COVID-19 Hotlines

Notice:

 

TRICARE Nurse Advice Hotline:
For Fort Drum MEDDAC beneficiaries who have respiratory symptoms related to COVID-19.
1-800-TRICARE (874-2273), option 1
Available 24/7
 

Samaritan Resource Line:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 755-3100
Available 8 a.m. to 9 p.m., 7 days a week

 

Carthage Area Hospital Resource Line:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 519-5497
Available 9 a.m. to 7 p.m., 7 days a week

 

Lewis County General Hospital:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 376-9678
Available 24/7

 

NYS COVID Emotional Support Line:
1-844-863-9314

 

Army Public Health Center Hotline:
For additional questions about COVID-19.
1-800-984-8523
Available 24/7


 

COVID-19 Web Resources

The Defense Digital Service has designed an online tool for the DoD community to assess potential COVID-19 symptoms. Called MySymptoms.mil, the anonymous tool does not diagnose disease but assesses the likelihood someone may have COVID-19 based on a series of simple health-related questions and then provides information on how to seek further advice. Although designed with DoD personnel in mind, the public also may use it.

For more information, visit the following websites:

www.coronavirus.gov

www.cdc.gov/coronavirus

www.defense.gov/Coronavirus/

www.militaryonesource.mil/coronavirus

www.army.mil/coronavirus

Army Public Health Center:

https://phc.amedd.army.mil

Health.mil:   https://health.mil

MEDCOM:  www.army.mil/armymedicine

Medline Plus:   https://medlineplus.gov 

OPM:    www.opm.gov

TRICARE:   www.tricare.mil

 

New York State:

https://coronavirus.health.ny.gov/covid-19-travel-advisory

 

Local Resources:

www.co.jefferson.ny.us/COVID-19INFORMATION

www.watertowncovidresources.org

www.stlawco.org

www.lewiscounty.org  

Domestic Violence Resources

 

NYS Coalition Against Domestic Violence:

* Jefferson County:  

Victims Assistance Center of Jefferson County – (315) 782-1855

https://www.vacjc.com

* Lewis County:

Lewis County Opportunities Inc. –

(315) 376-HELP (4357) or (315) 376-8202

www.lewiscountyopportunities.com

* St Lawrence County:

St Lawrence Valley Renewal House –

(315) 379-9845

http://slvrenewal.org

 

NYS Domestic Violence Hotline:

1-800-942-6909

https://opdv.ny.gov/help/dvhotlines.html

Resiliency Resources

Alcoholics Anonymous: (315) 788-2280

Available 24/7

 

AER COVID-19 Portal:

www.armyemergencyrelief.org/covid19

 

Military Crisis Line: 1-800-273-8255

This is a free, confidential resource for service members. Call 1-800-273-8255 and Press 1 to speak with a trained responder.

Available 24/7

 

Military OneSource support: 1-800-342-9647

www.militaryonesource.mil

Available 24/7

MEDDAC Updates

Drive-through COVID-19 testing

MEDDAC will provide drive-through COVID-19 testing for pre-operative (pre-op) and select OB/GYN patients. Beneficiaries undergoing surgical procedures or who have a scheduled labor and delivery date are to be tested for COVID-19 within 72 hours of their procedure. (Click on flyer for more information.)

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Drive-up prescription pickup

To request a prescription refill, contact the Guthrie Pharmacy refill line at (315) 772-3696 during regular business hours. The Pharmacy has a drive-up feature for beneficiaries picking up prescriptions. (Click on flyer for more information.)

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Patients who are interested in using TRICARE home delivery pharmacy can find more information at https://tricare.mil/homedelivery.

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Employee Assistance Program
Newsletters


Special Issues for Coping during COVID-19:

March / April 2020

April 2020

Special Issue 3 - April 2020

Special Issue 4 - April 2020

Special Issue 5 - April 2020

Special Issue 6 - May 2020 

Special Issue 7 - May 2020

Special Issue 8 - May 2020

Special Issue 9 - May 2020

Special Issue 10 - May 2020

Special Issue 11 - June 2020

Special Issue 12 - June 2020

Special Issue 13 - June 2020

Special Issue 14 - Independence Day 2020

Special Issue 15 - July 2020

Issue 16 - August 2020

Issue 17 - September 2020

Issue 18 - October 2020

Special Issue 19 - December 2020

New Year’s Issue 20 - January 2021

Letter to Retirees

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GUIDE TO TOPICS:

Reporting Status  |  Gate Access  Travel Advisory Health Guidance 

Facility Entrance Procedures  | General Order 1F  |  Restrictions  | 

Restricted Personnel Movement  | Facility / Services Status  |  Scam Alert  Telework 

Tutor.com   |   Community Resources 

 

Reporting Status

The 10th Mountain Division (LI) and Fort Drum has returned to COVID-19-compliant operations under General Order 1F. For further guidance, speak with your chain of command / supervisor.

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Gate Access

Cerjan and Gas Alley Access Control Points are open 24/7.

Mount Belvedere ACP is open 24/7 to all authorized ID card holders, including valid local access badges and passes.

Wheeler-Sack Army Airfield Gate is open to all patrons with valid ID cards and passes (no Trusted Traveler) from 5:30 a.m. to 10 p.m. weekdays; closed on days of no scheduled activity (DONSAs), weekends, and holidays. When WSAAF Gate is closed, ID card / pass holders who require access to the airfield should enter through the Gas Alley Gate and cross over Route 26 via Nash Boulevard to the Bomporto Bridge. Sponsors / visitors with an exception to policy who are seeking passes for installation access should report to the Visitor Control Center at the Cerjan Gate before attempting to use WSAAF Gate.

The Trusted Traveler Program is suspended.

All personnel wishing to access Fort Drum must adhere to COVID-19 security and medical screening requirements.

  • Personnel possessing a valid Uniformed Services Identification Card (USID) or Federal Personal Identity Verification (PIV) Card or a Fort Drum local access badge are granted access provided they have not traveled outside the local travel area or to one of the off-limits areas.

  • Personnel not possessing a valid USID, Federal PIV Card or Fort Drum local access badge are deemed installation visitors and must have an approved sponsorship packet with an exception to policy to gain access.

    • Family and friends of an active-duty service member must have sponsorship and an exception from an O-5 or higher in their possession.

    • Personnel who require access due to a MEDDAC ETP will be approved by the MEDDAC commander.

    • All others must have an approved exception from the garrison commander.

  • Service members who have traveled to or are coming from any location outside the local travel area or one of the off-limits areas, and have not conducted a restriction of movement for 14 days, must possess a valid DA-31 allowing travel outside the local travel area or an approved exception to policy to obtain access to the installation.

Retirees and beneficiaries must go through medical screening before entering post.

Contractors and other service providers should seek clarification for Fort Drum access from their supervisors.

Delivery drivers who were not vetted for access before the pandemic will be directed to the Visitor Control Center at the Cerjan Gate. There they will need to submit to background check and show proof of their delivery requirement. If all is in order, they will be allowed access to make the delivery. If the delivery driver does not pass the background check, customers will need to pick up their anticipated delivery at the VCC.

Taxi, Uber and Lyft drivers who were vetted to operate on Fort Drum are allowed to bring DoD ID card and local access badge holders onto post for drop-off purposes only. After dropping off the fare, they must immediately leave post and are not allowed to pick up additional fares while on post. Individuals looking to use these services to get onto post should ask their drivers if they have approved access to the installation before accepting the ride and incurring a fee.

Taxi drivers who do not have pre-vetted access will be given one-time access to post to drop off their riders if they submit to and successfully clear backgrounds checks and their riders are in possession of DoD ID card / LAB and/or an exception to policy as necessary. Riders should expect to pay an increased fare based on the time it takes for an un-vetted driver to submit to the background checks / gain entry to post. Riders can choose to be dropped off at the Visitor Control Center and picked up by a DoD ID card holder if the driver does not have access to post.

Riders who have an ETP to access post (GS 14+/O5+ approved bona fide need to enter post) but do not have a DoD ID/LAB card must submit to background checks (and successfully clear) prior to entry to post via any of these services.

Visitors without a valid ETP are NOT permitted. Anyone accessing post via a taxi/Uber/Lyft must have the following based on the nature of the access request:

1. DoD ID card / Local Access Badge / valid ID and, if applicable, one of the following:
     a. Valid ETP if traveled outside of the local travel area
or off-limits areas as outlined in Appendix A of General Order 1F.

     b. Valid ETP by a GS 14/O5 or higher with command authority if not in possession of a DoD ID card / LAB (Personnel are required to have a background check prior to entry. Personnel arriving by taxi will be granted a day pass in order to link up with sponsor and complete the escort process).

Questions may be directed as follows:

  • Captain of the Guard at (315) 772-9959, 7:30 a.m. to 4 p.m. Monday through Friday;

  • Sergeant of the Guard at (315) 772-8392, 24 hours a day; or

  • Visitor Control Center at (315) 772-8585, 5:30 a.m. to 10 p.m. seven days a week.

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Travel Advisory

Governor Andrew M. Cuomo has announced new guidelines allowing out-of-state travelers to New York to "test out" of the mandatory 10-day quarantine. Travelers from contiguous states will continue to be exempt from the travel advisory; however, covered travelers must continue to fill out the Traveler Health Form (https://coronavirus.health.ny.gov/covid-19-travel-advisory). Essential workers will continue to be exempt.

New York's travel advisory can be found at https://coronavirus.health.ny.gov/covid-19-travel-advisory.

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Health Guidance

Wear of masks / cloth face coverings

All Soldiers on Fort Drum will wear face coverings / masks when they cannot maintain six feet of social distance in public areas or places of work. Commanders will enforce this guidance.

Places of work: Personnel working in a facility on Fort Drum will wear a face covering / mask when social distancing is not possible. Removing face covering / mask while seated at a desk or workstation is allowed.

AAFES, PX, Commissary: Face coverings / masks are required to enter these facilities. 

Off post: In accordance with New York state executive order, any individual who is over age 2 and able to medically tolerate a face covering will be required to cover their nose and mouth with a mask or cloth face covering when in a public place and not maintaining social distance.

Soldiers will comply with New York state face covering guidance when in public.

Face coverings / masks must cover both the nose and mouth.

Soldiers are authorized to wear the neck gaiter and other cloth items, such as bandannas and scarves, as face coverings. This applies both indoors and outdoors, as well as while in uniform. Everyone will use good judgment in choosing a mask or cloth face covering. Service members will not wear masks or cloth face coverings that have profanity, racist, demeaning or derogatory logos, script or imagery. The medical white and light blue type / style mask is authorized with all uniforms. Cloth masks or face coverings should be washed daily. Do not wear the N95 respirator mask; it should be reserved for our medical personnel. Do not wear high-altitude training masks in uniform. Remember: The mask is not to protect you from getting the virus. It is to protect the spread of the virus, as you may be asymptomatic and not know that you have the disease.

Security checkpoints may require the lowering of face covers to verify identification.

For more guidance on cloth face coverings, click HERE.

 

If you feel ill

As this public health crisis continues to grow, we have to work to reserve resources for those who need them the most. If you feel you have the symptoms of COVID-19, including cough, fever and shortness of breath, please follow the guidance below before visiting the doctor to seek screening and medical care. Please only use hospital services and urgent care clinic access when absolutely necessary.

Active-duty Soldiers who are experiencing symptoms associated with COVID-19 – such as a cough, fever or shortness of breath – and who wish to be screened should report to the central screening location outside Conner Troop Medical Clinic. Screening hours are 9 a.m. to 5 p.m., Monday through Friday. Outside of those hours, Soldiers should reach out to the Military Health System Nurse Advice Line at 1-800-874-2273 for guidance.

All Department of the Army civilians experiencing respiratory symptoms consistent with COVID-19 (cough, fever, or shortness of breath) while at work / on duty should immediately notify their supervisor and call the MEDDAC Occupational Health Clinic at (315) 681-1901 between the hours of 6 a.m. and 4:30 p.m. A health care worker will conduct an initial screening over the phone and provide additional information as to your next steps. For after-hours care or when not on duty, DA civilians should contact their primary care provider and follow their directions for screening.

Family members and retirees who are Fort Drum MEDDAC beneficiaries who are experiencing symptoms associated with COVID-19 should call the Guthrie appointment line at (315) 772-2778 during business hours. After hours, please call the Military Health System Nurse Advice Line at 1-800-TRICARE (874-2273), option 1.

The drive-up pharmacy will continue to operate until further notice.  

 

Drive-through COVID-19 testing

MEDDAC now provides drive-through COVID-19 testing for pre-operative (pre-op) and select OB/GYN patients. Beneficiaries undergoing surgical procedures or who have a scheduled labor and delivery date are to be tested for COVID-19 within 72 hours of their procedure. Beneficiaries will receive a pre-op or pre-delivery order and instructions from their provider.

To be tested, simply drive up to the Guthrie Clinic Pharmacy / Pre-op entrance on Mount Belvedere Boulevard and follow the directions of the traffic controller. (See flyer for more information.)

Note: this service is for MEDDAC beneficiaries only. Martin’s Point beneficiaries should contact their health care coordinator for information on where to receive pre-op COVID-19 testing.

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Facility Entrance Procedures

Mandatory health screenings are being conducted to gain entrance to the Exchange, Commissary and Clark Hall. Those seeking admittance to these buildings will be required to submit to a temporal temperature check and answer the same questions being required at the gates. Those who have a fever or answer yes to any of the screening questions will be advised on how to seek further screening. Commissary personnel will assist those who do not meet the screening requirements to purchase essential items.

Anyone entering the PX or Commissary will be required to wear a mask that they must bring with them. No masks will be available at the door.

Guthrie Clinic will continue to use a single point of entry for all beneficiaries and employees on the Southside entrance of the Family Medicine Clinic to accommodate patients during adverse weather, allow for greater handicap accessibility, and improve patient safety.

Behavioral Health patients should report to Conner Troop Medical Clinic for screening before going to the Wilcox Clinic or Embedded Behavioral Health clinics. Once cleared, patients will receive a wristband, which will be required before entering one of the behavioral health clinics.

Bowe Troop Medical Clinic will treat only COVID-19 positive patients. COVID-19 positive beneficiaries, including Soldiers, family members and retirees, should contact their nurse case manager or call the MEDDAC Appointment Line at (315) 772-2778 to request an appointment before going to a treatment facility for care. Tell the representative of your COVID-19 positive status. COVID-19 positive patients will be screened on the phone and directed to their next steps. When arriving at Bowe TMC, park in the designated parking spot and follow the directions of the clinic staff.

Fort Drum OB/GYN Clinic at Samaritan Medical Center has modified clinic procedures to keep patients and staff safe. Patients are no longer required to wait in their vehicle and call the clinic before their appointment. When arriving for your appointment, wear a facemask if you have one. If not, one will be provided for you. To meet Samaritan requirements, only the patient will be permitted to attend the appointment. Visitors will not be allowed in the clinic. Upon arrival, medical staff will screen you for COVID-19 exposure, malaise, upper/lower respiratory symptoms and fever before entering the OB/GYN clinic. If you are positive for any of the above, call the clinic at (315) 785-4609 for assessment and triage. If you have a virtual appointment, please be available with an open phone line during the time of the appointment. If you have any questions, call (315) 785-4624.

Additional screening locations:

All personnel will have their temperature screened before entering dining facilities, fitness facilities, and child development centers.

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General Order 1F

The 10th Mountain Division (LI) and Fort Drum commander has issued General Order 1F for all individuals subject to military orders and stationed, assigned and/or attached to Fort Drum, and U.S. government civilian employees as indicated. To read the general order in its entirety, click HERE. Appendix A (updated Nov. 13, 2020) can be found HERE.

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Restrictions

Barracks policy: Service members in a barracks room will follow social distancing guidelines. Cross barracks visitation is authorized.

Guidance on gatherings: Service members are limited to on-post public social gatherings of no more than 25 people when outside to maintain physical distancing guidelines. On-post indoor social gatherings are permitted when able to maintain physical distancing at no more than 50-percent capacity.

Any indoor or outdoor gatherings at a private residence will be limited to no more than 10 people.

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                                                                                                                                                             (as of Nov. 13, 2020)

Local travel area revised: All Fort Drum Soldiers are limited to travel within the local travel area in accordance with General Order 1F. The local travel area is defined as the state of New York and its five contiguous states (New Jersey, Pennsylvania, Connecticut, Massachusetts and Vermont) excluding the areas listed in Appendix A (updated Nov. 13, 2020). Any travel outside of the local area will result in a 14-day restriction of movement.

A restriction of movement requires service members to stay inside their residence except to conduct life support activities (those activities that directly support the hygiene, nutrition and physical health of Soldiers and their dependents) within the local travel area. Use of public transportation is prohibited. Only the restricted service member and his or her family members or dependents are authorized to be in the residence during the restriction period.

Service members may travel to unrestricted areas within the local travel area with DA-31 approval by the first O-3 in their chain of command. Commanders (O-3) can grant ordinary leave, regular pass or special pass to unrestricted areas. Commanders (O-6) can approve travel for medical and legal appointments within off-limit areas (except Canada).

Service members may drive through the off-limits areas en route to a permissible area but may not visit destinations within the off-limits areas. Travel to or through Canada is not authorized.

Service members are restricted from non-PCS/TDY travel outside the local travel area. Only O-6 commanders can authorize ordinary leave, regular pass or special pass outside of the local travel area.

Service members have a responsibility to inform their chain of command and submit a DA Form 31 to obtain approval to meet with, or reside with, any non-local visitor or geographically separated dependent or family member during the regular pass period.

Commanders will reference the New York State Department of Health travel advisory, as well as the Centers for Disease Control and Prevention Travel Health Notice, for determining unrestricted / restricted leave for all out-of-state travel. (See the New York COVID-19 Travel Advisory, https://coronavirus.health.ny.gov/covid-19-travel-advisory and the CDC Travel Health Notice, https://www.cdc.gov/coronavirus/2019-ncov/travelers/map-and-travel-notices.html).

Recreational activities: Recreational activities are authorized when they can be conducted while maintaining social distancing. Community playgrounds, dog parks and trails are open. Parents and guardians are responsible for enforcing social distancing and ensuring children wash their hands. The staff will not clean playground equipment.

School children testing guidelines:

New York state requires that any child sent home from school or child care for possible COVID symptoms must have a negative COVID test before being allowed to return to the classroom.

The following procedures are now in effect:  School COVID Plan.jpg

  • A child who is suspected of being symptomatic will be sent home from the school or child care facility.
  • The child is then scheduled within 24 hours for appointment at Bowe Troop Medical Clinic (if seen on post) or with an off-post health care provider.
  • A child who is screened by a health care provider and is suspected of being COVID positive will be placed in isolation until at least 10 days have passed since symptoms first appeared. Family members are also required to quarantine as potential close contacts. While a negative test result will not terminate the isolation period, it is required for return to school or child care.
  • If the child is not suspected of being COVID positive, he or she is then sent off post for COVID testing (or receive a test from an off-post health care provider). Once there is a negative COVID test result, there is no requirement to quarantine or isolate for any of the child’s family members.
  • If the child is diagnosed with another condition by a health care provider, that diagnosis is then verified by lab work. The child will stay at home until symptoms are resolved and then can return to school with a note from the health care provider verifying the condition.

For an illustration of these procedures, click on the chart above.  

Transportation: Service members are not authorized to use commercial air, trains, buses or any other public transportation unless approved by an O-3 commander. Taxicabs or a car service may be used within the local travel area (excluding off-limits areas).

Visitors: Non-local visitors are individuals who reside anywhere outside the local travel area or in one of the areas listed in Appendix A. Service members may not meet with or reside with any non-local visitor or geographically separated family member while on regular pass; they must submit a DA Form 31 and obtain approval from the first O-6 in their chain of command.

If you are not an active-duty Soldier but you reside on the installation, you may request to have a visitor enter Fort Drum by contacting the Fort Drum Directorate of Public Works, Housing Division, (315) 772-7256. These requests are subject to approval by the garrison commander.

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Restricted Personnel Movement

DoD recently announced plans for a conditions-based, phased approach to personnel movement. While things are opening up around the country and OCONUS, there are still restrictions for official travel.

All of the following types of movement require an Exception to Policy (ETP) approved by the first O-6 commander in a Soldier's chain of command:

  • Temporary duty travel (TDY)
  • Government-funded leave travel
  • Permanent change of station travel (PCS)
  • All other types of official travel
  • Personal leave outside the local area
  • Non-official travel outside the local area

Types of travel that do not require an ETP:

  • Deployments and redeployments
  • Travel by personnel who departed their permanent duty station prior to stop move
  • Travel by personnel who were TDY prior to stop move and TDY will end while stop move is in effect
  • Travel by military and civilian personnel pending retirement or separation (service members are authorized to take leave associated with transition leave)
  •  Travel to and from professional military education programs
  • Travel associated with recruiting / accessions activities

An Exception to Policy for movement may be granted for one of the following reasons:

  • Travel is determined to be mission essential. In this case, the gaining unit must initiate the request to the losing command’s G1.
  • Travel is necessary for humanitarian reasons.
  • Travel is warranted due to extreme hardship.

Soldiers should work with their chain of command and personnel sections for questions regarding policy exemptions and procedures.

For answers to frequently asked questions regarding PCS moves and leave, click HERE.

For PCS resources available to Soldiers and their families at Fort Drum, see the flyer.

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Facility / Services Status

 

Family and MWR CLOSED facilities / programs:

  • Leisure Travel Services

  • Memorial Drive CDC Part Day Program

  • Warrior Adventure Quest

 

10th Mountain Division and Fort Drum Museum – open to the public from 10 a.m. to 5 p.m. Tuesday through Saturday. Due to COVID-19 concerns, masks must be worn while visiting the museum. It is recommended that individuals contact the museum before visiting.

Army Emergency Relief officials have unveiled the "Home Schooling and Remote Education Assistance Program," which covers traditional full-time home-school families as well as remote education due to COVID-19. Assistance is available for K-12 and undergraduate students, in the form of a grant, zero-interest loan, or combination of both. For more information, see the flyer on this page or read the article posted here.

Army Wellness Center – now seeing clients in person for BodPod appointments only. To schedule an appointment, call the Wellness Center at (315) 772-4608 and leave a message. AWC also offers classes taught via Facebook Live, including Stress Management and Staying Fit - Home and Away, as well as videos to help people with their workouts from home and some that will help start the day in a "calming" way!

Automotive Skills Center – open 11 a.m. to 7 p.m. Tuesday through Friday and 8 a.m. to 4 p.m. Saturday, by appointment only; call (315) 772-7902.

Barber shops:

  • Main Exchange Barber Shop is open from 9:30 a.m. to 5 p.m. Thursday through Monday.
  • Jack T. Sweet Barber Shop is open from 8 a.m. to 4 p.m. Monday through Thursday and 11 a.m. to 3 p.m. Sunday.
  • Ontario Barber Shop is open from 9 a.m. to 3 p.m. Monday through Thursday.

Patrons are required to wear a mask. All walk-ins are welcome; appointments are no longer needed.

Better Opportunities for Single Soldiers (BOSS) – open from 1 to 7 p.m. Tuesday through Saturday with reduced capacity to offer recreational opportunities, technology services, volunteering services, blood drives and e-gaming. Masks will be worn at all times. Social distancing and heightened cleaning protocols will be followed. For more information, call (315) 772-7807.

Bowe Troop Medical Clinic now treating only COVID-19 positive patients. (See Facility Entrance Procedures above for more information.) Soldiers now go to Conner Troop Medical Clinic for primary care.

Burger King – take-out only.

Car washes – open 24/7.

Child development centers and School Age Center – All personnel will have their temperature screened before being allowed access. For their safety, children will be required to wear masks at the School Age Center. Children should bring their own masks. For more information, call (315) 772-6715.

Clark Hall using a single entry point at the front doors of the facility. (See Facility Entrance note above.) Mail clerks who come to pick up mail for their units must enter through the front doors, go up to the second floor and go down through C-wing to the Official Mail Distribution Center (OMDC) and enter USPS that way.

Class VI – open 10 a.m. to 6 p.m. Tuesday through Saturday.

Commissary – The Fort Drum Commissary is open from 9 a.m. to 7 p.m. Tuesday to Sunday for service members, their beneficiaries, retirees and other authorized users. (See Facility Entrance note above.) All shoppers are required to wear a cloth face covering that they have brought with them. Masks will not be provided at the door. A 100% ID check has been implemented at the doors, and purchase limits have been placed on certain high-demand items. The Commissary no longer allows shoppers to bring in their own bags. All groceries will be placed in bags available within the store.

Curbside pickup is available from 9 a.m. to 3 p.m. Tuesday through Friday for individuals in Level 1 quarantine, shoppers who have been turned away from entering the store due to illness, and retirees.

Individuals in the aforementioned categories who wish to use this program should fill out the form found at https://drum.armymwr.com/application/files/7915/8817/4592/Ft_Drum_Commissary_Order_Form.pdf indicating desired items and pickup time, and email it to fortdrumcommissary@gmail.com. Individuals who do not have email can call in their order at (315) 772-7807. Customers will be called when their groceries are being checked out to provide payment information directly to the cashier. Individuals using the program will be required to load their own groceries or indicate at the time of purchase that they would like to use a bagger to load, keeping in mind that baggers are paid via tips. Customers must be specific in their desired items for purchase, as substitutions will not be made. This program is made possible by volunteers at the Fort Drum Better Opportunities for Single Soldiers program and through the cooperation of the Fort Drum Commissary.

CommonsBuster’s Brew Pub at the Commons is closed until further notice. The Commons is open for meetings and event bookings; to book an appointment, call (315) 772-6222.

Dental Clinics

  • Marshall Dental Clinic – open 8:30 a.m. to 4:30 p.m. for emergency dental pain only. Call the front desk at (315) 772-8891 to get screened over the phone by one of our dentists.

  • Stone Dental Clinic open 8:30 a.m. to 4:30 p.m. for exams only. Call the front desk at (315 772-5576 to schedule an exam.

Dining Facilities – open for take-out service only until further notice. All personnel will have their temperature checked before being allowed access.

Education Center – The Education Center has opened the Army Personnel Test Center and conducts counseling via telephone, email and online. Staff also offers Basic Skills Education Program (BSEP) classes.

Family and MWR Administrative Office – open from 8 a.m. to 4:30 p.m. Monday through Friday. Clearing takes place on Tuesday and Thursday.

Fitness Facilities – Throughout the facilities, face masks are required and hand sanitizer is available. Fitness facilities are open only to active-duty service members from 6 to 9 a.m. Monday through Friday; PT uniforms are required.

EFFECTIVE March 1:

  • Atkins Functional Fitness Facility (Maximum capacity 75):

24/7 operations resume March 1! For information on how to get an access card, call (315) 772-3377.

  • Magrath Sports Complex (Maximum capacity 150):  

    Monday through Friday: open 6 to 9 a.m. to active-duty service members only; open 9 a.m. to 9 p.m. to all DoD ID card holders.

    Saturday: open 8 a.m. to 4 p.m. to all DoD ID card holders.

    Sunday: closed.

Racquetball courts will be open from 9 a.m. to closing daily. Patrons must bring their own equipment. Reservations are required; call (315) 772-9670.

  • Magrath Pool (Maximum capacity: 25):

    Monday through Friday: open 6 to 9 a.m. to active-duty service members only; open 9 a.m. to 1:30 p.m. to DoD ID card holders on a first-come, first-served basis. Children must be accompanied by a parent at all times.

  • Monti Physical Fitness Facility (Maximum capacity 125):  

    Sunday: open from 8 a.m. to 4 p.m. to DoD ID card holders.

    Monday through Friday: open 6 to 9 a.m. to active-duty service members only; open 9 a.m. to 6 p.m. to DoD ID card holders.

    Saturday: closed.

Patrons must clean fitness equipment before use and directly after use. Locker rooms, saunas and water fountains will remain closed; bottle fillers will be available.

Fort Drum DEERS / ID Center will replace any ID cards that are expired or within 30 days of expiration.

  • Due to COVID-19 concerns, there have been changes to Fort Drum ID Card / DEERS policy. Please visit https://www.cac.mil/ for DoD Response to COVID-19 DoD ID Cards and Benefits.

  • The Defense Enrollment Eligibility Reporting System (DEERS) will continue to be the authoritative source to verify statutory eligibility for DoD health care and other benefits.

  • Uniformed Services ID (USID) cards (dependent, retiree, all non-CAC cards) that expired on or after Jan. 1, 2020, are valid through June 30, 2021, to access bases and benefits.

  • Those policies remain in effect, but customers can call the DEERS / ID Center at (315) 772-5149 to make appointments to replace cards that are expired or are within 30 days of expiration.

  • ID cards will not be replaced due to changes in the personal information printed on the card. Grade changes and name changes will NOT be completed at this time.

  • The minimum age for initial USID card issuance is 14.  

    Exception to the policies of a Secretary of Defense memo dated April 7, 2020:  Dependent children 10 years and older (not 14) must have a current USID Card in order to be ticketed on Patriot Express flights to and from OCONUS (outside continental United States) locations.

  • The minimum age for issuance of an indefinite DoD ID card to spouses and other eligible dependents has been reduced from 75 to 65.

Hours of operation: 8:30 a.m. to 3:45 p.m. Monday, 7:45 a.m. to 3:45 p.m. Tuesday, 9:05 a.m. to 3:45 p.m. Wednesday, 7:45 a.m. to 3:45 p.m.  Thursday, and 8:30 a.m. to 3:45 p.m. Friday; closed federal holidays; open on days of no scheduled activity (DONSAs).

The DEERS / ID Card Office Appointment Scheduler is back online at https://idco.dmdc.osd.mil/idco. Customers also may schedule an appointment by calling (315) 772-5149. All customers must wear a face mask to enter the ID Center. Soldiers assigned to a 10th Mountain unit should direct questions to their brigade S1. All other customers, contact usarmy.drum.imcom.mbx.dhr-id-cards-section@mail.mil or (315) 772-5149.

Fort Drum Legal Assistance Office open for all services. Clients may walk in Room A2-68 in Clark Hall from 9 to 11:30 a.m. and 1 to 4 p.m. Monday through Friday for powers of attorney and notarizations. Most attorney-client consultations will continue to be done telephonically for our clients’ convenience and safety. Soldiers, family members, and retirees can make appointments by calling (315) 772-5261 between 9 and 11:30 a.m. or 1 and 4 p.m. Monday through Friday. Upon verification of eligibility to receive legal assistance, an appointment will be scheduled.

Fort Drum Tax Advisory Facility Free income tax preparation assistance for Soldiers, retirees, and family members with taxable incomes of up to $38,000, and Gold Star family members regardless of their incomes, will be available from Feb. 1 to April 15. Because of health considerations during the pandemic, this will be a drop-off service only (no appointments will be offered). For more information, visit the Tax Advisory Facility webpage at https://home.army.mil/drum/index.php/my-fort/all-services/tax-advisory-program.

Fort Drum Theater – closed.

Jack T. Sweet Complex restaurants – take-out only.

McEwen Library Effective March 1, open from 9 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 5 p.m. Saturday. Patrons must wear a mask to enter the library. The library offers a children's library, periodical area, and an open reading area with 60 CAC-accessible computers linked with the classroom network in the education center. Patron have access to periodical databases and an online public catalog. The library's collection also includes print and non-print materials: books, magazines, audiobooks, e-book, e-audiobooks, CDs, DVDs, and online streaming services. For more information, go to https://drum.armymwr.com/programs/robert-c-mcewen-library.

Multipurpose Auditorium – closed.

Niagara Express – closed.

Optical Shop – open with limited staffing from noon to 3 p.m. Monday through Friday, closed weekends. Patrons are required to wear a mask during their time in the Exchange.

Optometrist – open with limited staffing during the following hours: 9:30 a.m. to 5 p.m. Tuesday and Wednesday, closed Thursday, 9:30 a.m. to 5 p.m. Friday, 9 a.m. to 4 p.m. Saturday, closed Sunday and Monday. Patrons are required to wear a mask during their time in the Exchange.

Outdoor Recreation – 8 a.m. to 4 p.m. Monday through Friday. For more information, call (315) 772-8222 / 5169.

Outdoor Recreation Range – closed for the winter.

Outdoor Recreation Rentals – open 8 a.m. to 4 p.m., Monday through Friday, by appointment only, call (315) 772-5169, for the following rentals:  trailers (auto hauler, utility, clam shell, dump); 16-foot motorized boat; non-motorized watercraft (kayak, canoe, paddleboard); recreation equipment (horse shoes, corn hole, bicycles, rod and reel, personal flotation devices, hiking package) and mechanical equipment (generator, lawnmower, wood splitter).

Parent Central Services – closed. Soldiers who need to clear will go to Child and Youth Services Headquarters, Bldg. 10799, from 8 a.m. to 4 p.m. Tuesday and Thursday.

Parks and playgrounds – open for use, including those playgrounds in the Fort Drum Mountain Community Homes footprint and the dog parks. Remind family members about the importance of social distancing and ensure children wash their hands. These facilities will not be cleaned, and park visitors must avoid overcrowding.

Passport Office – closed.

Personal Property Processing Office (PPPO) – has reopened short staffed after being closed due to a micro-cluster outbreak of COVID-19. The staff asks for everyone's patience as they work to support Soldiers and families while also working to prevent and mitigate the spread of COVID-19.

Pine Plains Bowling Center – open from 4 to 8 p.m. Thursday (BOSS Bowling for single Soldiers from 6 to 8 p.m.), 4 to 8 p.m. Friday, 4 to 10 p.m. Saturday, and noon to 6 p.m. Sunday. For more information, call (315) 772-6601.

Po Valley Mini Mall / Shoppette Restaurants – take-out only.

Popeyes – open 11 a.m. to 7 p.m. daily.

Post Exchange complex – open 9 a.m. to 6 p.m. Monday through Saturday and 10 a.m. to 6 p.m. Sunday. (See Facility Entrance note above.) Food Court: Take-out only.  (Note: Gas station hours are not affected.)

All visitors to the PX are required to wear a cloth face covering that they have brought with them. Masks will not be provided at the door.

The Fort Drum PX offers curbside pickup. Place your order online at shopmyexchange.com as a “Buy on line Pick up in store” order for the Fort Drum Exchange. When the order is ready, the store will call and offer the curbside pickup option. At the store, shoppers park in a designated numbered space, call the phone number on the sign (315) 836-7463, and the order is delivered to their vehicle.

Public Works service order requests

For all true life, health, and safety issues, please dial 911 immediately. Examples: gas leak, fire, smoke, etc.

For after-hours or emergency service order requests, please call (315) 772-DPW1 (3791).

All non-barracks non-emergency service requests should be submitted (any time) by downloading this form, filling it out, and emailing the request to the following address: usarmy.drum.imcom.mbx.dpw-service-orders@mail.mil or by downloading the “Recollect Fort Drum (Recycle) App” that can be found on your personal smartphone version of an App Store.

For non-emergency barracks service, requestors will use the Army Maintenance Application (ArMA). This is accessible by computer or smartphone. Barracks residents must register by visiting www.armymaintenance.com. A help sheet is available HERE.

PX Mini Mall – open 6 a.m. to 9 p.m. Monday through Friday; 7 a.m. to 9 p.m. Saturday and 7 a.m. to 8 p.m. Sunday.  

Religious Services In-person worship has resumed in chapels with COVID-19 prevention measures in place. All who attend must wear a mask, except for children 2 or younger and those performing a ministry function on the platform. Hand sanitizer will be available, and there is a six-foot physical distancing requirement except between family members. Pews will be marked off to ensure distancing can be maintained. Religious affairs specialists will be on hand to assist. Sacraments will be offered under COVID-19 restrictions that have been dictated by endorsing agencies and military policy. To maintain a safe environment, the following services will not be offered at this time: religious education, Watchcare, children's church and fellowship activities.

Fort Drum chaplains want to provide the community an opportunity to fulfill religious requirements, but they do not want anyone to feel pressured to attend. If you are concerned about exposure for yourself or a family member, feel free to watch the virtual service on the Facebook page: @FortDrumChapel.

Worship times:

  • Jewish Shabbos – 6 p.m. Friday, Main Post Chapel

  • Mass – 9 a.m. Sunday, Main Post Chapel

  • Inspirational Gospel – 10:30 a.m. Sunday, Po Valley Chapel

  • Traditional Christian – 11 a.m. Sunday, Riva Ridge Chapel

  • Chapel Next – 11 a.m. Sunday, Main Post Chapel

For more information or assistance, call the Main Post Chapel at (315) 772-5591.

Remington Park – Trails and recreation areas are open from dawn to dusk, with signage reminding patrons to maintain social distancing. The RV Park is closed during the winter season (November to April). Cabins are available for rental by all DoD ID card holders who do not reside in a restricted area, as outlined above.

Retirement Service Office – no longer accepting walk-ins or appointments for retired Soldiers, surviving spouses, and their families. The majority of services are available online and via telephone and e-mail. For assistance, call (315) 772-6339 / 6434 / 3189, or email usarmy.drum.imcom-atlantic.mbx.dhr-rso@mail.mil.

For any pay issue or information update with DFAS, call 1-800-321-1080 or go online to DFAS.mil and click on askDFAS to submit information or update your DFAS account.

School Liaison Officer – available to assist with K-12 school questions and concerns, including school transitions. For assistance, call (315) 772-3214.

Soldier and Family Readiness Divisionstaff has transitioned to a partial telework schedule. All programs are still available to Soldiers, family members and civilians.

  • Family Resource Center, Bldg. 11042 (Relocation, AER and Referral support) – open 7:30 a.m. to 4 p.m. Monday and Thursday.

  • Soldier and Family Readiness Center, Bldg. 10250 – (Soldier and civilian drug testing) – open 7 a.m. to 3:30 p.m. Tuesday and Wednesday.

USO Fort Drum – open with limited capacity / amenity availability and social distancing / mask requirements in place. Computer lab, midday snack, and gaming systems will be available. Operating hours are 9:30 a.m. to 2 p.m.

Veterinary Clinic – will operate as a ‘roadside service’ until further notice. Upon arrival at the clinic, call the front desk at (315) 772-4262 / 0642 / 2978 to be checked in and await further instructions.

Workforce Development – closed.

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Scam Alert:

There have been reports of scammers calling Fort Drum community members and claiming to be representatives from the federal government reaching out to provide federal relief funds. Soldiers should be vigilant about protecting themselves and their family members from scams during the COVID-19 pandemic. The federal government will never call you seeking information about your bank account or other financial matters, and you should never provide that information over the phone. Anyone who believes they are the victim of a scam or predatory action should contact the Office of the New York Attorney General to file a complaint. Soldiers and family members with questions and/or concerns also may contact the Fort Drum Legal Assistance Office at (315) 772-5261.

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Telework:

For those who are teleworking, NEC advises that computer quarantines will continue as usual for systems that do not receive regular updates. Teleworking individuals should connect through a VPN for at least four hours a day to ensure computers receive required patches. This can be completed during duty or non-duty hours.

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Tutor.com:

To help alleviate the academic stress created by COVID-19 related disruptions, DoD has temporarily expanded eligibility for the Tutor.com for U.S. Military Families program (Tutor.com/military). The program provides on-demand academic support 24/7 online in more than 100 subjects for students in kindergarten through college. The website is now available at no cost to any adult or child in a DoD civilian or active duty, National Guard, Reserve or Wounded Warrior military family who is trying to continue learning while managing unexpected changes to their routines, including service members, civilian personnel, spouses and college-age children who are enrolled in a college or professional development course, grades K-12 children who are now navigating at-home learning with less access to their teachers, ROTC, NROTC, and DoD service academy cadets who are wrapping up an academic year. To create an account, visit tutor.com/military.

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Community Resources

Schools

  • Carthage Central School District – Free grab-and-go curbside meals are available from 11 a.m. to 12:30 p.m. every Wednesday (excluding holidays or snow days). Pick-up locations are Black River Elementary and Carthage High School. Meal packages include five days’ worth of breakfast and lunch for students to consume on their remote learning days and over the weekend. Meals are free for all children 18 and younger. Sign up at www.carthagecsd.org/mealpickup.

  • Indian River Central School DistrictAll school meals are currently free for enrolled children, and parents will have the option to pick up three days of meals for virtual learning days. The USDA has recently extended free meals for all enrolled students until June 30, 2021. For more information on registration, times and pick-up locations, visit www.ircsd.org.

  • Watertown City School District – All enrolled students age 18 and younger are eligible to receive meals at no charge. Pick-up locations are Watertown High School, Sherman Elementary, Ohio Street Elementary and North Elementary from 10:30 a.m. to 12:30 p.m. on Wednesdays. Parents can pick up meals for all of their children at one site. Parents will need to complete a request form by noon Monday each week. The form is available at https://www.watertowncsd.org/domain/59.

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