Survivor Outreach Services (SOS) demonstrates the Army's commitment to Families of the Fallen. The mission of SOS is to provide enhanced services to these Families. SOS utilizes a holistic and multi-agency approach to delivering services to Survivors by providing services closest to where Families reside. SOS will allow the Army to better identify the needs of others touched by the loss of a Soldier.
Our Mission
- Maximize cooperative efforts within the Army Casualty and Family Programs.
- Extend support to Families both before and after a crisis by maximizing cooperation between government and non-government agencies.
- Ensure Survivors receive all benefits to which they are entitled.
- Encourage our Survivors to remain an integral part of the Army Family for as long as they desire.
SOS Contact Information
- SOS Program Manager
Phone: (270) 956-1205 - SOS Support Coordinator
Phone: (270) 798-0277 - Financial Readiness & Army Emergency Relief
Phone: (270) 798-5518
SOS Services
Support Specialist
Support Specialist function as the long term support personnel for Survivors. Support Specialist will coordinate support groups, briefings to the community and leadership; and provide life skills and supportive counseling. Support Specialist work closely with Casualty Assistance Center Benefit Coordinators and the Casualty Assistance Officer to ensure the Survivor receives necessary services.
Financial Counselors
By appointment only. Financial Counselors provide financial advice, investment education and estate planning to assist the surviving Family member to reach financial goals. Financial Counselors work closely with the Casualty Assistance Benefit Coordinator and legal assistance to ensure estate and financial issues are addressed.
Benefit Links & Contact Information
Benefeds
1-877-888-FEDS (1-877-888-3337)
Defense Finance and Accounting Services (DFAS)
Annuitant Pay: 888-332-7411
Hours: Monday through Friday
8:00 a.m. - 5:00 p.m. ET
DFAS School Certifications (DD Form 2788 Information)
Gold Star & Surviving Family Member Representatives
Medicare
1-800-MEDICARE (1-800-633-4227)
My Army Benefits
Social Security
Clarksville Office: 1-877-531-4695
Hours: Monday through Friday
9:00 a.m. - 4:00 p.m. CST
National Number: 1-800-772-1213
Hours: Monday through Friday
8:00 a.m. - 7:00 p.m.
Tricare
Tricare East (Prime & Select): 1-800-444-5445
Tricare For Life: 1-866-773-0404
Tricare Plans Comparison
Veterans Affairs (VA)
VA Benefits Hotline: 1-800-827-1000
Hours: Monday through Friday
8:00 a.m. - 9:00 p.m. ET
VA Form 21-674 (Request for Approval of School Attendance)
VA Education
1-888-GIBILL-1 (1-888-442-4551)
Hours: Monday through Friday
7:00 a.m. - 6:00 p.m. CST
Forms
- DFAS DD Form 2788 School Certification Form
- SBP DIC Offset FAQ's
- VA Form 21-674 Request for Approval of School Attendance (pdf)
Financial Videos
Click Saving & Investing (Parts 1-4) for the entire playlist or the following for each part:
ACS Directory
- Army Community Service
- Army Family Action Plan
- Army Family Team Building
- Army Volunteer Corps
- Exceptional Family Member Program
- Family Advocacy Program
- Financial Readiness Program
- Information Exchange
- Mobilization, Deployment and Stability Support Operations
- New Parent Support Program
- Outreach Program
- Relocation Readiness Program
- Resilience Training
- Survivor Outreach Services
- Victim Advocate Program
- ACS Virtual Training
SURVIVOR OUTREACH SERVICES (SOS)
Primary: (270)798-0272
Fax Number: 270-412-8910
| Sunday | Closed |
| Monday | 8:00 a.m. - 4:00 p.m. |
| Tuesday | 9:00 a.m. - 4:00 p.m. |
| Wednesday | 8:00 a.m. - 4:00 p.m. |
| Thursday | 8:00 a.m. - 4:00 p.m. |
| Friday | 8:00 a.m. - 4:00 p.m. |
| Saturday | Closed |
Building: 5001
5001 Screaming Eagle Drive
Fort Campbell, Kentucky 42223