COVID-19 Web Resources
The Defense Digital Service has designed an online tool for the DoD community to assess potential COVID-19 symptoms. Called MySymptoms.mil, the anonymous tool does not diagnose disease but assesses the likelihood someone may have COVID-19 based on a series of simple health-related questions and then provides information on how to seek further advice. Although designed with DoD personnel in mind, the public also may use it.
For more information, visit the following websites:
Army Public Health Center:
Medline Plus: https://medlineplus.gov
New York State:
Domestic Violence Resources
NYS Coalition Against Domestic Violence:
* Jefferson County:
Victims Assistance Center of Jefferson County – (315) 782-1855
* Lewis County:
Lewis County Opportunities Inc. –
(315) 376-HELP (4357) or (315) 376-8202
* St Lawrence County:
St Lawrence Valley Renewal House –
NYS Domestic Violence Hotline:
Alcoholics Anonymous: (315) 788-2280
AER COVID-19 Portal:
Military Crisis Line: 1-800-273-8255
This is a free, confidential resource for service members. Call 1-800-273-8255 and Press 1 to speak with a trained responder.
Military OneSource support: 1-800-342-9647
Drive-through COVID-19 testing
MEDDAC will provide drive-through COVID-19 testing for pre-operative (pre-op) and select OB/GYN patients. Beneficiaries undergoing surgical procedures or who have a scheduled labor and delivery date are to be tested for COVID-19 within 72 hours of their procedure. (Click on flyer for more information.)
Drive-up prescription pickup
To request a prescription refill, contact the Guthrie Pharmacy refill line at (315) 772-3696 during regular business hours. The Pharmacy has a drive-up feature for beneficiaries picking up prescriptions. (Click on flyer for more information.)
Patients who are interested in using TRICARE home delivery pharmacy can find more information at https://tricare.mil/homedelivery.
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Employee Assistance Program
Special Issues for Coping during COVID-19:
Letter to Retirees
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Commander's Discretion for Manning
The 10th Mountain Division (LI) and Fort Drum has transitioned from "mission required" manning to "commander's discretion" for manning. Telework will be approved at the O-5 level and above based upon individual considerations for each Soldier and civilian. Please speak with your chain of command/supervisor to determine your status and for further guidance.
The 10th Mountain Division (LI) and Fort Drum commanding general has also directed a change in duty requirements in an effort to increase social distancing. This includes: individual PT as appropriate, no organized formations, and teleworking as appropriate. All critical services remain in place and the division battle rhythm will continue. Personnel will be required to wear facemasks in certain high-traffic buildings on post and when it is impossible to maintain social distancing. Increased hand washing and the use of hand sanitizer is also required.
Cerjan and Gas Alley Access Control Points are open 24/7.
Mount Belvedere ACP is open 24/7 to DoD ID card holders only.
Wheeler-Sack Army Airfield Gate is open to all patrons with valid ID cards and passes (no Trusted Traveler) from 5:30 a.m. to 10 p.m. weekdays; closed on days of no scheduled activity (DONSAs), weekends, and holidays. When WSAAF Gate is closed, ID card / pass holders who require access to the airfield should enter through the Gas Alley Gate and cross over Route 26 via Nash Boulevard to the Bomporto Bridge. Sponsors / visitors with an exception to policy who are seeking passes for installation access should report to the Visitor Control Center at the Cerjan Gate before attempting to use WSAAF Gate.
The Trusted Traveler Program is suspended.
All personnel wishing to access Fort Drum must adhere to COVID-19 security and medical screening requirements.
- Personnel possessing a valid Uniformed Services Identification Card (USID) or Federal Personal Identity Verification (PIV) Card or a Fort Drum local access badge are granted access provided they have not traveled outside the 350-mile area or traveled to one of the off-limits areas.
- Personnel not possessing a valid USID, Federal PIV Card or Fort Drum local access badge are deemed installation visitors and must have an approved sponsorship packet with an exception to policy to gain access.
- Family and friends of active-duty service member must have sponsorship and an exception from an O-5 or higher in their possession.
- All others must have an approved exception from the garrison commander.
- Service members who have traveled to or are coming from any location outside the 350-mile local travel area or one of the off-limits areas, and has not quarantined for 14 days, must possess a valid DA-31 allowing travel outside the local travel area or an approved exception to policy to obtain access to the installation.
Retirees and beneficiaries must go through medical screening before entering post.
Contractors and other service providers should seek clarification for Fort Drum access from their supervisors.
Delivery drivers who were not vetted for access before the pandemic will be directed to the Visitor Control Center at the Cerjan Gate. There they will need to submit to background check and show proof of their delivery requirement. If all is in order, they will be allowed access to make the delivery. If the delivery driver does not pass the background check, customers will need to pick up their anticipated delivery at the VCC.
Taxi, Uber and Lyft drivers who were vetted to operate on Fort Drum are allowed to bring DoD ID card and Local Access Badge holders onto post for drop-off purposes only. After dropping off the fare, they must immediately leave post and are not allowed to pick up additional fares while on post. Individuals looking to use these services to get onto post should ask their drivers if they have approved access to the installation before accepting the ride and incurring a fee.
Taxi drivers who do not have pre-vetted access will be given one-time access to post to drop off their riders if they submit to and successfully clear backgrounds checks and their riders are in possession of DoD ID card / LAB and/or an exception to policy as necessary (i.e. greater than 350 miles of travel). Riders should expect to pay an increased fare based on the time it takes for an un-vetted driver to submit to the background checks / gain entry to post. Riders can choose to be dropped off at the Visitor Control Center and picked up by a DoD ID card holder if the driver does not have access to post.
Riders who have an ETP to access post (GS 14+/O5+ approved bona fide need to enter post) but do not have a DoD ID/LAB card must submit to background checks (and successfully clear) prior to entry to post via any of these services.
Visitors without a valid ETP are NOT permitted. Anyone accessing post via a taxi/Uber/Lyft must have the following based on the nature of the access request:
1. DoD ID card / Local Access Badge / valid ID and, if applicable, one of the following:
a. Valid ETP if traveled outside of 350 miles or off-limits areas (including Albany, Erie, Monroe, Oneida or Onondaga counties in New York; New York City; all of Long Island; Washington, D.C.; the states of Ohio, Delaware, Maryland or Virginia; or Canada)
b. Valid ETP by a GS 14/O5 or higher with command authority if not in possession of a DoD ID card / LAB (Personnel are required to have a background check prior to entry. Personnel arriving by taxi will be granted a day pass in order to link up with sponsor and complete the escort process).
Tri-State Travel Advisory
The governors of New York, New Jersey, and Connecticut have announced a joint advisory that all individuals traveling from states with significant community spread of COVID-19 will be required to quarantine for 14 days from the time of last contact within the identified state.
This quarantine applies to any person arriving from a state with a positive test rate higher than 10 per 100,000 residents over a seven-day rolling average or a state with a 10 percent or higher positivity rate over a seven-day rolling average.
The three states will continually update and publish on their respective websites a list of states to which the new advisory applies. New York travel advisory information can be found at https://coronavirus.health.ny.gov/covid-19-travel-advisory.
Wear of masks / cloth face coverings
All Soldiers on Fort Drum will wear face coverings / masks when they cannot maintain six feet of social distance in public areas or places of work. Commanders will enforce this guidance.
Places of work: Personnel working in a facility on Fort Drum will wear a face covering / mask when social distancing is not possible. Removing face covering / mask while seated at a desk or workstation is allowed.
AAFES, PX, Commissary: Face coverings / masks are required to enter these facilities.
Off post: In accordance with New York state executive order, any individual who is over age 2 and able to medically tolerate a face covering will be required to cover their nose and mouth with a mask or cloth face covering when in a public place and not maintaining social distance.
Soldiers will comply with New York state face covering guidance when in public.
Face coverings / masks must cover both the nose and mouth.
• Soldiers are authorized to wear the neck gaiter and other cloth items, such as bandannas and scarves, as face coverings. This applies both indoors and outdoors, as well as while in uniform. Everyone will use good judgment in choosing a mask or cloth face covering.
• Service members will not wear masks or cloth face coverings that have profanity, racist, demeaning or derogatory logos, script or imagery.
• The medical white and light blue type / style mask is authorized with all uniforms.
• Cloth masks or face coverings should be washed daily.
• Do not wear the N95 respirator mask. It should be reserved for our medical personnel.
• Do not wear high-altitude training masks in uniform.
• Remember: The mask is not to protect you from getting the virus. It is to protect the spread of the virus, as you may be asymptomatic and not know that you have the disease.
Security checkpoints may require the lowering of face covers to verify identification.
For more guidance on cloth face coverings, click HERE.
If you feel ill
As this public health crisis continues to grow, we have to work to reserve resources for those who need them the most. If you feel you have the symptoms of COVID-19, including cough, fever and shortness of breath, please follow the guidance below before visiting the doctor to seek screening and medical care. Please only use hospital services and urgent care clinic access when absolutely necessary.
Active-duty Soldiers who are experiencing symptoms associated with COVID-19 – such as a cough, fever or shortness of breath – and who wish to be screened should report to the central screening location outside Conner Troop Medical Clinic. Screening hours are 9 a.m. to 5 p.m., Monday through Friday. Outside of those hours, Soldiers should reach out to the Military Health System Nurse Advice Line at 1-800-874-2273 for guidance.
All Department of the Army civilians experiencing respiratory symptoms consistent with COVID-19 (cough, fever, or shortness of breath) while at work / on duty should immediately notify their supervisor and call the MEDDAC Occupational Health Clinic at (315) 681-1901 between the hours of 6 a.m. and 4:30 p.m. A health care worker will conduct an initial screening over the phone and provide additional information as to your next steps. For after-hours care or when not on duty, DA civilians should contact their primary care provider and follow their directions for screening.
Family members and retirees who are Fort Drum MEDDAC beneficiaries who are experiencing symptoms associated with COVID-19 should call the Guthrie appointment line at (315) 772-2778 during business hours. After hours, please call the Military Health System Nurse Advice Line at 1-800-TRICARE (874-2273), option 1.
The drive-up pharmacy will continue to operate until further notice.
Drive-through COVID-19 testing
MEDDAC now provides drive-through COVID-19 testing for pre-operative (pre-op) and select OB/GYN patients. Beneficiaries undergoing surgical procedures or who have a scheduled labor and delivery date are to be tested for COVID-19 within 72 hours of their procedure. Beneficiaries will receive a pre-op or pre-delivery order and instructions from their provider.
To be tested, simply drive up to the Guthrie Clinic Pharmacy / Pre-op entrance on Mount Belvedere Boulevard and follow the directions of the traffic controller. (See flyer for more information.)
Note: this service is for MEDDAC beneficiaries only. Martin’s Point beneficiaries should contact their health care coordinator for information on where to receive pre-op COVID-19 testing.
Facility Entrance Procedures
Mandatory health screenings are being conducted to gain entrance to the Exchange, Commissary and Clark Hall. Those seeking admittance to these buildings will be required to submit to a temporal temperature check and answer the same questions being required at the gates. Those who have a fever or answer yes to any of the screening questions will be advised on how to seek further screening. Commissary personnel will assist those who do not meet the screening requirements to purchase essential items.
Anyone entering the PX or Commissary will be required to wear a mask that they must bring with them. No masks will be available at the door.
Guthrie Clinic will continue to use a single point of entry for all beneficiaries and employees. Everyone entering the clinic will do so at the far side of the Primary Care Clinic and follow the directions of the MEDDAC personnel at the tents for screening. (Note: Employees can be screened at the Radiology / Lab entrance between 6 and 7 a.m.; after 7 a.m., employees will use the PCC entrance.)
Behavioral Health patients should report to Conner Troop Medical Clinic for screening before going to the Wilcox Clinic or Embedded Behavioral Health clinics. Once cleared, patients will receive a wristband, which will be required before entering one of the behavioral health clinics.
Bowe Troop Medical Clinic will treat only COVID-19 positive patients. COVID-19 positive beneficiaries, including Soldiers, family members and retirees, should contact their nurse case manager or call the MEDDAC Appointment Line at (315) 772-2778 to request an appointment before going to a treatment facility for care. Tell the representative of your COVID-19 positive status. COVID-19 positive patients will be screened on the phone and directed to their next steps. When arriving at Bowe TMC, park in the designated parking spot and follow the directions of the clinic staff.
Fort Drum OB/GYN Clinic at Samaritan Medical Center has modified clinic procedures to keep patients and staff safe. Patients are no longer required to wait in their vehicle and call the clinic before their appointment. When arriving for your appointment, wear a facemask if you have one. If not, one will be provided for you. To meet Samaritan requirements, only the patient will be permitted to attend the appointment. Visitors will not be allowed in the clinic. Upon arrival, medical staff will screen you for COVID-19 exposure, malaise, upper/lower respiratory symptoms and fever before entering the OB/GYN clinic. If you are positive for any of the above, call the clinic at (315) 785-4609 for assessment and triage. If you have a virtual appointment, please be available with an open phone line during the time of the appointment. If you have any questions, call (315) 785-4624.
General Order 1E
The 10th Mountain Division (LI) and Fort Drum acting senior commander has issued General Order 1E pertaining to COVID-19. The general order covers such topics as accountability, conducting PT, teleworking, wearing face coverings, social distancing, visitors, and social gatherings. To read the general order in its entirety, click HERE. Appendix A (updated July 23, 2020) can be found HERE.
Barracks policy: Service members in a barracks room will follow social distancing guidelines. Cross barracks visitation is authorized.
Guidance on gatherings: On post, outdoor gatherings are now permitted for a maximum of 25 individuals, while maintaining social distancing. Inside gatherings are permitted when social distancing guidelines can be maintained and the facility does not reach more than 50% of its total capacity.
(as of July 23, 2020)
Local travel area expanded to 350 miles: All Fort Drum Soldiers are limited to travel within the local travel area in accordance with General Order 1E. The extended local travel area is defined as a 350-mile radius around Fort Drum.
Service members are restricted from visiting areas outlined in Appendix A (updated July 13, 2020), which includes (but is not limited to) Albany, Erie, Monroe, Oneida and Onondaga counties in New York; New York City; all of Long Island; Washington, D.C.; and the states of Ohio, Delaware, Maryland and Virginia. Service members may drive through prohibited areas en route to a permissible area but may not visit destinations within off-limits areas. Travel to or through Canada is not authorized.
O-3 commanders may grant ordinary leave, regular pass or special pass to unrestricted areas beyond 350 miles. O-6 commanders may grant ordinary leave, regular pass or special pass to restricted areas.
Recreational activities: Recreational activities are authorized when they can be conducted while maintaining social distancing. Community playgrounds, dog parks and trails are open. Parents and guardians are responsible for enforcing social distancing and ensuring children wash their hands. The staff will not clean playground equipment.
Transportation: Service members are not authorized to use commercial air, trains, buses or any other public transportation unless approved by an O-3 commander. Taxicabs or a car service may be used within the local travel area (350-mile radius excluding off-limits areas).
Visitors: Service members must complete a two-week quarantine if anyone from an off-limits area enters their residence.
If you are not an active-duty Soldier but you reside on the installation, you may request to have a visitor enter Fort Drum by contacting the Fort Drum Directorate of Public Works, Housing Division, (315) 772-7256. These requests are subject to approval by the garrison commander.
Restricted Personnel Movement
DoD recently announced plans for a conditions-based, phased approach to personnel movement. While things are opening up around the country and OCONUS, there are still restrictions for official travel.
All of the following types of movement require an Exception to Policy (ETP) approved by the first general officer in a Soldier's chain of command:
- Temporary duty travel (TDY)
- Government-funded leave travel
- Permanent change of station travel (PCS)
- All other types of official travel
- Personal leave outside the local area
- Non-official travel outside the local area
Please note that ordinary leave and passes within the 200-mile extended local area will still be approved at the 0-5 level.
Types of travel that do not require an ETP:
- Deployments and redeployments
- Travel by personnel who departed their permanent duty station prior to stop move
- Travel by personnel who were TDY prior to stop move and TDY will end while stop move is in effect
- Travel by military and civilian personnel pending retirement or separation (service members are authorized to take leave associated with transition leave)
- Travel to and from professional military education programs
- Travel associated with recruiting / accessions activities
An Exception to Policy for movement may be granted for one of the following reasons:
- Travel is determined to be mission essential. In this case, the gaining unit must initiate the request to the losing command’s G1.
- Travel is necessary for humanitarian reasons.
- Travel is warranted due to extreme hardship.
Soldiers should work with their chain of command and personnel sections for questions regarding policy exemptions and procedures.
For answers to frequently asked questions regarding PCS moves and leave, click HERE.
For PCS resources available to Soldiers and their families at Fort Drum, see the flyer.
Facility / Services Status
Family and MWR CLOSED facilities / programs:
All group fitness classes
Buster’s Brew Pub
Leisure Travel Services
Memorial Drive CDC Part Day Program
Warrior Adventure Quest
Winner’s Circle Sports Bar
Youth Center and Youth Programs
Youth Sports and Fitness Program
10th Mountain Division and Fort Drum Museum – open to the public from 10 a.m. to 5 p.m. Tuesday through Saturday. Due to COVID-19 concerns, masks must be worn while visiting the museum. It is recommended that individuals contact the museum before visiting.
Army Wellness Center – now seeing clients in person for BodPod appointments only. To schedule an appointment, call the Wellness Center at (315) 772-4608 and leave a message. AWC also offers classes taught via Facebook Live, including Stress Management and Staying Fit - Home and Away, as well as videos to help people with their workouts from home and some that will help start the day in a "calming" way!
Automotive Skills Center – open 8 a.m. to 4 p.m. Tuesday to Saturday, by appointment only, call (315) 772-7902; five bay maximum.
- Main Exchange Barber Shop is open from 9:30 a.m. to 5 p.m. Thursday through Monday.
- Jack T. Sweet Barber Shop is open from 8 a.m. to 4 p.m. Monday through Thursday and 11 a.m. to 3 p.m. Sunday.
- Ontario Barber Shop is open from 9 a.m. to 3 p.m. Monday through Thursday.
Patrons are required to wear a mask. All walk-ins are welcome; appointments are no longer needed.
Better Opportunities for Single Soldiers (BOSS) – open from 1 to 7 p.m. Tuesday through Saturday with reduced capacity to offer recreational opportunities, technology services, volunteering services, blood drives and e-gaming. Masks will be worn at all times. Social distancing and heightened cleaning protocols will be followed. For more information, call (315) 772-7807.
Bowe Troop Medical Clinic – now treating only COVID-19 positive patients. (See Facility Entrance Procedures above for more information.) Soldiers now go to Conner Troop Medical Clinic for primary care.
Burger King – take-out only.
Car washes – open 24/7.
Child and Youth Services – All CYS sports / activities are cancelled. If you have previously paid for your child to participate in any program, your refund has been credited to your CYS account. If you would like that credit to be applied as a refund to your bank account, call (315) 772-4411.
Child development centers and School Age Center – open for use by personnel designated as mission required. Facility directors can help you determine if you fall into the category of mission required. Chapel Drive CDC, Po Valley CDC and South Riva Ridge CDC are open to currently registered and enrolled patrons.
Patrons wishing to restart care based on being called back to work full-time will need to provide documentation that there are no home-based child care options currently available. For Soldiers, this will require a memo signed by an O5 or higher. For DA civilians and contractors, this will require a memo signed by a GS-14 or higher supervisor. For spouses, this will require a memo on the company's letterhead signed by the supervisor confirming work hours and current essential/required status. Being called in for PT will not automatically qualify patrons for child care.
If you want to submit paperwork or check to see if you qualify, please contact CYS Administrative Office at (315) 772-6715. For the memo, go to https://drum.armymwr.com/promos/cys-mission-required-personnel-verification-form. If you have questions or concerns, contact Evelyn Eggins-Alston at (315) 772-9470 or email her at firstname.lastname@example.org.
Clark Hall – using a single entry point at the front doors of the facility. (See Facility Entrance note above.) Mail clerks who come to pick up mail for their units must enter through the front doors, go up to the second floor and go down through C-wing to the Official Mail Distribution Center (OMDC) and enter USPS that way.
Class VI – open 10 a.m. to 6 p.m. Tuesday through Saturday.
Commissary – The Fort Drum Commissary is open from 9 a.m. to 7 p.m. Tuesday to Sunday for service members, their beneficiaries, retirees and other authorized users. (See Facility Entrance note above.) All shoppers are required to wear a cloth face covering that they have brought with them. Masks will not be provided at the door. A 100% ID check has been implemented at the doors, and purchase limits have been placed on certain high-demand items. The Commissary no longer allows shoppers to bring in their own bags. All groceries will be placed in bags available within the store.
Curbside pickup is available from 9 a.m. to 3 p.m. Tuesday through Friday for individuals in Level 1 quarantine, shoppers who have been turned away from entering the store due to illness, and retirees.
Individuals in the aforementioned categories who wish to use this program should fill out the form found at https://drum.armymwr.com/application/files/7915/8817/4592/Ft_Drum_Commissary_Order_Form.pdf indicating desired items and pickup time, and email it to email@example.com. Individuals who do not have email can call in their order at (315) 772-7807. Customers will be called when their groceries are being checked out to provide payment information directly to the cashier. Individuals using the program will be required to load their own groceries or indicate at the time of purchase that they would like to use a bagger to load, keeping in mind that baggers are paid via tips. Customers must be specific in their desired items for purchase, as substitutions will not be made. This program is made possible by volunteers at the Fort Drum Better Opportunities for Single Soldiers program and through the cooperation of the Fort Drum Commissary.
Marshall Dental Clinic – open 8:30 a.m. to 4:30 p.m. for emergency dental pain only. Call the front desk at (315) 772-8891 to get screened over the phone by one of our dentists.
Stone Dental Clinic – open 8:30 a.m. to 4:30 p.m. for exams only. Call the front desk at (315 772-5576 to schedule an exam.
Dining Facilities – open for take-out service only.
Education Center – The Education Center has opened the Army Personnel Test Center and conducts counseling via telephone, email and online. Staff also offers Basic Skills Education Program (BSEP) classes.
Family and MWR Administrative Offices – open.
Atkins Functional Fitness Facility – open from 9 a.m. to 7 p.m. Monday through Friday for active-duty military personnel only.
Magrath Sports Complex – pool is open from 6:30 to 8 a.m. Monday through Friday for Unbreakable Warrior program; gym is open 8 a.m. to 7 p.m. Monday through Friday and from 9 a.m. to 3 p.m. Saturday for active-duty military personnel only.
Monti Physical Fitness Facility – open from 6 to 11 a.m. Monday through Friday for Unbreakable Warrior program; open 11 a.m. to 7 p.m. Monday through Friday and from 9 a.m. to 3 p.m. Sunday for active-duty military personnel only.
All must be in PT uniform and have DoD ID to access fitness facilities. Towels will not be provided. While patrons will not be required to wear masks, social distancing will be required and equipment will be cleaned by staff between uses.
Fort Drum DEERS / ID Center will replace any ID cards that are expired or within 30 days of expiration.
In April, DoD enabled a temporary capability to allow cardholders to update their certificates on soon-to-be-expired Common Access Cards (CACs). [Note: The CAC must be unexpired when attempting to update the certificates. For more information, see this GUIDE.]
USID Cards (Dependent, Retiree, all non-CAC cards) that expired on or after Jan. 1, 2020, are valid until Sept. 30, 2020, to access bases and benefits.
Those policies remain in effect, but customers can call the DEERS / ID Center at (315) 772-5149 to make appointments to replace cards that are expired or are within 30 days of expiration.
ID cards will not be replaced due to changes in the personal information printed on the card. Grade changes and name changes will NOT be completed at this time.
The minimum age for initial issuance of a child ID card is 14.
Exception to the policies of Secretary of Defense Memo dated April 7, 2020: Dependent children 10 years and older (not 14) must have a current USID Card in order to be ticketed on Patriot Express flights to and from OCONUS (outside continental United States) locations.
Hours of operation: 7:45 a.m. to 3:45 p.m. Monday through Friday; closed federal holidays; open on days of no scheduled activity (DONSAs). DEERS will be open an hour later on the first and third Wednesday of the month for limited appointment slots. First and third Wednesday hours will be 9:05 a.m. to 4:45 p.m.
The online appointment scheduling feature has been disabled. To schedule an appointment, call (315) 772-5149. All customers must wear a face mask to enter the ID Center. Soldiers assigned to a 10th Mountain unit should direct questions to their brigade S1. All other customers, contact firstname.lastname@example.org or (315) 772-5149.
Fort Drum Legal Assistance Office – open for limited services. Clients may visit Room A2-68 in Clark Hall from 8:30 to 11:30 a.m. and 1 to 4 p.m. Monday through Friday for powers of attorney and notarizations. Attorney-client consultations will continue to be done remotely until social distancing rules are relaxed. Soldiers, family members, and retirees can make appointments up to one week out by calling (315) 772-6587 between 8:30 and 11:30 a.m. or 1 and 4 p.m. Monday through Friday. Upon verification of eligibility to receive legal assistance, an appointment will be scheduled and then conducted telephonically.
Fort Drum Quarantine & Isolation Assistance Line – This resource is for those currently under quarantine orders who are in need of assistance. Soldiers and Families in medically required quarantine or isolation in their homes are being supported by their units. However, if for some reason they need access to an on-post service and their needs are not being met, they should call the Fort Drum Quarantine & Isolation Assistance Line at (315) 783-5828. This number will be manned from 8 a.m. to 4 p.m. Monday through Friday. Note: Soldiers quarantined or isolated in barracks must work through their unit for assistance.
Fort Drum Tax Advisory Facility – closed for the remainder of this year. The 2019 tax filing season ended July 15. Income tax preparation assistance for the 2020 tax year is anticipated to resume around Feb. 1, 2021.
Fort Drum Theater – closed.
Jack T. Sweet Complex restaurants – take-out only.
McEwen Library – open from 9 a.m. to 6 p.m. Monday through Friday. Patrons must be 16 or older and must wear a mask to enter the library. Curbside service is still available. Patrons can call (315) 772-9099 between 9 a.m. and 5 p.m. Monday through Friday and request specific books or a set of books by topic, author, or genre. The staff will provide a time window for the patron's curbside pickup.
Mountainfest – cancelled.
Multipurpose Auditorium – closed.
Niagara Express – closed.
Optical Shop – open with limited staffing from noon to 3 p.m. Monday through Friday, closed weekends. Patrons are required to wear a mask during their time in the Exchange.
Optometrist – open with limited staffing during the following hours: 9:30 a.m. to 5 p.m. Tuesday and Wednesday, closed Thursday, 9:30 a.m. to 5 p.m. Friday, 9 a.m. to 4 p.m. Saturday, closed Sunday and Monday. Patrons are required to wear a mask during their time in the Exchange.
Outdoor Recreation – 8 a.m. to 4 p.m. Monday, Wednesday and Friday. Staff will only accept payments and clear Soldiers for out-processing on these days. For more information, call (315) 772-8222 / 5169.
Outdoor Recreation Rentals – open 8 a.m. to 4 p.m. Monday through Friday by appointment only; call (315) 772-5169. The following rentals are available: trailers (auto hauler, utility, clam shell, dump); 16-foot motorized boat; non-motorized watercraft (kayak, canoe, paddleboard); recreation equipment (horse shoes, corn hole, bicycles, rod and reel, personal flotation devices, hiking package) and mechanical equipment (generator, lawnmower, wood splitter).
Outdoor Recreation Range – open from 10 a.m. to 5 p.m. Saturday and Sunday; for appointment, call (315) 772-5169.
Parent Central Services – closed. Soldiers who need to clear will go to Child and Youth Services Headquarters, Bldg. 10799, from 8 a.m. to 4 p.m. Tuesday and Thursday.
Parks and playgrounds – open for use, including those playgrounds in the Fort Drum Mountain Community Homes footprint and the dog parks. Remind family members about the importance of social distancing and ensure children wash their hands. These facilities will not be cleaned, and park visitors must avoid overcrowding.
Passports – closed.
Pine Plains Bowling Center – open from 4 to 8 p.m. Thursday, 11 a.m. to 10 p.m. Friday and Saturday, and 11 a.m. to 6 p.m. Sunday. Patrons must wear a mask to enter the building. Limited to groups of four or a family of six. The bowling center will operate at 50% capacity, and social distancing will be observed. The kitchen will be open for take-out and curbside pick-up only. For more information, call (315) 772-6601.
Po Valley Mini Mall / Shoppette Restaurants – take-out only.
Popeyes – open 11 a.m. to 7 p.m. daily.
Post Exchange complex – open 9 a.m. to 6 p.m. Monday through Saturday and 10 a.m. to 6 p.m. Sunday. (See Facility Entrance note above.) Food Court: Take-out only. (Note: Gas station hours are not affected.)
All visitors to the PX are required to wear a cloth face covering that they have brought with them. Masks will not be provided at the door.
In an effort to support social distancing measures, the Fort Drum PX offers curbside pickup. Place your order online at shopmyexchange.com as a “Buy on line Pick up in store” order for the Fort Drum Exchange. When the order is ready, the store will call and offer the curbside pickup option. At the store, shoppers park in a designated numbered space, call the phone number on the sign (315) 836-7463, and the order is delivered to their vehicle.
Public Works service order requests – Anyone wishing to request emergency service or repairs at installation facilities can use the DPW hotline at (315) 772-DPW1 to submit a service order request. Any call received that is not an emergency will not be processed or forwarded. Non-emergency service orders may be submitted at any time by downloading this form, filling it out, and emailing the request to the following address: email@example.com.
PX Mini Mall – open 6 a.m. to 9 p.m. Monday through Friday; 7 a.m. to 9 p.m. Saturday and 7 a.m. to 8 p.m. Sunday.
Religious Services – In-person worship has resumed in chapels with COVID-19 prevention measures in place. All who attend must wear a mask, except for children 2 or younger and those performing a ministry function on the platform. Hand sanitizer will be available, and there is a six-foot physical distancing requirement except between family members. Pews will be marked off to ensure distancing can be maintained. Religious affairs specialists will be on hand to assist. Sacraments will be offered under COVID-19 restrictions that have been dictated by endorsing agencies and military policy. To maintain a safe environment, the following services will not be offered at this time: religious education, Watchcare, children's church and fellowship activities.
Fort Drum chaplains want to provide the community an opportunity to fulfill religious requirements and to meet with fellow believers once again, but they do not want anyone to feel pressured to attend. If you are concerned about exposure for yourself or a family member, feel free to watch the virtual service on the Facebook page: @FortDrumChapel.
Jewish Shabbos – 6 p.m. Friday, Main Post Chapel
Mass – 9 a.m. Sunday, Main Post Chapel
Traditional Christian – 10 a.m. Sunday, Riva Ridge Chapel
Inspirational Gospel – 10:30 a.m. Sunday, Po Valley Chapel
Chapel Next – 11 a.m. Sunday, Main Post Chapel
For more information or assistance, call the Main Post Chapel at (315) 772-5591.
Remington Park – Trails and recreation areas are open from dawn to dusk, with signage reminding patrons to maintain social distancing.
Retiree Appreciation Day – cancelled.
Retirement Service Office – no longer accepting walk-ins or appointments for retired Soldiers, surviving spouses, and their families. The majority of services are available online and via telephone and e-mail. For assistance, call (315) 772-6339 / 6434 / 3189, or email firstname.lastname@example.org.
For any pay issue or information update with DFAS, call 1-800-321-1080 or go online to DFAS.mil and click on askDFAS to submit information or update your DFAS account.
Riverfest – cancelled.
RV Park and Cabins – available for rental for all DoD ID card holders coming from within a 200-mile radius (excluding prohibited areas outlined above).
School Liaison Officer – available to assist with K-12 school questions and concerns, including school transitions. Email email@example.com or call (315) 772-3214.
USO Fort Drum – open with limited capacity / amenity availability and social distancing / mask requirements in place. Computer lab, midday snack, and gaming systems will be available. Operating hours are 9:30 a.m. to 2 p.m.
Veterinary Clinic – will operate as a ‘roadside service’ until further notice. Upon arrival at the clinic, call the front desk at (315) 772-4262 / 0642 / 2978 to be checked in and await further instructions.
Virtual Family Assistance Center – The Virtual Family Assistance Center (VFAC) will provide guidance, assistance, information, and referral services to Soldiers and family members for an array of family and community services available during the pandemic. The VFAC will ensure critical family assistance programs remain available on a 24/7 basis. (See flyer for details.)
Workforce Development – closed.
There have been reports of scammers calling Fort Drum community members and claiming to be representatives from the federal government reaching out to provide federal relief funds. Soldiers should be vigilant about protecting themselves and their family members from scams during the COVID-19 pandemic. The federal government will never call you seeking information about your bank account or other financial matters, and you should never provide that information over the phone. Anyone who believes they are the victim of a scam or predatory action should contact the Office of the New York Attorney General to file a complaint. Soldiers and family members with questions and/or concerns also may contact the Fort Drum Legal Assistance Office at (315) 772-5261.
For those who are teleworking, NEC advises that computer quarantines will continue as usual for systems that do not receive regular updates. Teleworking individuals should connect through a VPN for at least four hours a day to ensure computers receive required patches. This can be completed during duty or non-duty hours.
To help alleviate the academic stress created by COVID-19 related disruptions, DoD has temporarily expanded eligibility for the Tutor.com for U.S. Military Families program (Tutor.com/military). The program provides on-demand academic support 24/7 online in more than 100 subjects for students in kindergarten through college. The website is now available at no cost to any adult or child in a DoD civilian or active duty, National Guard, Reserve or Wounded Warrior military family who is trying to continue learning while managing unexpected changes to their routines, including service members, civilian personnel, spouses and college-age children who are enrolled in a college or professional development course, grades K-12 children who are now navigating at-home learning with less access to their teachers, ROTC, NROTC, and DoD service academy cadets who are wrapping up an academic year. To create an account, visit tutor.com/military.
Carthage Central School District – Free breakfast and lunch will be available for students by request. Carthage distributes meals by school bus on the installation to families registered in the backpack program. Families must make requests through the online register system at www.carthagecsd.org ⚠ or they can call (315) 493-5068.
Additional resources for parents are available at https://www.carthagecsd.org/covid-19_resources. ⚠
Indian River Central School District – Drive-up meals will be offered for IRCSD students in pre-K through 12th grade from 10 a.m. to noon Monday, Wednesday and Friday. Distribution sites are located at Antwerp, Calcium, Evans Mills, Philadelphia and Theresa Primary Schools as well as Indian River Middle School. If transportation is a problem, call (315) 642-3441. For more information, click HERE.
Emergency child care
Community stakeholders have come together to ensure that emergency workers can continue to serve our community. The Watertown Family YMCA, in collaboration with Jefferson County, school district leaders and health care providers, will open restricted emergency child care sites in Jefferson County, including one at Evans Mills Primary School. For more information, visit www.ircsd.org or call the YMCA at (315) 755-2005 to register.
Indian River Central School District offers additional resources for teachers, students and families on its website at www.ircsd.org. ⚠
Watertown City School District – While schools are closed, Watertown City School District will provide FREE meals to all children 18 or younger through an outside drive-thru or walk-up process.
Meals are available between 11 a.m. and noon at the following locations:
North Elementary, 171 E. Hoard Street – front loop
Ohio Elementary, 1537 Ohio Street – side entrance near gym
Sherman Elementary, 836 Sherman Street – front loop
Watertown High School, 1335 Washington Street – back of school cafeteria entrance.
Fairgrounds YMCA – 558 Rand Drive – parking lot
Each day, each child will receive one lunch and one breakfast for the following day.
⚠ = Link to a nongovernmental site. IMCOM is not responsible for the content of links outside of home.army.mil.