INFORMATION FOR VISITORS
Open the "Gate and Installation Access" tab below for important details about entering Fort Lee. Information regarding graduation ceremonies also is available below. Visitation with service members in any initial military training course by family members and friends remains restricted. Contact your service member for more information. The phone numbers for AIT companies can be accessed here: AIT Unit Phone Numbers.
COVID-19 VACCINE INFORMATION
Visit this Kenner Army Health Clinic page for the latest on COVID-19 vaccine administration on Fort Lee.
Closures, Postponements and Program Changes
Fort Lee is taking appropriate protection measures to keep service members, families, civilian employees and others safe during the COVID-19 pandemic. Following are important service and program notices as of July 21, 2021:
Army Community Service
ACS will resume normal walk-in services as of July 1. Customers should continue using the Family Resource Center Annex entrance (side of building closest to C Avenue) until then. Telephonic assistance is available at 804-734-6381 or 734-6388.
Newcomers Orientation sessions for service members, DOD Civilians and military spouses are conducted every first Monday of the month (except holidays, moving it to the second Monday) in the Soldier Support Center auditorium. For more information, call 804-454-5719.
Child and Youth Services
Civilian Personnel Advisory Center
Closed to walk-in traffic until further notice. Customers needing assistance should make an appointment. CPAC also will continue to provide services electronically and by telephone at 804-765-4580.
The first hour of each shopping day is restricted to those at higher risk for complications from COVID-19. Included in that group are individuals age 65 and older; those with lung disease, asthma or a serious heart condition; pregnant women; those receiving cancer treatment; and others with chronic illnesses.
Masks must be worn by individuals who have not been fully vaccinated. No reusable bags are authorized at this time. Purchase limits may be enforced for high-demand items. Social distancing required for customers waiting in checkout lines.
AT HIGH RISK FOR COVID-19?
Use the Commissary's Click-to-Go program to order online from the Fort Lee store and pick your groceries up curbside. Information at https://commissaries.com/shopping/click-2-go
Commissary Information (Includes a detailed listing of products with ration/purchase limits)
Bull Dental Clinic open Monday - Friday, 7:30 a.m. - 4:30 p.m. (closed 11:30 a.m. - 12:30 p.m. for lunch). Staff member at front desk performing administrative duties such as in-processing and scheduling appointments. The clinic is open for walk in sick call and annual dental exams for permanent party.
Mosier Dental Clinic open Monday - Friday, 7:30 a.m. - 4:30 p.m. Sick call hours Monday - Friday, 7:30-9:30 a.m. Scheduled IET Class 4 exams are provided on Tuesday and Wednesday..
All medical clinics at Fort Lee have established a single point of entrance where beneficiaries will be screened for COVID-19 symptoms. For clarification on provided services or emergency assistance, call 804-931-7837 or 804-931-7936.
Department of Motor Vehicles – Fort Lee Branch Office
By-appointment only services available to those who live and work at Fort Lee. Members of the general public who would be considered "visitors" to post are asked to make appointments at off-post DMV branches as needed. Driver and vehicle credentials expiring during this period have been extended. Visit www.dmv.virginia.gov for online services.
Equal Employment Opportunity Office
Fort Lee EEO will provide assistance via telephone, e-mail or post mail only until further notice. Hours of operation are 8 a.m. - 4:30 p.m., Monday, Tuesday, Wednesday and Friday.
E-mail EEO for assistance or call:
- Complaints Manager: 804-734-6835
- Disability Program Manager: 804-734-6668 / 586-6700
- EEO Director: 804-734-6668 / 586-6700
Exchange / AAFES
For the latest on the status of Fort Lee Exchange services and hours of operation, click here.
Customers who have not been fully vaccinated are required to wear face masks while shopping and waiting in line.
Curbside pickup service is available. Place order online; select "store delivery"; pull into designated parking spaces in front of store, call number on sign; sales associate will bring order to vehicle.
Family Housing / Hunt Military Communities
The Family Housing Welcome Center on Sisisky Avenue has reopened. All neighborhood community centers have similarly returned to normal operations. Families may use available splash parks and playgrounds.
Routine maintenance work orders can be submitted through the Hunt Resident App (page provides links to Apple App Store and Google Play).
For emergency work orders, call:
- Monroe Manor/Washington Grove - 732-7460
- Adams Chase/Madison Park - 732-7480
- Harrison Villa/Jefferson Terrace - 722-4327
- Jackson Circle - 733-7884
Updates and announcements about upcoming events are available at www.facebook.com/fortleefamilyhousing
For questions, call (804) 733-1558 or send an email to firstname.lastname@example.org.
For in- and out-processing appointments, call (804) 765-1597 or 765-3862
Furnishing Management, appointment only, call (804) 765-1963
Unaccompanied Personnel Housing/Army Barracks Management Program Support, appointment only, call (804) 734-4940, 308-6087 or 765-1597
Family, Morale, Welfare and Recreation
All fitness centers, clubs and entertainment venues are returning to full capacity. For details services, facilities and programs, visit the FMWR website.
Gate and Installation Access
Fort Lee enacted a "no-touch" policy for scanning IDs at all gates to reduce individual contact.
Those new to Fort Lee or visiting for the first time are encouraged to review the information provided at the following link: Installation Access
To see the latest schedule of when the gates are open, click the following link: Operational hours at gates.
As a result of the change in operational status to HPCON-Alpha, guests are now allowed to attend OUTDOOR graduation ceremonies, however, they will not be permitted to interact with students at the event because the potential for spreading COVID still exists.
Unit leaders have been given the authority to establish pick-up locations away from the main body of students if a family is providing transportation for a Soldier taking leave.
Family visits with students still enrolled in AIT courses at Fort Lee remains prohibited.
ID Cards / DHR (Soldier Support Center)
Services at the ID Card office are now offered via appointment only.
Customers with appointments at the Military Personnel Division (Reassignments, Transition Center, Retirement Services, and Personnel Services Branch), Finance Office or Transportation Office have priority. Walk-in customers in these areas will receive service as time permits.
Official passport appointments available Monday - Thursday. For scheduling, e-mail email@example.com or firstname.lastname@example.org.
The Transition Assistance Program offers both virtual and in-person services. Schedule an appointment by emailing email@example.com or calling (804) 734-6612 or (757) 550-1766.
All personnel, customers and visitors to Fort Lee's Soldier Support Center (Bldg. 3400) are still required to wear a face mask prior to entering the facility or receiving service.
Inspector General's Office
Kenner Army Health Clinic
All clinics are open to beneficiaries. For medical assistance after hours, call the Nurse Advice Line at 1-800-874-2273. Those experiencing COVID symptoms should STAY HOME and contact their primary care provider for instructions. COVID test appointments can be scheduled through Tricare Online or by calling the appointment line at 1-866-533-5242.
Visit the Kenner Army Health Clinic website for further details on services and hours of operation.
Legal Assistance Office
For in-person or telephonic legal assistance from the Client Services section, including for powers of attorney and notary services, make an appointment by calling 804-255-9379 between 8 a.m. - noon or 804-621-2027 from 1-4:30 p.m.
For Trial Defense Services, remote scheduling will be available Monday - Thursday, 9 a.m. - noon and 1-4 p.m., and Friday 9 a.m. - noon. Call 760-486-2725.
Police / Provost Marshal Office
- Call 9-1-1 for all emergencies. For non-emergency assistance, call 804-734-7400.
- When and where possible, officers may conduct follow-ups for non-emergency reports by telephone. When responding in person, officers may ask the caller to step outside to talk and may be using/wearing additional protective equipment, such as gloves.
- The PMO Police Records office hours have been adjusted to Tuesdays, 8:30 a.m. - 3:30 p.m.
- Military Police Investigators will conduct fingerprinting for employment on Thursdays at Bldg. 9302 by appointment only. Call 804-734-6292 to schedule an appointment.
Parents of students can visit the appropriate school district websites below for the most up-to-date information:
- Prince George County Public Schools
- Chesterfield County Public Schools
- City of Colonial Heights Public Schools
- City of Hopewell Public Schools
- Dinwiddie County Public Schools
- City of Richmond Public Schools
Contact Fort Lee’s School Support Liaison for additional assistance.
The Hazardous Waste facility and corresponding services are closed Fridays and available by appointment only Monday-Thursday. Call 804-734-3811 to schedule Hazardous Waste pickup or drop-off on post. More information here.
Religious Support Office
Brigade and battalion chaplains are continuing to provide religious training events for AIT students and faculty only. Regular chapel services for the rest of the community have resumed at full capacity. Individuals who are not fully vaccinated must wear masks..
The Family Life Center continues to provide counseling by appointment only (call 804-734-0968). RSO will continue to livestream or post pre-recorded messages and sermons on Facebook.
The latest updates are available at www.facebook.com/FortLeeReligiousActivities.
Army Traffic Safety Training Program (ATSTP) motorcycle classes are now being conducted at full capacity. Social distancing is required. More information here.
Fingerprinting services in support of security clearances are available Monday and Wednesday by appointment only until further notice. To schedule an appointment, call 804-734-1569 / 6066.
Now open Wednesday and Friday, 9:30 a.m. - 2 p.m., and Thursday, 4:30-7 p.m. For the latest updates, click here or call 804-765-3312.
U.S. Army Quartermaster Museum
Open to the public Monday-Friday, 10 a.m. - 5 p.m., and Saturday, 11 a.m. - 5 p.m. All capacity limits have been lifted, however, individuals who are not fully vaccinated must wear a mask. Visits are encouraged to maintain social distancing.
U.S. Army Women's Museum
Open to the public Monday-Friday, 10 a.m. - 5 p.m. No Saturday hours at this time. All capacity restrictions have been lifted, however, individuals who are not fully vaccinated must wear a mask. Visitors are encouraged to maintain social distancing.
Virginia Department of Veterans Services
The Virginia Department of Veterans Service office, located in the Soldier Support Center, is open for in-person operations from 8 a.m. - 4:30 p.m. weekdays for virtual and in-person consultations and services, by appointment only due to current COVID-19 guidelines. Appointment requests can be made by calling (804) 734-7750 or online at www.dvs.virginia.gov.
Frequently Asked Questions
Am I allowed to visit a service member training at Fort Lee?
To protect the health and readiness of our force, visitation with service members attending Initial Military Training (IMT) at Fort Lee is currently not permitted. In this circumstance, IMT includes Advanced Individual Training Soldiers, or the equivalent for our sister services, and Military Occupational Specialty-Transition (MOS-T) personnel. Questions regarding applicability of this policy to a specific service member should be addressed to their chain of command.
Have off-post privileges been reinstated for initial military training personnel?
General Order No. 1, as of July 15, 2021, gives school commandants the authority to approve off-post activities for official duty purposes such as organized volunteer activities, class trips and receiving medical care. The Army Logistics University President has been granted the authority to grant open off-post privileges for Basic Officer Leader Course and Warrant Officer Basic Course students. All Soldiers who are not fully vaccinated will wear masks at all times while off-post.
Do I need to wear a mask on Fort Lee?
Fully vaccinated DoD personnel – those who are at least two weeks beyond their final dose – are no longer required to wear a mask indoors or outdoors on Fort Lee, with these exceptions that still require a mask:
- During physical fitness activities on post when social distancing cannot be maintained – this includes group settings and the APFT/ACFT (a mask is not required only when doing PT alone or separated from a group).
- While inside fitness centers, except while actively exercising.
- While conducting outdoor activities in group settings where social distancing cannot be maintained.
- While in any facility that specifically posts signs requiring visitors/personnel to wear a mask inside (such as the Soldier Support Center and DFACs).
- If working in a facility where the supervisor/organization has mandated continued mask-wearing for employees (an example is certain Child Youth Services facilities).
Unvaccinated personnel must continue to wear masks at all indoor locations on post as previously outlined, including office environments and outdoor shared spaces. This includes those who have recovered from COVID-19, but have not yet been fully vaccinated.
Off post, personnel will continue to observe CDC guidance and state law regarding areas where masks should be worn, including within airports.
Does the lowering of mitigation measures also mean leave/travel restrictions have changed?
Not entirely. As of June 15, 2021, fully vaccinated Soldiers are the only population that have returned to the normal leave request process outlined in AR 600-8-10 and command policy. Unvaccinated service members are at higher risk for contracting the virus; therefore, they still need company commander approval for travel within 180 miles; battalion commander approval for travel between 180-300 miles; and brigade commander approval for over 300 miles.
Anyone traveling to or from a foreign country should expect proof of vaccination requirements and a restriction of movement or quarantine period. Testing for COVID exposure 3-5 days before departure or upon return to the U.S. also is mandatory. The recently published General Order goes into greater detail, and individuals planning travel outside of the U.S. are expected to review and be ready to comply with the requirements.
What is 2019 Novel Coronavirus (COVID-19) and what are the symptoms?
COVID-19, is a respiratory virus first identified in Wuhan, Hubei Province, China, in 2019. It was declared a pandemic on March 11, 2020. Reported symptoms include mild-to-severe respiratory illness with fever, cough and shortness of breath. In a high number of cases, the infected individual loses his or her sense of taste and smell. The virus attacks the lungs in humans. (Note: a pandemic is an outbreak that's spread out over several countries, an epidemic effects a limited geographical area.
How can Soldiers, family members and DA Civilians protect themselves?
All personnel should adhere to CDC guidelines on the preventing the spread of respiratory viruses like the flu and COVID-19. Prevention guidelines include:
- Avoid close contact with people who are sick and stay at home if you are ill. Coordinate with your commander/supervisor for sick leave.
- Avoid touching your eyes, nose and mouth.
- Cover your cough or sneeze and throw tissue in trash when done.
- Wash your hands often with soap and water for at least 20 seconds each time, especially after going to the bathroom, before and after eating, and after blowing your nose, coughing or sneezing.
- Clean and disinfect frequently touched items or surfaces using household spray or wipes.
- Following CDC guidance, community leaders are requiring individuals to wear cloth face coverings in public settings where social distancing measures cannot be maintained. Military personnel, DOD Civilians, contractors, retirees, family members and all other visitors to Fort Lee are required to follow guidelines on the use of face coverings per General Order 1. Instructions for creating homemade face masks and caring for them with regular cleaning is included in the links on this COVID-19 portal.
Has there been any change to the reporting procedures and quarantine requirements if someone suspects they have contracted COVID-19?
The procedure for reporting remains the same. Those experiencing symptoms should STAY HOME and contact their primary health care provider for instructions. Kenner beneficiaries can set up a COVID test appointment through Tricare Online (www.tricareonline.com) or by calling the appointment line at 1-866-533-5242, option 1. Unvaccinated individuals who believe they have been exposed to COVID-19 will be instructed to quarantine. Vaccinated individuals are not required to quarantine unless they are exhibiting symptoms of the virus. Individuals receiving the vaccine should note they are not considered immune to the disease until 14 days after their final shot.
What happens if I test positive for COVID-19?
According to the CDC, those who are ill with COVID-19 but not sick enough to be hospitalized should follow CDC guidance on how to reduce the risk of spreading their illness to others through isolation (avoidance of ALL human contact)
People who are mildly ill with COVID-19 are able to self-isolate at home. This means separating oneself from ALL individuals in the dwelling. If this is not possible, Fort Lee has set aside barracks space for this purpose. Civilian employees and service members must ensure they keep their supervisors/chain of command informed and receive guidance/assistance from them.
Others who are more seriously ill may require hospitalization. Severe illness may develop into pneumonia and can be fatal. "Recovery" from COVID-19 is typically verified by two lab tests with negative results conducted 24 hours apart.
What is quarantine and what does it mean to be placed in quarantine?
Quarantine is when individuals or groups of individuals have been exposed to COVID-19 but are not yet ill. Quarantine involves separation from those who are healthy to prevent the spread of the virus.
What is isolation and what does it mean if you are placed in isolation?
Isolation is when an individual, or group of individuals are separated from healthy individuals to prevent the spread of a communicable disease. Individuals are selected for separation if they are infected or reasonably believed to be infected by COVID-19.
Is a person released from isolation/quarantine a risk to others?
No. They do not pose a risk to others. The medical provider releases someone only after he/she meets the criteria of being free from fever and all other symptoms and they must have negative results from two consecutive lab tests conducted at least 24 hours apart.
How does the virus spread?
Person-to-person transmission is believed to occur mainly via respiratory droplets produced when an infected person coughs or sneezes, similar to how influenza viruses and other respiratory pathogens spread.
There is evidence that suggests a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or possibly their eyes. This is another reason why face coverings are proving effective, serving as a hinderance to instinctive face touching.
The COVID-19 virus is not stable in the environment, limiting the ability to survive and spread on surfaces. Therefore, precaution should be taken with frequently touched objects like shopping carts, fixtures in public restrooms, door handles in public buildings, etc. Frequent cleaning of these areas will lower the risk, but the best safeguard is handwashing with soap and water or hand sanitizer with at least 60 percent alcohol after touching high-contact surfaces.
What is the best way to clean areas to prevent COVID-19?
Clean all “high-touch” surfaces, such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, etc. Use a household cleaning spray or wipe, according to the label instructions. Wash laundry thoroughly, to include jackets and coats. An important safety precaution is to avoid combining cleaning chemicals such as bleach and ammonia or rubbing alcohol as they can create toxic fumes that are potentially deadly. There is much more information on the CDC website.
How many have tested positive for COVID-19 at Fort Lee?
Only the Department of Defense or service branches will release numbers of confirmed COVID-19 cases. Numbers of people in isolation, quarantine or possibly infected will not be released.
Who can I contact for mental and emotional support?
Free resources available for mental and emotional support include, but are not limited to, the following:
On-Call Duty Chaplain - 804-586-0924
National Suicide Prevention Lifeline - 1-800-273-8255
Suicide Prevention Lifeline Website
Center for Mind-Body Medicine
Substance Abuse - CDC