Housing Services

Click here to submit a work-order online (view instructions for portal or mobile app) to Hunt Military Communities or call 804-566-3300 – this is a 24/7 maintenance line

• Hunt maintenance team must respond within one hour for EMERGENCY issues, within four hours for URGENT issues and within eight business days for ROUTINE issues (see below for definitions)

• The maintenance team will fix/repair the problem or advise the resident if they will need to return at a later date/time due to unavailability of parts or special service technician

If you have an issue that is not resolved to your satisfaction or in a timely manner after submitting a work-order to Hunt, we encourage you to you to elevate your issues/concerns through any of the following methods:

• U.S. Army Garrison Fort Gregg-Adams Housing Office: Contact the Housing Office directly at 804-734-5091 or 804-734-5004 during regular business hours.
• Interactive Customer Evaluation: Click here to submit an ICE comment regarding Fort Gregg-Adams Housing – organizations are required to respond within 72 hours.
• Commander's Housing Hotline (24/7): Call 804-734-6300 to address your unresolved issue or concern directly with a Garrison Command team representative or submit your issue via e-mail using the form on this page.

EMERGENCY ISSUES

• A/C not working (temps greater than 85 degrees)
• Broken water line/No water
• Electrical hazards
• Heat not working (temps less than 55 degrees)
• Garage door inoperable (safety risk to children)
• Sewage back up
• Inoperable exterior door lock
• All mold calls
• Gas leak

URGENT ISSUES

• Complete range or oven failure
• Inoperable toilet (if another is available)
• Refrigerator failure
• No hot water
• Leaks

Other hazardous or life-threatening situations not identified as critical to life, safety or health will be individually assessed.

Life/Safety/Health Definition: "Any emergency or urgent condition or work order that, if not corrected, may cause harm or injury to a person."