Service Description

The Customer Service Branch provides general computer assistance to users of the Fort Hood network through the Service Desk. The preferred method of contact is electronically at https://www.itsm.army.mil/ and select your email certificate when prompted.

Users may also call the ARMY ENTERPRISE SERVICE DESK at 1-866-335-ARMY (2769).

NEC Responsibilities

  • Provide friendly service to all customers.
  • Provide accurate information, and log all calls into the ticketing system database. Users should always receive a ticket number from the technician for future reference when calling.

Customer Responsibilities

  • Please provide your computer name to the technician when calling.
  • Please submit an ICE comment to let us know how we are doing!

Questions and Contact Information

Please call the ARMY ENTERPRISE SERVICE DESK at 1-866-335-ARMY (2769), or submit a ticket using the automated system at https://www.itsm.army.mil/. This feature is available to registered CAC users only.