Novel Coronavirus Facts:

The 2019 novel coronavirus, or 2019-nCoV, is a new respiratory virus first identified in Wuhan, Hubei Province, China. The novel coronavirus is a new virus and part of a large group of viruses that infect people and while normally causing a mild respiratory disease - such as the common cold - it can potentially be deadly. Signs and symptoms of this coronavirus illness include fever, cold spells, cough, difficulty breathing, chills and muscle pains. Be advised that this is cold and flu season, and the coronavirus shares similar symptoms to both these illnesses.

  • Person-to-person spreads mainly via respiratory droplets produced when an infected person coughs or sneezes, similar to how influenza and other respiratory pathogens spread.
  • Symptoms may appear 2-14 days after exposure
  • No vaccine or treatment but current mortality rate is low
  • Recovery for average healthy adult is 7-14 days


Preventive Measure Tips/Guidelines:

There are simple everyday preventative actions to help prevent the spread of respiratory viruses:

• Avoid seasonal influenza by getting your annual influenza shot from your healthcare provider.

• Avoid close contact with people who are sick.

• Avoid touching your eyes, nose and mouth with unwashed hands.

• Stay home while you are sick.

• Wash your hands often with soap and water for at least 20 seconds OR use alcohol-based hand sanitizer.

Notable Updates

April 8 - Beneficiaries who use military pharmacy encouraged to switch

FORT KNOX, Ky, April 8, 2020 – Beneficiaries who get their prescriptions at a military pharmacy are encouraged to switch their prescriptions to home delivery or retail. If there is a decrease in service at your military pharmacy due to COVID-19, beneficiaries may be temporarily required to switch their prescriptions to home delivery or retail.

The best option is switching your prescription to home delivery. This will enable beneficiaries to receive up to a 90-day supply of most medications. Co-payments apply.

If you have a medication supply of 14 days or less, you may want to switch to a retail Network pharmacy.

Beneficiaries can get up to a 90 day supply of most medications. Co-payments apply. Please check with your network pharmacy provider about medication availability and co-payments.

What beneficiaries can do?
• Call your MTF pharmacy refill line to check for changes to service offerings, closures, and resumption of services:
• Call ExpressScripts at 877-363-1303 or visit to switch your prescription to Home Delivery.
• Call your retail network pharmacy and ask them to call you MTF to transfer your medication or call your provider for a new prescription.
• Find a retail network pharmacy:
• If you don’t have any refills remaining, call your provider to send a new prescription to either the ExpressScripts TRICARE Pharmacy Home Delivery or your network pharmacy.
Determine your medication coverage and copayments here:


April 8 - Effective immediately, all Department of Defense civilian employees currently working or living on the installation are granted temporary Exchange and Commissary privileges. Patrons will be required to present a Common Access Card when asked. These individuals are not authorized to purchase alcohol, tobacco or military issue/uniform items. As a reminder, the Commissary is open from 9-10 a.m. for active-duty Soldiers and their Family members and from 10-11 a.m. for those 60 and older or in other "high-risk" health categories. The Commissary now features self-bagging lanes for expedited checkout and the Exchange is offering curbside pickup.

Steps for Exchange curbside pickup:

1. Place your order online at…/KY/Ft%20K…/Ft-Knox--1072010, the same way previously done for In Store Pickup. Be sure to log in and select Fort Knox Main Store.

2. Customers will receive a text message when their order is ready and notification that curbside pickup is available

3. Customers can choose to go into Customer Service to pick up their order or curbside pickup

4. For curbside pickup, park in a designated parking spot, call or text the phone number on the sign and within 5-10 minutes the order will be brought to the vehicle.

For Commissary hours of operation, visit:

For Exchange hours of operation, visit:


April 8 - As a precautionary measure to prevent the spread of COVID-19, and to provide protection to our Soldiers, the Army is allowing Soldiers to temporarily wear masks. We ask that all leaders and Soldiers use good judgment. Leaders will support any Soldier who wants to wear a mask indoors or outdoors while in uniform. Soldiers should not wear masks featuring printed wording; profanity; or racist/demeaning/derogatory logos, script or imagery. Leaders must use their best judgment when it comes to color, fit and design of face masks and approach this as a force protection issue.


April 7 - Fort Knox AAFES closures on April 12

With the exception of the Wilson Express and Burger King, all AAFES facilities will be closed Easter Sunday, April 12.
*Wilson Express - open 8 a.m. to 6 p.m.
*Burger King - open 11 a.m. to 5 p.m.



The Fort Knox Exchange already offers Buy Online, Pick Up In Store, and starting today, April 7, during the COVID-19 pandemic, those orders will also be available for customers to be picked up curbside, with no-contact pickup.  Customers will be informed that their vehicle license plate will be recorded to validate pick-up; no other information/signature will be required. 

Steps for curbside pickup:

1. Place your order online at, the same way previously done for In Store Pickup. Be sure to log in and select Fort Knox Main Store.

2. Customers will receive a text message when their order is ready and notification that curbside pickup is available

3. Customers can choose to go into Customer Service to pick up their order or curbside pickup

 4. For curbside pickup, park in a designated parking spot, call or text the phone number on the sign and within 5-10 minutes the order will be brought to the vehicle.


April 6 - Department of Defense Guidance on the Use of Cloth Face Coverings


April 6 - The Fort Knox Religious Support Office is offering a unique and safe way to enjoy in-person Easter worship -- a drive-in style non-denominational Easter Service. The event, which will be held in the LTG Timothy J. Maude Complex parking lot starting at 7:30 a.m. April 12, will feature a message, prayers and readings from post chaplains; contemporary and traditional live music; and communion, which will be given individually as each vehicle arrives. There will be directional signs posted from the Chaffee (Main) Gate to the event location. Attendees will stay in their vehicles and tune their radios to 100.1 FM to listen. The event will also be streamed live on the Fort Knox RSO Facebook page. The general public is welcomed to attend. Event parking will open at 7 a.m. For more information, call 502-624-5255.



The ID card changes referenced in the April 3 announcement are not yet finalized and are pending further review and approval.  Additional information will be forthcoming.  In the meantime, those with questions should call 502-624-1526.


April 3-Notice of increased activity at Brandenburg Gate

Those entering and exiting Fort Knox through the Brandenburg Gate may notice additional equipment staged near the gate.  This is not a cause for alarm, as Fort Knox personnel are only conducting exercises as part of prudent planning and preparation scenarios, should the installation be directed at a future point to operate at Health Protection Condition (HPCON) level "DELTA."

To be clear, no new changes to gate access procedures have been instituted.  As always, should changes to installation operations and processes be made, that information will be made available as soon as possible.


April 3-Changes to Fort Knox DEERS/ID Cards facility operations

In support of social distancing measures, DMDC is making temporary changes to ID card issuing procedures for expired/or about to expire cards.  New procedures will be available through Aug. 31

  • CACs expiring within 30 days may be replaced at a RAPIDS ID Card office.  Please schedule an appointment online at or call 502-624-1526.


  • CACs expiring within 30 days are eligible to have the CAC Public Key Infrastructure (PKI) certificates updated remotely to allow continued use of the CAC for network logon and other logical access through Aug. 31. 
    • For self-service, visit ID Card Office Online at  
  • An expired CAC may be used for access to benefits through Aug. 31 if the cardholder’s affiliation and eligibility for benefits have not changed. However, for network logon and other logical access, the CAC’s PKI certificates must be renewed.
  • Army and DoD Contractors whose CACs will expire soon must request that their period of eligibility be extended in the Trusted Associate Sponsorship System (TASS). They should contact their Contracting Officer Representative (COR) or Trusted Agent (TA) to request this extension.
  • Uniformed Services ID Card for military family member and military retiree cards that expired on or after Jan. 1, 2020 are authorized for continued use through Aug. 31 if the cardholder’s affiliation has not changed.

Call 502-624-1667 for additional information.


April 1 - Statement from the Fort Knox senior commader on the public release of COVID-19 cases

"While Fort Knox announced last week that there were two cases in which civilian employees tested positive for COVID-19, the Department of Defense has since determined that such information will not be publicly reported at the unit, installation or combatant command levels.  Installations will, however, continue to work with local community health officials to share information on any installation cases. 

The reason for this change is simple, yet important across the entire DoD enterprise. It boils down to "readiness."  As U.S. Defense Secretary Mark Esper recently said, disaggregated numbers stand to reveal information about where we may be affected at a higher rate than other places.  As such, to maintain the readiness of our strategic deterrence and strategic response forces, we're protecting that information from public release and falling into the hands of adversaries. 

This is about doing our best to balance transparency with operations security, or OPSEC.  What will not change is our commitment to providing updates in a timely manner on any changes to our operations and processes.  We want to eliminate any unnecessary confusion, and more importantly, keep our community safe."



As previously stated, this individual did test positive for coronavirus OC43, commonly referred to as the common cold. However, a COVID-19 test was also administered, and as reported by the Fort Knox commanding general during last nights virtual address, Fort Knox Preventive Medicine has confirmed that the results came back as negative.
March 31 -Steps to request AER Assistance from Fort Knox AER office:
1.) Obtain required AER Forms: AER Form 101 Application, AER Form 57 Budget worksheet, AER Form 575 EFT from
2.) Gather ALL Supporting Documents related to the request
3.) Call Fort Knox AER staff member for instructions to proceed:
 (502) 552-1416 or (502) 552-0430

HR - Work/Leave Flexibilities

Situations are handled on a case-by-case basis. Please get with your supervisor or commander for guidance.


Please click the following links for leave and telework information:



Left to individual commands.


Fort Knox Community Schools buildings to be closed to students through April 5; Online learning starts March 19

The Department of Defense Education Activity Americas Region and Fort Knox leadership are following Kentucky Governor Andy Beshear’s recommendation Thursday, March 12 to close in-person classes for at least the next two weeks, beginning Monday, March 16.

Here is a list of the changes:

  • DoDEA school buildings at Fort Knox, Kentucky, are closed to students. This action is being taken as a prudent measure to prevent the spread of the coronavirus (COVID-19). At this time, students should not report back to school until Monday, April 6. Staff will report at the usual time to begin online training.
  • All school extracurricular activities are canceled/postponed. This includes, but is not limited to, all scholastic and athletic competitions, sports practices, music/drama/arts performance, school trips and any other extra-curricular activities. Additionally, this includes outside groups that meet at our schools.
  • Thursday, March 19 students began receiving assignments. Students will be expected to complete online learning assignments and/or work packets as assigned by their classroom teachers. School principals and teachers sent out additional information related to this expectation by Tuesday, March 17. 
  • Monday, March 30 to Friday, April 3 spring break takes place.  No student or staff attendance.

We recognize the hardship this decision places on many families but believe it is in the public’s best interest if it means we can contribute to protecting our students as well as the community’s health and well-being. 

We appreciate the patience and understanding of our students’ parents as they support our efforts to maintain continuity of education. We have plans in place at the district and school-level, and DoDEA headquarters is committed to providing schools with all the resources necessary.  The district will review conditions and publish an update each Friday by 5 p.m. on the local school web pages.

The following website serves as DoDEA’s official source for information on COVID-19, highlighting associated impacts as well as response and prevention efforts: Please continue to visit this website for updates.

Also, we ask families to continue following the COVID-19/coronavirus guidelines as shared by the Centers for Disease Control and Prevention (CDC) that are posted on its website: These include monitoring family members’ health for flu-like symptoms and reaching out to a local health provider if these symptoms occur.

Please know that this is a unique situation for DoDEA schools and our Army, Commonwealth and nation. We do not yet have all the answers but are committed to communicating with the Fort Knox Community Schools family as frequently and openly as possible. DoDEA and Fort Knox leadership will continue to coordinate closely to ensure accurate and timely information is available and to encourage all appropriate measures to help prevent the spread of the virus.

Learn more about DoDEA at their respective websites:

Van Voorhis Elementary School

Kingsolver Elementary School

Scott Intermediate School

Fort Knox Middle High School

Impacted Services

Directed Closures

The Fort Knox Senior Commander has directed that the following activites cease operations as a prudent preventative measure to limit the spread of Coronavirus (COVID-19).
  • All playgrounds, playing fields (e.g. soccer and football) and basketball courts
  • Wilson Road Starbucks
  • Fort Knox physical fitness centers (Gammon, Natcher, Otto, Smith) - Closed until further notice.
  • Fort Knox Community Schools (DoDEA)
  • DFMWR headquarters will be closed until further notice. If you have any questions please email us on the website at and we will answer as soon as possible.
  • Parent Central Services
  • Leisure Travel will no longer be conducting business over the phone or email and will be closed
  • Camp Carlson-all events scheduled at the lodge are canceled through May 31, 2020
  • Army Community Service (ACS) effective March 26, 2020
    • Fort Knox Army Community Service (ACS) located in Bldg 1477, Eisenhower Ave, is closed until further notice.  All services have ceased with the exception of Army Emergency Relief and victim advocacy for victims of domestic violence. 
    • The following critical services will be provided telephonically:  
      • Army Emergency Relief (AER): Call 502-552-0430 or 502-552-1416, Monday-Friday, 8 a.m. - 4 p.m.  For assistance after regular duty hours, call 877-272-7337.
      • Victims of domestic violence: Call 502-888-5796, Monday-Friday, 8 a.m. - 4 p.m..  A Domestic Violence Call Center is available 24 hours a day at 1-855-827-0400. 
  • All CYS instuctional programs will close until further notice.
  • Devers Middle School & Teen Center
  • Chapel Child Care
  • Child Development Center
  • Family Child Care (FCC) Provider Homes
  • School Age Center
  • Patton Museum
  • Anderson Aquatics Center
  • Barr Memorial Library
  • Houston Bowling Center and Strike Zone
  • Long Recreation Center
  • Intramurals
  • Samuel Adams Brewhouse
  • Lee's China Bistro
  • Saber & Quill and Fiddler's Green
  • Automotive Skills and Service Center
  • Hansen Frame Shop
  • Hansen Consignment Shop
  • Equipment Checkout Center - payments may be placed in drop box or made online (via WebTrac) or by calling 502-624-2314. No equipment rentals or new fencing installations.
  • Fort Knox Tax Center - PLEASE NOTE: The federal filing date has been extended to July 15.
  • Yoeman Hall Barber Shop
  • Fort Knox Passport Processing Office
  • Patriot Commons
  • GNC
  • Enterprise Car Rental

Canceled Services/Activities

  • All Fitness classes until further notice
  • All fitness center saunas until further notice
  • Right Arm Night at Fiddler's Green
  • Qualified Recycle Program Customer Appreciation Day on Apr. 23
  • All Sexual Assault Awareness and Prevention Month events in April to include the golf scramble
  • Monthly Fort Knox Retirement Ceremony on Apr. 24
  • SFL-TAP employer/hiring events, transition talks on May 12 and 13
  • All movies at Waybur Theater
  • Safety Office cancelations:
    • Basic Rider Course and Advanced Rider Course until further notice
    • Sports Rider Course until further notice
    • Intermediate Drivers Training Course until further notice
    • Remedial Drivers Course until further notice

Reduced Services/Hours

  • Legal Assistance is now closed and working remotely. Wills, Notaries, or Power of Attorney services are not offered at this time. Attorney consultations are by appointment and will be conducted telephonically. Please call (502) 624-2771, leave a message, and a Paralegals will call back. Or you can email
  • AAFES Hours of Operation changes:
    • Main Store: Monday-Saturday: 9 a.m. - 6 p.m., Sunday: 10 a.m. - 6 p.m.
      • Curbside pickup: Monday-Saturday: 9: 30 a.m. - 5:30 p.m., Sunday: 10:30 a.m. - 5:30 p.m.
    • Food Court:
      • Starbucks - Monday-Friday: 8 a.m. - 4 p.m., Saturday-Sunday: 8 a.m. - 3 p.m.
      • Qdoba - Monday-Friday: 11 a.m. - 6 p.m, Saturday-Sunday: 11 a.m. - 5 p.m.
      • Charley's - Monday-Friday: 11 a.m. - 6 p.m, Saturday-Sunday: 11 a.m. - 5 p.m.
      • Popeye's - Monday-Friday: 11 a.m. - 6 p.m, Saturday-Sunday: 11 a.m. - 5 p.m.
      • Subway - Monday-Friday: 10 a.m. - 6 p.m, Saturday-Sunday: 11 a.m. - 5 p.m.
    • Subway Wilson: Monday-Friday: 9 a.m. - 6 p.m., Saturday-Sunday: 11 a.m. - 5 p.m.
    • Burger King: Monday-Friday: 8 a.m. - 5 p.m., Saturday-Sunday: 10 a.m. - 5 p.m.
    • Taco Bell: Monday-Friday: 10 a.m. - 6p.m., Saturday-Sunday: 11:30 a.m. - 4:30 p.m.
    • Wilson Express: Monday-Friday: 5:30 a.m. - 11 p.m., Saturday: 7 a.m. - 11 p.m., Sunday: 7 a.m. - 10 p.m.
    • Chaffee Express: Monday-Friday: 7 p.m. - 8 p.m., Saturday: 9 a.m. - 8 p.m., Sunday: 11 a.m. - 8 p.m.
    • Mini Mall Express: Monday-Friday: 6 a.m. - 8 p.m., Saturday-Sunday: 9 a.m. - 7 p.m.
    • Military Clothing Store: Monday-Friday: 10 a.m. - 5 p.m., Saturday: 11 a.m. - 4 p.m., Sunday: Closed
    • Class Six: Monday-Saturday: 10 a.m. - 6 p.m., Sunday: 12 - 6 p.m.
    • Optical Center is open for phone call assistance with ordering contacts and glasses with prescriptions and repairs/replacement glasses from 12 p.m. - 3 p.m. Monday, Wednesday and Friday. Please call 502-799-1672 for assistance.
  • AAFES Hours of Operation changes effective April 18:
    • Wilson Express: Monday-Friday: 6 a.m. - 10 p.m., Saturday: 8 a.m. - 11 p.m., Sunday: 8 a.m. - 10 p.m.
    • Mini Mall Express: Monday-Friday: 7 a.m. - 7 p.m., Saturday-Sunday: 9 a.m. - 7 p.m.
    • Subway Wilson: Monday-Friday: 10 a.m. - 6 p.m., Saturday-Sunday: CLOSED
    • Burger King: Monday-Friday: 10 a.m. - 5 p.m., Saturday-Sunday: CLOSED
    • Taco Bell: Monday-Friday: 10 a.m. - 6 p.m., Saturday-Sunday: CLOSED
    • Military Clothing Store: Monday-Friday: 10 a.m. - 5 p.m., Saturday-Sunday: CLOSED
  • Cantigny Dining Facility - To-go meals only. NOTE: Soldiers are required to keep six-foot distance between each another while in line
  • Soldier Actions Branch is currently not in the office but teleworking with limited staff.  Please submit all requests, paperwork, questions, or concerns pertaining to Soldier actions or reassignments to the mailbox: 
  • ID Card Branch will reduce staff in an effort to limit the risk of exposure to COVID-19.
  • Soldier Readiness Branch will reduce staff in an effort to limit the risk of exposure to COVID-19.  
  • Transition Services Branch will reduce staff in an effort to limit the risk of exposure to COVID-19.  
  • Brandenburg Gate's outbound-only hours of 3-6 p.m. Monday-Friday will be suspended temporarily due to low traffic volume and increased demands on the Directorate of Emergency Services. 
  • Fort Knox Commissary
    • From 9-10 a.m. (all weekdays), Soldiers in uniform (accompanied by thier spouse if desired) will be the only patrons permitted in the Fort Knox Commissary.
    • From 10-11 a.m. (all weekdays), authorized patrons 60 years of age and older will be the only patrons permitted in the Fort Knox Commissary.
    • After 11 a.m. (all weekdays), all other patrons (to include Soldiers in uniform and patrons 60 years of age and older) are permitted to shop in the Fort Knox Commissary.
  • Main Exchange Barber Shop - open to Soldiers (active duty, National Guard and Reserves) only. Soliders are assisting with screening customers at the doors with a public health questionaire and to ensure only Soldiers are being assisted
    • Monday-Saturday: 9 a.m. - 5 p.m.
    • Sunday: 11 a.m. - 4 p.m.
  • Mini Mall Barber Shop - open to Soldiers (active duty, National Guard and Reserves) only. Soliders are assisting with screening customers at the doors with a public health questionaire and to ensure only Soldiers are being assisted
    • Monday-Friday: 8 a.m. - 5 p.m.
    • Saturday-Sunday: CLOSED
  • MWR Accomodations - Not accepting rent payments in person. Rent can be paid by phone or drop box.
  • Armed Forces Bank - Drive thru service only. Lobby is closed until further notice.
  • Abound Credit Union - Drive thru service open. Lobby is closed but appointments can be made on a case by case basis.
  • Equal Employment Office - temporarily suspended conducting in-person advisory services and intake interviews.
  • Religious Service Operations Status
    • Catholic Mass: See Arch Bishop Broglio's guidance - Facebook page:
    • Chapel Next: Live streaming on Facebook Live on Sundays at 9 a.m. - Facebook page "Chapel Next Fort Knox Community"
    • Gospel Service: Live streaming on Facebook Live on Sundays at 11:30 a.m. - Facebook page "Gospel Fellowship Fort Knox Community"
    • Gospel Service conducts Wednesday night Bible Study on Zoom
    • Samoan Sercive: No live streaming
    • Traditional Service:, no live streaming
    • Club beyond: All events on Zoom
    • All RE programs: most events live streaming available, contact the POC
    • Fort Knox Catholic Youth Group and Fort Knox CWOC are using ZOOM to meet
    • All OCF (Officer Christian Fellowship) is on ZOOM
  • Army Substance Abuse Program
    • Drug Testing Program: 
      • All services remain available, with the exception of closure on Monday Mar. 30
      • Next UPL certification course currently scheduled for April 14-16
      • Next UPL re-cert currently scheduled for May 19
      • Phone number:  502-624-7119 or 502-624-8368
    • Civilian Employee Assistance Program: 
      • All EAP support services remain available, though in effort to reduce foot traffic to maintain social distancing we request that face-to-face appointments be scheduled over the phone.  All other inquiries about services or support should be made over the phone (number below)
      • All Personal Readiness, Drug Free Workplace, and other group trainings have been postponed until 1 May
      • Primary phone number:  502-624-8361.  (Alternate numbers are 502-624-5679 or 502-624-7031)
    • Suicide Prevention Program:
      • All group trainings postponed until at least mid-April
      • Phone number:  502-624-7374
      • Soldier and civilians should utilize the available behavioral health or employee assistance services for individual distress.  Resources can be located in the Fort Knox Community Resource Guide:
      • National Suicide Prevention Lifeline:  1-800-273-TALK (8255) 24/7, free and confidential support for people in distress, prevention and crisis resource for you or your loved ones
      • In emergencies, dial 911, or report your local emergency room
    • Risk Reduction Program:
      • All Unit Risk Inventories (URIs) postponed.  Commanders can call to schedule future dates
      • Commander’s Risk Reduction Dashboard training and access can be scheduled by calling the phone number below.  Social distancing will impact traditional training formats
      • Risk Reduction reports and desk sides can be performed virtually upon request
      • Phone number:  502-624-7374
    • Prevention Coordination (Alcohol/Drug Awareness):
      • The Alcohol and Drug Abuse Prevention Training (ADAPT) / PFL (Prime for Life) classes (for Soldiers and DA Civilians) scheduled on March 25-26 have been cancelled, and will resume April 29-30.  Please call to sign-up for the next class
      • All group training, including Personal Readiness and Alcohol/Drug awareness and prevention training, will be postponed until at least mid-April
      • ASAP remains available to answer general alcohol / drug questions
      • Commander’s should still refer to ADAPT for all alcohol/drug related incidents including drug positives (phone number below), and, refer Soldiers to the Substance Use Disorder Care Clinic (SUDCC) at 502-626-9891/9892/9885 or 9884 within five days of alcohol/drug incidents or drug positives
      • Phone number:  502-624-7374
    • Commander’s Ready and Resilient Council (CR2C):
      • All in-person CR2C-related workgroup meetings should be virtual, or re-scheduled
      • CR2C Work Groups and Unit Readiness Team leads are working on-the-ground functions to support their populations
      • April 27 CR2C meeting may be postponed
      • Phone number: 502-624-5679

For the most up-to-date information on Fort Knox FMWR programs and activities, CLICK HERE.


How can we help to prevent the spread of COVID-19 in the workplace and quarters?

Watch the Fort Knox Preventive Medicine illness prevention video HERE

I have flu-like symptoms, but my physician said I’m not going to be tested for COVID-19. Could someone explain the reason why? Sure, I may not have recently traveled to a high-risk country, but it’s conceivable that I contracted COVID-19 while shopping i

At this time, many of the labs are being overwhelmed and are using up testing kits, many times on patients who did not meet criteria for testing. Some labs have even run out of their limited supply of testing kits. To that end, it has been recommended that we limit testing to those with the highest acuity of medical conditions to better guide medical care. Most individuals infected with COVID-19 have only mild or moderate symptoms and the knowledge of whether they have it or not will not make a difference in their medical treatment or quarantine/isolation status.

What changes have been made in the procedures for getting refills and new prescriptions at Binter Street Pharmacy?

Due to the health concerns regarding COVID-19,there is no waiting permitted in Binter Pharmacy’s lobby. Instead, patients will sign up for Binter’s text message system when they drop off their prescription and will receive a text when their script is ready for pick-up. This is all in an effort to promote social distancing, as advised by the Centers for Disease Control and Prevention.

Additionally, IRAHC pharmacies relaxed the refill days-supply limitations on all NON-CONTROLLED SUBSTANCE medications from75% to 90% of days-supply used before a patient can request a refill. So, if a patient gets a 90-day supply of medications, previously they could only refill the scrip once 68 days of the medication therapy had passed (75% of the days-supply). During this COVID-19period, patients can refill as early as 45 days (50% of the days-supply) into their medication therapy. This should allow for patients to get the medications they need while practicing social distancing.

What is IRAHC’s plan to treat positive COVID-19 cases while keeping its staff and other clinic visitors safe?

COVID-19,unless it requires actual hospitalization, does not require specialized treatment, we only treat the symptoms. At this time, IRAHC has come up with a plan to segregate those with symptoms consistent with COVID-19 from the other patients. IRAHC has started screening all employees and beneficiaries entering the clinic. If any visitor meets the COVID-19pre-screening criteria, they will be issued a mask and directed to a separate isolation area for additional screening.

How often is the Commissary getting shipments in? It seems that they’re still out of a lot of items. Also, are customers really being policed regarding items that have quantity limits?

We get shipments every day except Sunday. However, as with our counterparts in the surrounding communities, the demand on select toiletry and cleaning items are making them very difficult to keep in stock. We're doing everything in our power to order more of these items and we've also instituted restrictions on how many of these items can be purchased by an individual, but currently, supply simply isn't keeping up with demand.

What number should I call at IRAHC for flu-like symptoms?

You can reach IRAHC at 502-626-9997 or 800-493-9602. Or, you can callTricare Nurse Advice Line at 800-874-2273 or Public Health at 502-457-1690.

How does Knox Hills handle work orders, be it routine or emergency, for homes in which there are residents in quarantine?

Knox Hills will continue to respond to all emergency service requests. Urgent service requests will be evaluated on a case-by-case basis. Routine work orders will be suspended until the home is no longer in quarantine state. All quarantined homes are marked as such in our Yardi database. Technicians have been provided with additional protective equipment to utilize when working in quarantined homes including gloves, suits, respirators, and face shields. This equipment is utilized to ensure the safety of the family and our Knox Hills team members. Additionally, we are requesting appropriate social distancing is observed whenever a technician is working in a quarantined home to help ensure the safety of residents, families, and our team members.

Should I avoid large crowds?

It is advisable to avoid large crowds and close contact with individuals, as these are prudent steps to help curb further spread of viruses. Generally speaking, people are at low risk if they’re not within 6 feet of people for prolonged periods of time.

Where can we find out the most up-to-date information as this virus evolves?

The CDC is a great source for information, and they have been updating their coronavirus pages at least daily. Additionally, if there is important information for Fort Knox to update you on, we’ll push that our via our Fort Knox communications mediums. Units meanwhile are continuing to receive updates via operations channels on processes/procedures to follow.

What should I do if I think I have the coronavirus or if I think a family member has it?

Call your local health care provider immediately and prior to physically going to a medical treatment facility, as there are certain protocols that will dictate appropriate next steps. This could even mean that a physician may go to your house if you live on post.

Will Fort Knox provide masks to Soldiers, Family members and employees?

Not at this time. Only health care providers and certain patients willreceive masks (N95).

If reporting to a health care professional, is there anywhere specific I should go?

Employees should report to their regular primary care provider unless otherwise directed or during an emergency. There is no requirement to utilize any particular health care system.

What do employees do if their command has closed their facility?

Employees should contact their supervisors as they may be required to report to an alternate duty location.

In the event of Coronavirus-19 cases in the community, specifically on post, will there be help with receiving groceries and necessities? I’d like to help people get their needed items if they are being quarantined.

A good course of action is for people to contact the Fort Knox Red Cross at 502-624-2163 for information on how to register as a volunteer. Now – as it pertains to our Soldiers – that will be largely be addressed by their units to ultimately help with that process. If it’s a DA civilian living on post, it still falls to his or her organization to assist. Additionally,for anyone living on post who has been instructed by health care officials off post to self-quarantine, please be sure to contact Fort Knox Preventive Medicine at 502-624-6236. It’s important they have visibility.

What else can managers and employees do to prevent the spread of COVID-19?

Managers and employees are encouraged to practice “social distancing” by limiting the amount of direct contact employees have with each other and the public at large. Canceling or postponing social gatherings, conducting meetings electronically instead of in person, planning for liberal work leave policies,and encouraging good personal hygiene can all help to limit the amount of physical contact and the spread of infection.

Are you checking people at the gate? (i.e., to see if they have been to a level 3 restricted country in the last 14 days)

No. However, we request that all people who are sick stay at home. The bottom line is we don’t want to spread sickness, whether it’s the flu or coronavirus. Additionally, everyone has a obligation to self-report if they’ve recently been to destinations where there are widespread and sustain transmissions.

If a coworker contracts coronavirus, what is the procedure for those who work in the same area as infected person?

A prudent step is to have all surfaces cleaned using a product that kills viruses and bacteria. A list of those types of products can be found on the CDC website. And be sure to use gloves. Additionally, it’s possible that individuals who’ve worked with and been in close physical contact with the individual may need to self-quarantine as an appropriate safety measure. Those with any questions in this regard should immediately call Preventive Medicine at 502-624-6236 for further instruction.

How can I manage anxiety during the Coronavirus Pandemic?

ManagingAnxiety and Stress during COVID-19 Outbreak

Both the Centers forDisease Control and Prevention (CDC) and the World Health Organization (WHO) agree that the outbreak of coronavirus disease2019 (COVID-19) may be stressful for people. Fear and anxiety about a diseasecan be overwhelming and cause strong emotions in adults and children. We allhave been coached to use social distancing which is a physical preventionmeasure to keep people from interacting closely or frequently enough to spread thevirus. The Suicide Prevention Programwith the Fort Knox Army Substance Abuse Program would like to provide some mentalhealth considerations given by the CDC and WHO that could ease our anxiety andstress during the COVID-19 Outbreak.

1. Avoid watching, reading or listening to news thatcauses you to feel anxious or distressed; seek information mainly to takepractical steps to prepare your plans and protect yourself and loved ones. Seekinformation updates at specific times during the day once or twice. The suddenand near-constant stream of news or social media reports about an outbreak cancause anyone to feel worried. Get the facts. Gather information at regularintervals, from WHO, CDC website and the Fort Knox’s homepage, in order to helpyou distinguish facts from rumors.

2. Takecare of your body. Take deep breaths, stretch, or meditate. Try to eat healthy,well-balanced meals, exercise regularly, get plenty of sleep, and avoid alcoholand drugs. Make time to unwind. Try todo some other activities you enjoy.

3. Stay connected; even during our time of limited physical social contact,we can stay connected via text, e-mail, social media, personal video conferenceapps and telephone.

4. If you or your loved ones experience symptoms of extremestress—such as trouble sleeping, problems with eating too much or too little,inability to carry out routine daily activities, or using drugs or alcohol tocope—speak to a health care provider or call the National Suicide PreventionLifeline Toll-Free (English): 1-800-273-TALK (8255) or Toll-Free (Española):1-888-628-9454

Additional Resources:,, and

Common PCS and Travel Authorities for Soldiers, DA Civilians, and Eligible Family Members

Common PCS and Travel Scenarios for Soldiers, DA Civilans, and Eligible Family Members

Archived Updates

March 30 - Senior Fort Knox mission partners to provide COVID-19 virtual address March 31

Maj. Gen. John Evans Jr., commander of U.S. Army Cadet Command and Fort Knox; Maj. Gen. Terrence McKenrick, commander of First Army Division East; Maj. Gen. Frank Muth, commander of U.S. Army Recruiting Command; Maj. Gen. Joseph Calloway, commander of U.S. Army Human Resources Command; Col. Rodney Honeycutt, chief of staff of 1st Theater Sustainment Command; and Col. CJ King, Fort Knox garrison commander, are scheduled to discuss their respective command's COVID-19 approaches and response measures taken to date during a virtual address from 6-7 p.m. (EDT) Tuesday, March 31.

This particular forum will not feature updates on MEDDAC-related COVID-19 updates, nor is it intended to address the commands' operations being conducted on behalf of the total Army force.  Instead, it will be installation and workforce focused.

To watch, visit the following YouTube link: Those wishing to submit questions may do so in advance via in the comments section at the aforementioned link or by emailing between now and noon March 31.  Questions may also be submitted during the virtual address on the live feed.

NOTE 1: Computers NOT on the government network must be used to access the YouTube link.

NOTE 2: Similar question may be grouped together, and every effort will be made to answer as many questions as possible during the allotted time.


March 28 - Second Fort Knox employee tests positive for COVID-19

Fort Knox, Kentucky – Fort Knox Preventive Medicine was informed today by the Lincoln Trail District Health Department of a Fort Knox civilian employee who tested positive for coronavirus (COVID-19), marking the second such instance for the Army post in as many days.

This individual is a Hardin County resident who is being treated at Hardin Memorial Hospital in Elizabethtown.

Fort Knox Preventive Medicine and LTDHD officials are conducting contact investigations as part of efforts to reduce the spread of the virus. Contacts will be notified as soon as identified. Those not contacted are considered as having no more risk than the general public at this time. 

Fort Knox officials are continually assessing the situation and implementing prudent measures to help prevent the spread of the virus. The community is reminded to adhere to social distancing standards, stay home if feeling sick, thoroughly and frequently wash their hands, cover their mouth and nose when coughing and sneezing, and clean and sanitize frequently touched surfaces.


March 28 - All playgrounds, playing fields (e.g. soccer and football) and basketball courts on Fort Knox are off limits until further notice.


March 27 - Fort Knox employee tests positive for COVID-19

The Lincoln Trail District Health Department received confirmation today of a positive coronavirus (COVID-19) case in Hardin County. While not a Fort Knox resident, this person is a civilian employee here.

Fort Knox Preventive Medicine and LTDHD officials are conducting contact investigations to identify any contacts the individual has had.  This action is part of an overall effort to reduce transmissions.  Contacts will be notified as soon as identified. Those not contacted are considered as having no more risk than the general public at this time.  

Installation officials are monitoring the situation and working closely with local and state health department officials on prevention and response efforts. Additionally, Fort Knox leaders continue to provide the community with up-to-date information on appropriate measures to prevent potential spread of the virus.

As a general public announcement, anyone who develops a fever, cough, shortness of breath or weakness is advised to contact his or her primary care provider for additional instruction. Fort Knox Ireland Army Health Clinic’s appointment line is 502-626-9997.  IRAHC beneficiaries may also call the TRICARE Nurse Advice Line at 1-800-TRICARE (874-2273), Option 1. Kentucky residents without a primary care physician should call the Kentucky Cabinet for Health and Family Services COVID-19 Hotline at 1-800-722-5725 for additional guidance.

Additional Fort Knox-related information on helpful resources and impacts associated with COVID-19 can be found at:

NOTE: This case is not related to the March 18 and 19 announcements of a Fort Knox civilian employee whose COVID-19 test results remain pending.


March 27 - Ireland Army Health Clinic Amends Services Amidst COVID-19 Preparedness

In the interest of safe patient care and limiting exposure risk for beneficiaries and medical professionals, many Ireland Army Health Clinic services will be unavailable beginning March 30, until further notice, while others will switch to a virtual appointment setting. The clinic is dedicated to providing our beneficiaries with safe care and up-to-date information. We encourage all beneficiaries to follow us on Facebook or Twitter at Ireland AHC for updates.
All routine appointments will be canceled in Chiropractic, Optometry, Audiology, and Allergy. Mission-critical work will continue for Occupational Therapy and Physical Therapy, but routine appointments will also be canceled. Mammography and ultrasound services will discontinue, but diagnostic plain film radiological services will continue.

These changes are needed to ensure patient and staff safety due to the close proximity the provider has with the patient. For the safety of all involved, these services will discontinue until further notice. If a patient is in need of any service curtailed by the COVID-19 degraded services, Ireland will facilitate appointments through referrals to our healthcare partners in our Integrated Healthcare System.

Primary Care, Nutrition, Clinical Pharmacy, and Behavioral Health will transition to virtual appointments with subsequent face-to-face appointments determined by the treatment team. Lab services will continue as normal.

We thank you for your patience and understanding at this time as we safeguard our patients and our medical providers, minimizing exposure to other individuals, and promoting social distancing.

Pharmacy services will remain in place at both the Clinic and Binter Street. Please note the Clinic Pharmacy will follow the same processes as Binter, which is drop-off and pick-up only (no waiting inside the Clinic). Patients will be notified when their medications are ready for pick up via the notification system.


If you believe you are getting sick, call us at 502-626-9997 or contact the TRICARE Nurse Advice Line at 800-874-2273 or

March 27 - Hunting and fishing to Tier 1, 2 and 3 groups reopening
For more info, visit:
NOTE: Persons cannot come on post if:
*They have returned from traveling outside the continental US (AK and HI are outside continental US) or a commercial cruise line within past two weeks
*Within the past two weeks have been in close contact with a known positive case of COVID-19
*Currently exhibiting any COVID-19 symptoms such as fever, cough, or shortness of breath
*If conditions change, additional restrictions may be implemented
March 27 - Lindsey Golf Course reopening, with the following changes and requirements:
*Closed Mondays through the end of April
*Pro shop open 9 a.m. to 5 p.m. through the end of April
*Patrons required to use provided hand sanitizer upon entry to the facility
*Number of patrons in the pro shop limited to no more than 10 at a time
*Carryout only for food/drink purchases
*Single riders in golf carts as requested/required
*Avoid touching of flag sticks
*All pro shop common surfaces (e.g., counters, door handles, credit card machines) cleaned and sanitized multiple times daily
*All pro shop restrooms cleaned and sanitized multiple times daily
March 25- All Army installations directed to be at Health Protection Condition level CHARLIE
The Army announced yesterday evening that the Health Protection Condition level for its installations, including Fort Knox, is being raised to CHARLIE as part of maintaining operational readiness around the world and to protect the force (Read announcement here:
Only service members and Army civilian employees deemed mission essential to providing direct support to COVID-19 operations; life, health and safety of personnel and installations; as well as tasks necessary to ensure continuity of operations are continue to perform their duties at their place of duty, as directed. 
All other military personnel are to telework. When not at work performing mission essential duties, military personnel will follow all published guidance from their chains of command or supervisor.
Non-mission essential civilian employees who are telework eligible will telework. Those not telework eligible will be placed on weather/safety leave and are prohibited from entering their place of duty until notified otherwise.  Weather/safety leave is not to be used while a civilian employee is in a different leave status (e.g., sick, annual, or leave without pay).
Fort Knox and mission partner leaders acknowledge there are questions regarding who will be authorized installation access and which additional services stand to be impacted. At this time, the post’s three primary entrance gates remain open, and all who are normally authorized installation access can continue to enter Fort Knox.
Teams across post are working in earnest to provide greater clarity, and additional details will be published as soon as they become available.  Everyone’s patience is appreciated.  In the meantime, members of the workforce with questions should continue to contact their chain of command or supervisor.
Level CHARLIE measures are as follows:
  • In addition to continuing to take all previous actions listed in levels ROUTINE, ALPHA and BRAVO...
    • Expect cancellation of in-person gatherings (e.g., schools, daycare, all community activities) and restricted ability to travel
    • Plan activities for Family members, especially children, in case you are restricted to your home for prolonged periods of time.
    • Prepare for the potential of limited access to supplies and services, including severely restricted access to military installations.
    • Implement remote work procedures as directed by your employer.
    • If outside the United States, authorized or ordered departure actions may be implemented.


March 25 - American Red Cross Blood Drive April 7 and 21

Through March 17, nearly 4,000 Red Cross blood drives have been canceled across the country due to COVID-19, resulting in more than 100,000 fewer blood donations. That is why the Fort Knox Red Cross is hosting blood drives from 9 a.m. to 3 p.m. on April 7 and 21 at the Hansen Center (located on Spearhead Division Avenue on post) .

Please make an appointment for either day by visiting and searching for Fort Knox (40121).

If you have any questions or having trouble making an appointment on the website, please call the Fort Knox Red Cross at 502-624-2163 from 8 a.m. to 4:30 p.m. 

The Red Cross is committed to blood drive safety. We know that people want to help, but they may be hesitant to visit a blood drive during this time. We want to assure the public that blood donation is a safe process, and we have put additional precautions in place at our blood drives and donation centers to protect all who come out.

The Red Cross has implemented new measures to ensure blood drives and donation centers are even safer for our donors and staff, including:
* Checking the temperature of staff and donors before entering a drive to make sure they are healthy.
* Providing hand sanitizer for use before the drive, as well as throughout the donation process.
* Spacing beds, where possible, to follow social distancing practices between blood donors.
* Disinfecting of surfaces and equipment.
At each blood drive and donation center, Red Cross employees already follow thorough safety protocols to help prevent the spread of any type of infection, including:
* Wearing gloves and changing gloves with each donor.
* Routinely wiping down donor-touched areas.
* Using sterile collection sets for every donation.
* Preparing the arm for donation with an aseptic scrub.

There is no data or evidence that this coronavirus can be transmitted by blood transfusion, and there have been no reported cases of transfusion transmission for any respiratory virus including this coronavirus worldwide.


March 23- CID Press Release Telework best practices


March 20-Fort Knox HPCON Level changed to “BRAVO”

The Fort Knox senior commander has directed a change in the installation Health Protection Condition Level to “BRAVO.” There is no immediate emergency and HPCON “BRAVO” is only the second of four states of readiness for the installation. While HPCON “BRAVO” conditions suggest that Families ensure a 14-day supply of food and provisions, there is no reason to accelerate current buying habits. We ask all residents to purchase items in moderation to limit the strain on supply chains and better enable other families to purchase their required items.  Fort Knox remains open to our retirees and community partners.

HPCON “BRAVO” measures are as follows:

  • Avoid unnecessary contact with others, such as shaking hands and hugging.
  • Avoid unnecessary travel, especially to areas known to be experiencing active disease transmission.
  • Ensure supplies of food, medication, and other items needed for babies and pets are available to last at least 14 days.
  • Prepare for travel restrictions and cancellation of public gatherings, such as school, religious, and other community activities; make alternative arrangements for childcare.
  • Observe local guidance on movement restrictions and access requirements for military installations.
  • Seek guidance from employers and unit leaders about changes to work practices (e.g., telework) and training events.
  • Comply with medical orders for self-isolation or quarantine.


  • Routinely clean and disinfect frequently touched objects and surfaces.
  • If you are sick, call your medical provider for instructions on receiving care before going to the clinic
  • Stay informed by routinely checking reliable sources of information such as the Centers for Disease Control and Prevention (CDC) and your local public health agencies.


  • Avoid close contact with people who are sick.
  • Wash your hands often and for at least 20 seconds with soap and water.
  • Cover your cough/sneeze with a tissue, then throw it in the trash; cough/sneeze into your elbow if tissues are unavailable.
  • Avoid touching your eyes, nose, and mouth.
  • Ensure all immunizations are up to date, including your seasonal flu shot.
  • Stay home if you are sick, and avoid close contact with Family members and pets.
The aforementioned measures are all part of offering further protection of our community.  Everyone’s adherence to these measures is appreciated.  Working together and cooperating is our best defense.


March 19-Fort Knox Preventive Medicine confirmed today that this patient tested positive for coronavirus OC43, commonly referred to as the common cold. However, the individual was also tested for COVID-19, and those results are still pending.  As such, this person remains in isolation. An update will be provided as soon as the results are known. In the meantime, as part of helping ensure the safety of the community, Fort Knox has taken precautionary measures by keeping the fitness centers closed until further information can be gathered.  ADDED CLARIFICATION: As of 4:30 p.m. March 19, there are no confirmed cases of anyone working or living at Fort Knox who has tested positive for COVID-19.


March 18-There was a report of a Fort Knox civilian employee who tested positive on March 18 for Coronavirus. While Fort Knox Preventive Medicine has not confirmed this as a positive COVID-19 case, as a precautionary measure, we are following all protocols for a positive case of COVID-19. Follow ups will occur with any persons that may have come in contact with the patient under investigation. Fort Knox physical fitness centers were closed today.

Additional information will be provided as soon as it becomes available.


Defense Commissary Agency News Release - Commissaries announce operation policies in response to COVID-19


Statement by the DoD on Domestic Travel Restrictions


Changes to Binter Pharmacy Prescription Pick-up Procedures


COVID-19 CID Crime Press Release


Changes to Cantigny Dining Facility processes/protocols: Cantigny Dining Facility will continue to provide food service to the Soldier population.  Additionally, any PCSing Soldiers and Family members who do not have their household goods available are authorized its use.  Usage is limited to up to 10 days upon their report date or prior to their departure, based on the reflected applicable reporting date.  Soldiers must present a set of PCS orders and CAC card to obtain entrance to the DFAC.  The DFAC will follow the standard imbursement procedures.  Both "meal to go" and "sit down" options are available.

NOTE: Social distancing must be maintained in entrance and serving lines as well as in sit down areas.  Hand sanitizing stations are at the point-of-sale stations and restrooms.  Soldiers will sanitize their hands immediately prior to and after processing through a POS station. Only throwaway flatware and paper/Styrofoam products will be used, and all self-serve lines will be closed.  Individually wrapped condiments will be offered, and such takeaway items as fruit will be individually wrapped.