Fort Drum has been ranked as one of the best places in the Army to live in on-post housing. (File photo)
Fort Drum ranks eighth in the Army
in nationwide post housing survey
FORT DRUM, N.Y. – The U.S. Army has released the results of a survey conducted earlier this year that ranks Fort Drum as one of the best places to live in on-post housing.
The survey results come amid a months-long effort by the Army to improve housing conditions across the agency after learning of residents’ concerns. Soldiers and Families choosing to live in installation housing have a right to quality, safe, clean and healthy homes.
The survey was administered online by CEL & Associates Inc., an independent, third-party organization that also conducts housing surveys for the other military services and for the private sector.
Fort Drum participation in the survey was excellent: approximately 41 percent of the more than 3,400 residents surveyed responded in Family Housing, and there was an approximately 38-percent response rate for the more than 200 surveys distributed in Unaccompanied Housing.
Key Fort Drum findings include:
* Fort Drum Family Housing is ranked eighth in the Army and is one of five installations with a ranking of VERY GOOD overall.
* Fort Drum is the only home to an Army division that ranked in the Outstanding or Very Good categories.
* Fort Drum Unaccompanied Housing (The Timbers) is ranked No. 1 in the Army. Fort Drum’s Timbers has less than 2.6-percent dissatisfaction rate for any question and zero percent dissatisfaction rate for services overall. Of the five Unaccompanied Housing complexes in the Army, The Timbers earned a Platinum Award for Excellence in Customer Service for a fourth year.
“We were pleased to receive the news from the recent Housing Resident Satisfaction Survey, because of the high response rate from our awesome Families and Soldiers and also the results of the survey itself,” said Maj. Gen. Brian J. Mennes, 10th Mountain Division (LI) and Fort Drum commander.
While Fort Drum’s overall score decreased from last year, it is one of only 14 installations that decreased by less than five points. Leadership here embraces its enduring obligation to take care of the health and welfare of our all-volunteer force. This survey will help to shape future housing quality and services.
“We had a very high response rate, which suggests our Families and Soldiers are concerned about their post and their housing and feel empowered to outline their concerns,” Mennes said. “Although we will continue to improve and address each and every family concern, it is apparent we have a great partner in Mountain Community Homes and a hard-working garrison team that insures we have great accommodations.”
(Fort Drum Public Affairs Office)