Coming on base? Cover your face!
The Secretary of Defense guidance is very clear: if you are unable to maintain a 6-foot social distance anywhere on post, you WILL need to wear a mask or other appropriate face cover. We strongly suggest that those coming to Fort Lee for an authorized purpose bring an appropriate face cover (see CDC tutorials for face covers); otherwise, some facilities will deny entry in the interest of protecting their employees and customers.
Closures, Postponements and Program Changes
Fort Lee is taking appropriate protection measures to keep service members, families, civilian employees and others safe as COVID-19 spreads. Following is a summary of service and program changes as of April 7, 2020:
Army Community Service
Free counseling services available to Fort Lee military community. Get help with non-medical issues through telephonic and video consults with Military Family Life Counselors. Click Here to view support options.
Army Emergency Relief processing electronic requests. Face-to-face appointments for dire emergencies only. Those needing AER assistance also can call 1-866-507-7464.
All other ACS services are by appointment only. Virtual support available for the following programs: Family Advocacy, Financial Readiness, EFMP, Relocation Readiness, Survivor Outreach.
No return of lending closet items at this time. Computer lab, New Parent Support Program and EFMP Yarn Brigade and IEP Attendance suspended until further notice.
Child and Youth Services
All CYS and CDC facilities closed until further notice. This includes Parent Central Services and the Youth Center.
- Youth sports, part-day preschool, Pre-K Strong Beginnings and SKIES Unlimited programs are suspended until further notice.
- All CYS playgrounds are closed until further notice.
- Month of the Military Child events are cancelled.
Civilian Personnel Advisory Center
Closed to walk-in traffic until further notice. CPAC will continue to provide services electronically and by telephone at 804-765-4580.
The first hour of each shopping day (9-10 a.m.) is now restricted to those at higher risk for complications from COVID-19. Included in that group are individuals, age 65 and older; those with lung disease, asthma or a serious heart condition; pregnant women; those receiving cancer treatment; and others.
Conducting 100% ID card checks at entrance. Customers must wear protective face masks (required in situations where social distancing cannot be assured).
No reusable bags may be used at this time. Suspending early bird shopping, sidewalk sales and promotional gatherings. Purchase limits enforced for high-demand items. Encouraging social distancing for customers waiting in checkout lines. Sneeze shields have been installed at cashier-operated checkout lines.
Suspending all elective treatments that produce aerosols, i.e. dental prophylaxis and routine operative procedures. The team will provide emergency care at Bull Dental Clinic only. All medical clinics at Fort Lee have established a single point of entrance where beneficiaries will be screened for COVID-19 symptoms. For clarification on provided services or emergency assistance, call 804-931-7837 or 804-931-7936.
Department of Motor Vehicles – Fort Lee Branch Office
Closed until April 23, according to DMV website. Driver and vehicle credentials expiring during this period have been extended 60 days. Visit www.dmv.virginia.gov for online services.
Equal Employment Opportunity Office
Fort Lee EEO will provide assistance via telephone, e-mail or post mail only until further notice. Hours of operation are 8 a.m. - 4:30 p.m., Monday, Tuesday, Wednesday and Friday.
E-mail EEO for assistance or call:
- Complaints Manager: 804-734-6666
- Disability Program Manager: 804-734-6668 / 586-6700
- EEO Director: 804-734-6835 / 892-2990
Exchange / AAFES
No change to Main Store, PXtra or Troop Store operating hours at this time, however:
- All restaurants are serving take-out orders only.
- The following are closed until further notice: U.S. Vision and optometry outlets; all barber shops (a mobile barber facility near the Starbucks entrance of the store is open to military members only from 9 a.m. to 5 p.m.); Beauty Supply; Froots; Arby's; Log-U Subway; King's Computer Repair, American Eagle, all food trucks.
- Military Clothing Store has suspended measurements for uniform alterations through April 9.
- Airport Taxi service limited to 8 vehicles. No Soldiers in training authorized to use the taxis, per Senior and Garrison Commander's direction. All ride-sharing services such as Uber and Lyft are prohibited.
Family Housing / Hunt Military Communities
Delaying routine maintenance work requested by family housing residents; emergency work orders will still receive an immediate response. All community centers and playgrounds are closed, and special activities canceled. For questions, residents are asked to call (804) 733-1558 or send an email to email@example.com.
Family, Morale, Welfare and Recreation
Until further notice:
- All fitness centers are closed.
- TenStrike Bowling Center is closed.
- Cardinal Golf Club closed.
- Fort Lee Community Library at ALU is closed.
- HideAway and Lee Club closed.
- Leisure Travel closed.
- Picture Perfect Frame Shop closed.
- Auto Craft Shop closed.
- All restaurants are accepting take-out orders only.
- Outdoor Recreation closed, trips suspended, skeet range closed.
- All sports tournaments and leagues are suspended.
- Lee Theater Group plays postponed to next season.
Gate and Installation Access
Fort Lee enacted a "no-touch" policy for scanning IDs at all gates to reduce individual contact.
New gate hours went into effect March 27 as part of HPCON-Charlie implementation measures. To see the updated schedule, click the following link: Operational hours at gates.
As a result of elevated protection, the following is now in effect:
- Access limited to residents and those considered essential to the installation and its mission.
- Security personnel are asking individuals why they are visiting the installation and denying access to non-essential visitors. Beneficiaries with commissary and health care privileges will be allowed on post, as will mission-essential transportation and mission-essential/critical contractors.
- Food, medical and postal delivery still permitted, but those individuals must leave the installation immediately after their business is completed.
- Commercial passenger transportation limited to eight authorized taxi cabs; all others, including ride-sharing services such as Uber and Lyft are prohibited (unless performing food delivery),
Per the Senior Commander, guest attendance at AIT and other graduation ceremonies is cancelled until further notice. Training units capable of providing live-video streaming of ceremonies will do so the maximum extent possible. Families and friends of trainees should contact their service member for information on this or visit www.facebook.com/USACASCOM to obtain a list of social media sites providing these services.
Human Resources / Soldier Support Center
No walk-in hours for Military Personnel Division, ID Card Office, Passport Office, Education Center, Retirement Services or Transition Assistance. Service provided by appointment only.
Finance will provide telephonic assistance only at (804) 765-7487 / 7930 / 6960 / 7911. Civilian personnel will provide on-call emergency services only.
Inspector General's Office
Kenner Army Health Clinic
Call KAHC's COVID-19 Hotline at 1-866-533-5242, option 4, for questions or concerns related to COVID-19 and screening. After hours, call the Nurse Advice Line at 1-800-874-2273. Please note the following:
- Physical access to the clinic is restricted to the main entrance only until further notice.
- All patients and visitors to the clinic will be asked mandatory screening questions prior to entering the building and may be required to provide additional information. Patients should arrive 30 minutes ahead of scheduled appointments to accommodate screening.
- TMC 1-2 services are by appointment only. No change to 6 a.m. - 3 p.m. operating hours. Schedule TMC-1 appointments at 804-734-6474. Schedule TMC-2 appointments at 804-734-5445.
- New Active Duty Clinic hours are 7 a.m. - 4 p.m. Closed noon-1 p.m. for lunch. Sick call is appointment only; no walk-ins. No wellness checks.
- Pharmacy hours are 7:30 a.m. - 4:30 p.m. weekdays. A "drop-off only" policy is in place to reduce the number of people in the waiting room. Beneficiaries may not wait in the building. Regular prescriptions will be available the next business day at a drive-thru pickup station. The pharmacy will evaluate same-day prescription needs on a case-by-case basis and, if approved, fill those within 3 hours as before.
- Laboratory hours are now 7:30 a.m. to 4:30 p.m. weekdays (closed noon-1 p.m. for lunch). Walk-in patient services for acute care and medically necessary laboratory needs are from 7:30 a.m. to 4:15 p.m. weekdays. TMC laboratories remain operational and their hours will change accordingly. Priority of lab operations is on COVID-19 testing, but the lab remains functional in all sections. Currently reduced staffing may impact laboratory operations.
- Radiology hours are 7 a.m. - 4 p.m. It is closed from noon-1 p.m. for lunch. Mammography and ultra-scan services discontinued to accommodate rotational staffing.
- Hearing, immunization, vision checks and overseas clinics cancelled until further notice. The need for these services will be reevaluated every two weeks.
- Army Wellness Center is no longer scheduling face-to-face appointments. Telephonic health coaching services and virtual health education classes are available. For information and scheduling, email firstname.lastname@example.org.
Legal Assistance Office / Tax Assistance Center
The full range of legal assistance services, with the exception of notary and will executions, remain available during the COVID-19 response. Customers must call for an appointment. Walk-in service is not available. Call 804-255-9379 between 8 a.m. - noon, and 804-621-2027 from 1-4:30 p.m.
The Tax Assistance Center has curtailed regular operations. Active duty servicemembers and their dependents needing help with preparing tax returns can make an appointment by calling 804-255-9379 between 8 a.m. - noon, and 804-621-2027 from 1-4:30 p.m. The tax filing deadline has been extended to July 15, however, community members are encouraged to complete returns as soon as possible.
Police / Provost Marshal Office
- Call 9-1-1 for all emergencies. For non-emergency calls, personnel should call 804-734-7400.
- When and where possible, officers may conduct follow-ups for non-emergency reports by telephone. When responding in person, officers may ask the caller to step outside to talk and may be using/wearing additional protective equipment, such as gloves.
- The PMO Police Records office hours have been adjusted to Tuesdays, 8:30 a.m. - 3:30 p.m.
- Military Police Investigators will conduct fingerprinting for employment on Thursdays at Bldg. 9302 by appointment only. Call 804-734-6292 to schedule an appointment.
Virginia Governor Ralph Northam ordered all K-12 schools closed for the remainder of the school year, including all sports programs and extra-curricular activities. Most Fort Lee students attend Prince George County Schools. Parents of students can visit the appropriate school district websites below for the most up-to-date information:
- Prince George County Public Schools
- Chesterfield County Public Schools
- City of Colonial Heights Public Schools
- City of Hopewell Public Schools
- Dinwiddie County Public Schools
- City of Richmond Public Schools
Contact Fort Lee’s School Support Liaison for additional assistance.
The Hazardous Waste facility and corresponding services are closed Fridays and available by appointment only Monday-Thursday. Call 804-734-3811 to schedule Hazardous Waste pickup or drop-off on post. More information here.
Religious Support Office
Brigade and battalion chaplains will provide religious training events – up to 50 participants at a time – for AIT students and faculty only. All other religious activities including regular Sunday services, Dinner and Discipleship, PMOC, PWOC and CWOC are suspended until further notice. The Family Life Center will continue to provide counseling by appointment only (call 804-734-0968). RSO will provide several morning worship service messages online every Sunday at www.facebook.com/FortLeeReligiousActivities.
Fingerprinting services in support of security clearances are available Monday and Wednesday by appointment only until further notice. To schedule an appointment, call 804-734-1569 / 6066.
Closed until further notice.
U.S. Army Quartermaster Museum
Closed to the public until further notice.
U.S. Army Women's Museum
Closed to the public until further notice.
Frequently Asked Questions
What is 2019 Novel Coronavirus (COVID-19) and what are the symptoms?
2019 Novel Coronavirus, or COVID-19, is a new respiratory virus first identified in Wuhan, Hubei Province, China. Current symptoms reported for patients have included mild to severe respiratory illness with fever, cough, and shortness of breath. The virus attacks the lungs in humans.
What should I do if I think I have COVID-19?
First, assess symptoms and remember that a respiratory illness doesn't automatically mean you've contracted COVID-19. Virus symptoms include fever, cough and/or difficulty breathing. If these occur, STAY HOME and immediately call your health care provider for further instructions. As part of the screening, you will be asked questions about your travel history and recent contacts with others. Military personnel and families at Fort Lee may contact the Kenner Army Health Clinic COVID-19 Hotline at 1-866-533-5242, option 4, or the TRICARE MHS Nurse Advice Line: 1-800-874-2273, option 1. Per KAHC, please contact one of these numbers prior to visiting the clinic.
What happens if I test positive for COVID-19?
According to the CDC, those who are ill with COVID-19 but not sick enough to be hospitalized should follow CDC guidance on how to reduce the risk of spreading their illness to others. People who are mildly ill with COVID-19 are able to self-isolate at home during their illness. Others who are more seriously ill may require hospitalization. Service members must ensure they keep their Chain of Command informed and receive guidance from them.
What is isolation and what does it mean if you are placed in isolation?
Isolation is when an individual, or group of individuals are separated from healthy individuals to prevent the spread of a communicable disease. Individuals are selected for separation if they are infected or reasonably believed to be infected by COVID-19.
What is quarantine and what does it mean to be placed in quarantine?
Quarantine is when individuals or groups of individuals have been exposed to COVID-19 but are not yet ill. Quarantine involves separation from those who are healthy to prevent the spread of the virus.
How does the virus spread?
Person-to-person transmission is believed to occur mainly via respiratory droplets produced when an infected person coughs or sneezes, similar to how influenza viruses and other respiratory pathogens spread. There is evidence that suggests a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or possibly their eyes. The COVID-19 virus is not stable in the environment, limiting the ability to survive and spread on surfaces. COVID-19 is not known to infect domesticated animals.
How can Soldiers, family members and DA civilians protect themselves?
All personnel should adhere to CDC guidelines on the preventing the spread of respiratory viruses like the flu and COVID-19. Prevention guidelines include:
- Avoid close contact with people who are sick/stay at home if you are sick. Coordinate with your commander/supervisor for sick leave.
- Avoid touching your eyes, nose and mouth.
- Cover your cough or sneeze and throw tissue in trash when done.
- Wash your hands often with soap and water for at least 20 seconds each time, especially after going to the bathroom, before and after eating, and after blowing your nose, coughing or sneezing.
- Clean and disinfect frequently touched items or surfaces using household spray or wipes.
- The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. Military personnel, DOD Civilians, contractors and their families are strongly encouraged to follow guidelines on the use of face coverings. Instructions for creating homemade face masks and caring for them with regular cleaning is included in the links on this COVID-19 portal.
What is the best way to clean areas to prevent COVID-19?
Clean all “high-touch” surfaces, such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, etc. Use a household cleaning spray or wipe, according to the label instructions. Wash laundry thoroughly, to include jackets and coats. There is much more information on the CDC website.
Why isn't the Army stopping ALL training at Fort Lee?
We must maintain our readiness. That being said, we are balancing training operations with our actions to protect the health of our force, mitigating the risk of COVID-19 while ensuring our troops are trained for the fight. We are confident we can do both.
What sort of training activities are being limited?
In an effort to observe social distancing (limiting close/physical contact with others to help mitigate the spread of illness), the Department of the Army has made the decision to cease certain military training.
This guidance includes:
- Combative training that requires hands-on/physical contact between student Soldiers and instructors
- Army training events and competitions that will have large crowds or groups of people in a single area
- All events or competitions that wish to proceed as planned must have higher-level Army senior leadership approval before executing plans
- Reserve Officers’ Training Corps graduation and commissioning ceremonies, in coordination with the university and college
- Expect changes to Cadet Summer Training to be announced
What are the current travel policy restrictions for Army personnel?
Effective March 13, Headquarters, Department of the Army made the decision to stop all travel of Soldiers, family and employees unless critical to the Army’s top-line missions. This guidance includes:
- Soldiers who are on permanent change of station (PCS) orders, to and from.
- Soldiers conducting professional military education (PME)
- Foreign Military Student training and travel restrictions.
- Soldiers,Depart of the Army Civilians (DACs), and their dependents who have signed out of installation and departed the losing duty station will continue CONUS PCS movement. All others will hold in place until further notice. Personnel who have not left the local area will sign back in with their losing units.
DoD also restricted official domestic travel starting March 16 for its service members, civilians and family members in order to limit the spread of COVID-19. Note the following:
- The domestic travel restriction does not affect those who must travel for medical treatment.
- Those who have already begun their official travel may continue to their final destination. Individuals whose TDY ends during the period of restricted movement may return home.
- Soldiers,Department of the Army Civilian personnel (DACs), and their dependents who have signed out of installation and departed the losing duty station will continue CONUS PCS movement. All others will hold in place until further notice.Personnel who have not left the local area will sign back in with their losing units.
- The first GO/SES in the chain of command or supervision may approve emergency eave, return of soldiers and DACS from temporary duty and return of soldiers from leave to their home station. Local leaves and passes for soldiers remain at the appropriate command level for approval.
- Authority to approve or disapprove DAC leave remains with their supervisors. The stop order and travel approval requirements do not apply to DAC leave or personal travel by DACS. Supervisors are reminded they may deny requests for leave due to mission-related requirements. Under no circumstances may supervisors dictate the location or distance for DAC leave. Supervisors are reminded to document the reasons for denial of any leave. Departments and agencies are encouraged to approve leave and maximize telework flexibility to safeguard the health and safety of the workforce.
- With respect to families, DA civilian personnel and their families, any restriction of movement is limited only to government-funded travel.
Do the travel restrictions apply to AIT Soldiers?
Soldiers who complete Basic Combat Training (BCT) and are ready to move to Advanced Individual Training (AIT) will be transported to Fort Lee via disinfected transportation. If they are split option Soldiers, they will return to their home states via commercial transportation. All Soldiers will be educated on the procedures necessary to mitigate the exposure to COVID-19 while traveling. (Split option is typically when 17-year-olds join the Army and attend BCT the summer after their junior year. They return home to complete high school and then proceed to AIT after graduation.)
All Soldiers arriving to AIT will be physically screened upon arrival. All Soldiers, cadre, Drill Sergeants, and support staff will be screened on a daily basis.
Soldiers who have graduated from AIT or OSUT with OCONUS orders to their first unit of assignment will hold until the Stop Move order is lifted. Active Duty Soldiers will proceed to a CONUS duty assignment following graduation from AIT (an exception from the 60-day stop movement order). All Soldiers will be educated on the procedures necessary to mitigate the exposure to COVID-19 while traveling as well as awaiting movement to station.
In an effort to protect, detect and treat, a screening process of all new recruits began March 2 at the Army’s basic training centers. This screening assesses trainees’ potential exposure to infected persons and international travel they may have taken, and includes a medical screening for COVID-19-like symptoms.
How many have tested positive for COVID-19 at Fort Lee?
Only the Department of Defense or service branches will release numbers of confirmed COVID-19 cases. Numbers of people in isolation, quarantine or possibly infected will not be released.
Who can I contact for mental and emotional support?
Free resources available for mental and emotional support include, but are not limited to, the following:
On-Call Duty Chaplain - 804-586-0924
National Suicide Prevention Lifeline - 1-800-273-8255
Suicide Prevention Lifeline Website
Center for Mind-Body Medicine
Substance Abuse - CDC
Easter Extravaganza, April 11
Lee Club Easter Brunch, April 12
Holocaust Days of Remembrance Observance, April 16
Sustainers' Pub Trivia Night, Tuesdays
Sustainers' Pub Tap Attack, 2nd/Last Fridays
Month of the Military Child events, April
'Kiss Me Kate' Playhouse performances, May 15-31