COVID-19 Hotlines

Notice:

 

Fort Drum Quarantine and Isolation Assistance Line:
For Soldiers and Families in medically required quarantine or isolation in their homes whose needs are not being met. Soldiers in barracks must work through their units.
(315) 783-5828
Available 8 a.m. to 4 p.m. Monday through Friday

 

TRICARE Nurse Advice Hotline:
For Fort Drum MEDDAC beneficiaries who have respiratory symptoms related to COVID-19.
1-800-TRICARE (874-2273), option 1
Available 24/7
 

Samaritan Resource Line:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 755-3100
Available 8 a.m. to 9 p.m., 7 days a week

 

Carthage Area Hospital Resource Line:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 519-5497
Available 9 a.m. to 7 p.m., 7 days a week

 

Lewis County General Hospital:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 376-9678
Available 24/7

 

NYS COVID Emotional Support Line:
1-844-863-9314

 

Army Public Health Center Hotline:
For additional questions about COVID-19.
1-800-984-8523
Available 24/7


 

COVID-19 Web Resources

For more information on COVID-19, visit the following websites:

https://www.defense.gov/Coronavirus/

https://www.army.mil/coronavirus/

https://www.cdc.gov  

Army Public Health Center:

https://phc.amedd.army.mil/

Health.mil: https://health.mil/

MEDCOM: https://www.army.mil/armymedicine

Medline Plus: https://medlineplus.gov/

OPM: https://www.opm.gov/

TRICARE: https://www.tricare.mil/
 

Local Resources:

www.co.jefferson.ny.us/COVID-19INFORMATION

www.watertowncovidresources.org

www.stlawco.org

www.lewiscounty.org  

Domestic Violence Resources

 

NYS Coalition Against Domestic Violence:

* Jefferson County:  Victims Assistance Center of Jefferson County – (315) 782-1855

https://www.vacjc.com

* Lewis County: Lewis County Opportunities Inc. – (315) 376-HELP (4357) or (315) 376-8202

www.lewiscountyopportunities.com

* St Lawrence County: St Lawrence Valley Renewal House – (315) 379-9845

http://slvrenewal.org

 

NYS Domestic Violence Hotline:

1-800-942-6909

https://opdv.ny.gov/help/dvhotlines.html

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Virtual Family Assistance Center

The Fort Drum Garrison has established the Virtual Family Assistance Center (VFAC) to ensure critical programs remain available on a 24/7 basis to our Soldiers and families even while the workforce is teleworking during the COVID-19 pandemic.

The VFAC will provide guidance, assistance, information, and referral services to Soldiers and family members for an array of family and community services available during the pandemic. The objective of the VFAC is to serve as the focal point for government and non-government agencies to provide information and referral assistance should you need specialized service during our temporary shutdown.

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Employee Assistance Program
Newsletters


Special Issues for Coping during COVID-19:

March / April 2020

April 2020

Letter to Retirees

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MEDDAC Announcement

Pharmacy Update:

The Fort Drum Pharmacy is encouraging all beneficiaries to refill their maintenance prescriptions. To place a refill request, contact the Guthrie Pharmacy refill line at (315) 772-3696 during regular business hours. The Pharmacy has a new drive-up feature for beneficiaries picking up prescriptions. See the flyer for instructions. (Click on the image to enlarge it.)

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Patients who are interested in using TRICARE home delivery pharmacy can find more information at https://tricare.mil/homedelivery.

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Reporting Status

Mission Essential Personnel Only

Effective immediately, the 10th Mountain Division (LI) and Fort Drum commanding general has directed a change in duty requirements in an effort to increase social distancing. This includes: individual PT as appropriate, no organized formations, no training on ranges and teleworking as appropriate. All critical services remain in place and the division battle rhythm will continue.

Please speak with your chain of command/supervisor to determine whether or not you are considered mission essential and for further guidance.

Gate Access

Cerjan and Gas Alley Access Control Points are open. Wheeler-Sack Army Airfield Gate and Mount Belvedere Access Control Points are closed.

The Cerjan and Gas Alley Access Control Points will have designated lanes for DoD ID card-holding personnel and non-DoD ID card-holding personnel. Please look out for those signs and enter the appropriate lane.

Those seeking admittance to post via the Cerjan and Gas Alley Access Control Points will be required to submit to a verbal screening:

1. Have you had contact with someone with a positive COVID-19 test or who has a pending COVID-19 test?
2. Are you feeling ill?
3. Do you have a cough?
4. Have you had a fever or felt feverish in the past 24 hours?
5. Have you traveled outside of 40 miles from Fort Drum?

Those who answer yes to any of these questions will be provided further guidance by the gate guard on duty.

If it is determined that the individual is at risk and the person has official business on Fort Drum, he or she will be directed to the proper military treatment facility for further evaluation.

Individuals who exhibit any symptoms due to allergies will be allowed onto post.

Individuals returning to post from an off-post medical appointment need to notify the medical screener at the gate that they are returning to their on-post residence from a medical appointment.

No one who has a requirement to access the installation for essential services (PX, Commissary, emergency services) will be turned away from the installation. This includes Soldiers / dependents living on post, Soldiers / dependents living off post who are seeking medical care on post, DoD ID card holders (active-duty military, DA civilians, and dependents), and retirees and eligible family members.

Individuals at risk who do not have official business on Fort Drum will be advised to seek further medical evaluation at an off-post medical facility.

The Trusted Traveler program is suspended. Local access badges are suspended. Visitors with a bona fide need to enter post will need to go to the Visitor Control Center (Cerjan Access Control Point) during normal business hours from 5:30 a.m. to 10 p.m., where they will submit to background checks and screening.

All visitor passes must be resubmitted through the Soldier’s chain of command. Anyone wishing to have a visitor on post who is traveling from more than 40 miles away will need to submit both a completed visitor request memo and an application for sponsorship to the Physical Security Office. You can find an example of the memo HERE. It should be completed by your unit prior to submission. You can find the application for sponsorship HERE. Completed forms can be submitted to usarmy.drum.imcom.mbx.des-acp@mail.mil (preferred method) in advance or at the Visitor Control Center in person during normal operating hours.

Retirees and beneficiaries must go through medical screening before entering post.

Contractors and other service providers should seek clarification for Fort Drum access from their supervisors.

Thank you for your cooperation & understanding as we work to prevent and mitigate the spread of COVID-19.

 

Health Guidance

Wear of cloth face coverings

To the extent practical, all individuals on DoD property, installations, and facilities will wear cloth face coverings when they cannot maintain six feet of social distance in public areas or work centers. This includes all military personnel, DoD civilian employees, family members, DoD contractors, and all other individuals on DoD property, installations, and facilities. (This does not apply when you’re in your residence.)

All individuals are encouraged to fashion face coverings from household items or common materials, such as clean T-shirts or other clean cloths that can cover the nose and mouth area. Medical personal protective equipment such as N95 respirators or surgical masks will not be issued for this purpose, as these will be reserved for the appropriate personnel.

Security checkpoints may require the lowering of face covers to verify identification.

To read the full DoD memo, click HERE.

For more guidance on cloth face coverings, click HERE.

 

If you feel ill

As this public health crisis continues to grow, we have to work to reserve resources for those who need them the most. If you feel you have the symptoms of COVID-19, including cough, fever and shortness of breath, please follow the guidance below before visiting the doctor to seek screening and medical care. Please only use hospital services and urgent care clinic access when absolutely necessary.

Active-duty Soldiers who are experiencing symptoms associated with COVID-19 – such as a cough, fever or shortness of breath – and who wish to be screened should report to the central screening location outside Conner Troop Medical Clinic. Note: Hours are 6 a.m. to 8 p.m., seven days a week. Outside of those hours, Soldiers should reach out to the Nurse Advice Line at 1-800-874-2273 for guidance.

All Department of the Army civilians experiencing respiratory symptoms consistent with COVID-19 (cough, fever, or shortness of breath) while at work / on duty should immediately notify their supervisor and call the MEDDAC Occupational Health Clinic at (315) 681-1901 between the hours of 6 a.m. and 4:30 p.m. A health care worker will conduct an initial screening over the phone and provide additional information as to your next steps. For after-hours care or when not on duty, DA civilians should contact their primary care provider and follow their directions for screening.

Family members and retirees who are Fort Drum MEDDAC beneficiaries who are experiencing symptoms associated with COVID-19 should call the Guthrie appointment line at (315) 772-2778 during business hours or after hours at the Military Health System Nurse Advice Line at 1-800-TRICARE (874-2273), option 1.

The drive-up pharmacy will continue to operate until further notice.

 

Health Screenings

There are mandatory health screenings to gain entrance to the Exchange, Commissary and Clark Hall. Those seeking admittance to these buildings will be required to submit to a temporal temperature check and answer the same questions being required at the gates. Those who have a fever or answer yes to any of the screening questions will be advised on how to seek further screening. Commissary personnel will assist those who do not meet the screening requirements to purchase essential items.

Effective immediately, Soldiers in uniform entering the PX or Commissary will be required to wear a mask that they must bring with them. Effective Thursday, anyone entering the PX or Commissary will be required to wear a mask. Note: No masks will be available at the door.

 

Facility Entrance Procedures

Guthrie Clinic will continue to use a single point of entry for all beneficiaries and employees. Everyone entering the clinic will do so at the far side of the Primary Care Clinic and follow the directions of the MEDDAC personnel at the tents for screening. (Note: Employees can be screened at the Radiology / Lab entrance between 6 and 7 a.m.; after 7 a.m., employees will use the PCC entrance.)

Behavioral Health patients should report to Conner Troop Medical Clinic for screening before going to the Wilcox Clinic or Embedded Behavioral Health clinics. Once cleared, patients will receive a wristband, which will be required before entering one of the behavioral health clinics.

 

Fort Drum OB/GYN clinic at Samaritan Medical Center

Before your visit, please read through the following questions:

1. Have you had contact with someone with a positive COVID-19 test or who has a pending COVID-19 test?
2. Do you have a cough?
3. Have you had a fever, chills, sweats, body ache in the past seven days?
4. Are you feeling ill?
5. Have you traveled outside of 40 miles from Fort Drum in the last 14 days?
If you answer yes to any of these questions, call the clinic at (315) 785-4609 before arriving to receive further guidance from the staff.

For your scheduled OB or GYN appointment, upon arriving at the parking garage or lot, please call (315) 608-1327 to check in. You will be screened, placed in the check-in queue and called in when you are ready to be seen. If you come to the clinic without checking in first, you will be asked to return to your vehicle until the staff is ready for you. Some appointments will be converted to virtual appointments, rescheduled for a different time or date. You will be notified beforehand if this pertains to you.

At this time, only the patient is allowed into the clinic. Partners are asked to wait in the car. Patients can video conference their partners during appointments if desired.

If there is a language barrier, the clinic has a language line to use. The staff must know which specific language / dialect to use at least one day before your appointment.

This process will help reduce the number of patients in the waiting room, maximize social distancing and limit unnecessary exposure for patients.

 

Redeployments

Members of the 10th Combat Aviation Brigade and 1st Brigade Combat Team will return to Fort Drum ahead of their scheduled redeployment dates. Upon arrival at Fort Drum, all redeploying Soldiers will be quarantined and monitored by medical staff. Those Soldiers deemed essential to the ongoing mission in Afghanistan will remain in place. Family members should reach out to their Soldier, SFRG or unit representatives with any questions regarding their Soldier’s status.

 

Restrictions

Barracks policy: In an effort to prevent the possible spread of the virus, Soldiers can no longer visit another unit’s barracks until further notice. Example – a Soldier from 4-31 Infantry cannot visit a Soldier in 41st Brigade Engineer Battalion barracks.

Public spaces: All Fort Drum public community spaces, to include playgrounds, dog parks, tennis / basketball courts, are off limits to all personnel until further notice.

 

Facility closures, adjustments to operation


Family and MWR OPEN facilities:

  • Full day child development centers (Chapel Drive CDC) – mission essential only, see note below.

  • School Age Services – mission essential only

  • Recreational Lodging

  • Family and MWR Administrative Offices

 

Family and MWR CLOSED facilities:

  • ALL fitness facilities Monti Physical Fitness Center, Atkins Functional Fitness Facility,  Magrath Sports Complex and the Outdoor Track.

  • Memorial Drive CDC Part Day Program

  • Po Valley CDC

  • South Riva Ridge CDC

  • Pine Plains Bowling Center

  • The Commons

  • Buster’s Brew Pub

  • Winner’s Circle Sports Bar

  • Outdoor Recreation

  • Leisure Travel Services

  • Warrior Adventure Quest

  • Automotive Skills Center

  • Special Events

  • Better Opportunities for Single Soldiers (BOSS)

  • Robert C. McEwen Library

  • All Aquatics Programs

  • Magrath Sports Complex Pool

  • All Group Fitness Classes

  • Youth Center and Youth Programs

  • Youth Sports and Fitness Program and Center

 

10th Mountain Division and Fort Drum Museum – closed to the public. The museum will continue to provide training to military and DA civilians.

Army Community Service programs – available virtually.

Army Wellness Center – no longer seeing clients in person for appointments or classes. AWC will focus on classes taught via Facebook Live, including Stress Management and Staying Fit - Home and Away. Watch for new innovative videos that will help people with their workouts from home and some that will help start the day in a "calming" way!

Barber shops – Updated operating hours as follows:

  • Main shop – open 10 a.m. to 5 p.m. Sunday through Tuesday and Thursday through Friday.

  • Jack T. Sweet – closed.

  • Ontario shop – open 8 a.m. to 4 p.m. Monday through Thursday.

  • Wheeler-Sack Army Airfield – closed.

Burger King – take-out only.

Child development centers and School Age Center – open for use by personnel designated as mission essential. Facility directors can help you determine if you fall into the category of mission essential.

Po Valley CDC has combined with Chapel CDC and South Riva Ridge CDC in Bldg. 10785C, which is attached to the Main Post Chapel on Po Valley Road. If you have any questions or concerns, please contact Evelyn Eggins-Alston at (315) 772-9470 or email her at evelyn.e.alston.naf@mail.mil.

Clark Hall now using a single entry point at the front doors of the facility. (See Health Screenings note above.) Mail clerks who come to pick up mail for their units need to enter through the front doors, go up to the second floor and go down through C-wing to the Official Mail Distribution Center (OMDC) and enter USPS that way.

Class VI – open 10 a.m. to 6 p.m. Tuesday through Saturday.

Commissary – The Fort Drum Commissary is open Tuesday to Sunday, from 9 a.m. to 5 p.m. for service members and their beneficiaries and 5 to 7 p.m. for retirees and other authorized users. Commissary officials ask that users help to prevent and mitigate the spread of COVID-19 by shopping during their designated hours. A 100% ID check has been implemented at the doors, and purchase limits have been placed on certain high-demand items. (See Health Screenings note above.) Note: As an additional precautionary measure, the Commissary is no longer allowing shoppers to bring in their own bags. All groceries will be placed in bags already available within the store.  

Dental Clinics

  • Marshall Dental Clinic – open 8:30 a.m. to 4:30 p.m. for emergency dental pain only and exams. Call the front desk at (315) 772-8891 to get screened over the phone by one of our dentists.

  • Stone Dental Clinic – closed.

Dining Facilities – Take-out options only.

Fort Drum Education Center – closed.

Fort Drum Legal Assistance Office – providing remote services. Potential clients can make an appointment up to one week out by calling (315) 772-6587. Upon verification of eligibility to receive legal assistance, an appointment will be scheduled and then conducted telephonically or by Skype based on the customers' needs. Individuals requiring powers of attorney can call in to have one prepared. The power of attorney will be emailed to the main legal office, where the client can pick up the power of attorney and have it notarized.

Fort Drum Quarantine & Isolation Assistance Line – There is a new resource for those currently under quarantine orders who are in need of assistance. Soldiers and Families in medically required quarantine or isolation in their homes are being supported by their units. However, if for some reason they need access to an on-post service and their needs are not being met, they should call the Fort Drum Quarantine & Isolation Assistance Line at (315) 783-5828. This number will be manned from 8 a.m. to 4 p.m. Monday through Friday. Note: Soldiers quarantined or isolated in barracks must work through their unit for assistance.

Fort Drum Tax Advisory Facility – closed.

Fort Drum Theater – closed.

Jack T. Sweet Complex restaurants – take-out only.

Multipurpose Auditorium – closed.

Parent Central Services – closed. Soldiers who need to clear will go to Child and Youth Services Headquarters, Bldg. 10799, from 8 a.m. to 4 p.m. Tuesday and Thursday.

Passports – closed.

Po Valley Mini Mall / Shoppette Restaurants – take-out only.

Post Exchange complex – open 9 a.m. to 6 p.m. Monday through Saturday and 10 a.m. to 6 p.m. Sunday. (See Health Screenings note above.) Food Court: Take-out only.  (Note: Gas station hours are not affected.)

The PX now offers curbside pickup. Once you place your order online at shopmyexchange.com as a “Buy on line Pick up in store” order for the Fort Drum Exchange, you will receive notifications when your selected items are ready. Call the PX staff at (315) 836-7463 and inform them you are coming to pick up your order. They will bring your merchandise to your car.

PX Mini Mall – New hours: 6 a.m. to 9 p.m. Monday through Friday; 7 a.m. to 9 p.m. Saturday and 7 a.m. to 8 p.m. Sunday.

Religious Services All services are now conducted virtually. For more information, visit Facebook @FortDrumChapel.

Retirement Service Office – no longer accepting walk-ins or appointments for retired Soldiers, surviving spouses, and their families. The majority of services will still be available online and via telephone and e-mail. If you need assistance, please contact us by phone at (315) 772-6339 / 6434 / 3189, or email usarmy.drum.imcom-atlantic.mbx.dhr-rso@mail.mil.

For any pay issue or information update with DFAS, call 1-800-321-1080 or go online to DFAS.mil and click on askDFAS to submit information or update your DFAS account.

School Liaison Officer – can assist with K-12 school questions and concerns you may have, including school transition. Email ena.w.osullivan.naf@mail.mil. If you prefer, you may call the SLO at (315) 772-3214 to leave a message, and your call will be returned as soon as possible.

USO Fort Drum – operations temporarily suspended.

Veterinary Clinic – will operate as a ‘roadside service’ until further notice. Upon arrival at the clinic, call our front desk at (315) 772-4262 / 0642 / 2978 to be checked in and await further instructions.

Virtual Family Assistance Center – The Virtual Family Assistance Center (VFAC) will provide guidance, assistance, information, and referral services to Soldiers and family members for an array of family and community services available during the pandemic. The VFAC will ensure critical family assistance programs remain available on a 24/7 basis. (See flyer for details.)

Workforce Development – closed.

 

Telework:

For those who are teleworking, NEC advises that computer quarantines will continue as usual for systems that do not receive regular updates. Teleworking individuals should connect through a VPN for at least four hours a day to ensure computers receive required patches. This can be completed during duty or non-duty hours.

 

Travel Guidance:

A New York state executive order, "New York State on PAUSE," directs all nonessential businesses statewide to close all in-office personnel functions at 8 p.m. Sunday, March 22. There are several "essential businesses or entities" that are exempt from closure. For the purposes of this order, Defense and National Security-related operations supporting the U.S. Government and contractors to the U.S. Government are specifically excluded from the New York state executive order. Accordingly, all DoD personnel and DoD contractor personnel should continue to report for duty as directed by their supervisor. If DoD personnel encounter local law enforcement during such travel, they should identify themselves using Common Access Cards and explain the nature of their work and travel in support of DoD.

 

Scam Alert:

There have been recent reports of scammers calling members of the Fort Drum community and claiming to be representatives from the federal government reaching out to provide federal relief funds. Soldiers should be vigilant about protecting themselves and their family members from scams during the COVID-19 pandemic. The federal government will never call you seeking information about your bank account or other financial matters, and you should never provide that information over the phone. Anyone who believes they are the victim of a scam or predatory action should contact the Office of the New York Attorney General to file a complaint. Soldiers and family members with questions and/or concerns also may contact the Fort Drum Legal Assistance Office at (315) 772-5261.

 

Community Resources

Schools

  • Carthage Central School District – Free breakfast and lunch will be available for students by request. Carthage distributes meals by school bus on the installation to families registered in the backpack program. Families must make requests through the online register system at www.carthagecsd.org  or they can call (315) 493-5068. 

    Additional resources for parents are available at https://www.carthagecsd.org/covid-19_resources.

 

  • Indian River Central School District – Drive-up meals will be offered for IRCSD students in pre-K through 12th grade from 10 a.m. to noon Monday, Wednesday and Friday. Distribution sites are located at Antwerp, Calcium, Evans Mills, Philadelphia and Theresa Primary Schools as well as Indian River Middle School. If transportation is a problem, call (315) 642-3441. For more information, click HERE.
     

Emergency child care

Community stakeholders have come together to ensure that emergency workers can continue to serve our community. The Watertown Family YMCA, in collaboration with Jefferson County, school district leaders and health care providers, will open restricted emergency child care sites in Jefferson County, including one at Evans Mills Primary School. For more information, visit www.ircsd.org or call the YMCA at (315) 755-2005 to register.

 

Indian River Central School District offers additional resources for teachers, students and families on its website at www.ircsd.org 
 

  • Watertown City School District – While schools are closed, Watertown City School District will provide FREE meals to all children 18 or younger through an outside drive-thru or walk-up process.

    Meals are available between 11 a.m. and noon at the following locations:

  • North Elementary, 171 E. Hoard Street – front loop

  • Ohio Elementary, 1537 Ohio Street – side entrance near gym

  • Sherman Elementary, 836 Sherman Street – front loop

  • Watertown High School, 1335 Washington Street – back of school cafeteria entrance.

  • Fairgrounds YMCA – 558 Rand Drive – parking lot

Each day, each child will receive one lunch and one breakfast for the following day.

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