Mission: To provide quality personnel services to military personnel (Active/Reserve/National Guard), retirees, family members, DoD civilians, and eligible contractors in the areas of replacement operations, in/out-processing, transition and retirement services, compassionate reassignment/hardship discharge request processing, military awards/ decorations, ID cards/tags and DEERS enrollment, the deposit waiver program, and the installation school of standards program


Fort Hood DEERS/ID Card Office Operations
The Copeland Center, Building 18010, Fort Hood, Texas

In response to COVID-19 the DoD is committed to ensuring the health and safety of all DoD personnel and beneficiaries.  To ensure we are postured to maintain operations and to minimize the number of non-essential visits to DoD ID card offices, the following guidance is in effect through September 30, 2020:

Uniformed Services ID Cards
v If the cardholder’s affiliation is unchanged, USID cards which expired on or after January 1, 2020, are authorized for continued use through 30 September 2020.
v Termination of cardholder affiliation with the Department or benefit eligibility shall be verified electronically prior to confiscating an expired USID card with an expiration date on or after January 1, 2020.
v The minimum age for initial USID card issuance is increased from 10 to 14 years.
v Continued use of the Reserve USID card to obtain active duty benefits is authorized for mobilized Reserves and their eligible dependents.

Remote USID card renewals and reissuance shall be expanded.
All remotely-issued USID cards shall be issued with an expiration date not to exceed one year from the date of     issuance.

  • Remote USID card initial issuance for first-time card issuance or replacement of a lost/stolen ID is authorized.

  • Remote family member enrollment/eligibility updates are authorized.

  • Click here for  Frequently Asked Questions

  • Click here for Remote ID Card Actions and Required Documentation

  • Click here for Authorized Proofs of Identity

  • Click here for DD Form 1172-2 (ID Card Application)

  • Where to Mail, FAX, or eMAIL Documents: see posted AD to the right of page

    Common Access Cards (CAC):  CAC/VOLACs

    CACs that expire on or after April 16, are authorized for continued use to facilitate access to benefits through September 30, 2020, if the card holder's eligibility for benefits is unchanged.

  • The credential must be successfully verified using an electronic physical access control system (ePACS) that verifies continued DOD affiliation against an authoritative DOD source.

  • CACs and Voluntary Logical Acces Cards (VoLAC) which expire on or after April 16, 2020, and are within 30 days of expiration, may have the certificates updated using ID Card Office Online to allow for continued use for logical access through September 30, 2020.

  • The DoD Guide for CAC Certs (attached) provides details on who is eligible, a walk through on how to do it, and whom to contact for questions or problems.  

  • Existing and new Trusted Associate Sponsorship System (TASS) applications will be valid for 180 days, permitting TASS-sponsored cardholders to take advantage of the remote options to update their certificates.


CAC transactions shall be limited to initial issuance, lost/stolen or reissuance of an expiring CAC within 30 days of expiration;  CAC shall not be reissued due to printed information changes (e.g., promotions, name changes).

The ID Card Office Online is the website you use to update your certificates on your CAC.  Please use the following links for instructions on how to do the updates.  See links below. 

For the ID Card Office Online website Click here: ID CARD OFFICE ONLINE

Cardholder Guide to Updating Certificatesdetail instructions                                                          

Cardholder Guide to Updating Certificates- Simple instructions    

Who do you contact if you have problem with certificates                                                          

 The temporary changes were approved by the DOD April 16, 2020 as a safety measure during the coronavirus pandemic.

The Fort Hood DEERS/ID Card Office is open for appointments only
Services                    Hours of Operation...............................................................................         Phone Numbers 
DEERS/ID Cards      M-F 0800-1100; 1200-1530.................................................................... 254-285-6176/287-2518  

Click here for Pre-Arrival Checklist

Click here to Schedule an Appointment

Select : See Site Locator & Appointments
Click on: Continue
Go to Show Locations Near : Type in zip code 76544
Click on MORE INFO under Copeland Service Center
Scroll down and click on: SCHEDULE AN APPOINTMENT.
NOTE:  Appointments for CAC initial issuance, renewal or lost/stolen ID Card.  No rank updates or name changes.

Ø DoD Civilians:
o All data must be previously input through Civilian Personnel Advisory Center (CPAC)
o Must have two (2) valid, unexpired forms of identification
(Click here for Authorized Proofs of Identity)

Ø Contractors:
o All data must be previously input through Contractor Verification System (CVS).
o If going overseas, a Letter of Authorization (LOA) must be presented reflecting this information
o Must have two (2) valid, unexpired forms of identification (Click here for Authorized Proofs of Identity)

Ø Soldiers:                                                                                                                                                         o Soldiers assigned to units that have a CAC ID Card capability will receive support from their BDE S1.  In an emergency, if the system is not operational, S1s should contact 254-287-1809 to coordinate options for support.
o Soldiers assigned to units that are supported by the Military Personnel Center in building 130, should contact 254-287-1809.                               

Useful Websites

DoD Reference Center
- Information on all ID cards, www.cac.mil
ID Card Online (IDCO)
- Update contact/personal information to include your email address on your CAC
- Create DD Form 1172-2
ID Card Site Locator
ID Card Appointment Scheduler
MilConnect Portal
-Obtain proof of health care coverage


Click here to check if your state is extending your drivers license due to COVID-19