Start with us! With an extensive menu of programs and multiple locations to serve you, JBLM DPFR is here to ensure service members and their Families, Retirees, and DoD Civilians have all the tools to successfully navigate military life and beyond.

Need assistance? Call 253-967-7166 to connect with a Community Information Specialist.


Who We Are

DPFR helps Service members and their Families maintain mission and Family readiness by:

  • Providing key services throughout a Service member's career; from ID Cards and Relocation Readiness, to Out-Processing and Retiree Services.

  • Promoting and teaching resiliency, stability and self-reliance. Service delivery methods include one-on-one appointments, briefings, classes, and required annual trainings.

We are proud to provide support and resources for Service members (of all branches, including National Guard and Reserve), their Families, retirees and DoD civilians.

Looking for ACS Services or the A&FRC?

You've come to the right place.

In 2017, Army Community Service (ACS), the Directorate of Human Resources (DHR), and the Airman & Family Readiness Center (A&FRC) on JBLM were consolidated into one organization - the Directorate of Personnel & Family Readiness (DPFR).

We offer all the same programs and services, with expanded service delivery in multiple locations across the installation.



Select any of the location tabs above to view a listing of DPFR facilities in that area, along with the services offered in each location.


JBLM Lewis-Main


Waller Hall
2140 Liggett Ave. JBLM (Lewis-Main)

Our primary DPFR hub on JBLM Main. New to JBLM and not sure where to go? Visit our Family Programs office in Room 400.
Services at this location include:
Army Emergency Relief (AER) Casualty Assistance
Community Information Services DEERS / ID Cards
In-Processing / Out-Processing Family Advocacy Program (FAP)
Financial Readiness Program Mobilization, Deployment & SSO and SFRG
New Parent Support Program Risk Reduction
Reassignments Relocation Readiness & Lending Closet
Retirement Services Separations / Transitions
Sexual Harassment & Assault Response Program (SHARP) Special Actions / Passports
Suicide Prevention Program  Survivor Outreach Services (SOS)
Victim Advocates:  253-966-SAFE (7233)


Stone Education Center
6242 Colorado Ave., JBLM Lewis-Main

Home of the Army Continuing Education Services (ACES) program on JBLM, which provides academic advising to DoD ID Card Holders.

The following colleges have offices on-site:

University of Massachusetts Central Texas College
Central Washington University CityU of Seattle
Pierce College St. Martin's University
University of Maryland Global Campus  

Adiditional services at this location include a testing center & language testing, GoArmyEd & college support,  and tuition and VA benefits assistance.

NOTE: The McChord Field Education & Training Center provides support to Air Force Service Members and their Families.

Family Resource Center
4274 Idaho Ave., JBLM Lewis-Main

The FRC is one of the main training locations for DPFR Family Programs, and is one of the most beautiful historic buildings on the installation.

Services at this location include:

Armed Forces Action Plan (AFAP) Armed Forces Team Building (AFTB)
Installation Volunteer Corps DPFR Marketing Office

The FRC is also available for JBLM Units and Organizations to reserve on a space-available basis for events, meetings, and ceremonies. For more information, call 253-967-9496.


Service Member & Family Assistance Center (SFAC)
9059 Gardner Loop., JBLM Lewis-Main

The SFAC helps meet the unique needs of wounded, ill and injured Service members and their Families as they recover and heal.
Services at this location include:

Community Information Services Exceptional Family Member Program (EFMP)
Education Services Financial Readiness Program
Military Personnel Services (Human Resources)


Crittenberger Building
03271 2nd Division Dr., JBLM Lewis-Main

Services available at this location are:

Workforce Development


Bldg. 2008
2008-B N. 3rd Street, JBLM Lewis-Main

Services available at this location are:

Employee Assistance Program (EAP) Drug Testing & Deterrance


Bldg. 4171
4171 West Way, JBLM Lewis-Main

Services available at this location are:

Records Management, Official Mail & FOIA


JBLM McChord Field

DPFR McChord
100 COL Joe Jackson Blvd., JBLM (McChord Field)

Our primary hub on McChord Field. DPFR McChord is the point of contact for Airman & Family Readiness Center (A&FRC) programs and services.

Located in Bldg 100's  Customer Service Mall, Suite 101.  Phone: (253) 982-2695.
Services at this location include:

Air Force Aid Society Community Information Services
DEERS/ID Cards Financial Readiness Program
Key Spouse Program Lending Closet (Limited Inventory)
Military Personnel Flight Retiree Activity Office (Air Force)*
Transition Assistance Program (TAP) Sexual Assault Response Program (SAPR)

* The Retiree Activity Office is an Air Force program staffed by volunteer retirees

JBLM Lewis-North

Hawk Career Center
11577 41st Division Dr., JBLM Lewis-North

Whether you're a Service member transitioning out of active duty service, or a Military Spouse seeking job search assistance, you'll find it here.

Services at this location include:

Career Choice Financial Counseling Career Skills Program
Community Information Services Employment Readiness Program
Transition Assistance Program (TAP)

The Hawk Career Center is also home to WorkSource JBLM, a partnership with  the Washington State Employment Security Department and local agencies to provide comprehensive employment and supportive services.

Visit JBLM Unlimited on Facebook for the latest information about current job & career training oportunities on and around Joint Base Lewis-McChord, or connect with JBLM TAP on LinkedIn.


Community Resource Guide

CRG_logo.pngThe Community Resource Guide contains a list of resources available to members of the JBLM community. It does not provide exhaustive information about each resource. Instead, it provides just enough information for you to quickly determine what resources are available to serve your needs.