Housing Services Office
The Housing Services Office (HSO) provides personalized and conveniently available services to assist eligible U.S. military and civilian personnel and their families in locating suitable, non-discriminatory private rental housing.
Table of Contents
Newcomers
Prior to seeking off-post housing, U.S. military and civilian personnel regardless of service or command must in-process through the Housing Services Office within two business days of arriving in the Benelux.
Incoming personnel are advised to coordinate with their sponsor with ensuring this requirement is met. The sponsor should schedule an appointment with the Housing Services Office prior to the incoming personnel's arrival to the country.
To complete the housing application process, personnel will be required to provide copies of their orders, verification of date of departure from last permanent duty station and verification of dependents that traveled OCONUS with the sponsor.
Homes already approved by the Housing Office are listed on Homes.mil.
Per the U.S. Army regulation, residents can have up to two pets (dog or cat only) per home. Animals over 75 pounds are not allowed. Certain dog breeds such as American Stafford Bull Terriers or English Stafford Bull Terriers, Rottweilers, Doberman Pinchers, Wolf hybrids or a mix thereof are not allowed in Family Housing. According to Belgian law, all pets need to be micro-chipped, by a veterinarian, and registered.
Local communes have the right to not allow certain breeds.
Pet owners must obtain liability insurance for their pets.
Tour Army Leased Housing Virtually
Attre, Belgium
In Attre, there are 3 and 4-bedroom Army Leased Housing units available. This includes a yard and some U.S. appliances (washer, dryer, fridge, and dishwasher).
- Distance to Chièvres Air Base: 2.9 km/1.8 miles | 5 minutes
- Distance to SHAPE: 17.9 km/11.1 miles | 24 minutes
Casteau, Belgium
In Casteau, there are 3 and 4-bedroom Army Leased Housing units available. This includes a yard and some U.S. appliances (washer, dryer, fridge, and dishwasher). There is also a playground nearby.
- Distance to Chièvres Air Base: 16.4 km/10.2 miles | 21 minutes
- Distance to SHAPE: 1 km/0.6 miles | 1 minute
Lens, Belgium
In Lens, there are 3 and 4-bedroom Army Leased Housing units available. This includes a yard and some U.S. appliances (washer, dryer, fridge, and dishwasher). There is also a playground nearby.
- Distance to Chièvres Air Base: 4.7 km/3 miles | 6 minutes
- Distance to SHAPE: 11.2 km/7 miles | 17 minutes
OFFICE LOCATIONS
HOUSING | BRUSSELS (DPW)
Primary: 0032-22-80-9921
Secondary: 0032-22-80-9922
Sunday | Closed |
Monday | 8:30 a.m. - 4:30 p.m. |
Tuesday | 8:30 a.m. - 4:30 p.m. |
Wednesday | 8:30 a.m. - 4:30 p.m. |
Thursday | 8:30 a.m. - 12 p.m. |
Friday | 8:30 a.m. - 3:30 p.m. |
Saturday | Closed |
Building: 4
Leuvensesteenweg 13
Zaventem, 1932
NOTICE: DSN: 314-597-9921 / 9922
HOUSING | CHIEVRES / SHAPE (DPW)
Primary: 0032-65-75-7400
Sunday | Closed |
Monday | 9 a.m. - 4 p.m. |
Tuesday | 9 a.m. - 4 p.m. |
Wednesday | 9 a.m. - 4 p.m. |
Thursday | 9 a.m. - 12 p.m. |
Friday | 9 a.m. - 4 p.m. |
Saturday | Closed |
Building: 209
Rue Grande
Mons, 7010
NOTICE: DSN: 314-597-7400 Closed daily 1 p.m. - 1:30 p.m.
HOUSING | CHIEVRES (DPW AFH UPH GFOQ)
Primary: 0032-68-25-5332
Secondary: 0032-68-25-5333
Sunday | Closed |
Monday | 9 a.m. - 4 p.m. |
Tuesday | 9 a.m. - 4 p.m. |
Wednesday | 9 a.m. - 4 p.m. |
Thursday | 9 a.m. - 12 p.m. |
Friday | 9 a.m. - 4 p.m. |
Saturday | Closed |
Building: 6
Rue Grande 56
Chièvres, 7950
NOTICE: DSN: 314-597-5332 / 5333 Closed daily from 1 p.m. - 1:30 p.m.
HOUSING | BRUNSSUM (DPW)
Primary: 0031-45-534-0149
Secondary: 0031-45-534-0150
Sunday | Closed |
Monday | 8 a.m. - 4:30 p.m. |
Tuesday | 8 a.m. - 4:30 p.m. |
Wednesday | 8 a.m. - 4:30 p.m. |
Thursday | 8 a.m. - 12 p.m. |
Friday | 8 a.m. - 4:30 p.m. |
Saturday | Closed |
Building: 90008, Room 234
Kranenpool 3
Brunssum, LB 6443 VA
NOTICE: DSN: 314-597-4149 / 4150 / 4151 Closed daily from 12 p.m. - 12:30 p.m.
WORK ORDER REQUESTS FOR U.S. Army Leased Housing
ARMY LEASED HOUSING - WORK ORDER | SHAPE / CHIEVRES / BRUSSELS (DPW)
Primary: 0032-68-25-5000
Sunday | Closed |
Monday | 8 a.m. - 4:30 p.m. |
Tuesday | 8 a.m. - 4:30 p.m. |
Wednesday | 8 a.m. - 4:30 p.m. |
Thursday | 8 a.m. - 4:30 p.m. |
Friday | 8 a.m. - 4:30 p.m. |
Saturday | Closed |
Building: 6
Rue Grande 56
Chièvres, 7950
NOTICE: DSN: 314-597-5000
ARMY LEASED HOUSING - WORK ORDER AFTER DUTY | CHIEVRES | SHAPE | BRUSSELS (DPW)
Primary: 0032-68-25-5252
Sunday | 24/7 |
Monday | 24/7 |
Tuesday | 24/7 |
Wednesday | 24/7 |
Thursday | 24/7 |
Friday | 24/7 |
Saturday | 24/7 |
Building: 20024
Rue Grande 56
Chièvres, Hainaut 7950
NOTICE: DSN: 314-597-5252
ARMY LEASED HOUSING - WORK ORDER | BRUNSSUM (DPW)
Primary: 0031-45-534-0444
Secondary: 0031-45-534-0166
Sunday | Closed |
Monday | 8 a.m. - 4:30 p.m. |
Tuesday | 8 a.m. - 4:30 p.m. |
Wednesday | 8 a.m. - 4:30 p.m. |
Thursday | 8 a.m. - 4:30 p.m. |
Friday | 8 a.m. - 4:30 p.m. |
Saturday | Closed |
Building: 18
Kranenpool 3
Brunssum, 6443 VA
NOTICE: DSN: 314-597-4444 / 4166
ARMY LEASED HOUSING - WORK ORDER AFTER DUTY | BRUNSSUM (DPW)
Primary: 0031-45-534-0555
Sunday | 24/7 |
Monday | 24/7 |
Tuesday | 24/7 |
Wednesday | 24/7 |
Thursday | 24/7 |
Friday | 24/7 |
Saturday | 24/7 |
Building: 90006
Kranenpool 3
Brunssum, LB 6443 VA
NOTICE: DSN: 314-597-4555
Contact fOR HOUSING RESIDENTS
Chievres (UH & AFH ): DSN 314-597-5332
SHAPE (Off-Post): DSN 314-597-7400
Brussels: DSN 314-597-9922
BRUNSSUM (UH, AFH & OFF-POST): DSN 314-597-4146
Do you have recurrent issues in your government leased housing that you just can't seem to get resolved? If so, please call our housing hotline at +32(0)475-905-091 and within 24 hours your call will be reviewed with the commander or his deputy. If you have a simple issue, please submit a work order request. If you have an after-hours emergency, please call the military police at your location.
SERVICES
What's Provided
- Assistance in locating a home through HSO listings, newspaper advertisements, real estate agencies or online listings
- Listing of private rental housing with non-discriminatory landlords
- Assistance with rental negotiations and lease renewals
- Lease agreements in English and the country of assignment's national language
- Language interpretation and translation when dealing with the landlord
- Administrative assistance when dealing with utility companies and translating bills
- Inspection (Move-in, Pre and Final Out inspections) reports of the premises with tenant and/or landlord
- Assistance in resolving minor tenant and landlord complaints
- Overseas Housing Briefing to explain the process of renting a house or apartment in Belgium, the utility companies and house hunting
- General information on military and civilian housing allowances
What's Not Provided
- Legal Assistance: Your servicing legal assistance office can provide you legal assistance and advise you on civil matter pertaining to Belgian Rental Law. Please talk to the Legal Services Office at your location for assistance.
- Settling Disputes: The HSO has no legal capability to commit either a landlord or a tenant in settling disputes. However, the HSO staff will mediate disputes through the negotiation process. If both parties cannot agree, the case will be referred to the Legal Services Office.
- Financial Transactions: Under no circumstances will the HSO staff handle any monetary transactions for the tenant or the landlord. All financial transactions are the responsibility of the tenant and/or the landlord and will occur off US Government property. The HSO staff will not take possession of a rental property for a tenant or a landlord.
- Entitlements: HSO staff will provide you with a current copy of Overseas Housing Allowances (OHA) or Living Quarters Allowance (LQA) as a general guideline. Eligible personnel are encouraged to contact their finance serving office or the Civilian Personnel Advisory Center (CPAC) as the best source of information.
HOUSING OPTIONS
Brussels
Military Personnel
Unaccompanied: There are no barracks in Brussels. Unaccompanied personnel will seek private rental housing within the local community.
Accompanied: There are no U.S. military housing in Brussels. Accompanied personnel will seek private rental housing within the local community.
Civilian Employees
Civilian employees, who have LQA entitlements in their PCS orders, will seek private rental housing within the local community.
Chièvres Air Base / SHAPE
Military Personnel
Unaccompanied: Unaccompanied service members in grades E1 to E6 must live in the barracks on Chièvres Air Base. Enlisted personnel may request to live off-post when the barracks' occupancy reaches 95%. Personnel must contact the HSO on Chièvres to for more information on the waiting list.
E7 and above will live off-post.
Accompanied: Accompanied service members in grades E1 to E6 will live in Army Family Housing. Service members in grades E1 to E4 accompanying command-sponsored family members must move into Army Family Housing when available. These homes are located in the local communities outside the installations.
There is no senior enlisted and officer housing at this duty station.
A housing determination will be made during the service member’s initial in-processing appointment at the Housing Office. Service members who cannot be housed in government-controlled housing will be issued a Certificate of Non-Availability (CNA) to reside off-post at government expenses.
Civilian Employees
Civilian employees, who have LQA entitlements in their PCS orders, are not authorized to reside in Army Family Housing in the Benelux. Civilians will seek private rental housing within the local community.
Brunssum / JFC Brunssum
Military Personnel
Unaccompanied: Unaccompanied service members in grades E1 to E6 must live in designated Soldier Quarters in the local community. Enlisted personnel may live in private housing if there is no availability.
Accompanied: Accompanied service members of all ranks will live in Army Family Housing. These homes are located in the local communities outside the installation or at JFC Brunssum for personnel working at that location.
A housing determination will be made during the service member’s initial in-processing appointment at the Housing Office. Service members who cannot be housed in government-controlled housing will be issued a Certificate of Non-Availability (CNA) to reside off-post at government expenses.
Civilian Employees
Civilian employees, who have LQA entitlements in their PCS orders, are not authorized to reside in Army Family Housing in the Benelux. Civilians will seek private rental housing within the local community.
Dülmen
U.S. active-duty military and civilian personnel will seek private rental housing within the local community.
For active-duty personnel, the Overseas Housing Allowance (OHA) rate for Dülmen is Other North Rhine-Westphalia. To determine your OHA rate, use the OHA Calculator and select "Other North Rhine-Westphalia" in the drop-down menu.
HOUSING ALLOWANCES
Military Personnel
Temporary Lodging Allowance (TLA)
TLA is an allowance to partially defray costs of living in transient quarters during PCS. Service members who have been issued a CNA must aggressively seek private rental housing. Service members should not rely solely on the HSO to meet this requirement. Failure to aggressively seek private rental housing together with your HSO counselor on a daily basis will result in the immediate termination of your TLA. The following reasons ARE NOT grounds for refusal of an adequate private rental and will force the HSO to stop your TLA:
- Too far from duty station and/or community activities
- Lack of transportation (public or private)
- Personal property will not fit into the dwelling unit
- Spouse does not like dwelling unit or its location
- Stairs in lieu of elevator (this may be waived if registered in the Exceptional Family Member Program)
- Not near enough to medical facilities (this may be waived if registered in the Exceptional Family Member Program
- Pets not allowed
- Requirements by military unit of assignment
Learn more information on TLA.
Overseas Housing Allowance (OHA)
OHA is paid in lieu of Basic Allowance for Housing (BHA at CONUS) locations for service members authorized to reside in economy housing. OHA is a cost reimbursement based on allowance and defrays the service members housing cost. Failure to process the request through the USAG Benelux HSO will result in non-payment of OHA. Contact your servicing finance office for additional information. OHA includes the following three components: rent, utility/recurring maintenance expenses and move-in housing allowance (MIHA).
The amount of OHA payable is based on the member’s reported rent amount, up to the locality OHA rental allowance plan, and the appropriate utility amount based on the member’s status.
Learn more information on OHA.
Civilian Employees
Living Quarters Allowance (LQA)
LQA Living Quarter Allowance (LQA) amounts by country and city are located at:
Reimbursement of living quarters allowance will not exceed the authorized annual cost of rent and utilities or the maximum allowance rate set by the Department of State, whichever is the lesser amount. Defense Finance and Accounting Services (DFAS) uses the employee’s authorized foreign currency expenses to convert the amount to US dollars using the exchange rate provided by their office. DFAS also automatically adjusts LQA payments each period when changes occur in Department of State maximum rates or foreign currency conversion rates. DFAS makes LQA allowance payment to the employee in U.S. dollars.
LQA Allowable Cost includes basic rent, electricity, fuel for heating & cooking, water, sewage, garbage and trash disposal taxes and fire insurance.
As-Needed Utility Costs: There are some utility costs that occur on an as-needed basis; these include items such as heating oil, gas (propane/butane), wood. These items are purchased “as needed” by the employee. The employee must then submit a claim for reimbursement. These claims may be submitted in conjunction with LQA reconciliation request, or if the reconciliation has been completed, they may be submitted as they occur. The employee can also choose to retain the receipts and submit a single request for reimbursement.
Items that are NOT LQA Allowable Cost:
- Agent fees except mandatory by law or custom and if lessee’s payment of fee is a condition of obtaining the lease.
- Concierge or notary fees
- Telephone installation or maintenance
- Servant’s wages or maintenance
- Tips
- Cleaning or redecorating
- Storage
- Garden or lawn service
- Renovation fee
- Central heating and cooling system inspections, safety inspection and related cleaning
Temporary Quarters Subsistence Allowance (TQSA)
TQSA is authorized for employees hired from CONUS who are eligible for living quarters allowance to help offset the expenses of temporary lodging, meals, and laundry expenses for up to 90 days upon arrival. TQSA is paid at the new overseas duty location only. During in-processing at the new duty station, the CPAC will provide the appropriate forms that need to be completed for TQSA.
FURNITURE LOANS
Furniture Loans
Military personnel with an approved certificate of non-availability (CNA) to occupy private rental housing are authorized to receive furniture support. Civilian employees who eligible to receive LQA (excluding contractors) living in private rental housing are entitled to furniture support. Items available include:
- Wardrobes (quantity allowed depends on family size)
- Stove, refrigerator, washer, dryer, and dishwasher
- Loaner furniture
* The availability and quantity allowed for some items may vary depending on the budget. You should call Centralized Furnishing Management Office (CFMO) for questions:
Please note that electric transformers and converters for 110 voltage appliances are not available for loan. Belgian and Dutch landlords typically don't provide these items to their tenants. Most people will have to purchase transformers and converters on their own.
Loaner Sets
Inbound personnel with full joint federal travel regulation weight allowance or elective joint federal travel regulations weight allowance who elect to ship their household goods, are authorized loaner furniture for a maximum of 90 days. To have these items longer than 90 days you must have an exception to policy.
All outbound personnel are authorized loaner sets for 60 days. Customers performing convenience moves are responsible for the transportation costs of and any damage to government furniture and appliances incurred during a move. The costs for pick up and re-issue/installation of household appliances will also be the responsibility of the customer.
CENTRALIZED FURNITURE MANAGEMENT OFFICE | CHIEVRES (CFMO)
Primary: 0032-68-25-5386
Secondary: 0032-68-25-5387
Sunday | Closed |
Monday | 8:30 a.m. - 4 p.m. |
Tuesday | 8:30 a.m. - 4 p.m. |
Wednesday | 8:30 a.m. - 4 p.m. |
Thursday | 8:30 a.m. - 3 p.m. |
Friday | 8:30 a.m. - 4 p.m. |
Saturday | Closed |
Building: 20023
Rue Grande 56
Chièvres, 7950
NOTICE: DSN: 314-597-5386 / 5387 Closed daily from 12 p.m. - 12:30 p.m.
LENDING CLOSET | SHAPE (ACS)
Primary: 0032-65-75-7365
Secondary: 0032-65-75-7364
Sunday | Closed |
Monday | 8 a.m. - 5 p.m. |
Tuesday | 8 a.m. - 5 p.m. |
Wednesday | 8 a.m. - 5 p.m. |
Thursday | 8 a.m. - 12 p.m. |
Friday | 8 a.m. - 5 p.m. |
Saturday | Closed |
Building: 318
Rue Grande
Mons, 7010
NOTICE: DSN: 314-597-7365/7364
CENTRALIZED FURNITURE MANAGEMENT OFFICE | BRUNSSUM (CFMO)
Primary: 0031-45-534-3156
Sunday | Closed |
Monday | 8 a.m. - 4:30 p.m. |
Tuesday | 8 a.m. - 4:30 p.m. |
Wednesday | 8 a.m. - 4:30 p.m. |
Thursday | 8 a.m. - 12 p.m. |
Friday | 8 a.m. - 4:30 p.m. |
Saturday | Closed |
Building: 90008, Room 232
Kranenpool 3
Brunssum, LB 6443 VA
NOTICE: DSN: 314-597-4156
LENDING CLOSET | BRUNSSUM (ACS)
Primary: 0031-45-534-0243
Sunday | Closed |
Monday | 8 a.m. - 5 p.m. |
Tuesday | 8 a.m. - 5 p.m. |
Wednesday | 8 a.m. - 5 p.m. |
Thursday | 8 a.m. - 12 p.m. |
Friday | 8 a.m. - 5 p.m. |
Saturday | Closed |
Building: 90008, Room 126
Kranenpool 3
Brunssum, 6443 VA
NOTICE: DSN: 314-597-4243