COVID-19 Hotlines

Notice:

 

TRICARE Nurse Advice Hotline:
For Fort Drum MEDDAC beneficiaries who have respiratory symptoms related to COVID-19.
1-800-TRICARE (874-2273), option 1
Available 24/7
 

Samaritan Resource Line:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 755-3100
Available 8 a.m. to 9 p.m., 7 days a week

 

Carthage Area Hospital Resource Line:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 519-5497
Available 9 a.m. to 7 p.m., 7 days a week

 

Lewis County General Hospital:
For local residents who are NOT Fort Drum MEDDAC beneficiaries.
(315) 376-9678
Available 24/7

 

NYS COVID Emotional Support Line:
1-844-863-9314

 

Army Public Health Center Hotline:
For additional questions about COVID-19.
1-800-984-8523
Available 24/7


 

COVID-19 Web Resources

The Defense Digital Service has designed an online tool for the DoD community to assess potential COVID-19 symptoms. Called MySymptoms.mil, the anonymous tool does not diagnose disease but assesses the likelihood someone may have COVID-19 based on a series of simple health-related questions and then provides information on how to seek further advice. Although designed with DoD personnel in mind, the public also may use it.

For more information, visit the following websites:

www.coronavirus.gov

www.cdc.gov/coronavirus

www.defense.gov/Coronavirus/

www.militaryonesource.mil/coronavirus

www.army.mil/coronavirus

Army Public Health Center:

https://phc.amedd.army.mil

Health.mil:   https://health.mil

MEDCOM:  www.army.mil/armymedicine

Medline Plus:   https://medlineplus.gov 

OPM:    www.opm.gov

TRICARE:   www.tricare.mil

 

New York State:

https://coronavirus.health.ny.gov/covid-19-travel-advisory

 

Local Resources:

www.co.jefferson.ny.us/COVID-19INFORMATION

www.watertowncovidresources.org

www.stlawco.org

www.lewiscounty.org  

Domestic Violence Resources

 

NYS Coalition Against Domestic Violence:

* Jefferson County:  

Victims Assistance Center of Jefferson County – (315) 782-1855

https://www.vacjc.com

* Lewis County:

Lewis County Opportunities Inc. –

(315) 376-HELP (4357) or (315) 376-8202

www.lewiscountyopportunities.com

* St Lawrence County:

St Lawrence Valley Renewal House –

(315) 379-9845

http://slvrenewal.org

 

NYS Domestic Violence Hotline:

1-800-942-6909

https://opdv.ny.gov/help/dvhotlines.html

Resiliency Resources

Alcoholics Anonymous: (315) 788-2280

Available 24/7

 

AER COVID-19 Portal:

www.armyemergencyrelief.org/covid19

 

Military Crisis Line: 1-800-273-8255

This is a free, confidential resource for service members. Call 1-800-273-8255 and Press 1 to speak with a trained responder.

Available 24/7

 

Military OneSource support: 1-800-342-9647

www.militaryonesource.mil

Available 24/7

MEDDAC Updates

COVID-19 vaccine update

MEDDAC will provide COVID-19 vaccinations to all TRICARE beneficiaries 12 and older. To make an appointment, call (315) 772-2778.

COVID Vaccine 12 or older - 8-10-21 wb.jpg

 

Drive-through COVID-19 testing

MEDDAC provides drive-through COVID-19 testing for pre-operative (pre-op) and select OB/GYN patients. Beneficiaries undergoing surgical procedures or who have a scheduled labor and delivery date are to be tested for COVID-19 within 72 hours of their procedure. (Click on flyer to enlarge it.)

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Drive-up prescription pickup

To request a prescription refill, contact the Guthrie Pharmacy refill line at (315) 772-3696 during regular business hours. The Pharmacy has a drive-up feature for beneficiaries picking up prescriptions. (Click on flyer for more information.)

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Patients who are interested in using TRICARE home delivery pharmacy can find more information at https://tricare.mil/homedelivery.

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Employee Assistance Program
Newsletters


Special Issues for Coping during COVID-19:

March / April 2020

April 2020

Special Issue 3 - April 2020

Special Issue 4 - April 2020

Special Issue 5 - April 2020

Special Issue 6 - May 2020 

Special Issue 7 - May 2020

Special Issue 8 - May 2020

Special Issue 9 - May 2020

Special Issue 10 - May 2020

Special Issue 11 - June 2020

Special Issue 12 - June 2020

Special Issue 13 - June 2020

Special Issue 14 - Independence Day 2020

Special Issue 15 - July 2020

Issue 16 - August 2020

Issue 17 - September 2020

Issue 18 - October 2020

Special Issue 19 - December 2020

New Year’s Issue 20 - January 2021

Letter to Retirees

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COVID-19 Financial Resource Guide - April 2020 cover.jpg

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COVID-19 Cybercrime Prevention.jpg

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GUIDE TO TOPICS:

Standards of Conduct  |  Gate Access  Travel Advisory Health Guidance 

Facility Entrance Procedures  | General Order 1K  |  Restrictions |

Restricted Personnel Movement  | Facility / Services Status  |  Scam Alert  Telework 

Tutor.com 

 

Standards of Conduct

Face Masks

COVID-19 risk is assessed as one of four categories:  "low," "moderate," "standard," and "high." Fort Drum's level of community transmission will be the level assessed for Jefferson County. This estimate can be found at https://covid.cdc.gov/covid-data-tracker/#county-view.

Fort Drum's current status is HIGH community transmission.

Guidance on requirements for wearing face masks can be found in this chart. (Click on image to enlarge it.) 
 

GO1L Appendix I - COVID-19 Leaders Guide.jpg

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Gate Access

Cerjan and Gas Alley Access Control Points are open 24/7.

Mount Belvedere ACP is open 24/7 to all authorized ID card holders, including valid local access badges and passes.

Wheeler-Sack Army Airfield Gate is open to all patrons with valid ID cards and passes from 5:30 a.m. to 10 p.m. weekdays; closed on days of no scheduled activity (DONSAs), weekends, and holidays. When WSAAF Gate is closed, ID card / pass holders who require access to the airfield should enter through the Gas Alley Gate and cross over Route 26 via Nash Boulevard to the Bomporto Bridge.

The Trusted Traveler Program is no longer suspended.

Questions may be directed as follows:

  • Captain of the Guard at (315) 772-9959, 7:30 a.m. to 4 p.m. Monday through Friday;

  • Sergeant of the Guard at (315) 772-8392, 24 hours a day; or

  • Visitor Control Center at (315) 772-8585, 5:30 a.m. to 10 p.m. seven days a week.

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Travel Advisory

Governor Andrew M. Cuomo has announced new guidelines for out-of-state travelers coming to New York. The state’s travel advisory can be found at https://coronavirus.health.ny.gov/covid-19-travel-advisory.

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Health Guidance

If you feel ill

If you feel you have the symptoms of COVID-19, including cough, fever and shortness of breath, please follow the guidance below before visiting the doctor to seek screening and medical care. Please only use hospital services and urgent care clinic access when absolutely necessary.

Active-duty Soldiers who are experiencing symptoms associated with COVID-19 – such as a cough, fever or shortness of breath – and who wish to be screened should report to the central screening location outside Conner Troop Medical Clinic. Screening hours are 9 a.m. to 5 p.m., Monday through Friday. Outside of those hours, Soldiers should reach out to the Military Health System Nurse Advice Line at 1-800-874-2273 for guidance.

All Department of the Army civilians experiencing respiratory symptoms consistent with COVID-19 (cough, fever, or shortness of breath) while at work / on duty should immediately notify their supervisor and call the MEDDAC Occupational Health Clinic at (315) 681-1901 between the hours of 6 a.m. and 4:30 p.m. A health care worker will conduct an initial screening over the phone and provide additional information as to your next steps. For after-hours care or when not on duty, DA civilians should contact their primary care provider and follow their directions for screening.

Family members and retirees who are Fort Drum MEDDAC beneficiaries who are experiencing symptoms associated with COVID-19 should call the Guthrie appointment line at (315) 772-2778 during business hours. After hours, please call the Military Health System Nurse Advice Line at 1-800-TRICARE (874-2273), option 1.

The drive-up pharmacy will continue to operate until further notice.  

 

Drive-through COVID-19 testing

MEDDAC now provides drive-through COVID-19 testing for pre-operative (pre-op) and select OB/GYN patients. Beneficiaries undergoing surgical procedures or who have a scheduled labor and delivery date are to be tested for COVID-19 within 72 hours of their procedure. Beneficiaries will receive a pre-op or pre-delivery order and instructions from their provider.

To be tested, simply drive up to the Guthrie Clinic Pharmacy / Pre-op entrance on Mount Belvedere Boulevard and follow the directions of the traffic controller. (See flyer for more information.)

Note:  This service is for MEDDAC beneficiaries only. Martin’s Point beneficiaries should contact their health care coordinator for information on where to receive pre-op COVID-19 testing.

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Facility Entrance Procedures

Bowe Troop Medical Clinic will treat only COVID-19 positive patients. COVID-19 positive beneficiaries, including Soldiers, family members and retirees, should contact their nurse case manager or call the MEDDAC Appointment Line at (315) 772-2778 to request an appointment before going to a treatment facility for care. Tell the representative of your COVID-19 positive status. COVID-19 positive patients will be screened on the phone and directed to their next steps. When arriving at Bowe TMC, park in the designated parking spot and follow the directions of the clinic staff.

Fort Drum OB/GYN Clinic at Samaritan Medical Center has modified clinic procedures to keep patients and staff safe. Patients are no longer required to wait in their vehicle and call the clinic before their appointment. When arriving for your appointment, wear a facemask if you have one. If not, one will be provided for you. To meet Samaritan requirements, only the patient will be permitted to attend the appointment. Visitors will not be allowed in the clinic. Upon arrival, medical staff will screen you for COVID-19 exposure, malaise, upper/lower respiratory symptoms and fever before entering the OB/GYN clinic. If you are positive for any of the above, call the clinic at (315) 785-4609 for assessment and triage. If you have a virtual appointment, please be available with an open phone line during the time of the appointment. If you have any questions, call (315) 785-4624.

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General Order 1K

The 10th Mountain Division (LI) and Fort Drum commander has issued General Order 1K for all individuals subject to military orders and stationed, assigned and/or attached to Fort Drum, and U.S. government civilian employees as indicated. For more information, see the Restrictions section below. To read the general order in its entirety, click HERE.

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Restrictions

Vaccinated personnel are not subject to COVID-related restrictions concerning social distancing, visitors, or travel.

 

Travel

Unvaccinated service members will use the CDC’s estimate of the level of community transmission to determine risk for the U.S. county of their intended destination. Risk is assessed as one of four categories: “low,” “moderate,” “substantial,” and “high.” This estimate can be found at https://covid.cdc.gov/covid-data-tracker/#county-view.

Company-level commanders are authorized to approve travel for unvaccinated personnel to any county rated to have “low” or “moderate” levels of community transmission. Battalion-level commanders are authorized to approve travel for unvaccinated personnel to any county rated to have “substantial” or “high” levels of community transmission or to any international destination.

Travel to any “substantial” or “high” county, or any international destination, will automatically require a 10-day restriction of movement (ROM) upon returning to New York for unvaccinated personnel. ROM can be reduced to seven days with a negative PCR test administered on the fifth day. If the service member is requesting to travel to multiple counties, the county with the higher level of community transmission will determine approval authority.

A restriction of movement requires unvaccinated service members and family members to stay inside their residence except to conduct life support activities within the local travel area of their residence. Use of public transportation is prohibited. Only the restricted service member, his or her family members or dependents, and fully vaccinated people are authorized to be in the residence during the restriction period.

Off-duty travel by any unvaccinated service member outside the tri-county area (Jefferson, St. Lawrence, and Lewis counties) to any “substantial” or “high” county, including where leave or pass normally would not be required, requires battalion-level commander approval. For example, if Onondaga County is rated as “substantial” or “high” by the CDC, travel to Syracuse requires battalion-level commander approval. Those living outside the tri-county area do not require approval to or from their place of residence.

All other leave and passes will adhere to AR 600-8-10.

 

Venues and activities

Indoor and outdoor activities and venues will open to 100 percent as long as the facility occupancy can support COVID mitigation measures. Facilities that cannot achieve 100 percent due to building space or staffing shortages will open to the maximum extent with mitigation measures.

Magrath Sports Complex will be limited to vaccinated personnel before 9 a.m. each day. Any personnel wishing to enter Magrath will provide proof of vaccination upon entering. After 9 a.m., Magrath is available to all personnel, but unvaccinated personnel must continue to wear a mask.

Warrior Restaurants (dining facilities) will open to 100-percent capacity, including self-service options. DFACs will continue to enforce hand hygiene practices at each entrance.

 

School children testing guidelines

New York state requires that any child sent home from school or child care for suspected COVID symptoms must be evaluated by a health care provider before being allowed to return to the classroom.

The following procedures are now in effect:  School COVID Plan.jpg

  • A child who is suspected of being symptomatic will be sent home from the school or child care facility.
  • The child is then scheduled within 24 hours for appointment at Bowe Troop Medical Clinic (if seen on post) or with an off-post health care provider.
  • A child who is screened by a health care provider and is suspected of being COVID positive will be placed in isolation until at least 10 days have passed since symptoms first appeared. Family members are also required to quarantine as potential close contacts. While a negative test result will not terminate the isolation period, it is required for return to school or child care.
  • If the child is not suspected of being COVID positive, he or she is then sent off post for COVID testing (or receive a test from an off-post health care provider). Once there is a negative COVID test result, there is no requirement to quarantine or isolate for any of the child’s family members.
  • If the child is diagnosed with another condition by a health care provider, that diagnosis is then verified by lab work. The child will stay at home until symptoms are resolved and then can return to school with a note from the health care provider verifying the condition.

For an illustration of these procedures, click on the chart above.

 

Visitors

  • Unvaccinated service members must obtain approval from the first O-5 in their chain of command and will enter a 10-day restriction of movement (ROM) to meet with or reside with any unvaccinated visitor or family member from an international location or from a U.S. county rated as “substantial” or “high,” starting with the first day of contact. ROM can be reduced to seven days with a negative PCR test administered on the fifth day.
  • Vaccinated service members and families are allowed visitors without restrictions.

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Restricted Personnel Movement

DoD recently announced plans for a conditions-based, phased approach to personnel movement.

All of the following types of movement require an Exception to Policy (ETP) approved by the first O-6 commander in a Soldier's chain of command:

  • Temporary duty travel (TDY)
  • Government-funded leave travel
  • Permanent change of station travel (PCS)
  • All other types of official travel
  • Personal leave outside the local area
  • Non-official travel outside the local area

Types of travel that do not require an ETP:

  • Deployments and redeployments
  • Travel by personnel who departed their permanent duty station prior to stop move
  • Travel by personnel who were TDY prior to stop move and TDY will end while stop move is in effect
  • Travel by military and civilian personnel pending retirement or separation (service members are authorized to take leave associated with transition leave)
  •  Travel to and from professional military education programs
  • Travel associated with recruiting / accessions activities

An Exception to Policy for movement may be granted for one of the following reasons:

  • Travel is determined to be mission essential. In this case, the gaining unit must initiate the request to the losing command’s G1.
  • Travel is necessary for humanitarian reasons.
  • Travel is warranted due to extreme hardship.

Soldiers should work with their chain of command and personnel sections for questions regarding policy exemptions and procedures.

For answers to frequently asked questions regarding PCS moves and leave, click HERE.

For PCS resources available to Soldiers and their families at Fort Drum, see the flyer.

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Facility / Services Status

 

The following Family and MWR programs are now operating:

  • Leisure Travel Services:  8 a.m. to 4 p.m. Monday through Friday

  • Memorial Drive CDC Part Day Program: normal hours

  • Warrior Adventure Quest: 8 a.m. to 4 p.m. Monday through Friday

 

10th Mountain Division and Fort Drum Museum – currently closed while the staff builds exhibits in their new location.

Army Emergency Relief officials have unveiled the "Home Schooling and Remote Education Assistance Program," which covers traditional full-time home-school families as well as remote education due to COVID-19. Assistance is available for K-12 and undergraduate students, in the form of a grant, zero-interest loan, or combination of both. For more information, see the flyer on this page or read the article posted here.

Army Wellness Center – now seeing clients in person for BodPod appointments only. To schedule an appointment, call the Wellness Center at (315) 772-4608 and leave a message. AWC also offers classes taught via Facebook Live, including Stress Management and Staying Fit - Home and Away, as well as videos to help people with their workouts from home and some that will help start the day in a "calming" way!

Automotive Skills Center – open 11 a.m. to 7 p.m. Tuesday through Friday and 8 a.m. to 4 p.m. Saturday, by appointment only; call (315) 772-7902.

Barber shops:

  • Main Exchange Barber Shop is open from 9:30 a.m. to 5 p.m. Thursday through Monday.
  • Jack T. Sweet Barber Shop is open from 8 a.m. to 4 p.m. Monday through Thursday and 11 a.m. to 3 p.m. Sunday.
  • Ontario Barber Shop is open from 9 a.m. to 3 p.m. Monday through Thursday.

Patrons are required to wear a mask. All walk-ins are welcome; appointments are no longer needed.

Better Opportunities for Single Soldiers (BOSS) – open from 1 to 7 p.m. Tuesday through Saturday. Starting Sept. 7, open from 11 a.m. to 7 p.m. Monday through Sunday and 1 to 7 p.m. on DONSAs (days of no scheduled activities) and federal holidays. BOSS offers recreational opportunities, technology services, volunteering services, blood drives and e-gaming. Masks will be worn at all times. Social distancing and heightened cleaning protocols will be followed. For more information, call (315) 772-7807.

Bowe Troop Medical Clinic now treating only COVID-19 positive patients. (See Facility Entrance Procedures above for more information.) Soldiers now go to Conner Troop Medical Clinic for primary care.

Burger King at Wheeler-Sack Army Airfield is closed until further notice due to a staffing shortage.

Car washes – open 24/7.

Child development centers and School Age Center Fully operational and open to provide care from 5:45 a.m. to 5:45 p.m. Monday through Friday. All child development centers, School Age Center Youth Center, CYS Sports / Fitness, and other CYS Support Services are adhering to the COVID mitigation guidelines.

Clark Hall using a single entry point at the front doors of the facility. Mail clerks who come to pick up mail for their units must enter through the front doors, go up to the second floor and go down through C-wing to the Official Mail Distribution Center (OMDC) and enter USPS that way.

Class VI – open 10 a.m. to 6 p.m. Tuesday through Saturday.

Commissary – The Fort Drum Commissary is open from 9 a.m. to 7 p.m. Tuesday to Sunday for service members, their beneficiaries, retirees and other authorized users. The Commissary no longer allows shoppers to bring in their own bags. All groceries will be placed in bags available within the store.

Curbside pickup is available from 9 a.m. to 3 p.m. Tuesday through Friday for individuals in Level 1 quarantine, shoppers who have been turned away from entering the store due to illness, and retirees.

Individuals in the aforementioned categories who wish to use this program should fill out the form found at https://drum.armymwr.com/application/files/7915/8817/4592/Ft_Drum_Commissary_Order_Form.pdf indicating desired items and pickup time, and email it to fortdrumcommissary@gmail.com. Individuals who do not have email can call in their order at (315) 772-7807. Customers will be called when their groceries are being checked out to provide payment information directly to the cashier. Individuals using the program will be required to load their own groceries or indicate at the time of purchase that they would like to use a bagger to load, keeping in mind that baggers are paid via tips. Customers must be specific in their desired items for purchase, as substitutions will not be made. This program is made possible by volunteers at the Fort Drum Better Opportunities for Single Soldiers program and through the cooperation of the Fort Drum Commissary.

CommonsBuster’s Brew Pub at the Commons is closed until further notice. The Commons is open for meetings and event bookings; to book an appointment, call (315) 772-6222.

Dental Clinics

  • Marshall Dental Clinic – open 8:30 a.m. to 4:30 p.m. for emergency dental pain only. Call the front desk at (315) 772-8891 to get screened over the phone by one of our dentists.

  • Stone Dental Clinic open 8:30 a.m. to 4:30 p.m. for exams only. Call the front desk at (315 772-5576 to schedule an exam.

Dining Facilities – open to 100-percent capacity, including self-service.

Education Center – The Education Center has opened the Army Personnel Test Center and conducts counseling via telephone, email and online. Staff also offers Basic Skills Education Program (BSEP) classes.

Family and MWR Administrative Office – open from 8 a.m. to 4:30 p.m. Monday through Friday. Clearing takes place on Tuesday and Thursday.

Fitness FacilitiesFully vaccinated personnel are not required to wear face coverings. Unvaccinated personnel are still required to wear face coverings.

  • Atkins Functional Fitness Facility:

    Monday through Friday: open 6 a.m. to 5 p.m. to DoD ID cardholders.

    Saturday: open 8 a.m. to 4 p.m. to DoD ID cardholders.

24/7 operation is available. To learn how to obtain an access card, call Atkins at (315) 772-3377.

  • Magrath Sports Complex:

    Fitness areas are open as follows:

    Monday through Friday: 6 to 9 a.m. to vaccinated personnel; 9 a.m. to 9 p.m. to DoD ID cardholders.

    Saturday: 8 to 9 a.m. to vaccinated personnel; 9 a.m. to 4 p.m. to DoD ID cardholders.

    Sunday: closed.

Racquetball courts are open from 9 a.m. to closing daily. Patrons must bring their own equipment. Reservations are required; call (315) 772-9670.

  • Magrath Pool:

    Monday through Friday: open 6 to 1:30 p.m. to DoD ID cardholders. Children must be accompanied by a parent at all times.

  • Monti Physical Fitness Facility:

    Sunday: open 8 a.m. to 4 p.m. to DoD ID cardholders.

    Monday through Friday: open 6 a.m. to 7 p.m. to DoD ID cardholders.

    Saturday: closed.

In all facilities, everyone must sanitize hands and sign in. Patrons must clean fitness equipment before and after use. Water fountains remain closed, but bottle fillers are available. 

* NO guests allowed. Other than at Magrath Pool, no children younger than 17 will be permitted. *

Fort Drum DEERS / ID Center will replace any ID cards that are expired or within 30 days of expiration.

  • Due to COVID-19 concerns, there have been changes to Fort Drum ID Card / DEERS policy. Please visit https://www.cac.mil/ for DoD Response to COVID-19 DoD ID Cards and Benefits.

  • The Defense Enrollment Eligibility Reporting System (DEERS) will continue to be the authoritative source to verify statutory eligibility for DoD health care and other benefits.

  • Uniformed Services ID (USID) cards (dependent, retiree, all non-CAC cards) that expired on or after Jan. 1, 2020, are valid through Aug. 31, 2021, for all foreign affiliates and their dependents; Oct. 31, 2021, for dependents of active-duty service members, and for Reserve and National Guard uniformed service members and their dependents; and Jan. 31, 2022, for retirees and their dependents, and all other populations, to access bases and benefits.

  • Those policies remain in effect, but customers can call the DEERS / ID Center at (315) 772-5149 to make appointments to replace cards that are expired or are within 30 days of expiration.

  • ID cards will not be replaced due to changes in the personal information printed on the card. Grade changes and name changes will NOT be completed at this time.

  • The minimum age for initial USID card issuance is 14.  

    Exception to the policies of a Secretary of Defense memo dated April 7, 2020:  Dependent children 10 years and older (not 14) must have a current USID Card in order to be ticketed on Patriot Express flights to and from OCONUS (outside continental United States) locations.

  • The minimum age for issuance of an indefinite DoD ID card to spouses and other eligible dependents has been reduced from 75 to 65.

Hours of operation: 8:45 a.m. to 3:45 p.m. Monday, 7:45 a.m. to 3:45 p.m. Tuesday, 9:05 a.m. to 3:45 p.m. Wednesday, 7:45 a.m. to 3:45 p.m.  Thursday, and 8:45 a.m. to 3:45 p.m. Friday; closed federal holidays; open on days of no scheduled activity (DONSAs).

The DEERS / ID Card Office Appointment Scheduler is back online at https://idco.dmdc.osd.mil/idco. Customers also may schedule an appointment by calling (315) 772-5149. All customers must wear a face mask to enter the ID Center. Soldiers assigned to a 10th Mountain unit should direct questions to their brigade S1. All other customers, contact usarmy.drum.imcom.mbx.dhr-id-cards-section@mail.mil or (315) 772-5149.

NOTE: Due to the rise in COVID cases, masks are required upon entering the building – regardless of vaccination status – until further notice. 

Fort Drum Theater – closed.

McEwen Library Open from 9 a.m. to 7 p.m. Monday through Friday and 9 a.m. to 5 p.m. Saturday. All patrons must wear a mask inside the library. The library offers a children's library, periodical area, and an open reading area with 51 CAC-accessible computers linked with the classroom network in the education center. Patron have access to periodical databases and an online public catalog. The library's collection also includes print and non-print materials: books, magazines, audiobooks, e-book, e-audiobooks, CDs, DVDs, and online streaming services. For more information, go to https://drum.armymwr.com/programs/robert-c-mcewen-library.

Multipurpose Auditorium – closed.

Niagara Express – closed.

Optical Shop – open with limited staffing from noon to 3 p.m. Monday through Friday, closed weekends. Patrons are required to wear a mask during their time in the Exchange.

Optometrist – open with limited staffing during the following hours: 9:30 a.m. to 5 p.m. Tuesday and Wednesday, closed Thursday, 9:30 a.m. to 5 p.m. Friday, 9 a.m. to 4 p.m. Saturday, closed Sunday and Monday. Patrons are required to wear a mask during their time in the Exchange.

Outdoor Recreation – 8 a.m. to 4 p.m. Monday through Friday. For more information, call (315) 772-8222 / 5169.

Outdoor Recreation Rentals – open 8 a.m. to 4 p.m., Monday through Friday, by appointment only, call (315) 772-5169, for the following rentals:  trailers (auto hauler, utility, clam shell, dump); 16-foot motorized boat; non-motorized watercraft (kayak, canoe, paddleboard); recreation equipment (horse shoes, corn hole, bicycles, rod and reel, personal flotation devices, hiking package) and mechanical equipment (generator, lawnmower, wood splitter).

Parent Central Services open for enrollments, 8 a.m. to 4:30 p.m. Monday through Thursday and 7:45 a.m. to 4:15 p.m. Friday.

Parks and playgrounds – open for use, including those playgrounds in the Fort Drum Mountain Community Homes footprint and the dog parks. Remind family members about the importance of social distancing and ensure children wash their hands. These facilities will not be cleaned, and park visitors must avoid overcrowding.

Passport Office – closed.

Pine Plains Bowling Center – open from 4 to 8 p.m. Thursday (BOSS Bowling for single Soldiers from 6 to 8 p.m.), 4 to 8 p.m. Friday, 4 to 10 p.m. Saturday, and noon to 6 p.m. Sunday. For more information, call (315) 772-6601.

Popeyes – open 11 a.m. to 7 p.m. daily.

Post Exchange complex – open 9 a.m. to 6 p.m. Monday through Saturday and 10 a.m. to 6 p.m. Sunday.

The Fort Drum PX offers curbside pickup. Place your order online at shopmyexchange.com as a “Buy on line Pick up in store” order for the Fort Drum Exchange. When the order is ready, the store will call and offer the curbside pickup option. At the store, shoppers park in a designated numbered space, call the phone number on the sign (315) 836-7463, and the order is delivered to their vehicle.

Public Works service order requests

For all true life, health, and safety issues, please dial 911 immediately. Examples: gas leak, fire, smoke, etc.

For after-hours or emergency service order requests, please call (315) 772-DPW1 (3791).

All non-barracks non-emergency service requests should be submitted (any time) by downloading this form, filling it out, and emailing the request to the following address: usarmy.drum.imcom.mbx.dpw-service-orders@mail.mil or by downloading the “Recollect Fort Drum (Recycle) App” that can be found on your personal smartphone version of an App Store.

For non-emergency barracks service, requestors will use the Army Maintenance Application (ArMA). This is accessible by computer or smartphone. Barracks residents must register by visiting www.armymaintenance.com. A help sheet is available HERE.

PX Mini Mall – open 6 a.m. to 9 p.m. Monday through Friday; 7 a.m. to 9 p.m. Saturday and 7 a.m. to 8 p.m. Sunday.  

Religious Services In-person worship has resumed in chapels with COVID-19 prevention measures in place. Hand sanitizer will be available, and there is a six-foot physical distancing requirement except between family members. Pews will be marked off to ensure distancing can be maintained. Religious affairs specialists will be on hand to assist. Sacraments will be offered under COVID-19 restrictions that have been dictated by endorsing agencies and military policy. To maintain a safe environment, the following services will not be offered at this time: religious education, Watchcare, children's church and fellowship activities.

Fort Drum chaplains want to provide the community an opportunity to fulfill religious requirements, but they do not want anyone to feel pressured to attend. If you are concerned about exposure for yourself or a family member, feel free to watch the virtual service on the Facebook page: @FortDrumChapel.

Worship times:

  • Jewish Shabbos – 6 p.m. Friday, Main Post Chapel

  • Mass – 9 a.m. Sunday, Main Post Chapel

  • Inspirational Gospel – 10:30 a.m. Sunday, Po Valley Chapel

  • Traditional Christian – 11 a.m. Sunday, Riva Ridge Chapel

  • Chapel Next – 11 a.m. Sunday, Main Post Chapel

For more information, call the Main Post Chapel at (315) 772-5591.

Remington Park – Trails and recreation areas are open from dawn to dusk, with signage reminding patrons to maintain social distancing. Cabins are available for rental by all DoD ID card holders who do not reside in a restricted area, as outlined above. Park is open from dawn to dusk.

Retirement Service Office – no longer accepting walk-ins or appointments for retired Soldiers, surviving spouses, and their families. The majority of services are available online and via telephone and e-mail. For assistance, call (315) 772-6339 / 6434 / 3189, or email usarmy.drum.imcom-atlantic.mbx.dhr-rso@mail.mil.

For any pay issue or information update with DFAS, call 1-800-321-1080 or go online to DFAS.mil and click on askDFAS to submit information or update your DFAS account.

School Liaison Officer – available to assist with K-12 school questions and concerns, including school transitions. For assistance, call (315) 772-3214.

Soldier and Family Readiness Divisionstaff has transitioned to a partial telework schedule. All programs are still available to Soldiers, family members and civilians.

  • Family Resource Center, Bldg. 11042 (Relocation, AER and Referral support) – open 7:30 a.m. to 4 p.m. Monday and Thursday.

  • Soldier and Family Readiness Center, Bldg. 10250 – (Soldier and civilian drug testing) – open 7 a.m. to 3:30 p.m. Tuesday and Wednesday.

USO Fort Drum – open with limited capacity / amenity availability and social distancing / mask requirements in place. Computer lab, midday snack, and gaming systems will be available. Operating hours are 9:30 a.m. to 2 p.m.

Veterinary Clinic – will operate as a "roadside service" until further notice. Upon arrival at the clinic, call the front desk at (315) 772-4262 / 0642 / 2978 to be checked in and await further instructions.

Workforce Development – closed.

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Scam Alert:

There have been reports of scammers calling Fort Drum community members and claiming to be representatives from the federal government reaching out to provide federal relief funds. Soldiers should be vigilant about protecting themselves and their family members from scams during the COVID-19 pandemic. The federal government will never call you seeking information about your bank account or other financial matters, and you should never provide that information over the phone. Anyone who believes they are the victim of a scam or predatory action should contact the Office of the New York Attorney General to file a complaint. Soldiers and family members with questions and/or concerns also may contact the Fort Drum Legal Assistance Office at (315) 772-5261.

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Telework:

For those who are teleworking, NEC advises that computer quarantines will continue as usual for systems that do not receive regular updates. Teleworking individuals should connect through a VPN for at least four hours a day to ensure computers receive required patches. This can be completed during duty or non-duty hours.

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Tutor.com:

To help alleviate the academic stress created by COVID-19 related disruptions, DoD has temporarily expanded eligibility for the Tutor.com for U.S. Military Families program (Tutor.com/military). The program provides on-demand academic support 24/7 online in more than 100 subjects for students in kindergarten through college. The website is now available at no cost to any adult or child in a DoD civilian or active duty, National Guard, Reserve or Wounded Warrior military family who is trying to continue learning while managing unexpected changes to their routines, including service members, civilian personnel, spouses and college-age children who are enrolled in a college or professional development course, grades K-12 children who are now navigating at-home learning with less access to their teachers, ROTC, NROTC, and DoD service academy cadets who are wrapping up an academic year. To create an account, visit tutor.com/military.

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