The Housing Services Office (HSO) provide personalized and conveniently available services to assist eligible U.S. military and civilian personnel and their families in locating suitable, non-discriminatory private rental housing.

Prior to seeking off-post housing, U.S. military and civilian personnel regardless of service or command must in-process through the Housing Services Office within two business days of arriving in the Benelux.

Incoming personnel are advised to coordinate with their sponsor with ensuring this requirement is met. The sponsor should schedule an appointment with the Housing Services Office prior to the incoming personnel's arrival to the country.

To complete the housing application process, personnel will be required to provide copies of their orders, verification of date of departure from last permanent duty station and verification of dependents that traveled OCONUS with the sponsor.

Homes already approved by the Housing Office are listed on Homes.mil.

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OFFICE LOCATIONS

Brussels

Phone:
DSN 314-597-9920/9921/9922
Location:

Brussels Bldg. 4

Hours of Operation:

Monday to Wednesday: 8:30 a.m. to 4:30 p.m.

Thursday: 8:30 a.m. to noon (afternoon - closed for training)

Friday: 8:30 a.m. to 3:30 p.m.


Closed on Belgian federal holidays.

Notice:

To call commercial within Belgium, dial 02-280-9990/9921/9922. Outside Belgium, dial +32(0)2-280-9990/9921/9922. 

Global email address: usarmy.brussels.imcom-europe.list.dpw-housing@mail.mil

Chièvres Air Base/SHAPE

Phone:
DSN 597-7400 (main line)
Location:

SHAPE Bldg. 209

Hours of Operation:

Monday, Tuesday, Wednesday and Friday: 9 a.m. to 1 p.m. and 1:30 p.m. to 4 p.m.

Thursday: 9 a.m. to noon (afternoon - closed for training)

Notice:

Global email address: usarmy.benelux.id-europe.mbx.dpw-housing@mail.mil

To call commercial within Belgium, dial 065-75-XXXX. Outside Belgium, dial +32(0)65-75-XXXX. 

Other DSN phone numbers:
- In-processing phone: DSN 597-7407/ 7408 or 7409
- General questions:  DSN 597-7403/7404 or 7406 

Chièvres (AFH/UPH/GFOQ)

Phone:
DSN 597-5332/5333 (AFH/UH); 597-5334/5335 (GFOQ)
Location:

Chièvres Air Base Hangar 6

Hours of Operation:

Monday, Tuesday, Wednesday and Friday: 8 a.m. to 4 p.m.

Thursday: 8 a.m.to noon (afternoon -closed for training)

Closed on SHAPE/Belgian federal holidays.

Notice:

To call commercial within Belgium, dial 068-25-5332/5333 (AFH/UH) or 068-25-5334/5335 (GFOQ). Outside Belgium, dial 032-68-25-5332/5333 (AFH/UH) or 032-68-25-5334/5335 (GFOQ).

Brunssum / JFC Brunssum

Phone:
DSN 597-4149/4150/4151 (Brun.) - 606-2442135 (JFC)
Location:

- Brunssum: Bldg. 8

- JFC Brunssum: Bldg. H603

Hours of Operation:

Monday, Tuesday, Wednesday and Friday: 8 a.m. to noon and 12:30 p.m. to 4:30 p.m.

Thursday: 8 a.m. to noon (Afternoon - closed for training)

Closed on Dutch federal holidays.

Notice:
  • Brunssum

To call commercial within The Netherlands, dial 045-534-0149/0150/0151. Outside The Netherlands, dial +31 (0)45-534-0149/0150/0151

  • JFC Brunssum

To call commercial within The Netherlands, dial 045-526-2135. Outside The Netherlands, dial +31 (0)45-526-2135

  • Global email address: usarmy.benelux.id-europe.mbx.dpw-housing-schinnen@mail.mil

SERVICES

WHAT'S PROVIDED

  • Assistance in locating a home through HSO listings, newspaper advertisements, real estate agencies or online listings
  • No cost rental GPS to assist with house hunting for newly arrived personnel
  • Listing of private rental housing with non-discriminatory landlords
  • Assistance with rental negotiations and lease renewals
  • Lease agreements in English and the country of assignment's national language
  • Language interpretation and translation when dealing with the landlord
  • Administrative assistance when dealing with utility companies and translating bills
  • Inspection (Move-in, Pre and Final Out inspections) reports of the premises with tenant and/or landlord
  • Assistance in resolving minor tenant and landlord complaints
  • Overseas Housing Briefing to explain the process of renting a house or apartment in Belgium, the utility companies and house hunting
  • General information on military and civilian housing allowances

WHAT'S NOT PROVIDED

  • LEGAL ASSISTANCE: Your servicing legal assistance office can provide you legal assistance and advise you on civil matter pertaining to Belgian Rental Law. Please talk to the Legal Services Office at your location for assistance.
  • SETTLING DISPUTES: The HSO has no legal capability to commit either a landlord or a tenant in settling disputes. However, the HSO staff will mediate disputes through the negotiation process. If both parties cannot agree, the case will be referred to the Legal Services Office.
  • FINANCIAL TRANSACTIONS: Under no circumstances will the HSO staff handle any monetary transactions for the tenant or the landlord. All financial transactions are the responsibility of the tenant and/or the landlord and will occur off US Government property. The HSO staff will not take possession of a rental property for a tenant or a landlord.
  • ENTITLEMENTS: HSO staff will provide you with a current copy of Overseas Housing Allowances (OHA) or Living Quarters Allowance (LQA) as a general guideline. Eligible personnel are encouraged to contact their finance serving office or the Civilian Personnel Advisory Center (CPAC) as the best source of information.

HOUSING OPTIONS

BRUSSELS

MILITARY PERSONNEL

Unaccompanied: There are no barracks in Brussels. Unaccompanied personnel will seek private rental housing within the local community.

Accompanied: There are no U.S. military housing in Brussels. Accompanied personnel will seek private rental housing within the local community.

CIVILIAN EMPLOYEES

Civilian employees, who have LQA entitlements in their PCS orders, will seek private rental housing within the local community.

CHIÈVRES AIR BASE/SHAPE

MILITARY PERSONNEL

Unaccompanied: Unaccompanied service members in grades E1 to E6 must live in the barracks on Chièvres Air Base. Enlisted personnel may request to live off-post when the barracks' occupancy reaches 95%. Personnel must contact the HSO on Chièvres to for more information on the waiting list.

E7 and above will live off-post.

Accompanied: Accompanied service members in grades E1 to E6 will live in Army Family Housing. Service members in grades E1 to E4 accompanying command-sponsored family members must move into Army Family Housing when available. These homes are located in the local communities outside the installations.

There is no senior enlisted and officer housing at this duty station.

A housing determination will be made during the service member’s initial in-processing appointment at the Housing Office. Service members who cannot be housed in government-controlled housing will be issued a Certificate of Non-Availability (CNA) to reside off-post at government expenses.

CIVILIAN EMPLOYEES

Civilian employees, who have LQA entitlements in their PCS orders, are not authorized to reside in Army Family Housing in the Benelux. Civilians will seek private rental housing within the local community.

BRUNSSUM / JFC BRUNSSUM

MILITARY PERSONNEL

Unaccompanied: Unaccompanied service members in grades E1 to E6 must live in designated Soldier Quarters in the local community. Enlisted personnel may live in private housing if there is no availability.

Accompanied: Accompanied service members of all ranks will live in Army Family Housing. These homes are located in the local communities outside the installation or at JFC Brunssum for personnel working at that location.

A housing determination will be made during the service member’s initial in-processing appointment at the Housing Office. Service members who cannot be housed in government-controlled housing will be issued a Certificate of Non-Availability (CNA) to reside off-post at government expenses.

CIVILIAN EMPLOYEES

Civilian employees, who have LQA entitlements in their PCS orders, are not authorized to reside in Army Family Housing in the Benelux. Civilians will seek private rental housing within the local community.

DÜLMEN

U.S. active-duty military and civilian personnel will seek private rental housing within the local community.

For active-duty personnel, the Overseas Housing Allowance (OHA) rate for Dülmen is Other North Rhine-Westphalia. To determine your OHA rate, use the OHA Calculator and select "Other North Rhine-Westphalia" in the drop-down menu.

For civilian employees, please speak to the U.S. Housing Office to confirm the living quarters allowance (LQA) rate for the Dülmen area.

HOUSING ALLOWANCES

MILITARY PERSONNEL

TEMPORARY LODGING ALLOWANCE(TLA)

TLA is an allowance to partially defray costs of living in transient quarters during PCS. Service members who have been issued a CNA must aggressively seek private rental housing. Service members should not rely solely on the HSO to meet this requirement. Failure to aggressively seek private rental housing together with your HSO counselor on a daily basis will result in the immediate termination of your TLA. The following reasons ARE NOT grounds for refusal of an adequate private rental and will force the HSO to stop your TLA:

  • Too far from duty station and/or community activities
  • Lack of transportation (public or private)
  • Personal property will not fit into the dwelling unit
  • Spouse does not like dwelling unit or its location
  • Stairs in lieu of elevator (this may be waived if registered in the Exceptional Family Member Program)
  • Not near enough to medical facilities (this may be waived if registered in the Exceptional Family Member Program
  • Pets not allowed
  • Requirements by military unit of assignment

Exception to Policy for TLA: Should you require an exception to the 30 day TLA policy, you must request an extension of TLA at least 10 working days prior to the 30th day of TLA. Your HSO counselor will assist you in processing your ETP.

For more information on TLA, click here.

OVERSEAS HOUSING ALLOWANCE(OHA)

OHA is paid in lieu of Basic Allowance for Housing (BHA at CONUS) locations for service members authorized to reside in economy housing. OHA is a cost reimbursement based on allowance and defrays the service members housing cost. Failure to process the request through the USAG Benelux HSO will result in non-payment of OHA. Contact your servicing finance office for additional information.OHA includes the following three components: rent, utility/recurring maintenance expenses and move-in housing allowance (MIHA).

The amount of OHA payable is based on the member’s reported rent amount, up to the locality OHA rental allowance plan, and the appropriate utility amount based on the member’s status.

For more information on OHA, click here.

CIVILIAN EMPLOYEES

For detailed information on overseas entitlements, click here.

ALLOWABLE EXPENSES FOR LIVING QUARTERS ALLOWANCE (LQA)

LQA Living Quarter Allowance (LQA) amounts by country and city are located at:

Reimbursement of living quarters allowance will not exceed the authorized annual cost of rent and utilities or the maximum allowance rate set by the Department of State, whichever is the lesser amount. Defense Finance and Accounting Services (DFAS) uses the employee’s authorized foreign currency expenses to convert the amount to US dollars using the exchange rate provided by their office. DFAS also automatically adjusts LQA payments each period when changes occur in Department of State maximum rates or foreign currency conversion rates. DFAS makes LQA allowance payment to the employee in U.S. dollars.

LQA Allowable Cost includes basic rent, electricity, fuel for heating & cooking, water, sewage, garbage and trash disposal taxes and fire insurance.

As-Needed Utility Costs: There are some utility costs that occur on an as-needed basis; these include items such as heating oil, gas (propane/butane), wood. These items are purchased “as needed” by the employee. The employee must then submit a claim for reimbursement. These claims may be submitted in conjunction with LQA reconciliation request, or if the reconciliation has been completed, they may be submitted as they occur. The employee can also choose to retain the receipts and submit a single request for reimbursement.

Items that are NOT LQA Allowable Cost:

  • Agent fees except mandatory by law or custom and if lessee’s payment of fee is a condition of obtaining the lease.
  • Concierge or notary fees
  • Telephone installation or maintenance
  • Servant’s wages or maintenance
  • Tips
  • Cleaning or redecorating
  • Storage
  • Garden or lawn service
  • Renovation fee
  • Central heating and cooling system inspections, safety inspection and related cleaning

TEMPORARY QUARTERS SUBSISTENCE ALLOWANCE (TQSA)

TQSA is authorized for employees hired from CONUS who are eligible for living quarters allowance to help offset the expenses of temporary lodging, meals, and laundry expenses for up to 90 days upon arrival. TQSA is paid at the new overseas duty location only. During in-processing at the new duty station, the CPAC will provide the appropriate forms that need to be completed for TQSA.

FURNITURE LOANS

FURNITURE LOANS

Military personnel with an approved certificate of non-availability (CNA) to occupy private rental housing are authorized to receive furniture support. Civilian employees who eligible to receive LQA (excluding contractors) living in private rental housing are entitled to furniture support. Items available include:

  • Wardrobes (quantity allowed depends on family size)
  • Stove, refrigerator, washer, dryer, and dishwasher
  • Loaner furniture

* The availability and quantity allowed for some items may vary depending on the budget. You should call Centralized Furnishing Management Office (CFMO) for questions:

Belgium: DSN 314-597-5386 / 314-597-5387 / 314-597-5389.

To call commercial within Belgium, dial 068-25-5386 / 068-25-5387 / 068-25-5389.

Outside Belgium, dial +32(0)68-25-5386 / +32(0)68-25-5387 / +32(0)68-25-5389.

CFMO Group email address: usarmy.benelux.id-europe.list.dpw-cfmo@mail.mil

Netherlands: DSN 597-4154 or +31(0)45-534-0154

Please note that electric transformers and converters for 110 voltage appliances are not available for loan. Belgian and Dutch landlords typically don't provide these items to their tenants. Most people will have to purchase transformers and converters on their own.

LOANER SETS

Inbound personnel with full joint federal travel regulation weight allowance or elective joint federal travel regulations weight allowance who elect to ship their household goods, are authorized loaner furniture for a maximum of 90 days. To have these items longer than 90 days you must have an exception to policy.

All outbound personnel are authorized loaner sets for 60 days. Customers performing convenience moves are responsible for the transportation costs of and any damage to government furniture and appliances incurred during a move. The costs for pick up and re-issue/installation of household appliances will also be the responsibility of the customer.

PET REGULATIONS IN ARMY FAMILY HOUSING

Per the U.S. Army regulation, residents can have up to two pets (dog or cat only) per home. Animals over 75 pounds are not allowed. Certain dog breeds such as American Stafford Bull Terriers or English Stafford Bull Terriers, Rottweilers, Doberman Pinchers, Wolf hybrids or a mix thereof are not allowed in Family Housing. According to Belgian law, all pets need to be micro-chipped, by a veterinarian, and registered.  

Local communes have the right to not allow certain breeds.

 Pet owners must obtain liability insurance for their  pets.