COVID-19 Information

ACS is offering normal walk-in services. Telephonic assistance also is available at 804-734-6381 or 734-6388. To assist customers with access to the correct services capable of meeting their needs, a team of ACS specialists are standing by in the Family Readiness Center located at the side entrance of building 9023 on Mahone Avenue.

Newcomers Orientation sessions for service members, DOD Civilians and military spouses are conducted every first Monday of the month (except holidays, moving it to the second Monday) in the Soldier Support Center auditorium. For more information, call 804-454-5719.

The schedule of upcoming Army Community Service learning and self-improvement activities can be found on the Fort Lee FMWR website. For general information, visit the Army Community Service page.

For the latest on Child Development Center operations and the status of other CYS programs, visit the Fort Lee FMWR website. For general CYS information, visit Child and Youth Services. The phone number for Parent Central Services is 804-765-3852.

Customers needing assistance should make an appointment. CPAC also continues to provide services electronically and by telephone at 804-765-4580.

More about CPAC

Masks are no longer required for fully vaccinated individuals, as outlined in the latest release of General Order No. 1. Individuals who have not been vaccinated are required to wear a mask or show proof of a recent (72 hours) negative COVID test, which is similarly noted in GO1.

The commissary continues to provide shopping cart disinfectant supplies at the store entrance as a precaution. Social distancing remains encouraged for customers waiting in checkout lines.

Due to ongoing supply chain interruptions, purchase limits may be enforced for high-demand items.

AT HIGH RISK FOR COVID-19?

Use the Commissary's Click-to-Go program to order online from the Fort Lee store and pick your groceries up curbside. Information at https://commissaries.com/shopping/click-2-go

Commissary Information (Includes a detailed listing of products with ration/purchase limits)

Bull Dental Clinic open Monday - Friday, 7:30 a.m. - 4:30 p.m. (closed 11:30 a.m. - 12:30 p.m. for lunch). Staff member at front desk perform administrative duties such as in-processing and scheduling appointments. The clinic is open for walk in sick call and annual dental exams for permanent party.

Mosier Dental Clinic open Monday - Friday, 7:30 a.m. - 4:30 p.m. Sick call hours Monday - Friday, 7:30-9:30 a.m. Scheduled IET Class 4 exams are provided on Tuesday and Wednesday..

The wearing of masks by all individuals within medical facilities remains a requirement, as outlined in General Order No. 1. For clarification on provided services or emergency assistance, call 804-931-7837 or 804-931-7936.

Dental Clinics

By-appointment only services available to those who live and work at Fort Lee. Members of the general public who would be considered "visitors" to post are asked to make appointments at off-post DMV branches as needed. Visit www.dmv.virginia.gov for online services.

Fort Lee EEO will provide assistance via telephone, e-mail or post mail only until further notice. Hours of operation are 8:30 a.m. - 4 p.m., Monday, Tuesday, Wednesday and Friday.
E-mail EEO for assistance or call:

• Complaints Manager: 804-734-6835
• Disability Program Manager: 804-734-6668 / 586-6700
• EEO Director: 804-734-6668 / 586-6700

More about EEO

For the latest on the status of Fort Lee Exchange services and hours of operation, click here.

Masks are no longer required for individuals who have been fully vaccinated, as outlined in the latest version of General Order No. 1. Masks are required for unvaccinated individuals. Masks may be removed while eating in the food court.

Curbside pickup service is available. Place order online; select "store delivery;" pull into designated parking spaces in front of store, call number on sign; sales associate will bring order to vehicle.

More about the Exchange

The Family Housing Welcome Center on Sisisky Avenue and all neighborhood community centers have returned to normal operations. Families may use available splash parks (Memorial Day thru Labor Day) and playgrounds.

Routine maintenance work orders can be submitted through the Hunt Resident App (page provides links to Apple App Store and Google Play). Residents are required to let maintenance people know if anyone in the home is COVID positive.

For emergency work orders, call:

• Monroe Manor/Washington Grove - 732-7460
• Adams Chase/Madison Park - 732-7480
• Harrison Villa/Jefferson Terrace - 722-4327
• Jackson Circle - 733-7884

Updates and announcements about upcoming events are available at www.facebook.com/fortleefamilyhousing
For questions, call (804) 733-1558 or send an email to fortleefamiilyhousingleasing@huntcompanies.com.

For in- and out-processing appointments, call (804) 765-1597 or 765-3862

Furnishing Management, appointment only, call (804) 765-1963

Unaccompanied Personnel Housing/Army Barracks Management Program Support, appointment only, call (804) 734-4940, 308-6087 or 765-1597

Housing Services Office

For details about services, facilities and programs, visit the FMWR website. Announcements about program changes and closures are usually released via the FMWR Facebook site.

Fort Lee enacted a "no-touch" policy for scanning IDs at all gates to reduce individual contact.

Those new to Fort Lee or visiting for the first time are encouraged to review the information provided at the following link: Installation Access

To see the latest schedule of when the gates are open, click the following link: Operational hours at gates.

Guest/family attendance at graduation ceremonies is now permitted; however, there is a 50-person limit whether the event is held indoors or outdoors. Guests at graduations are considered official visitors and must attest vaccination on DD Form 3150 or provide proof of negative COVID-19 test results received NLT 72 hours prior to the visit.

Guests will not be permitted to interact with students at ceremonies because the potential for spreading COVID still exists. Training units will provide further instruction as to where and when visitation can occur after the ceremony, if permitted.

Unit leaders have been given the authority to establish pick-up locations away from the main body of students if a family is providing transportation for a Soldier taking leave.

Other family visits with students still enrolled in AIT courses at Fort Lee remains prohibited.

Graduation Information

Services at the ID Card office are now offered by appointment only.

• Schedule an ID card appointment online.

Customers with appointments at the Military Personnel Division (Reassignments, Transition Center, Retirement Services, and Personnel Services Branch), Finance Office or Transportation Office have priority. Walk-in customers in these areas will receive service as time permits.

Official passport appointments available Monday - Thursday. For scheduling, e-mail terry.e.parham.civ@army.mil or james.h.wilson34.civ@army.mil.

The Transition Assistance Program offers both virtual and in-person services. Schedule an appointment by emailing usarmy.lee.id-training.mbx.fort-lee-tap-center@mail.mil or calling (804) 734-6612 or (757) 550-1766.

Soldier Support Center

Those needing assistance can call 804-765-1550 or e-mail usarmy.lee.tradoc.mbx.leee-atcligig@mail.mil. Staff available Monday-Wednesday and Friday, 8:30 a.m. - 4:30 p.m., and Thursday, 1-4:30 p.m.

Inspector General's Office

All individuals, regardless of vaccination status, are required to wear a mask within military medical facilities, as outlined in General Order No. 1.

All clinics are open to beneficiaries. For medical assistance after hours, call the Nurse Advice Line at 1-800-874-2273. Those experiencing COVID symptoms should STAY HOME and contact their primary care provider for instructions. COVID test and vaccination appointments can be scheduled through Tricare Online or by calling the appointment line at 1-866-533-5242.

Visit the Kenner Army Health Clinic website for further details on services and hours of operation.

For in-person or telephonic legal assistance from the Client Services section, including for powers of attorney and notary services, make an appointment by calling 804-255-9379 between 8 a.m. - noon or 804-621-2027 from 1-4:30 p.m.

For Trial Defense Services, remote scheduling will be available Monday - Thursday, 9 a.m. - noon and 1-4 p.m., and Friday 9 a.m. - noon. Call 760-486-2725.

Legal Assistance Office

• Call 9-1-1 for all emergencies. For non-emergency assistance, call 804-734-7400.
• When and where possible, officers may conduct follow-ups for non-emergency reports by telephone. When responding in person, officers may ask the caller to step outside to talk and may be using/wearing additional protective equipment, such as gloves.
• The PMO Police Records office hours have been adjusted to Tuesdays, 8:30 a.m. - 3:30 p.m.
• Military Police Investigators will conduct fingerprinting for employment on Thursdays at Bldg. 9302 by appointment only. Call 804-734-6292 to schedule an appointment.

Police / Provost Marshal Office

Parents of students can visit the appropriate school district websites below for the most up-to-date information:

• Prince George County Public Schools
• Chesterfield County Public Schools
• City of Colonial Heights Public Schools
• City of Hopewell Public Schools
• Dinwiddie County Public Schools
• City of Richmond Public Schools

Contact Fort Lee’s School Support Liaison for additional assistance.

School Liaison Information

The Hazardous Waste facility and corresponding services are closed Fridays and available by appointment only Monday-Thursday. Call 804-734-3811 to schedule Hazardous Waste pickup or drop-off on post. More information here.

Brigade and battalion chaplains are continuing to provide religious training events for AIT students and faculty only. Regular chapel services for the rest of the community have resumed at full capacity. Individuals who are not fully vaccinated must wear masks..

The Family Life Center continues to provide counseling by appointment only (call 804-734-0968). RSO will continue to livestream or post pre-recorded messages and sermons on Facebook.

The latest updates are available at www.facebook.com/FortLeeReligiousActivities.

Religious Support Office

Army Traffic Safety Training Program (ATSTP) motorcycle classes are now being conducted at full capacity. Social distancing is required. More information here.

Fingerprinting services in support of security clearances are available Monday and Wednesday by appointment only until further notice. To schedule an appointment, call 804-734-1569 / 6066.

Security Office

Now open Wednesday and Friday, 9:30 a.m. - 2 p.m., and Thursday, 4:30-7 p.m. For the latest updates, click here or call 804-765-3312.

Open to the public Monday-Friday, 10 a.m. - 5 p.m., and Saturday, 11 a.m. - 5 p.m. All capacity limits have been lifted, however, individuals who are not fully vaccinated must wear a mask. Visits are encouraged to maintain social distancing.

U.S. Army Quartermaster Museum

Open to the public Monday-Friday, 10 a.m. - 5 p.m. No Saturday hours at this time. All capacity restrictions have been lifted, however, individuals who are not fully vaccinated must wear a mask. Visitors are encouraged to maintain social distancing.

U.S. Army Women's Museum

The Virginia Department of Veterans Service office, located in the Soldier Support Center, is open for in-person operations from 8 a.m. - 4:30 p.m. weekdays for virtual and in-person consultations and services, by appointment only due to current COVID-19 guidelines. Appointment requests can be made by calling (804) 734-7750 or online at www.dvs.virginia.gov.

Guest/family attendance at graduation ceremonies is now permitted; however, there is a 50-person limit whether the event is held indoors or outdoors. Guests at graduations are considered official visitors and must attest vaccination on DD Form 3150 or provide proof of a negative COVID-19 test NLT 72 hours prior to the visit.

Guests will not be permitted to interact with students at ceremonies because the potential for spreading COVID still exists. Training units will provide further instruction as to where and when visitation can occur after the ceremony, if permitted.

Unit leaders have been given the authority to establish pick-up locations away from the main body of students if a family is providing transportation for a Soldier taking leave.

Other family visits with students still enrolled in AIT courses at Fort Lee remains prohibited. Questions regarding applicability of this policy to a specific service member should be addressed to their chain of command.

General Order No. 1, as of March 4, 2022, gives school commandants/presidents the authority to approve off-post activities for Initial Military Training personnel, which includes AIT students. Sister service requests will be routed through the CASCOM Chief of Staff for CASCOM Commanding General approval.

Masks are not required for individuals who have been fully vaccinated; however, a 100-percent masking requirement is still in effect for all medical facilities on post. Individuals who have not been vaccinated are required to wear a mask in all administrative/customer service areas and outdoor settings where they will be in close proximity to other individuals. This mask requirement does not apply to military family housing.

Off post, personnel will continue to observe CDC guidance and state law regarding areas where masks should be worn, including within airports.

Not entirely. As of June 15, 2021, fully vaccinated Soldiers are the only population that have returned to the normal leave request process outlined in AR 600-8-10 and command policy. Unvaccinated service members are at higher risk for contracting the virus; therefore, they still need company commander approval for travel within 180 miles; battalion commander approval for travel between 180-300 miles; and brigade commander approval for over 300 miles.

Anyone traveling to or from a foreign country should expect proof of vaccination requirements and a restriction of movement or quarantine period. Testing for COVID exposure 3-5 days before departure or upon return to the U.S. also is mandatory. The recently published General Order goes into greater detail, and individuals planning travel outside of the U.S. are expected to review and be ready to comply with the requirements.

COVID-19, is a respiratory virus first identified in Wuhan, Hubei Province, China, in 2019. It was declared a pandemic on March 11, 2020. Reported symptoms include mild-to-severe respiratory illness with fever, cough and shortness of breath. In a high number of cases, the infected individual loses his or her sense of taste and smell. The virus attacks the lungs in humans. (Note: a pandemic is an outbreak that's spread out over several countries, an epidemic effects a limited geographical area.

All personnel should adhere to CDC guidelines on the preventing the spread of respiratory viruses like the flu and COVID-19. Prevention guidelines include:

1. Avoid close contact with people who are sick and stay at home if you are ill. Coordinate with your commander/supervisor for sick leave.
2. Avoid touching your eyes, nose and mouth.
3. Cover your cough or sneeze and throw tissue in trash when done.
4. Wash your hands often with soap and water for at least 20 seconds each time, especially after going to the bathroom, before and after eating, and after blowing your nose, coughing or sneezing.
5. Clean and disinfect frequently touched items or surfaces using household spray or wipes.
6. Following CDC guidance, community leaders are requiring unvaccinated individuals to wear cloth face coverings in public settings where social distancing measures cannot be maintained. Military personnel, DOD Civilians, contractors, retirees, family members and all other visitors to Fort Lee are required to follow guidelines on the use of face coverings per General Order 1. Instructions for creating homemade face masks and caring for them with regular cleaning is included in the links on this COVID-19 portal.

The procedure for reporting remains the same. Those experiencing symptoms should STAY HOME and contact their primary health care provider for instructions. Kenner beneficiaries can set up a COVID test appointment through Tricare Online (www.tricareonline.com) or by calling the appointment line at 1-866-533-5242, option 1. Unvaccinated individuals who believe they have been exposed to COVID-19 will be instructed to quarantine. Vaccinated individuals are not required to quarantine unless they are exhibiting symptoms of the virus. Individuals receiving the vaccine should note they are not considered immune to the disease until 14 days after their final shot.

According to the CDC, those who are ill with COVID-19 but not sick enough to be hospitalized should follow CDC guidance on how to reduce the risk of spreading their illness to others through isolation (avoidance of ALL human contact)

People who are mildly ill with COVID-19 are able to self-isolate at home. This means separating oneself from ALL individuals in the dwelling. If this is not possible, Fort Lee has set aside barracks space for this purpose. Civilian employees and service members must ensure they keep their supervisors/chain of command informed and receive guidance/assistance from them.

Others who are more seriously ill may require hospitalization. Severe illness may develop into pneumonia and can be fatal. "Recovery" from COVID-19 is typically verified by two lab tests with negative results conducted 24 hours apart.

Quarantine is when individuals or groups of individuals have been exposed to COVID-19 but are not yet ill. Quarantine involves separation from those who are healthy to prevent the spread of the virus.

Isolation is when an individual, or group of individuals are separated from healthy individuals to prevent the spread of a communicable disease. Individuals are selected for separation if they are infected or reasonably believed to be infected by COVID-19.

No. They do not pose a risk to others. The medical provider releases someone only after he/she meets the criteria of being free from fever and all other symptoms and they must have negative results from two consecutive lab tests conducted at least 24 hours apart.

Person-to-person transmission is believed to occur mainly via respiratory droplets produced when an infected person coughs or sneezes, similar to how influenza viruses and other respiratory pathogens spread.

There is evidence that suggests a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose or possibly their eyes. This is another reason why face coverings are proving effective, serving as a hinderance to instinctive face touching.

The COVID-19 virus is not stable in the environment, limiting the ability to survive and spread on surfaces. Therefore, precaution should be taken with frequently touched objects like shopping carts, fixtures in public restrooms, door handles in public buildings, etc. Frequent cleaning of these areas will lower the risk, but the best safeguard is handwashing with soap and water or hand sanitizer with at least 60 percent alcohol after touching high-contact surfaces.

Clean all “high-touch” surfaces, such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, etc. Use a household cleaning spray or wipe, according to the label instructions. Wash laundry thoroughly, to include jackets and coats. An important safety precaution is to avoid combining cleaning chemicals such as bleach and ammonia or rubbing alcohol as they can create toxic fumes that are potentially deadly. There is much more information on the CDC website.

Only the Department of Defense or service branches will release numbers of confirmed COVID-19 cases. Numbers of people in isolation, quarantine or possibly infected will not be released.

Free resources available for mental and emotional support include, but are not limited to, the following:

On-Call Duty Chaplain - 804-586-0924
National Suicide Prevention Lifeline - 1-800-273-8255
Suicide Prevention Lifeline Website
Center for Mind-Body Medicine
Kindness Meditation
Substance Abuse
Substance Abuse - CDC