Post-wide Information

What is Fort Campbell doing for the coronavirus?

We've received many questions related to actions being taken on Fort Campbell to prevent the spread of COVID-19.The World Health Organization, the CDC, and health organizations are taking this virus seriously and so are we. Our biggest concern now is to prevent the spread of the virus to our community. To do this, we are following established DoD and CDC guidelines. We are also working with state and local officials to ensure a measured response. While most of our population is healthy, there are many who are more vulnerable to this novel virus, and we must all do our part to prevent the spread of COVID-19 to protect the population.

Are face masks required on Fort Campbell?

For information on the Fort Campbell Mask Policy, visit our COVID-19 page, or see the Mask Policy FAQs below.

Per CDC Recommendations: Cloth face coverings should NOT be worn by children under the age of 2 or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.

For the latest from Kentucky, visit https://govstatus.egov.com/kycovid19 ✪, and for the latest from Montgomery County, TN, visit https://mcgtn.org/gov/covid19 ✪.

Are parks and playgrounds open?

Parks, playgrounds and green spaces are open while adhering to social distancing guidelines.

Where can I get additional information or stay informed about the impacts at Fort Campbell?

The latest information pertaining to COVID-19 is available on the Fort Campbell garrison website at https://home.army.mil/campbell/index.php/covid-19. There you will find the latest updates, information and resources to inform and help protect the health of our Soldiers, Families and DA Civilians. The U.S. Army Fort Campbell Facebook page ✪ also provides the latest information about COVID-19. These sites are updated daily and as needed.

Additional links to information and resources:

CDC – https://www.cdc.gov/coronavirus/2019-ncov/index.ht...

DODEA – https://www.dodea.edu/Coronavirus.cfm

Military Health System – https://health.mil/News/In-the-Spotlight/Coronavir...

http://www.coronavirus.gov/


http://www.militaryonesource.mil/coronavirus


http://www.defense.gov/Explore/Spotlight/Coronavirus/


Kentucky– https://chfs.ky.gov/agencies/dph/Pages/covid19.asp...

Tennessee– https://www.tn.gov/health/cedep/ncov.html

Do we have any confirmed cases on Fort Campbell?

In accordance with DoD guidance, Fort Campbell is not releasing numbers of positive cases. For every confirmed case, Fort Campbell immediately conducts contact tracing and we inform everyone directly who could be at risk of exposure.

What is the difference between quarantine and isolation

(1) An isolation is the separation of an individual or group infected or reasonably believed to be infected with a communicable disease from those who are healthy in such a place and manner to prevent the spread of the communicable disease (DODI 6200.03, Glossary G.2.).

(2) A quarantine is the separation of an individual or group that has been exposed to a communicable disease, but not yet ill, from others who have not been exposed in such a manner and place to prevent the possible spread of the communicable disease (DODI 6200.03, Glossary G.2.)

What is Fort Campbell doing for Isolated and Quarantined Individuals?

Fort Campbell has designated facilities on the installation, properly cleaned and outfitted to accommodate isolated and quarantined individuals.

These facilities operate under the command of the Division Artillery HQ that will manage access for care and provide life support for Soldiers during their 14 day minimum stay.

Soldiers are released only upon the recommendation of the medical provider and consistent with CDC guidance that the individual:

  • receives a negative test for COVID-19
  • is fever free for 72hrs
  • sees an improvement of their respiratory symptoms
  • and, it is at least seven days since experiencing the first symptoms


Are the Warrior Restaurants open?

All Warrior Restaurants are open for all active duty personnel.

All customers will continue to wash their hands when entering the Warrior Restaurant, and sanitize hands after signing in at the headcount station. Dining rooms will open at approximately 25% capacity, with no more than 50 customers in the dining room at all times to facilitate social distancing. Customers will not move tables or chairs around the dining room. There will be no more than 2 persons or one family unit per table.

If the dining room is full, customers will be required to take a meal to go. No self-service products will be offered, and Warrior Restaurant staff will hand out trays, flatware, plates, drinks, and all food items to all customers. All high-touch areas will be cleaned and sanitized at least once every 2-3 hours throughout the day, and at least one time during meal hours.

You can find the latest schedule by calling (270) 412-3322 or by visiting our Warrior Restaurants page.

Are volunteers with medical backgrounds needed to help man phone lines?

BACH is in need of Red Cross volunteers who have medical experience. If you or others know individuals who meet this criteria, please call the Fort Campbell Red Cross at 270-798-2171 and they can assist you with the requirements needed to volunteer.

Mask Policy

Who is required to wear a mask?

Effective immediately, all individuals, to include Service Members, Family members, Retirees, Veterans, Federal employees, onsite contractor employees, and visitors, regardless of vaccination status, are required to wear a mask indoors on Fort Campbell in accordance with Center for Disease Control and Prevention (CDC) and DoD/DA Force Protection Guidance for areas of substantial and high transmission, as defined by CDC Morbidity and Mortality Weekly Report (MMWR).

Where required to wear a mask, individuals must wear masks that cover the nose and mouth.

When are masks required?

Indoors:

  • All personnel, regardless of vaccination status, must wear a mask indoors on Fort Campbell.
  • Fully vaccinated individuals, while alone in an office, are exempt from wearing a mask.

Outdoors:

  • Unvaccinated individuals are required to wear a mask outdoors on Fort Campbell.
  • Fully vaccinated individuals are not required to wear a mask outdoors on Fort Campbell.
  • Personnel conducting physical training are not required to wear a mask; however, unvaccinated individuals must wear masks while in transit in an indoor facility and upon completion of physical readiness training.
  • All personnel conducting physical training are not required to wear a mask during events, to include, but not limited to foot marches, running, biking, conducting obstacle courses, and while actively weight-lifting.
  • Unvaccinated Soldiers executing individual and collective training outdoors must wear a mask during the training, to include but not limited to EIB, ESB, STX, weapons ranges, etc.

Are masks required in and around on-post housing?

All Service members and their Families are exempt from wearing a mask in the immediate vicinity of their on-post residences. Masks should still be worn when unable to physically distance with people not from the same household.

If I am fully vaccinated, may I still elect to wear a mask while on Fort Campbell?

Yes. All individuals are free to wear a mask, even if fully vaccinated.

Should all individuals still socially distance?

Yes. All individuals should continue to practice physical distancing and other public health measures to mitigate the spread and transmission of COVID-19.

COVID-19 Vaccine

Who can get the COVID-19 vaccine?

BACH is currently offering COVID-19 vaccination by appointment for any TRICARE beneficiary over the age of 16 with a Department of Defense ID card. Beneficiaries who would like to get vaccinated may schedule an appointment by visiting the hospital’s website at https://blanchfield.tricare.mil and clicking on the COVD-19 vaccine link.

Where can I get information about the different COVID-19 vaccines?

Visit the CDC website at https://www.cdc.gov/coronavirus/2019-ncov/vaccines/index.html.

What vaccine is available at BACH?

BACH is using the Pfizer vaccine, which is administered in two doses 21 days apart. Beneficiaries will need to return for the second dose. Second dose appointments should be scheduled using the Dose 2 link on the hospital’s website at https://blanchfield.tricare.mil.

How do I schedule my vaccine at BACH?

Beneficiaries may access the appointment schedule through a link on the hospital’s webpage at https://blanchfield.tricare.mil. They will need to enter their DOD ID number, first and last name, and contact information, including an email address when they sign up online. The DOD ID number can be found on military, dependent and most retiree ID cards.
COVID-19 vaccinations are available by appointment only at the Fort Campbell Passenger Processing Center located at 7162 Hedgerow Rd.
Currently the only means to schedule a COVID-19 vaccine appointment is by using the hospital’s website. Therefore, COVID-19 vaccine appointments are not booked through the hospital’s telephone appointment line. To manage appropriate doses and personnel providing vaccines, everyone should schedule an appointment with no walk-ins authorized.

Mental Health Resources

Is Behavioral Health at BACH scheduling appointments for Soldiers and Family members?

Inpatient Behavioral Health open. Embedded Behavioral Health has returned to Brigade footprint EBHs. Contact EBH at (270) 798-8967 or (270) 956-0620. Child & Family Behavioral Health System open. Contact CAFBHS services at (270) 412-3247, option 4 or (270) 412-3112.

Are Military Family Life Counselors offering counseling?

Due to the COVID-19 worldwide pandemic, Military Family Life Counselors (MFLCs) and Child and Youth Behavioral MFLCs (CYB-MFLCs) will be able to temporarily provide telehealth services to your military community.

These services include telephonic and video non-medical counseling in areas where face-to-face support is restricted due to COVID-19. We are pleased to announce this temporary capability to provide continuity of care in your local community.

Please call 270-798-9322 if you are seeking MFLC support from 8 am - 4 pm. For immediate and emergency care after hours, please contact Religious Services at 270-412-6600.

The model of MFLC and CYB-MFLC telehealth is below.
Individual and couples support for Adults.

  • Telephonic and video non-medical counseling support for Children and Youth:
  • Individual video non-medical counseling sessions for minors age 13 to 17 (parent or guardian must be available at the start of each video session to give parental consent and provide line of sight requirements)
  • Family video non-medical counseling for minors 6 to 12 years of age (parent or guardian must attend each session)

Are Chaplains offering Family based counseling?

Family Life Chaplain provides faith based counseling specializing in marriage and family issues. Counseling can be conducted in person at the Family Life Center or on a video call.

Call 270-798-3316 for more information.

Is the Employee Assistance office operational and who can use their services?

The Employee Assistance Program (EAP) representative is available. Family Members, Retirees, and Army Civilians are authorized to use EAP services. To schedule an appointment with the EAP please contact Sabrina Bell at sabrina.s.bell.civ@mail.mil or (270) 412-0079. If the phone call goes to voice mail please leave a detailed message with your name, unit or agency, status (Family Member, Retiree, Army Civilian), contact information, and reason for call. Emails and voice mails are checked throughout the workday and responded to as soon as possible.

Who can we call for after hours emergency counseling services?

A Chaplain can be reached for immediate or emergency care after hours by calling 270-412-6600.

Military OneSource provides after hour and weekend counseling and can be reached at 800-342-9647.

Gates and Visitor Control Centers

What are the current gate hours?

You can find the current gate hours on our Gate Hours page.

How are we protecting our gate guards?

As a precaution, guards are no longer holding ID cards in order to scan and validate the occupants in the vehicle. They also wear face coverings, gloves and sanitize their hands and equipment frequently. When obtaining a pass from the Visitors Center, the guards will follow the same procedures, no touching ID cards or documents. Also the individual will not sign the passes, only the guards issuing the pass.

Can I obtain a visitors pass?

If you need an installation pass to obtain entrance to post, we are asking everyone to do so through TC Freeman Visitor Control Center because of the extra screening that is taking place for commercial vehicles. For regular passenger vehicles to receive a pass the procedures are the same as they have been; however, as the Senior Commander’s guidance may change, different restrictions may apply. The Visitor Control Center at TC Freeman Gate is open 24hrs/7 days a week. All personnel must wear a face covering when entering the Visitor Control Centers.

Are visitors allowed on Fort Campbell?

Visitors are allowed. If you need an installation pass to obtain entrance to post, we are asking everyone to do so through TC Freeman Visitor Control Center because of the extra screening that is taking place for commercial vehicles. The Visitor Control Center at TC Freeman Gate is open 24hrs/7 days a week. For regular passenger vehicles to receive a pass the procedures are the same as they have been; however, as the Senior Commander’s guidance may change, different restrictions may apply. All personnel must wear a face covering when entering the Visitor Control Centers.

Will vendors be screened at the gate?

All commercial vehicles (vendors) entering through Gate 7 will be screened.

If you are in a vehicle with a DOD ID card holder, do you need to get a pass?

If you are with a DoD ID card holder and you have a valid state or U.S. government ID, you must present that ID when entering, but you will not require a pass. If you do not fit that category, then you will have to proceed to TC Freeman Visitor Control Center to receive a pass.

Can I get through the post/installation gate with an expired ID card?

All CACs that are expired as of 20 Sep 2020 are not authorized and will be confiscated. USID cards (Teslin cards, e.g. dependents) with an expiration date of 1 January 2020 - 30 June 2021, will be extended to 30 June 2021.

License Plates

My license plate is expired and the state my vehicle is registered the office to renew is closed, can I still access Fort Campbell with an expired plate?

Fort Campbell uses State Codes for traffic enforcement on the installation. If an extension has been extended by the issuing state, we will honor the extensions accordingly.

COVID-19 Face Covering Guidance

Are face masks required on Fort Campbell?

All personnel will adhere to mandatory mask wear inside all facilities on Fort Campbell. Personnel may temporarily remove their masks to consume food and beverages in Dining Facilities and food courts; while alone in an individual room or workspace; or while conducting physical training in the Physical Fitness Centers. Personnel conducting physical training will have a mask on their person. Personnel not in compliance may be asked to vacate any facility on Fort Campbell.

Per CDC Recommendations: Cloth face coverings should NOT be worn by children under the age of 2 or anyone who has trouble breathing, is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.

For the latest from Kentucky, visit https://govstatus.egov.com/kycovid19 ✪, and for the latest from Montgomery County, TN, visit https://mcgtn.org/gov/covid19 ✪.

Why should I wear a face mask if I am not exhibiting any symptoms?

Personalized home-made face masks are for the protection of others coming in contact with you. Please keep in mind that the CDC believes somewhere between 25-50% of patients spreading the virus may be completely asymptomatic (ie. you do not even know you are sick, but you are still contagious if you get within 6 feet of other people without mask protection).

What sort of face coverings should Soldiers wear in uniform?

Soldiers are authorized to wear the neck gaiter and other cloth items, such as bandanas and scarves, as face coverings. To protect the facial area, the cloth item must cover the mouth and nose and extend to the chin or below as well as to the sides of the face. It must be secured or fastened to the face in a manner that allows the Soldier to breathe while also preventing disease exposure or contamination.



Authorized colors of masks while in uniform include: camouflage and Earth tones (black, brown, olive green and tan). Soldiers and Army personnel should not wear masks that have printed wording, profanity, or logos, script or imagery that are racist, demeaning or derogatory.

What color face coverings are Soldiers authorized to wear while in uniform?

Authorized colors of masks while in uniform include: camouflage and Earth tones (black, brown, olive green and tan). Soldiers and Army personnel should not wear masks that have printed wording, profanity, or logos, script or imagery that are racist, demeaning or derogatory.

What type of face covering is NOT authorized for a Soldier in uniform?

Surgical masks and N95 respirators are in short supply and should be reserved for healthcare workers or other medical first responders, as recommended by CDC guidance. High altitude training masks and masks containing printed wording, profanity, or logos, script or imagery that are racist, demeaning or derogatory are also NOT authorized.

Can Soldiers make homemade face coverings out of old uniforms?

Soldiers must not cut up Army Combat Uniforms, or use other fabrics that have been chemically-treated, to fashion face coverings.

Why is the CDC recommending face coverings?

In light of new data about how COVID-19 spreads, along with evidence of widespread COVID-19 illness in communities across the country, CDC recommends that people wear a cloth face covering to cover their nose and mouth in the community setting.

Individuals are encouraged to fashion face coverings from household items such as t-shirts or clean cloth that can cover the nose and mouth area. These face coverings are not a substitute for social distancing. Cloth face coverings are especially important to wear in public in areas of widespread COVID-19 illness.

Does the face covering replace social distancing recommendations?

No. Wearing cloth face coverings is an additional public health measure people should take to reduce the spread of COVID-19. CDC still recommends that you stay at least 6 feet away from other people (social distancing), frequent hand cleaning and other everyday preventive actions. A cloth face covering is not intended to protect the wearer, but it may prevent the spread of virus from the wearer to others. This would be especially important if someone is infected but does not have symptoms.

What type of face covering should be worn?

Cloth face coverings can be made from household items or made at home from common materials at low cost. Individuals are encouraged to fashion face coverings from household items such as t-shirts or clean cloth that can cover the nose and mouth area. Soldiers must not cut up Army Combat Uniforms, or use other fabrics that have been chemically-treated, to fashion face coverings. Surgical masks and N95 respirators are in short supply and should be reserved for healthcare workers or other medical first responders, as recommended by CDC guidance.

You can find more information on making your own cloth face mask on the CDC website at: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/diy-cloth-face-coverings.html ✪.

What precautions should be taken while wearing a cloth face covering?

Cloth face coverings should be washed daily and wearers should avoid touching the mask throughout the day.

COVID-19 Precautions and General Information

What is the coronavirus?

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19) is not the same as the coronaviruses that commonly circulate among humans and cause mild illness, like the common cold.

How does the virus spread?

Person-to-person spread is believed to occur mainly via respiratory droplets produced when an infected person coughs or sneezes, similar to how influenza viruses and other respiratory pathogens spread. It may also be acquired by touching a surface or object that has the virus on it and then touching one’s own mouth, nose, or possibly their eyes. The Army is prepared and continuing to take measures to ensure the health of personnel and communities. Army medical personnel are prepared to help combat potential widespread infection.

What medical conditions are at increased risk for severe illness from COVID-19?

Visit the Center for Disease Control website at https://www.cdc.gov/coronavirus/2019-ncov/need-extra-precautions/index.html ✪ for information about those who are at increased risk and others who need to take extra precautions.

How do you protect yourself and others?

It is especially important for people at increased risk ofsevere illness from COVID-19, and those who live with them, to protectthemselves from getting COVID-19.

The best way to protect yourself and to help reduce thespread of the virus that causes COVID-19 is to:

  • Limit your interactions with other people as much aspossible.
  • Take precautions to prevent getting✪ COVID-19 when you do interact with others.

If you start feeling sick and think you may have COVID-19,get in touch with your healthcare provider within 24 hours.

Venturing out into a public setting? What to consider beforeyou go.

As communities and businesses across the United States areopening, you may be thinking about resuming some activities✪, running errands✪, and attending events and gatherings✪. There is no way to ensure you have zero risk ofinfection, so it is important to understand the risks and know how to be assafe as possible.

People at increased risk of severe illness from COVID-19,and those who live with them, should consider their level of risk beforedeciding to go out✪ and ensure they are taking steps to protect themselves✪. Consider avoiding activities where takingprotective measures may be difficult, such as activities where socialdistancing can’t be maintained. Everyone should take steps to prevent gettingand spreading COVID-19 to protect themselves, their communities, and people whoare at increased risk of severe illness.

In general, the more people you interact with, the moreclosely you interact with them, and the longer that interaction, the higheryour risk of getting and spreading COVID-19.

  • If you decide to engage in public activities, continue toprotect yourself by practicing everyday preventive actions✪.
  • Keep these items on hand and use them when venturing out:a cloth face covering, tissues, and a hand sanitizer with at least 60% alcohol,if possible.
  • If possible, avoid others who are not wearing cloth face coverings✪ or ask others around you to wear cloth facecoverings.

What things should I take into consideration if I plan to have family visit or am traveling?

Here are some things to consider to help make your visit assafe as possible:

When to delay or cancel a visit

In general, the more people you interact with, the moreclosely you interact with them, and the longer that interaction, the higher therisk of COVID-19 spread. So, think about✪:

  • How many people will you interact with?
  • Can you keep 6 feet of space between you and others?
  • Will you be outdoors or indoors?
  • What’s the length of time that you will be interactingwith people?

Encourage social distancing during your visit

  • Visit with your friends and family outdoors, whenpossible. If this is not feasible, make sure the room or space iswell-ventilated (for example, open windows or doors) and large enough toaccommodate social distancing✪.
  • Arrange tables and chairs to allow for social distancing.People from the same household can be in groups together and don’t need to be 6feet apart from each other.
  • Consider activities where social distancing can bemaintained, like sidewalk chalk art or yard games.
  • Try to avoid close contact with your visitors. Forexample, don’t shake hands, elbow bump, or hug. Instead wave and verbally greetthem.
  • If possible, avoid others who are not wearing cloth facecoverings or ask others around you to wear cloth face coverings.
  • Consider keeping a list of people you visited or whovisited you and when the visit occurred. This will help with contract tracing✪ if someone becomes sick.

Wear cloth face coverings

* Cloth face coverings✪ should be worn over the nose and mouth. Cloth facecoverings are especially important when it is difficult to stay at least 6 feetapart from others or when people are indoors to help protect each other.

* Cloth face coverings may slow the spread of the virus andhelp people who may have the virus and do not know it from transmitting it toothers

* Wearing a clothface covering helps protects others in case you’re infected, while others wearone to protect you should they be infected.

* Who should NOT use cloth face coverings: Children underage 2 or anyone who has trouble breathing, is unconscious, or is incapacitatedor otherwise unable to remove the mask without assistance.

What measures are currently in place at Fort Campbell to reduce the spread of COVID-19?

Practice substantial social distancing through the limiting or cancellation of non-essential in-person meetings, gatherings, or travel on and off post.

When possible, remain at your residence or barracks, to help prevent further spread of COVID-19.

Limit movement and travel for reasons deemed essential – healthcare, grocery shopping or work related activities.

Military and civilian Leaders, Supervisors, and all individuals will continue to minimize face-to-face interaction and maximize telework capability.

You are on duty regardless of your physical location during duty hours; daily PT for soldiers is mandatory – demonstrate discipline and practice social distancing.

Leaders continue to enforce accountability and assess soldier health & welfare through daily checks and establishing daily priorities of work.

Who can I call for medical assistance?

Patients calling for COVID-19 symptoms should contact the Military Health System Nurse Advice Line (NAL) at MHSNurseAdviceLine.com ✪ for a web or video chat, at 1-800-TRICARE, option 1. That’s 1-800-874-2273, option 1. Nurses will ask them questions about their medical symptoms and their travel history to determine if they should be screened by hospital personnel for consideration of testing.

You can also call BACH's Appointment Line from 7:45 a.m. - 3:45 p.m., 7 days a week at 270-798-4677 or 931-431-4677 to speak with a nurse or use the TRICARE Online (TOL)Secure Messaging ✪. If you are enrolled to a TRICARE network provider, please call your doctor's office.

Emergencies – 911

24/7 Staff Duty – 270-798-9467 or 270-412-6600

BACH nonemergency number – 270-798-8388

Military OneSource – 1-800-342-9647

What are some of the symptoms?

Common human coronaviruses usually cause mild to moderate upper respiratory tract illnesses, like the common cold. Most people get infected with these viruses at some point in their lives. These illnesses usually last for a short amount of time.


CDC expanded the COVID-19 list of symptoms from fever, dry cough, and shortness of breath. The additional symptoms include chills, repeated shaking with chills, muscle pain, headache, sore throat, congestion, fatigue, nausea or vomiting, diarrhea, and loss of taste/smell; emergent symptoms include trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, and bluish lips or face.

The virus can sometimes cause lower-respiratory tract illnesses, such as pneumonia. This is more common in people with cardiopulmonary disease, people with weakened immune symptoms, infants, and older adults.

What is the treatment for the coronavirus?

There is no specific antiviral treatment for the coronavirus. People who think they may have been exposed to the virus and are experiencing symptoms should contact their health care provider immediately.

What precautions should Soldiers take if they have high risk family members at home?

If you are at higher risk of getting very sick from COVID-19, you should: ensure you have adequate supplies; take everyday precautions to keep space between yourself and others; when you go out in public, keep away from others who are sick; wear cloth face covering when social distancing guidelines can't be maintained; limit close contact and wash your hands often, avoid crowds and remove and launder your uniform and shower when you come home. We recommend personnel refer to Interim Infection Prevention and Control Recommendations for Patients with known or Patients Under Investigation for Coronavirus Disease 2019 in a Healthcare Setting. This includes NOT sharing personal household items, cleaning all "high-touch" surfaces, good respiratory hygiene (coughing into elbow or sleeve), and maintain a 6 feet distance from others.

Blanchfield Army Community Hospital COVID-19 Testing

Is everyone being screened when entering the hospital or clinics?

At this time, the hospital and clinics has implemented a brief health screening for anyone entering the hospital or outlying clinics. The screening has moved quickly in most cases but beneficiaries and staff should allow for additional time when arriving for a scheduled appointment. The hospital’s A Building remains open 24/7 and the C entrance is currently closed.

The new system is based off guidance from the CDC recommending that healthcare facilities screen patients and visitors for symptoms of acute respiratory illness (e.g., fever, cough, difficulty breathing) before entering a healthcare facility.

What should I do if I think my family member or I have coronavirus?

Beneficiaries who believe they have symptoms caused by COVID-19 (fever, dry cough, and shortness of breath, chills, repeated shaking with chills, muscle pain, headache, sore throat, and loss of taste/smell; emergent symptoms include trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, and bluish lips or face.) are asked contact the Military Health System Nurse Advice Line (NAL) at MHSNurseAdviceLine.com ✪ for a web or video chat, at 1-800-TRICARE, option 1. That’s 1-800-874-2273, option 1. Nurses will ask them questions about their medical symptoms and their travel history to determine if they should be screened by hospital personnel for consideration of testing.

You can also call BACH's Appointment Line from 7:45 a.m. - 3:45 p.m., 7 days a week at 270-798-4677 or 931-431-4677 to speak with a nurse or use the TRICARE Online (TOL)Secure Messaging ✪. If you are enrolled to a TRICARE network provider, please call your doctor's office.

For general information about COVID19, please visit https://home.army.mil/campbell/index.php/covid-19 or check out TRICARE's frequently asked questions at https://go.usa.gov/xdeuj ✪.

What will happen when arriving at Blanchfield Army Community Hospital with symptoms?

Beneficiaries who believe they have symptoms caused by COVID-19 (fever, dry cough, and shortness of breath, chills, repeated shaking with chills, muscle pain, headache, sore throat, and loss of taste/smell; emergent symptoms include trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, and bluish lips or face.) are asked contact the BACH's COVID Triage Line at 270-798-4677, option 2 or via TOL Patient Portal at www.tricareonline.com ✪. It is an easy and convenient place to complete COVID-19 screening questions, get an appointment for COVID-19 testing and access test results. Beneficiaries can also reach out to the MHS Nurse Advice Line at 1-800-TRICARE, option 1. That’s 1-800-874-2273, option 1. Nurses will ask them questions about their medical symptoms and their travel history to determine if they should be screened by hospital personnel for consideration of testing.


For general information about #COVID19, please visit https://home.army.mil/campbell/index.php/covid-19 or check out TRICARE's frequently asked questions at https://go.usa.gov/xdeuj ✪.

Are COVID-19 tests being processed at Fort Campbell or sent to a lab?

Test samples are taken at BACH and sent to a government contract lab for completion.

Who will be able to use the “drive-up” testing?

BACH established a by-appointment, drive-up screening station now located outside the hospital's C entrance. Performing initial screening outside the hospital helps reduce the health risk to beneficiaries, visitors, staff and family members. Patients will be able to remain in their vehicles as the screening process is performed. This process helps limit the spread of possible infection and contact within the Fort Campbell community.

Currently according to the CDC, anyone contracting a respiratory illness should not assume it is the novel coronavirus; however, patients with symptoms from fever, dry cough, and shortness of breath, chills, repeated shaking with chills, muscle pain, headache, sore throat, and loss of taste/smell or emergent symptoms include trouble breathing, persistent pain or pressure in the chest, new confusion or inability to arouse, and bluish lips or face should seek medical care. If you are feeling ill, the best course of action is to call before coming in to reduce the risk to yourself and others. Beneficiaries can contact the Military Health System Nurse Advice Line (NAL) at MHSNurseAdviceLine.com ✪ for a web or video chat, at 1-800-TRICARE, option 1. That’s 1-800-874-2273, option 1. Nurses will ask them questions about their medical symptoms and their travel history to determine if they should be screened by hospital personnel for consideration of testing.

You can also call BACH's Appointment Line from 7:45 a.m. - 3:45 p.m., 7 days a week at 270-798-4677 or 931-431-4677 to speak with a nurse or use the TRICARE Online (TOL)Secure Messaging ✪. If you are enrolled to a TRICARE network provider, please call your doctor's office.

For general information about COVID19, please visit https://home.army.mil/campbell/index.php/covid-19 or check out TRICARE's frequently asked questions at https://go.usa.gov/xdeuj ✪.

Who will be able to use the COVID clinic?

Patients who meet the proper screening criteria and are enrolled to one of our primary care clinics, which includes our Soldier and Family clinics in the hospital and our outlying clinics. Nurses will provide them specific instructions on where to go and what to do if they feel they need to be screened. This will allow extra precautions to take place before patients arrive to their appointment.

Pharmacy

Are the pharmacies on post still open?

Yes. Town Center, Byrd, LaPointe, and Screaming Eagle pharmacies are open and beneficiaries are asked to call in refills and use the drop off and pick up method for new prescriptions. Beneficiaries can also use TOL Secure Messaging Patient Portal to request new prescriptions. Those receiving primary care services at Byrd or LaPointe Clinics can pick up their medicine at the clinic pharmacy. The Main Pharmacy has moved to Inpatient services only. Please pick up your medication refills at the Town Center.

To reduce wait time, please call the pharmacy at 270-798-8075 or 270-798-8076 the day before you plan to visit.

What is being done to limit exposure in the pharmacies on post?

BACH is following the latest national guidance in social distancing with limiting groups to 10 people to stop the spread of the coronavirus as well as requiring face masks on those entering the pharmacies. BACH’s pharmacies at Fort Campbell will be following the social distancing national guidance by converting all pharmacies to Drop Off and Pick-Up services only.

The Pharmacy team’s goal is to have all prescriptions ready for pickup, two hours after you check in at the window. Please ensure the pharmacy team has your contact information on file so they can contact you with any questions.

Additional options are for beneficiaries to use Express Scripts Home Delivery or visiting a TRICARE Network Pharmacy.

BACH Primary Care and Routine Services

Are routine appointments taking place (vaccinations/school physicals)?

Routine care is available by appointment only, including school physicals and immunizations. Expanded Virtual Appointments. Family member Primary Care is at Byrd, except for Gold Army Medical Home. GAMH returns back to the hospital's 3rd Floor, C Building, Nov. 30. Soldier Primary Care is at LaPointe.

Are the primary care clinics moving locations?

All primary care clinics within the hospital moved to Byrd Family Medical Home at 7973 Thunder Blvd.; however, Gold Army Medical Home is returning to BACH Nov. 30. Plans are for Young Eagle Medical Home to return to the hospital in December 2020.

I receive care at Byrd clinic, where do I go now that primary care clinics are moving to Byrd clinic?

Soldiers who received their Primary Care at Byrd will either go to LaPointe or Campbell Army Airfield Medical Home. Family members who receive care at Byrd will remain at Byrd.

Is everyone being screened when entering the hospital or clinics?

Although COVID screeners are no longer at the hospital entrances, patients entering the hospital should abide by the COVID questions on the posters when entering the hospital. Currently the visitor policies remain the same for both inpatient and outpatient. No visitors should accompany an outpatient visit, unless a medical escort is required. Only one visitor is allowed through an inpatient stay.


What services are available at BACH?

For the most up to date information on services open, please visit the BACH website at https://blanchfield.tricare.mil/✪.

BACH Visitor Policy

Are visitors allowed at the hospital?

One adult caregiver to close patient support may accompany patients during Emergency Center visits and out patient appointments. The policy can be found on the Blanchfield Army Community Hospital website.

If I have an appointment at BACH, am I allowed to bring my children with me?

One adult caregiver to close patient support may accompany patients during Emergency Center visits and out patient appointments. The policy can be found on the Blanchfield Army Community Hospital website.

BACH OB/GYN Information

What about pregnant Soldiers?

Information on the P3T program can be found on Facebook at https://www.facebook.com/fortcampbellp3t.

Med Board/IDES

I am in the process of going through a med board, will COVID-19 precautions prevent me from completing?

The IDES team is still working on cases telephonically. The PEBLO’s have provided SM with alternate phone numbers for days they are teleworking. All cases are moving forward with exception to cases that haven’t received their VA C&P examinations. All contact with SM is telephonic between the PEBLO /MEB PROVIDER and MSC (MILITARY SERVICE COORDINATOR) to ensure cases are processed in a timely manner. The Front desk is still available at 270-461-1563 or 270-461-4320.

Soldier Medical Information

How can Active Duty Soldiers reorder prescription glasses, gas mask inserts, and Military Combat Eye Protection (MCEP) prescription lens?

Active Duty Soldiers can temporarily reorder prescription glasses, gas mask inserts, and Military Combat Eye Protection (MCEP) prescription lens carriers without going to the eye clinic. Soldiers must have a current optical order on file to use this application, and it may take up to 6 weeks to receive the order. The G-Eyes on-line system can also be used while deployed to reorder replacement eyewear previously ordered through this system. Orders can be made online through the G-Eyes system at https://srtsweb.amedd.army.mil/WebForms/GEyes/Forms/GEyesHomePage.aspx ✪.

Are Soldiers able to get a physical exam to attend schools?

The hospital is currently looking to resume physical screenings for Army schools and selections but a date has not been determined yet. BACH will announce when they will resume on Facebook, COVID-19 FAQs and other forums.

Where can Soldiers schedule medical appointments?

If it is acute, Soldiers need to go to sick call at their respective clinic between the hours of 0630-0800. All other visits are by appointment only via appointment line or front desk at clinic.

When can Soldiers get MRIs and CTs at the hospital?

All emergent and urgent CT and MRI studies or time sensitive studies can be coordinated with radiology through the ordering provider.

Dental

Are dental clinics open on post for Active Duty?

Kuhn Dental Clinic at LaPointe is open form 0730-1630 normal business hours. They are now conducting Dental readiness screenings. They are currently scheduling appointments including DRC3 and DRC4 for medical readiness with the following priority for appointments:

  1. deploying personnel from 101 CAB and 101 DSB and other units as required
  2. DRC3 procedures
  3. DRC4 readiness

Soldier Carry Over Leave

Will Soldiers be allowed to accrue more than 60 days of leave due to COVID-19 mission requirements?

A special leave accrual allowed Soldiers who have served between March 11 and Sept. 30 of 2020 to carryover up to 120 leave days of leave into fiscal year 2021, doubling the normal carryover limit of 60 days.

Soldiers who have already accumulated extra leave on another special leave accrual due to a deployment or an extended hospital stay can also add additional days to their FY total, but cannot exceed the 120-day cap.

To help maintain readiness across the force, the Defense Department encourages Soldiers to spread out using their leave. Soldiers have until the end of Fiscal 2023 to use the additional leave days earned in 2020. Leave earned from 1 October 2020 thru September 2021 is NOT protected by Special Leave Accrual (SLA) and could be lost if not used before 30 September 2021.

Soldiers Entitled to Special or Incentive Pay

Due to COVID-19 I am not able to fulfill all the requirements for my Special and Incentive pays, what can I do?

Restrictions in place due to COVID-19 may be preventing you from meeting your monthly requirements to maintain these special pays. The Assistant Secretary of Defense for Manpower and Reserve Affairs recently announced that your Service Secretary can waive those performance requirements so that you can continue to receive these special and incentive pays during this emergency period. Speak to your chain of command to find out if you qualify.

Travel restrictions

If as a military family we are limited to where we can travel to, can family travel to see us?

Yes. Family members may travel to visit military family members on post. However, precautionary measures would still apply. Individuals arriving from areas determined as high-risk may be asked to submit to a 14-day self-quarantine.

Can the post quarantine civilians and Family members?

Yes, based on medical assessment, civilians and Family members may be asked to self-quarantine in their homes. Individuals who choose not to self-quarantine, may be barred from post.

What is the leave limit and approval authority?

Unit level commanders and other leave approval authorities pursuant to AR 600-8-10 can approve leave. There is no longer a local leave restriction.

Will there be summer block leave?

Unit level commanders and other leave approval authorities pursuant to AR 600-8-10 can approve leave. Contact your unit commander for summer block leave dates.

Can family members still travel?

Yes, family members can travel to another CONUS location. OCONUS travel must follow the host countries requirements/restrictions (i.e. negative COVID-19 PCR test within 72 hours of international flight departure).

Conditions Based Move/PCS

Who can approve my leave?

Unit level commanders and other leave approval authorities pursuant to AR 600-8-10 can approve leave.

How do the “restricted” and “unrestricted” designations effect my PCS?

Travel/ Leave in conjunction with a PCS will be limited to the authorized travel days as outlined in the JTR. O-5 Commanders will verify losing station as well as gaining station and any stops in between departure and arrival are unrestricted locations prior to approving the PCS Leave Form. Leave Forms must be verified and signed no earlier than 10 days prior to the scheduled departure date. Should losing station, gaining station, or any stops in between become restricted the Soldier will need an ETP. ALARACT 054 still applies, leave in route is an intermediate stop. If the intermediate stop requires additional days outside of the authorized travel days, then an ETP is needed.

I’d like to take leave in conjunction with my PCS, what are the requirements?

Unit level commanders and other leave approval authorities pursuant to AR 600-8-10 can approve leave.

PCS/TDY travel information

I am PCSing to Fort Campbell with my Family on a waiver from an OCONUS location, where will I have to quarantine upon arrival?

If a Soldier PCSs to FTCKY from an OCONUS location, the Soldier is allowed to quarantine at the house/hotel. If the service member is symptomatic, and the spouse does not want the service member in the house, we will be able to put them in our symptomatic barracks. The spouse will not be able to see the service member, but the spouse can drop off items for the service member at Kalsu Replacement Company. We can then coordinate with our quarantine and isolation barracks for delivery. If the service member PCSd from Korea, and was unaccompanied, it is recommended that the spouse stays at their location until the service member leaves quarantine (14 days), and then meets their service member. Please contact your gaining unit and Kalsu Replacement Company with your specific concern. Kalsu Replacement Company can be reached at (270) 798-2813.

Can I use my government travel card if I am in temporary housing?

Approved reimbursable travel expenses are authorized to be placed on the government travel card. Your command may also be able to postpone payments due on your travel card for up to 90 days.

My command has ordered me to quarantine due to actual or suspected exposure to COVID-19, but there is no Government lodging available and I can't go back to my personal residence. What is available to help me pay for a hotel room or other expenses?

Yes. Hardship Duty Pay - Restriction of Movement (HDP-ROM) allows you to receive $100 per day, not to exceed $1500 per month, if you are required to pay the cost of your lodging without full or partial reimbursement. If you believe you should be receiving this pay, contact the SJA Client Services Office to schedule an appointment with a Legal Assistance Attorney.

I already receive other special duty pay because of my MOS. Can I still receive HDP-ROM?

Maybe. HDP-ROM combined with other assignment and special duty pay may not exceed $5000 per month.

If I am diagnosed with a quarantinable communicable disease at a TDY location, and am ordered into isolation or quarantine by a public health or medical official at the TDY, what allowances am I authorized?

Your TDY orders could be extended to cover the time you are in isolation or quarantine. If you are in a sick leave status, you may be authorized per diem (lodging, meals and incidental expenses) for up to 14 days. Per diem may be extended. If lodging and meals are provided in kind, then you are not authorized per diem.

If I am performing TDY travel including return from deployment, and am ordered into isolation or quarantine by a public health or medical official at a port of entry before proceeding to the temporary duty station, what allowances am I authorized?

You are authorized standard travel and transportation allowances in accordance with JTR Chapter 2 while awaiting transportation.

If I am performing TDY travel including return from deployment, and am ordered into isolation or quarantine at a permanent duty station, what allowances am I authorized?

You may be authorized per diem while awaiting transportation. You should contact your new duty station to determine whether you are considered to be awaiting transportation, or if they are going to provide you Temporary Duty Orders.

Dependent travelers may only receive per diem if they are in an awaiting transportation status.

What if I have additional questions about authorizations and allowances?

You can visit Defense Travel management Office at https://www.defensetravel.dod.mil/site/news_Coronavirus.cfm

Clearing Installation Finance

Does the finance team require a copy of the PCS waiver?

Yes, the Finance office will require a copy of the signed PCS waiver for all except the PMEs and SOCOM units.

How do Soldiers reach the Defense Military Pay Office (DMPO) for in and out processing?

Soldier Support Center (SSC) and Bldg 6739 Finances offices are both open for customer service hours from 9 a.m. until 4 p.m. SSC is closed from 11:30 a.m. until 12 p.m. for lunch in line with the rest of the building. Finance is still virtual and Soldiers requiring assistance at SSC still are required to scan their documents to the group email for with PCS or ETS/Retirement.

How does a Soldier reach the Main Finance Office?

The Main Finance Bldg 6739 Finance office is open for customer service from 9 a.m. until 4 p.m., Monday - Friday.

What is the timeline required documentation for clearing finance if PCSing?

In order to clear Finance for PCSing you will need thefollowing documentation:

  • DA 31 with a control number
  • PCS orders to include, amendments and revoked orders
  • Unit and Installation Clearing Papers
  • Exception to Policy (if applicable)
  • PME Exemption Memo (if applicable)
  • DLA and or travel advance documents (if requesting) (link provided below toforms)
  • Advance Pay request (if requesting) (link provided below to forms)

Ft. Campbell DMPO - https://101st.aep.army.mil/sites/G1/Finance/SitePages/Home.aspx

***** Finance WILL CLEAR you 2 days prior to your sign outdate on your DA 31. The PCS brief is located at the link above to provide youwith information about your PCS related entitlements.*****

What is the timeline required documentation for clearing finance if ETSing, Separating or retiring?

In order to clear Finance for ETS/SEPARATION/RETIREMENT youwill need the following documentation:

  • Please follow the instructions for the Online brief. Any questions, pleaselet us know.
  • Fill out the following on the Clearing Checklist - put your initials where itstates you have no debt. Print your name, Sign, and Date.
  • Return the Online briefing to our attention – along with the following.
    • We will also need thefollowing - a copy of your Separation Orders, A COMPLETE DA 31 (if takingleave). A COMPLETE DA 31 must have a Control Number, BOTH a Signature AND aSignature block – if not digitally signed in block 13, and a date in Block 13.
    • If you are a Single soldier whoresides in the Barracks – We will need you Barracks Termination Memo from your BarracksManager.
  • Also forward us your Unit andInstallation Clearance records.
  • In order to Clear Finance you MUST BE ENTIRELY CLEARED ofyour Unit and the Installation with only Finance and Transitions/Final Outbeing your last two places to clear.
  • All documents must be in PDF file format (we cannot acceptJPEG/pictures of documents).
  • We will process your packet and get you cleared fromFinance.

Ft. Campbell DMPO - https://101st.aep.army.mil/sites/G1/Finance/SitePages/Home.aspx

***** Finance WILL CLEAR you 2 days prior to your sign outdate on your DA 31. The ETS/SEP/RETIREMENT brief is located at the link aboveto provide you with information about your PCS related entitlements.*****

For the PME, which no longer require a waiver, what document if any is required for them to clear installation finance?

They will need the Installation clearing papers, Unit clearing papers, DA Form 31, Orders, and a signed PME exemption validation memorandum from their supervisor or servicing personnel office that states the reason for PME exemption. DMPO will not clear them without the PME validation memorandum.

COVID-19 Entitlements

What entitlements may Soldiers be entitled to due to COVID-19?

G1 COVID-19 Quick Reference Chart

Government travel card limits have been raised for Soldiers in transit to ensure they have funds available to cover expenses incurred due to possible travel delays connected to stop movement directive.

TLE/TLA should not be used by Soldiers impacted by the stop movement directive. Soldiers receiving TLA/TLE should be converted to an “awaiting transportation” status in order to preserve TLA/TLE benefits.

Soldiers may be authorized -

  • Per Diem: to cover costs associated with lodging, meals, and incidentals related to PCS while not receiving TLE or TLA.
  • Hardship Duty Pay-Restriction of Movement (HDP-ROM): for Soldiers who incur a lodging cost for CDR-directed quarantine.
  • Family Separation Allowance-Temporary (FSA-T): for Soldiers separated from their dependents due to be halted at TDY location.
  • Family Separation Allowance-Restricted (FSA-R): when dependents are not authorized to travel with the Soldier.
  • Family Separation Housing (FSH): when concurrent travel of dependents is not authorized & dependents do not reside at or near the Soldier’s new duty station.
  • Isolation Allowance: for Soldiers PCSing from any OCONUS location.
  • BAS may be authorized for Soldiers during the duration of quarantine if meals are not provided.

Passports

I am currently on orders to an OCONUS location within the next 120 days and understand there is a backlog on processing of passports. What should I do?

Due to the impacts of COVID-19, the Department of State’s ability to process passport applications is severely limited. The Department of Defense is actively engaged with the Department of State to provide assistance to Soldiers and Family members scheduled to PCS to an OCONUS location. Soldiers, DACs, and command-sponsored dependents on PCS orders to OCONUS locations who require a no-fee passport will submit their passport applications to a local passport acceptance facility no earlier than 60 days and no later than 45 days from OCONUS departure date. If visa is required, the passport application will be submitted no earlier than 80 days and no later than 65 days prior to departure date.

If there are extenuating circumstances that require expedited processing of a passport application, Soldiers should submit memo (HQDA EXORD 144-20, FRAGO 27, Annex CCCC) through chain of command for ACOM/ASCC/DRU/HQDA Principal approval.

Soldiers that have already submitted a passport application with an approved waiver do not need to submit an expedite memo identified in Annex CCC, as DoS is currently focused on processing the current backlog of passports already submitted. Soldiers on assignment to an OCONUS location should contact their gaining command to verify passport and/or visa requirements. Failure to do so may result in command-sponsored dependents traveling separate from their sponsor.

What if my family members' passports or visas will not be ready in time to travel?

Soldiers may request deferred family member travel through the Military Personnel Division (MPD) when insufficient time remains for processing passport or visa applications. Insufficient time is defined as that period when the sponsor has less than 30 days remaining between the date of receipt of orders and availability date or reporting date. The overseas commander will be advised of this approval. Exceptions should be coordinated with the gaining ACOM, ASCC, or DRU. Soldiers authorized deferred travel for Family members are not entitled to move the Family to a designated place. Any travel of Family members while in the deferred-travel status is at personal expense. (AR 55-46, para 1-7a(8))

Alternatively, Soldiers may request an assignment deferment from HRC based on financial or medical hardship if concurrent travel is deferred. This request is initiated via DA Form 4187 through the Soldier's S1. If the commander recommends approval then the MPD will forward to HRC for final approval (AR 600-8-11, para 2-13).

Will I be entitled to Family Separation Allowance if my family member travel is deferred because of passport processing times?

When concurrent travel is authorized for family members, but is delayed for more than 30 days and the delay is caused by the government, then family separation allowance may be authorized. (DoDFMR, Vol 7a, CH27, Table 27-2, Rule 4)

Incoming AIT Soldiers

I just graduated AIT and will be coming to Fort Campbell, what can I expect upon arrival?

Every Soldier arriving from AIT will be well taken care of. The Soldier will be inprocessed, given a place to live and have a sponsor assigned to help acquaint them with Fort Campbell and the military.

Can my Family move to Fort Campbell to meet me upon arrival?

We are in unprecedented times and we ask Families to stay in place until your Soldier inprocesses the installation. Each individual Soldier will work with their chain of command to determine the right time for the Soldier to bring their Family to Fort Campbell.

I am new to the military, where can I learn about military life?

Army Family Team Building is offering virtual training on many concept blocks to improve individual well-being and personal development as well as increase knowledge about the military lifestyle. For more information please leave a message at 270-798-4800 or email them at ftcampellaftb@gmail.com.

I am not familiar with Fort Campbell or the area, are there any resources available to me?

ACS continues to help plan military moves. You can connect with them virtually at https://installations.militaryonesource.mil/military-installation/fort-campbell ✪.

We don't have our household goods (HHG) yet. Is there a place that can assist us until our HHG arrive?

The Army Community Service Lending Closet can help with pots, pans, dishes and other household items. They are located in ACS Relocation Readiness program at 1501 William C. Lee Road (the former FRC). Please call 931-374-2039 for an appointment on Mondays, Tuesdays and Fridays between the hours from 7:30 a.m. until 11:30 a.m.

Soldier Support Center

Are there specific hours for senior ID card holders to visit DEERS/ID Cards?

The Fort Campbell DEERS / ID card office has established specific hours for our senior population that will be turning 65 and beginning part A and B Medicare (TRICARE for life). Starting in July, those turning 65 that will have part A and B Medicare the following month can use DEER / ID card office walk -in service from 8 a.m.- 9 a.m. on the last Thursday of each month. These hours have been set aside specifically for our senior population going on TRICARE for life. No other customers will be seen during this time.

When can I get my expired or soon to expire military ID card updated?

Fort Campbell DEERS/ID Card office has resumed taking appointments to renew Active duty Non-Divisional Soldiers, Family member and CAC holders (GS/NAF/Contractors). Military ID Cards that have expired or will expire any time before 30 September 2020. DoD Initial issue of Military ID Cards for children have been raised from age 10 to age 14 and will remain in effect.

Walk-ins are available, but appointments are encouraged to reduce your wait time. Face coverings are required in the ID Card section. Please visit the RAPIDS ✪ appointment scheduler to make an appointment for the Fort Campbell DEERS & ID Cards Facility.

How do I begin the clearing process if I am retiring or ETSing with multiple agencies being closed?

ETS, Retiring and Chapter Soldiers Only. Open 0730-1530. Soldiers are to email their clearing packets to usarmy.campbell.transition@mail.mil. Upon receipt, DHR will contact the client to assist with outprocessing via email.

Is Soldier Readiness Processing open?

SRP has been transferred to the units. Information published in FRAGORD 28 to OPORD 220-20. For more information, please contact your unit Chain of Command.

Transportation/Household Goods

Are ETS or retirement Household Goods (HHG) moves impacted by conditions based moving?

No. HHG moves requested under ETS or retirement orders are exempt. Please contact Transportation Personal Property at 270-798-7151 to schedule your HHG briefing if you are ready to move or to be provided clearing procedures if you are not moving at this time.

I just PCS’d to Ft. Campbell and performed a Personally Procured Move (PPM). Am I able to turn in my PPM?

Yes. Turn-in briefings are Mon-Thurs and start promptly at either 1000, 1300, or 1430. We ask that you arrive with your completed PPM packet (all originals and required copies) just prior to the briefing that works best with your schedule. Please contact the Transportation Personal Property Office at 270-798-7151 to set up an appointment to turn in your PPM packet and receive information via email to ensure you have all necessary documentation prior to coming in.

What additional things should be done to protect families and crews during packing, pickup, or delivery?

If DOD customers are not comfortable with movers and/or Quality Assurance Inspectors entering their home, contact the Transportation Service Provider (TSP) or the Transportation Personal Property Office about rescheduling. Any work should also be rescheduled if anyone in the household has had a fever of 100.4 or greater within the last 72 hours, had a cough, or has been exposed to or came in contact with a positive, or suspected COVID-19 person.

Also, cloth face coverings will need to be worn by all DOD customers, family members, and all individuals supporting pickup and delivery, on and off military installations in accordance with CDC guidelines.

As an additional risk reduction, any family member not required to supervise the TSP should vacate the residence or if this is not possible should prepare a dedicated room where family members must stay while TSP personnel are working. DOD customers should prop open frequently used doors and clean door knobs and surfaces touched.

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ID Cards/DEERS

Are there specific hours for senior ID card holders to visit DEERS/ID Cards?

The Fort Campbell DEERS / ID card office has established specific hours for our senior population that will be turning 65 and beginning part A and B Medicare (TRICARE for life). Starting in July, those turning 65 that will have part A and B Medicare the following month can use DEER / ID card office walk -in service from 8 a.m.- 9 a.m. on the last Thursday of each month. These hours have been set aside specifically for our senior population going on TRICARE for life. No other customers will be seen during this time.

When can I get my expired or soon to expire military ID card updated?

Fort Campbell DEERS/ID Card office has resumed taking appointments to renew Active duty Non-Divisional Soldiers, Family member and CAC holders (GS/NAF/Contractors). Military ID Cards that have expired or will expire any time before 30 September 2020. DoD Initial issue of Military ID Cards for children have been raised from age 10 to age 14 and will remain in effect.

Walk-ins are available, but appointments are encouraged to reduce your wait time. Face coverings are required in the ID Card section. Please visit the RAPIDS ✪ appointment scheduler to make an appointment for the Fort Campbell DEERS & ID Cards Facility.

How do I update certificates for my soon to expire CAC, Uniformed Services ID or Volunteer Logical Access Credentials?

Army personnel whose Common Access Cards are expiring between now and Sept. 30 may update their cards online. Eligible cardholders may log onto ID Card Office Online at https://pki.dmdc.osd.mil/self_service/ ✪ to update the certificates on their CACs, Uniformed Services ID Card and Volunteer Logical Access Credentials within 30 days of the expiration date. The temporary changes were approved by the DOD April 16 as a safety measure during the coronavirus pandemic.

What about my benefits and entitlements?

Your benefits and entitlements will remain active even if the expiration date on the card is in the past. Most benefits and entitlements include:

  • TRICARE/Medicare
  • Post Exchange (PX)
  • Commissary
  • MWR

Can I get through the post/installation gate with an expired ID card?

All CACs that are expired as of 20 Sep 2020 are not authorized and will be confiscated. USID cards (Teslin cards, e.g. dependents) with an expiration date of 1 January 2020 - 30 June 2021, will be extended to 30 June 2021.

Can my child still get an ID card issued at age 10?

No. DOD is trying to minimizing foot traffic and practice good social distancing at installation ID card offices. The age limit for children has been raised from age 10 to age 14.

When can I get my new CAC that is expiring soon?

Common Access Cards (CACs) will not be re-issued prior to 30-days of expiration date. This is to minimize foot traffic at installation ID card sites (social distancing).

CACs are currently being issued by appointment only. Please visit the RAPIDS ✪ appointment scheduler to make an appointment for the Fort Campbell DEERS & ID Cards Facility.

I just got promoted, can I get my new CAC issued with the correct rank/grade?

No. Re-issuance on all ID cards due to rank or grade changes (CAC or USID), is being suspended until the COVID-19 pandemic is over.

Where can I go if I have questions about these policy changes?

All information will be kept up to date at the CAC.MIL website https://www.cac.mil/ ✪. There are tabs at the top that cover CAC, USID, and Coronavirus.

Is my local ID card issuing facility on Fort Campbell open?

Yes, walk - ins are available for Civilians from 8 a.m. until 4 p.m. Monday-Friday and for Service Members from 9 a.m. until 4 p.m. Monday - Friday. Walk-ins are available, but appointments are encouraged to reduce your wait time. Face coverings are required in the ID Card section. Please visit the RAPIDS ✪ appointment scheduler to make an appointment for the Fort Campbell DEERS & ID Cards Facility.

DA Photos

Is the DA Photo lab open?

Effective 01 July 2020, until further notice, the MVISC DA Photo Lab will cease all DA Photos IAW HQDA/IMCOM Directives with the exception of Command Photos which will be by appointment only.

Retirement Services

How do we start the retirement process?

Soldiers and Families who are preparing for transition to retirement will continue to receive retirement services using modified procedures to minimize health risks by implementing social distancing rules during the COVID-19 response. For questions and completion of Payment of Retired Personnel/SBP Election (DD Form 2656) contact
Julius.s.anderson.civ@mail.mil or marcus.a.ufeanyui.civ@mail.mil.

I am in the process of retiring, how has the COVID-19 guidelines affected the process?

Due to the ongoing COVID-19 pandemic, the Fort Campbell Retirement Office is no longer conducting group Retirement Planning Briefings or face-to-face counseling services. All Soldiers retiring and their spouses shall conduct their briefings online at:

Where can I find the online retirement briefings?

For Retirement Planning Briefing go to https://soldierforlife.army.mil/retirement/retirement-planning ✪.

For Survivor Benefit Planning (SBP or RCSBP) go to https://soldierforlife.army.mil/retirement/survivor-benefit-plan ✪.

Who can I contact in reference to my retirement?

For questions and completion of Payment of Retired Personnel/SBP Election (DD Form 2656) contact Julius.s.anderson.civ@mail.mil or marcus.a.ufeanyui.civ@mail.mil.

Inspector General

How do I reach the Inspector General's office?

You can contact the Fort Campbell IG office, at (270) 461-0754. You will be prompted to leave a voicemail with your name and a good contact number. Messages are checked several times a day and your call will be returned in the order it was received. Fort Campbell IG also accepts walk ins Monday - Wednesday and Friday from 8:30 a.m. until 4:30 p.m.

I called and left a message for IG and didn't receive a call back, what else can I do?

Due to limited personnel, the IG team may not be able to take your call right away. Please leave a message and remember to leave a call back number for them to reach you at. The team's goal is to return all calls within 24-hours. For faster service, Fort Campbell IG also accepts walk ins Monday - Wednesday and Friday from 8:30 a.m. until 4:30 p.m. Thank you for your patience and understanding.

Where can I report social distancing and local travel restriction violations?

Please ensure your chain of command is tracking any concerns of social distancing and travel restriction violations. You can also contact Fort Campbell IG.

They will need the rank, name and unit of the Soldier violating either social distancing or the local travel restriction. You can report these violations anonymously.

You can contact the Fort Campbell IG office, at (270) 461-0754. You will be prompted to leave a voicemail with your name and a good contact number. Messages are checked several times a day and your call will be returned in the order it was received. Fort Campbell IG also accepts walk ins Monday - Wednesday and Friday from 8:30 a.m. until 4:30 p.m.

TAP

Is the TAP program open?

TAP hours of operation are 9 a.m. to 5 p.m. The center remains open for limited operations.

Service Members will be required to wear masks, use hand sanitizer and meet social distancing requirements as they enter the center. Classrooms are configured to meet social distancing requirements.

Processes will be a combination of personal appointment, classroom facilitation, telephonic, web-based, Joint Knowledge On-Line (JKO) and virtual capability procedures.

For appointments, rescheduling and guidance, call the administrative section at (270) 798-5000, (270) 798-4163 or email SFLTAPCAMPEAGLE@gmail.com. For management assistance such as involuntary separation expediting, contact David Milton, Contractor Installation Manager at (270) 798-4281, email: david.m.milton.ctr@mail.mil.

SA/IIC (Self-Assessment/Individualized Initial Counseling)will be conducted face-to-face at the TAP Center by appointment or by telephone with their assigned counselor (counselor assigned during scheduling). The counselor will reach out to the soldier at their scheduled appointment time to conduct services if conducted by telephone.

Pre-separation Briefing will be conducted by telephone/virtual with counselor at the conclusion of the SA/IIC.

Army Day (My Transition, MOS Crosswalk, and Financial Planning) will be conducted at the center by appointment only or via web based capabilities. Guidance and required information will be provided by the counselor.

DOL Employment Fundamentals, DOL Employment Workshop and DOL Vocational Workshop must be completed at the TAP Center. JKO will be by exception only. Exception must be requested and approved in advance by contacting the Transition Services Manager or Contractor Installation Manager.

MY Education 2 day track must be facilitated in a classroom environment. The course will return to the Education Center, 202 Bastogne Avenue, on 15 June 2020.

VA Benefits and Services will be conducted by JKO (3.5 hrs).

Two Day Tracks are still required based on Tier assignment. With the exception of Tracks provided by DOL and education facilitators, courses will be completed by JKO or virtually with instructions provided by assigned counselor.

Service Members using JKO will email transcripts (not certificates) to SFLTAPCAMPEAGLE@gmail.com for tracking.

Service Members will contact a track subject matter expert to ensure understanding of content and to address any concerns or questions.

Reserve Component Career Counselors (RCCC) Continuing of Military Services will be conducted on a case by case basis with servicemembers separating from military services. Formalized briefings will begin on 16 June 2020 at the TAP Center. Contact RCCC staff duty to schedule appointments at (270) 798-3736 or email: RCCCCAMPEAGLE@GMAIL.COM.

Capstones (and Clearance) will be conducted by the assigned counselor. Once completed, the DD Form 2648 email token will be sent to the commander for signature. Once signed by the commander, CIM will notify the TSM that all TAP requirements have been met. TSM will electronically clear the service member for out-processing requirements.

Service member will be directed to contact the American Job Center (AJC) for further assistance with employment opportunities (all 50 states). Contact AJC at (931) 279-6512 or perry.hatch@tn.gov.

Is there any updated information for transitioning Soldiers/TAP/CSP resources opening up in any capacity?

The CSP Office reopened on 6 July 2020. Hours of operation will be 9 a.m. - 4 p.m. All 14 programs have been approved to restart. Please contact teresa.k.english.civ@mail.mil or call (270) 987-9122 for further information.

Education Center

Is the Education Center open?

The education center is open. Hours of operation will be 9 a.m. to 4:30 p.m. We will be working on an APPOINTMENT SYSTEM ONLY. You must have an appointment to see an Education Counselor. If you need to meet with your specific school please contact them directly. You can also visit our facebook page to get the most current information at https://www.facebook.com/SSG-Glenn-H-English-Jr-Army-Education-Center ✪.

How do I get assistance with GoArmyEd?

For assistance with GoArmyEd (holds, course planner, etc.) Log into your GoArmyEd account and click the green question mark icon. Submit a case. Receive a response through your GoArmyEd account.

How can I get assistance with College Counseling, Tuition Assistance, Promotion Point Memo, REFRAD Memo or GI Bill Benefits while the Education Center is closed?

Please send an email to the general inbox at: usarmy.campbell.106-sig-bde.mbx.education-center-counselor-campb@mail.mil.

How can I clear the Education Center in preparation for my upcoming ETS, PCS, Chapter, Retirement or MEB?

Send an email to BOTH counselors below:
Lindsay.L.Dunne.Civ@Mail.Mil and Tramayne.L.Meeks.Civ@Mail.Mil

In the email include a copy of your orders (ensure to redact all but the last four of your social for PII purposes). In the email subject line include your type of clearing: ETS, MEB, RETIREMENT, CHAPTER, PCS

Is credentialing assistance still being provided?

For assistance with Credentialing Assistance, please use ONE of the following emails below: Kelvin.L.Epps.Ctr@Mail.Mil
Kathryn.A.Feener.Ctr@Mail.Mil Joyan.F.Thomas.Ctr@Mail.Mil

Is the Education Center still providing Army Personnel and Army Continuing Education system testing?

The Fort Campbell Education Center reopened its Army Personnel Testing office. Testing sessions will be by appointment only and will be limited to 8 testers per session. All testers will be required to wear a mask in order to enter the education center.

Effective 26 May 2020, appointments can be made by calling the testing office at 270-798-3402 or 270-798-2401, or via email at mary.p.cardillo.ctr@mail.mil.

Army Continuing Education System (ACES) reopened testing 1 June 2020. The following is the initial testing schedule based on demand:

  • Monday - Defense Language Proficiency Test (DLPT)
    8 a.m.& 11:30 a.m.
  • Tuesday - Defense Language Proficiency Test (DLPT)
    8 a.m.& 11:30 a.m.
  • Wednesday - Selection Instrument for Flight Training (SIFT)
    8 a.m. & 11:30 a.m.
  • Thursday - Armed Forces Classification Test (AFCT) andDefense Language Aptitude Battery Testing (DLAB)
    8 a.m. & 11:30 a.m.
  • Friday - Test for Adult Basic Education (TABE)
    8 a.m. &11:30 a.m.

Legal Services

Are legal services open?

Client Services continues in-person services on an appointment basis. Eligible patrons can schedule an appointment by: (1) emailing us from our Facebook Page, Fort Campbell SJA Client Services "send email" button or (2) emailing directly to SJA Client Services email box: usarmy.campbell.101-abn-div.mbx.client-services@mail.mil.

Additionally, clients may walk-in without an appointment for notary services and powers of attorney on Tuesdays from 9 - 11:45 a.m. or Thursdays from 1 - 4 p.m.

Due to the travel restrictions, I am worried about getting my children for scheduled summer visitation?

If you anticipate issues exercising your parenting time with children for whom you are not the primary physical custodian, due to COVID travel and other restrictions, you should make an appointment to consult with an attorney from our office. Every case is unique, and in order to best advise you our attorneys will need to speak with you to elicit all relevant facts.

I don't have a will, can I write my own?

In some states, wills that are handwritten in the handwriting of the testator (person making the will), signed, and dated are considered valid. If you are unable to come into our office to have a will created and executed, book an appointment (indicate you wish the appointment to be telephonic in the notes) so that you can speak with an attorney and ensure that your state of residence will accept a handwritten will. Otherwise, book an appointment with an attorney in our office. In most cases, we are able to create and execute a will over the course of an hour-long appointment.

Taxes

How will Soldiers receive their stimulus payments from the IRS?

You will receive your stimulus payment in the same way you received your most recent federal income tax refund, whether that be by direct deposit or via check.

Recommendations:
1) For those who haven't filed a return for 2019 or 2020, the IRS urges them to do so quickly.
2) Continue to check the IRS webpage https://www.irs.gov/ ✪ for the most up to date information.
3) Track your refund at https://www.irs.gov/refunds ✪ and/or download the app.

Is the Fort Campbell Tax Center open?

The Fort Campbell Tax Center is permanently closed. You can still file your taxes and receive consultations for FREE on-line with MILITARY ONE SOURCE, using the link below:

https://www.militaryonesource.mil/financial-legal/tax-resource-center ✪.

You can also call: 1-800-342-9647 to get tax-filing assistance.

Promotion and Retention

Under the new provisions for reenlistments and extensions, who is eligible?

To determine your eligibility to reenlist or extend, contact your career counselor for additional information.

What is the maximum time I can extend or reenlist?

With approval from their immediate commander, a Soldier may request to reenlist (2y-6y) that include several options and incentives, including bonuses or they may extend for a period of 3 to 23 months. Soldiers who extend for 12 months or more are also entitled to stabilization at their current duty station. Contact your career counselor for more information.

My Soldier tried to extend his ETS date based on SMA guidance and was told he couldn’t. What are the next steps to request an extension?

The memo from the SMA was sent Thursday, March 26 to every Army Enlisted Soldier. There are many factors that determine if an ETS date can be delayed, such as: ETS date and if they already began clearing. Questions about ETS extension can be addressed by the Soldier’s Career Counselor.

What APFT and HT/WT scores are used as the prerequisite for Military PME classes?

A current passing APFT score and HT/WT is valid for use as the APFT score and HT/WT pre-requisite for PME (enlisted and officer), functional courses, operational course credit consideration, or distant learning / education requirements.

PT and Training

What is the current status of ACFT diagnostic testing?

Per HQDA EXORD 144-21, Effective 1 April 2021, the Army transitioned to ACFT 3.0 as part of the continued evolution of the ACFT. Units will continue to train and test for the ACFT in order to enable data collection and futher analysis. Soldiers' score or comments regarding peformance on the ACFT will not be used administratively (to include, but not limited to, the officer or noncommissioned officer evaluation report, academic evaluation report, enlisted record brief, or officer record brief) until further guidance is publised by the AS (M&RA). The ACFT will not be considered as part of a semi-centralized or centralized promotion process (including eligibility or promotion points) until further guidance is published by the ASA (M&RA). All COMPOs will conduct a minimum of one ACFT and record the results in DTMS piror to 31 August 2021. Administration of the ACFT must incorporate COVID-19 mitigation measures, such as social distancing between all personnel, local HPCON measures and cleaning of equipment as required.

What is the status of PT testing?