldiers, Civilians and Family Members intervene in potential situations that could result in sexual harassment and sexual assault to protect one another.
  • Includes a comprehensive effort to educate leaders and Soldiers about sexual harassment and sexual assault.
  • Employs a concrete training program that teaches Soldiers and Civilians to be alert to serial offender tactics, to intervene to stop incidents and disrupt offenders, and where and how to seek help.
  • Provides commanders with the essential resources, education, and training they need to succeed in bringing an end to sexual harassment and sexual assault within their units and build a command culture in which these crimes are not tolerated.

We have certified Sexual Assault Response Coordinators (SARCs) and Victim Advocates (VAs) available 24/7 to help with reporting, victim support, prevention, training, and awareness efforts.

Bldg 2013B, North 3rd Street - Room 210
JBLM - Lewis Main

(253) 389-8469

For more information about SHARP, visit: sexualassault.army.mil.

SARC/Victim Advocates

SARC/Victim Advocates are certified through the National Organization Victim Assistance (NOVA) in Alexandria, VA.

We are on a mission to prevent and respond to sexual assault through a balance of focused education, compassionate advocacy and social justice in order to promote respect and dignity throughout Joint Base Lewis-McChord.

Advocacy Services are confidential. Our clients are protected under Military Rules of Evidence 514. We offer the following non-judgmental support services:

  • Safety planning
  • Accompaniment to medical & legal proceedings
  • Reporting Options
  • Information & Resources
  • Special Victims Council (private attorney/some restrictions may apply)

Bldg 100 "The Castle", Suite 3024
JBLM - McChord Field

(253) 982-7272

More information on SHARP/SARC programs HERE

Service Member & Family Assistance Center (SFAC)

The JBLM Service Member & Family Assistance Center (SFAC) provides a warm, relaxed environment where ill, injured and wounded Service members and their Families can gather to foster physical, spiritual, and mental healing.

The SFAC partners with the Warrior Transition Battalion (WTB) to serve as a one-stop shop for services. We were created to meet the unique needs of wounded, ill and injured Service members and their Families as they heal and prepare for transition back to their military career or into the civilian workforce. The facility itself includes a central reception area and a lounge with an internet café.

Service Member & Family Assistance Center
9059 Gardner Loop. JBLM - Lewis Main

(253) 966-8433

More information about the SFAC HERE

Soldier & Family Readiness (SFRG) & Key Spouse Training

Army Soldier & Family Readiness Groups (SFRGs) and Air Force Key Spouses are command-sponsored programs to help build strong Families and bridge the gap between Families and units.


For FRG Training: (253) 967-8430
For Key Spouse Training: (253) 982-2695

More information on these programs HERE

Stone Education Center

Army Continuing Education Services (ACES) provides quality education programs and services to the service members, families, civilians, retirees and veterans of the Joint Base Lewis-McChord community.

Services offered at the Stone Education Center include advising, testing, language testing, GoArmyEd and college support, TA and VA benefits assistance and employment opportunities.

Click HERE for more information about ACES and the Stone Education

Air Force personnel receive their services at the McChord Field Education Center.

Substance Abuse Prevention (SAP)

JBLM Substance Abuse Prevention (SAP) provides education & early intervention to help commanders and service members reduce lifestyle risk factors to increase healthy outcomes.

We are committed to understanding our supported units and their missions, anticipating what is needed to sustain mission readiness, and proudly serving as a valued member of the Commander’s battle staff.

2008B N. 3rd St.
JBLM-Lewis Main

(253) 967-1414

More information about the SAP program HERE

Survivor Outreach Services (SOS)

Our Fallen Soldiers have paid the ultimate sacrifice. Their Families deserve our respect, gratitude, and the very best we can provide. If you’re a surviving Family member, Survivor Outreach Services (SOS) offers you access to support, information, and services, closest to where you live, when you need it and for as long as you need it.

Survivor Outreach Services is part of the Army Casualty Continuum of Care. It’s designed to provide long-term support to surviving Families of Fallen Soldiers. Our goal is to reassure Survivors that they remain valued members of the Army Family.

Survivor Outreach Services helps in many ways:

  • Support Coordinators. The loss of a loved one often results in tremendous grief, which can be overwhelming. When faced with a tragedy, you may be wondering what direction to take. Your SOS Coordinator is your link to finding the resources and answers that will work best for you. Your local Support Coordinator is available to meet with you as you journey through this difficult transition by providing direct services as well as information, referrals, and recommendations. He or she can also connect you with support groups, spiritual resources, and bereavement and financial counselors. Your SOS Coordinator can also help you request and obtain copies of documents, navigate local, state, and federal agencies, and direct you to additional Survivor resources.
  • Financial Counselors. In times of emotional distress, figuring out what to do about finances can create a heavy burden. Survivor Outreach Services Financial Counselors provide professional financial information and services in areas such as investing, estate planning, tax issues, and basic budgeting. Our Financial Counselors are committed to helping you create financial security. They also help ensure you get the information you need to make sound financial decisions.
  • Gold Star Advocates provide support and address complaints about casualty assistance or receipt of benefits.

For more information about Army Survivor Outreach Services, or to locate your nearest SOS Coordinator,
call toll-free (855)707-2769.

To learn about the symbols of honor surviving military families wear, visit www.GoldStarPins.org.

Waller Hall
2140 Liggett Ave
JBLM- Lewis Main

(253) 966-5047 or (253) 967-3672

More information about SOS HERE

DPFR Sponsored Programs & Initiatives                                                                                                                                                

Families OverComing Under Stress (FOCUS)

FOCUS is a prevention service designed to strengthen couples and families in readiness for tomorrow. FOCUS provides personalized training for each family and its individual goals. The program teaches practical skills to help families and couples feel prepared to meet the challenges of military life such as stress, injury and other transitions. FOCUS is available in several formats: family consultations, couple- or family-level training, small group training and workshops. FOCUS builds strong connections with other military family providers to support a network of care for service members, their partners and families. FOCUS training is confidential, free and offers services at family friendly hours.

FOCUS sessions allow families and couples to build their own story about military life experiences

This helps them to:

  • Identify, manage and discuss emotions
  • Clarify misunderstandings and respect individual points of view
  • Build on current strengths
  • Feel closer and more supported
  • Use problem-solving and goal-setting to empower the entire family

Bldg. 2013 - N. 3rd St., Rm. 331
JBLM - Lewis Main

(253) 966-6390

Visit the official FOCUS website at focusproject.org

Foster Parent Recruitment Initiative

Our local community is in critical need of military-connected foster homes.

Fostering Together program of Olive Crest provides recruitment and retention services for caregivers in WA state.

To learn more:


The JBLM Recruiter Liaison
Erika Thompson

Military & Family Life Counselors (MFLC)

Do you need someone to talk to? Don't hesitate to reach out to the DPFR Military & Family Life Counselors. They are licensed professionals who provide situational, problem-solving consultations anonymously and confidentially.

Military & Family Life Counselors:
(253) 293-2223 or (253) 293-2266

Other counseling resources include:

  • JBLM Base Chaplains, (253) 982-5556
  • McChord Field Behavioral Health Clinic, (253) 982-3685
  • Military One Source, (800) 342-9647 (available 24/7)

Escape Zone: Parent-Child Activity Center

Learn, socialize and have fun with this free program at McChord Field.

The Escape Zone offers parents and their children ages 5 and younger a place to learn and play together on Monday - Friday from 9 a.m. to 12 noon. Open to all Military Spouses and Civilians with base access.

Benefits of visiting and participating in activities at the Escape Zone include:

  • Daily learning activities that teach children recognition of colors, shapes, letters, crafts, art and fun.
  • A chance to meet other parents to create friendships and a support system.

New to McChord Field? Let us make you feel at home.

New and experienced parents can benefit from our guest speakers and parent resources.

Spouse about to be deployed and you aren’t sure what to do? We can help with resources and contacts to make it easier while they are gone.

841 Fairway Rd.
JBLM - McChord Field

(253) 982-8590