PAIO Service Support Programs
Organizational Structures Analysis. Provide overall integration, planning, monitoring, and coordination of BRAC actions, transformation initiatives, and/or AR 5‐10 stationing actions. This includes both CONUS and OCONUS actions as well as inter‐ and intrainstallation movements of units and organizations. AR 5‐18 Army Stationing Installation Plan (ASIP) and AR 5‐10 stationing requirements with moderate risk to information accuracy and timely reporting.
Strategic Planning Support. Provides a three- to five-year management tool that aids in the alignment of resources to valid installation requirements and/or initiatives and moves the garrison toward mission and goal achievement. The strategic plan and supporting action plans, along with the Integrated Priority List (IPL), a deliverable from the Installation Planning Board (IPB), ensures that installation resources and efforts are applied against missing requirements, established goals and objectives, and the senior commander’s enduring priorities.
Integrating Operations. Facilitates intra-agency and/or cross-functional issues through integrated operations; facilitate the development of plans and actions in support of senior commander- and/or garrison commander-directed actions and/or requirements. The PAIO identifies issues, analyzes data, proposes solution and facilitates a variety of work groups in order to develop garrison‐wide solutions. Through variety of methods, integrates data across functions to develop the garrison response to a wide variety of tasks affecting garrison services.
Organizational Performance. Measures and evaluates garrison and/or installation performance against baseline standards as established by Common Levels of Service (CLS), Installation Status Report (ISR), and/or other applicable laws and directives.
Change Management and Organization Improvement. Provides a systematic and codified methodology that facilitates business transformation (organizational change), cost management, and continuous process improvement initiatives (e.g. local suggestion programs, Plan-Do- Check-Act (PDCA) mode.
Customer Service. Manages and facilitates the garrison Customer Service Excellence (CSE) program using the Interactive Customer Evaluation (ICE) system and other locally generated products and/or initiatives. Entails using available systems to capture, store, and analyze feedback in order to identify positive and negative trends, drive continuous improvement, identify best practices, and make service delivery adjustment and/or change recommendations to most effectively and efficiently meet the needs of the customers.