COVID-19 Hotlines



TRICARE Nurse Advice Hotline:
For Fort Drum MEDDAC beneficiaries who have respiratory symptoms related to COVID-19.
1-800-TRICARE (874-2273), option 1
Available 24/7

Samaritan Resource Line:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 755-3100
Available 8 a.m. to 9 p.m., 7 days a week


Carthage Area Hospital Resource Line:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 519-5497
Available 9 a.m. to 7 p.m., 7 days a week


Lewis County General Hospital:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 376-9678
Available 24/7


NYS COVID Emotional Support Line:


Army Public Health Center Hotline:
For additional questions about COVID-19.
Available 24/7


COVID-19 Web Resources

The Defense Digital Service has designed an online tool for the DoD community to assess potential COVID-19 symptoms. Called, the anonymous tool does not diagnose disease but assesses the likelihood someone may have COVID-19 based on a series of simple health-related questions and then provides information on how to seek further advice. Although designed with DoD personnel in mind, the public also may use it.

For more information, visit the following websites:

Army Public Health Center:


Medline Plus: 




New York State:


Local Resources:  

Domestic Violence Resources


NYS Coalition Against Domestic Violence:

* Jefferson County:  

Victims Assistance Center of Jefferson County – (315) 782-1855

* Lewis County:

Lewis County Opportunities Inc. –

(315) 376-HELP (4357) or (315) 376-8202

* St Lawrence County:

St Lawrence Valley Renewal House –

(315) 379-9845


NYS Domestic Violence Hotline:


Resiliency Resources

Alcoholics Anonymous: (315) 788-2280

Available 24/7


AER COVID-19 Portal:


Military Crisis Line: 1-800-273-8255

This is a free, confidential resource for service members. Call 1-800-273-8255 and Press 1 to speak with a trained responder.

Available 24/7


Military OneSource support: 1-800-342-9647

Available 24/7

MEDDAC Updates

Face masks no longer required in
Fort Drum MEDDAC facilities

Per updated guidance and community COVID-19 transmission levels, protective face masks are no longer required for wear by patients and staff while inside any Fort Drum medical Activity clinic or facility, except under specific circumstances.

Be aware: masking mandates and/or requirements can change in the future due to community COVID-19 levels or adjusted policies from the Defense Health Agency and Department of Defense.

* Patients and visitors should continue to mask if they:

- Choose to continue masking based on personal beliefs and risk factors.

- Have suspected or confirmed SARS-CoV-2 infection or other respiratory infection (i.e., those with a runny nose, cough, sneeze).

- Reside in a unit or area of the facility experiencing a SARS-CoV-2 outbreak.

- Have otherwise had source control recommended by public health authorities.

* Medical face masks will still be available at each entrance for those who need / want one.


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COVID-19 vaccine updates

The FDA and CDC have authorized Pfizer-BioNTech COVID-19 and Moderna COVID-19 vaccines for children ages 6 months through 4 years old.

In addition, the FDA and CDC have authorized the use of a single booster dose for administration to individuals 5-11 years old at least five months after completion of a primary series with the Pfizer-BioNTech COVID-19 vaccine or individuals 6-17 years old after completion of the Moderna COVID vaccine.

MEDDAC will provide COVID-19 vaccinations to all eligible TRICARE beneficiaries 6 months and older.

To make an appointment, call (315) 772-2778 today!

Drive-through COVID-19 testing

MEDDAC provides drive-through COVID-19 testing for pre-operative (pre-op) and select OB/GYN patients. Beneficiaries undergoing surgical procedures or who have a scheduled labor and delivery date are to be tested for COVID-19 within 72 hours of their procedure. (Click on flyer to enlarge it.)

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Drive-up prescription pickup

To request a prescription refill, contact the Guthrie Pharmacy refill line at (315) 772-3696 during regular business hours. The Pharmacy has a drive-up feature for beneficiaries picking up prescriptions. (Click on flyer for more information.)

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Patients who are interested in using TRICARE home delivery pharmacy can find more information at

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GUIDE TO TOPICS (Quick Links):

Gate Access  Health Guidance  Facility Entrance Procedures  | General Order 1N  |  Restrictions |  Restricted Personnel Movement  | Facility / Services Status  |  Scam Alert  Telework 


Fort Drum's current HPCON level is Alpha, as of Aug. 3, 2022. 

Gate Access

Lt. Gen. Paul Cerjan and Gas Alley Access Control Points are open 24/7.

Col. Michael Plummer Gate is open from 4:30 a.m. to 10 p.m. daily to all authorized ID card holders, including valid local access badges and passes. 

Wheeler-Sack Army Airfield Gate is open to all patrons with valid ID cards and passes from 5:30 a.m. to 10 p.m. weekdays; closed on days of no scheduled activity (DONSAs), weekends, and holidays. When WSAAF Gate is closed, ID card / pass holders who require access to the airfield should enter through the Gas Alley Gate and cross over Route 26 via Nash Boulevard to the Bomporto Bridge. 

In general, anyone may visit the installation, provided they meet select security screening criteria. Requirements for non-DoD individuals who wish to visit post can be found on our Visitor & Gate Information page at

Questions may be directed as follows:

  • Captain of the Guard at (315) 772-9959, 7:30 a.m. to 4 p.m. Monday through Friday;

  • Sergeant of the Guard at (315) 772-8392, 24 hours a day; or

  • Visitor Control Center at (315) 772-8585, 5:30 a.m. to 10 p.m. seven days a week.

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Health Guidance

If you feel ill


Individuals should immediately report COVID-19 symptoms (fever, cough, shortness of breath, diarrhea, headache, muscle aches, sore throat, and unexplained loss of taste or smell) to their chain of command and medical personnel. Individuals with symptoms consistent with COVID-19 should avoid contact with others until evaluated by a medical professional. 

If you feel you have the symptoms of COVID-19, please follow the guidance below before visiting the doctor to seek screening and medical care. Please only use hospital services and urgent care clinic access when absolutely necessary.

Active-duty Soldiers who are experiencing symptoms associated with COVID-19 – such as a cough, fever or shortness of breath – and who wish to be screened should report to the central screening location outside Conner Troop Medical Clinic. Screening hours are 9 a.m. to 5 p.m., Monday through Friday. Outside of those hours, Soldiers should reach out to the Military Health System Nurse Advice Line at 1-800-874-2273 for guidance.

All Department of the Army civilians experiencing respiratory symptoms consistent with COVID-19 (cough, fever, or shortness of breath) while at work / on duty should immediately notify their supervisor and call the MEDDAC Occupational Health Clinic at (315) 681-1901 between the hours of 6 a.m. and 4:30 p.m. A health care worker will conduct an initial screening over the phone and provide additional information as to your next steps. For after-hours care or when not on duty, DA civilians should contact their primary care provider and follow their directions for screening.

Family members and retirees who are Fort Drum MEDDAC beneficiaries who are experiencing symptoms associated with COVID-19 should call the Guthrie appointment line at (315) 772-2778 during business hours. After hours, please call the Military Health System Nurse Advice Line at 1-800-TRICARE (874-2273), option 1.

The drive-up pharmacy will continue to operate until further notice.  


Drive-through COVID-19 testing

MEDDAC provides drive-through COVID-19 testing for pre-operative (pre-op) and select OB/GYN patients. Beneficiaries undergoing surgical procedures or who have a scheduled labor and delivery date are to be tested for COVID-19 within 72 hours of their procedure. Beneficiaries will receive a pre-op or pre-delivery order and instructions from their provider.

To be tested, simply drive up to the Guthrie Clinic Pharmacy / Pre-op entrance on Mount Belvedere Boulevard and follow the directions of the traffic controller. (See flyer for more information.)

Note:  This service is for MEDDAC beneficiaries only. Martin’s Point beneficiaries should contact their health care coordinator for information on where to receive pre-op COVID-19 testing.

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Facility Entrance Procedures

Fort Drum OB/GYN Clinic at Samaritan Medical Center has modified clinic procedures to keep patients and staff safe. Patients are no longer required to wait in their vehicle and call the clinic before their appointment. When arriving for your appointment, wear a facemask if you have one. If not, one will be provided for you. The Fort Drum OB/GYN Clinic will allow one healthy adult support person to all obstetric visits. For gynecology appointments, it is requested that only the patient attend, unless the patient is a minor and requires the guardian to be present. If you have any questions, call (315) 785-4624.

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General Order 1N

The 10th Mountain Division (LI) and Fort Drum commander has issued General Order 1N for all individuals subject to military orders and stationed, assigned and/or attached to Fort Drum, and U.S. government civilian employees as indicated. For more information, see the Restrictions section below. To read the general order in its entirety, click HERE

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Restrictions (Travel, Official Visitation, Testing)

Leave, pass and other off-duty travel

Service members should see Appendix A for Leave and Pass approval authorities. Leaders will counsel unvaccinated service members using Appendix B before travel.

Not fully vaccinated personnel should reference Appendix G for restriction of movement (ROM) requirements.

All personnel, including vaccinated personnel, will be tested three to five days after arriving in the United States from a foreign country. 

A restriction of movement is defined as limited movement of an individual or group to prevent or diminish the transmission of a communicable disease. Standards for ROM include: restrict movement to a residence, limit close contact with others, and self-monitor for temperature, cough or difficulty breathing, as described by the Centers for Disease Control and Prevention. If symptoms of COVID-19 develop, self-isolate immediately, further limit contact with others, notify the chain of command or supervisor, and seek advice from the appropriate health care provider to determine whether medical evaluation is needed. Service members must notify their chain of command it they, or persons in their household, develop signs or symptoms of COVID-19. DoD civilian employees should notify supervisors if they develop, or have had contact with anyone who exhibits, signs or symptoms of COVID-19. Personnel will telework when practicable per direction of the commander or supervisor.


Screening testing for unvaccinated personnel

COVID-19 Community Level is assessed in one of three categories: low, moderate, and high. Fort Drum's Community Level is the level assessed for Jefferson County. This estimate can be found at

When the CDC COVID-19 Community Level is "medium" or "high" in the county where a DoD installation or facility is located, COVID-19 screening testing will be performed at least weekly for unvaccinated service members and DoD civilian employees whose routine place of duty requires access to DoD facilities. Unvaccinated service members and DoD civilian employees who episodically enter DoD facilities to perform duties will provide a negative COVID-19 test result administered not more than 72 hours before accessing a DoD facility.

When the COVID-19 Community Level is "low," screening is not required.


Venues and activities

Some venues may be limited in capacity or availability based on the rate of community transmission.

Social gatherings that adhere to CDC guidelines are permitted. All personnel will continue to follow CDC guidelines. Unvaccinated personnel must socially distance and wear masks. 

Any in-person meetings, events, and conferences sponsored by the Army with more than 50 participants, in a county where the CDC COVID-19 community level is high, will require an Exception to Policy approved by the Under Secretary of the Army. Meetings do not include military training and exercises.

For approved in-person indoor or outdoor meetings, events, and conferences, in a county where the CDC COVID-19 community level is high or medium, the organizer will require all non-military attendees to provide a completed DD Form 3150 stating they are fully vaccinated or have an approved/pending exemption. The organizer will verify service members' vaccination in MEDPROS or require proof of vaccination. Individuals who are not fully vaccinated, or who decline to provide information about their vaccination status, may not attend. Those with an approved or pending exemption may attend.  


Standards for quarantine and isolation


A "not fully vaccinated" person either has not completed the full COVID-19 vaccination dose series, has received the final dose of a series within the past 14 days, or declines to provide requested proof of his or her COVID-19 vaccination status. 

A "fully vaccinated person" is defined as every person, except those who are moderately or severely immunocompromised, two weeks after the second dose in a two-dose series, or two weeks after a single-dose vaccine. 

An "up to date" person is defined as every person who has received all doses in the primary series and all boosters recommended for the person when eligible. However, these additional boosters are not required to be considered fully vaccinated for public health purposes at this time. 

Personnel who are not "up to date" and are in close contact with a person who has COVID-19 will remain out of the workplace for five calendar days. They can return to work after five days if they do not develop any COVID-19 symptoms but must continue to wear a mask and will refrain from travel for an additional five days.

Personnel who are "up to date" and are in close contact with a person who has COVID-19 do not need to remain out of the workplace as long as they do not develop any COVID-19 symptoms. Although they can continue to work, they must wear a mask and refrain from travel for 10 calendar days from the date of their last close contact.

In cases of mission-essential activities that must be conducted on site, asymptomatic personnel with potential exposure to COVID-19 based on close contact, who otherwise would need to remain out of the workplace, may be granted an exception to continue to work on site provided they remain asymptomatic, do not have a positive COVID-19 test, and comply with key practices including: obtain a COVID-19 test on calendar day 5 and conduct daily pre-screening with temperature checks.  



Personnel who have symptoms consistent with COVID-19 will notify their commander or supervisor and stay home. Personnel who develop symptoms consistent with COVID-19 during the workday must immediately distance from other workers, notify their commander or supervisor, and promptly leave the workplace.

Regardless of COVID-19 vaccination status, DoD personnel who test positive for COVID-19 will remain out of the workplace for five calendar days. Individuals may return to the workplace after five calendar days, if they have no symptoms, or if they have no fever for more than 24 hours and any remaining symptoms are resolving. 

Service members who test positive using an at-home COVID-19 test will contact their primary care manager to determine if additional testing is needed. Service members will not be placed in isolation without seeing a medical provider. 


School children testing guidelines

New York state requires that any child sent home from school or child care for suspected COVID symptoms must be evaluated by a health care provider before being allowed to return to the classroom.

The following procedures are now in effect:  School COVID Plan.jpg

  • A child who is suspected of being symptomatic will be sent home from the school or child care facility.
  • The child is then scheduled within 24 hours for appointment at Bowe Troop Medical Clinic (if seen on post) or with an off-post health care provider.
  • A child who is screened by a health care provider and is suspected of being COVID positive will be placed in isolation until at least 10 days have passed since symptoms first appeared. Family members are also required to quarantine as potential close contacts. While a negative test result will not terminate the isolation period, it is required for return to school or child care.
  • If the child is not suspected of being COVID positive, he or she is then sent off post for COVID testing (or receive a test from an off-post health care provider). Once there is a negative COVID test result, there is no requirement to quarantine or isolate for any of the child’s family members.
  • If the child is diagnosed with another condition by a health care provider, that diagnosis is then verified by lab work. The child will stay at home until symptoms are resolved and then can return to school with a note from the health care provider verifying the condition.

For an illustration of these procedures, click on the chart above.

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Restricted Personnel Movement

DoD recently announced plans for a conditions-based, phased approach to personnel movement.

All of the following types of movement require an Exception to Policy (ETP) approved by the first O-6 commander in a Soldier's chain of command:

  • Temporary duty travel (TDY)
  • Government-funded leave travel
  • Permanent change of station travel (PCS)
  • All other types of official travel
  • Personal leave outside the local area
  • Non-official travel outside the local area

Types of travel that do not require an ETP:

  • Deployments and redeployments
  • Travel by personnel who departed their permanent duty station prior to stop move
  • Travel by personnel who were TDY prior to stop move and TDY will end while stop move is in effect
  • Travel by military and civilian personnel pending retirement or separation (service members are authorized to take leave associated with transition leave)
  •  Travel to and from professional military education programs
  • Travel associated with recruiting / accessions activities

An Exception to Policy for movement may be granted for one of the following reasons:

  • Travel is determined to be mission essential. In this case, the gaining unit must initiate the request to the losing command’s G1.
  • Travel is necessary for humanitarian reasons.
  • Travel is warranted due to extreme hardship.

Soldiers should work with their chain of command and personnel sections for questions regarding policy exemptions and procedures.

For answers to frequently asked questions regarding PCS moves and leave, click HERE.

For PCS resources available to Soldiers and their families at Fort Drum, see the flyer.

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Facility / Services Status


10th Mountain Division and Fort Drum Museum is now open at its new location in Bldg. 2509, Col. Reade Road. Hours are 9 a.m. to 5 p.m. Tuesday through Saturday. The museum is closed on Sundays, Mondays and federal holidays. Stop by and see the new exhibits! 

Army Emergency Relief officials have unveiled the "Home Schooling and Remote Education Assistance Program," which covers traditional full-time home-school families as well as remote education due to COVID-19. Assistance is available for K-12 and undergraduate students, in the form of a grant, zero-interest loan, or combination of both. For more information, see the flyer on this page or read the article posted here.

Army Wellness Center – now providing all appointment types, both in person and virtual. In addition to individual appointments, the AWC also offers classes that can be attended in person or watched via our Facebook page. To schedule an appointment or for more information, call the AWC at (315) 772-4608.

Barber shops:

  • Main Exchange Barber Shop is open from 9:30 a.m. to 5 p.m. Thursday through Monday.
  • Jack T. Sweet Barber Shop is open from 8 a.m. to 4 p.m. Monday through Thursday and 11 a.m. to 3 p.m. Sunday.
  • Ontario Barber Shop is open from 9 a.m. to 3 p.m. Monday through Thursday.

All walk-ins are welcome; appointments are no longer needed.

Burger King at Wheeler-Sack Army Airfield is closed until further notice due to a staffing shortage.

Car washes – open 24/7.

Clark Hall using a single entry point at the front doors of the facility. Mail clerks who come to pick up mail for their units must enter through the front doors, go up to the second floor and go down through C-wing to the Official Mail Distribution Center (OMDC) and enter USPS that way.

Class VI – open 10 a.m. to 6 p.m. Tuesday through Saturday.

Commissary – The Fort Drum Commissary is open from 9 a.m. to 7 p.m. Tuesday to Sunday for service members, their beneficiaries, retirees and other authorized users. The Commissary no longer allows shoppers to bring in their own bags. All groceries will be placed in bags available within the store.

Curbside pickup is available from 9 a.m. to 3 p.m. Tuesday through Friday for individuals in Level 1 quarantine, shoppers who have been turned away from entering the store due to illness, and retirees.

Individuals in the aforementioned categories who wish to use this program should fill out the form found at indicating desired items and pickup time, and email it to Individuals who do not have email can call in their order at (315) 772-7807. Customers will be called when their groceries are being checked out to provide payment information directly to the cashier. Individuals using the program will be required to load their own groceries or indicate at the time of purchase that they would like to use a bagger to load, keeping in mind that baggers are paid via tips. Customers must be specific in their desired items for purchase, as substitutions will not be made. This program is made possible by volunteers at the Fort Drum Better Opportunities for Single Soldiers program and through the cooperation of the Fort Drum Commissary.

Dental Clinics

  • Marshall Dental Clinic – open 8:30 a.m. to 4:30 p.m. for emergency dental pain only. Call the front desk at (315) 772-8891 to get screened over the phone by one of our dentists.

  • Stone Dental Clinic open 8:30 a.m. to 4:30 p.m. for exams only. Call the front desk at (315 772-5576 to schedule an exam.

Fort Drum Theater – closed.

Multipurpose Auditorium – closed.

Niagara Express – closed.

Optical Shop – open with limited staffing from noon to 3 p.m. Monday through Friday, closed weekends. Patrons are required to wear a mask during their time in the Exchange.

Optometrist – open with limited staffing during the following hours: 9:30 a.m. to 5 p.m. Tuesday and Wednesday, closed Thursday, 9:30 a.m. to 5 p.m. Friday, 9 a.m. to 4 p.m. Saturday, closed Sunday and Monday. Patrons are required to wear a mask during their time in the Exchange.

Popeyes – open 11 a.m. to 7 p.m. daily.

Post Exchange complex – open 9 a.m. to 6 p.m. Monday through Saturday and 10 a.m. to 6 p.m. Sunday.

The Fort Drum PX offers curbside pickup. Place your order online at as a “Buy on line Pick up in store” order for the Fort Drum Exchange. When the order is ready, the store will call and offer the curbside pickup option. At the store, shoppers park in a designated numbered space, call the phone number on the sign (315) 836-7463, and the order is delivered to their vehicle.

PX Mini Mall – open 6 a.m. to 9 p.m. Monday through Friday; 7 a.m. to 9 p.m. Saturday, and 7 a.m. to 8 p.m. Sunday.  

Religious Services In-person worship has resumed in chapels with COVID-19 prevention measures in place. Hand sanitizer will be available, and there is a six-foot physical distancing requirement except between family members. Pews will be marked off to ensure distancing can be maintained. Religious affairs specialists will be on hand to assist. Sacraments will be offered under COVID-19 restrictions that have been dictated by endorsing agencies and military policy. To maintain a safe environment, the following services will not be offered at this time: religious education, Watchcare, children's church and fellowship activities.

Fort Drum chaplains want to provide the community an opportunity to fulfill religious requirements, but they do not want anyone to feel pressured to attend. If you are concerned about exposure for yourself or a family member, feel free to watch the virtual service on the Facebook page: @FortDrumChapel.

Worship times:

  • Muslim Jum'ah – 12:30 p.m. Friday, Main Post Chapel

  • Jewish Shabbos – 6 p.m. Friday, Main Post Chapel

  • Mass – 9 a.m. Sunday, Main Post Chapel

  • Lutheran – 9:30 a.m. Sunday, Riva Ridge Chapel

  • Gospel – 10 a.m. Sunday, Po Valley Chapel

  • Traditional Christian – 11 a.m. Sunday, Riva Ridge Chapel

  • Chapel Next – 11 a.m. Sunday, Main Post Chapel

For more information, call the Main Post Chapel at (315) 772-5591.

Retirement Service Office – no longer accepting walk-ins or appointments for retired Soldiers, surviving spouses, and their families. The majority of services are available online and via telephone and e-mail. For assistance, call (315) 772-6339 / 6434 / 3189, or email

For any pay issue or information update with DFAS, call 1-800-321-1080 or go online to and click on askDFAS to submit information or update your DFAS account.

Service order requests for facilities maintained by Directorate of Public Works 

(This excludes on-post housing maintained by Fort Drum Mountain Community Homes.)

For all life, health, and safety (LHS) issues, please dial 911 immediately. Examples: gas leak, fire, smoke, etc.

For emergency service order requests, please call (315) 772-DPW1 (3791).

For all non-emergency service requests, use the Army Maintenance Application (ArMA)This is accessible by computer or smartphone. Requesters must register by visiting A help sheet is available HERE. ArMA will be used for all non-emergency service requests. Any calls taken by the emergency call center that are not LHS / emergencies will be returned to the requester for submission through ArMA.
If you require assistance on previously submitted service work, please use the ArMA application. Please do not email asking for assistance unless it is an emergency and/or until the following time has passed: Priority 1 work, after 24 hours of order submission; Priority 2 work, after seven days of submission; and Priority 3 work, after 30 days of submission. 

USO Fort Drum – open with limited capacity / amenity availability. Computer lab, midday snack, and gaming systems will be available. Operating hours are 9:30 a.m. to 2 p.m.

Veterinary Clinic – will operate as a "roadside service" until further notice. Upon arrival at the clinic, call the front desk at (315) 772-4262 / 0642 / 2978 to be checked in and await further instructions.

Workforce Development – closed. 

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Scam Alert:

There have been reports of scammers calling Fort Drum community members and claiming to be representatives from the federal government reaching out to provide federal relief funds. Soldiers should be vigilant about protecting themselves and their family members from scams during the COVID-19 pandemic. The federal government will never call you seeking information about your bank account or other financial matters, and you should never provide that information over the phone. Anyone who believes they are the victim of a scam or predatory action should contact the Office of the New York Attorney General to file a complaint. Soldiers and family members with questions and/or concerns also may contact the Fort Drum Legal Assistance Office at (315) 772-5261.

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For those who are teleworking, NEC advises that computer quarantines will continue as usual for systems that do not receive regular updates. Teleworking individuals should connect through a VPN for at least four hours a day to ensure computers receive required patches. This can be completed during duty or non-duty hours.

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To help alleviate the academic stress created by COVID-19 related disruptions, DoD has temporarily expanded eligibility for the for U.S. Military Families program ( The program provides on-demand academic support 24/7 online in more than 100 subjects for students in kindergarten through college. The website is now available at no cost to any adult or child in a DoD civilian or active duty, National Guard, Reserve or Wounded Warrior military family who is trying to continue learning while managing unexpected changes to their routines, including service members, civilian personnel, spouses and college-age children who are enrolled in a college or professional development course, grades K-12 children who are now navigating at-home learning with less access to their teachers, ROTC, NROTC, and DoD service academy cadets who are wrapping up an academic year. To create an account, visit

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